ComStream CM601, Installation And Operation Manual

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Return Procedure 01-0799-401D 08/02 ix
Return
Procedure
1. Contact Radyne ComStream Customer Service, located in the United States,
via phone or fax:
❒
Phone 858-657-5454, or 888-559-0831
❒
Fax 858-657-5455
2. Speak to a Radyne ComStream customer service representative about any
questions or problems. Equipment problems can often be corrected by phone,
keeping your equipment in service and avoiding unnecessary and costly
downtime.
3. If it is necessary to return a product to Radyne ComStream for any reason, the
customer service representative will issue you a return material authorization
(RMA) number. To issue an RMA number, the representative will need the
product serial number, model number, and a description of the problem.
4. You may be returning a product for either repair, upgrade, or modification. If
you are returning the product for:
❒
Repair, please include a complete description of the problem, the
operating conditions which caused the problem, and any circumstances
that may have led to the problem. This information is essential for Radyne
ComStream repair technicians to reproduce, diagnose, and correct the
problem.
❒
Upgrade or modification, please include a complete description of the
current configuration and the desired change(s). This information will
allow a customer service representative to provide a formal quote for the
upgrade.
5. Include a purchase order (PO) for any upgrade or out-of-warranty repair work
being performed. Radyne ComStream will begin repair work after a PO is
received.
6. Reference the RMA number on all paperwork accompanying the equipment,
and write the RMA number clearly on the outside of the shipping container.
7. Ship your option card in the original shipping carton and packing (or its
equivalent), prepaid, to the following address.
Radyne ComStream Inc.
6340 Sequence Drive
San Diego, CA 92121 USA
RMA Unit number
Do not include product accessories such as Installation and Operation guides
or rack-mount brackets.
All equipment upgrade and repair requests will be completely evaluated and the
required work performed in an expedient and prompt manner. The equipment will
then be thoroughly tested for compliance with appropriate specifications.
CAUTION: When handling or shipping static-sensitive equipment, observe
antistatic procedures and always use antistatic bags for shipment. Upon request,
Radyne ComStream will provide ESD bags for your use.