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Compaq Professional Workstation AP400, Maintenance And Service Manual

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Index-3

Compaq Professional Workstation AP400 Maintenance and Service Guide

Flash ROM

recovery from ROM upgrade failure   4-29
upgrading remotely   4-29

front bezel

removal and replacement   3-5
spares part number   1-3

front bezel release levers, illustrated   3-5

G

GLoria   graphics controller

resolutions   7-24

GLoria-XL 3D graphics controller

spares part number   1-6

graphics controller   3-11

Fire GL 4000

jumper settings   6-11
resolutions   7-23
spares part number   1-6

GLoria 

resolutions   7-24

GLoria-XL 3D

spares part number   1-6

Matrox Millennium G200

spares part number   1-6

Matrox Productiva G100

spares part number   1-6

Millennium G200

resolutions   7-23

Millennium II

removal and replacement   3-11
resolutions   7-22
spares part number   1-6

MVP Pro-128

resolutions   7-22
spares part number   1-6

PowerStorm 300

jumper settings   6-12
resolutions   7-23
spares part number   1-6

graphics controller test error codes   4-24

H

hard drive

bay 2   3-20
installing in bay 4   3-23
installing in bay 5   3-29
specifications   7-15

hard drive jumper positions, illustrated   6-3

hard drive mounting bracket

installing an optional device   3-23
installing an optional device in bay 5   3-29
spares part number   1-3, 1-4

hard drive mounting bracket with fans

spares part number   1-4

hard drive, troubleshooting   4-10
hard drives

jumper settings   6-3
spares part number   1-4

hardware installation, troubleshooting   4-9
headphone, connector pin assignments   8-8
heatsink bridge

spares part number   1-7

heatsink, removal and replacement   3-44
http://www.compaq.com   ix

I

I/O addresses, system   7-4
I/O bracket

spares part number   1-3

I/O bracket assembly

important replacement guidelines   3-10
removal and replacement   3-9

Insight Manager

agents   4-31
features   4-31

INSPECT   4-17
installing

hard drive in bay 5   3-29
hard drive in the hard drive mounting bracket,

illustrated   3-23, 3-30

hard drive/bracket assembly, illustrated   3-30
replacement battery, illustrated   3-49
Wide Ultra2 SCSI controller   3-40

Intel Pentium II processor

upgrading   3-46

interrupts, system   7-3

J

jumper

CD-ROM drive   6-10
DVD-ROM drive   6-10
Fire GL 4000 graphics controller   6-11
PowerStorm 300 graphics controller   6-12

jumpers

hard drives   6-3
system board with tray   6-1

Summary of Contents for Professional Workstation AP400

Page 1: ...Professional Workstation AP400 Maintenance and Service Guide Third Edition March 1999 Part Number 317792 003 Spares Part Number 327709 001 Compaq Computer Corporation...

Page 2: ...itten consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or...

Page 3: ...Information 2 2 Equipment Symbols 2 2 Tools and Software Requirements 2 3 Warranty Information 2 3 Chapter 3 Removal and Replacement Procedures Serial Number 3 1 Service Preparations 3 2 Cable Lock 3...

Page 4: ...upply 3 50 Base Pan Cover 3 52 Base Pan Assembly 3 53 Chapter 4 Diagnostic Tools Power On Self Test POST 4 1 POST Messages 4 2 Troubleshooting Minor Problems 4 5 Power Problems 4 6 Printer Problems 4...

Page 5: ...bling Diskette Boot or Diskette Write 5 10 Re enabling a Serial Port or Parallel Port 5 10 QuickLock 5 11 Cable Lock Provision 5 12 Smart Cover Sensor 5 12 Chapter 6 Jumper and Switch Information Jump...

Page 6: ...sical and Operating Systems continued Mouse 7 21 Graphics Controllers 7 22 Network 7 25 RJ 45 Network Cable Specifications 7 25 Chapter 8 External Connectors Physical Location 8 1 Pin Assignments 8 2...

Page 7: ...directions could result in damage to equipment or loss of information IMPORTANT Presents clarifying information or specific instructions NOTE Presents commentary sidelights or interesting points of in...

Page 8: ...ounded earthed electrical outlet that is easily accessible at all times Disconnect power from the workstation by unplugging the power cord from either the electrical outlet or the workstation CAUTION...

Page 9: ...rated Management Display Some Compaq server models include a Compaq Integrated Management Display IMD is an integrated 16x4 character display mounted on the front of the server This display provides e...

Page 10: ...1 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare parts for the Compaq Professional Workstation AP400 Mechanical Parts 2 6 7 1 5 3 8 4 Figure...

Page 11: ...2 Illustrated Parts Catalog System Components 23 40 39 31 10 12 11 28 46 2 77 18 5 25 9 15 111 72 22 115 48 21 50 Figure 1 2 Exploded view of the Compaq Professional Workstation AP400 system component...

Page 12: ...297515 001 10 Speaker 327656 001 11 Power Supply 327651 002 12 System Board with Tray for 350 400 450 MHz processors 317706 001 13 System Board with Tray for 350 400 450 500 MHz processors 402124 001...

Page 13: ...Ultra2 SCSI Hard Drive 7200 RPM 349533 001 31 6 4 GB Ultra ATA Hard Drive 7200 RPM 166973 001 32 8 4 GB Ultra ATA Hard Drive 7200 RPM 166981 001 33 9 1 GB Wide Ultra SCSI Hard Drive 7200 RPM 339515 00...

Page 14: ...2 xxx 59 QVision 210 Monitor 210407 xxx 60 P1610 Monitor 305710 001 61 P110 Monitor 284959 001 62 P110 Monitor INT 284959 B23 63 TFT 500 Order TFT 500 spare parts from the TFT 500 guide PN 285012 001...

Page 15: ...B Memory Module Millennium G200 386047 001 82 Matrox Productiva G100 Multi Monitor Series 101239 001 83 MVP Pro 128 Graphics Controller 4 port 327657 001 84 PowerStorm 300 AGP Graphics Controller 3385...

Page 16: ...01 105 Compaq Setup and Compaq Diagnostics for Workstations Diskette 275575 xxx MISCELLANEOUS 106 Magellan 3D Pointing Device spacemouse 297645 001 107 Spaceball 3D Pointing Device 297644 001 108 Comp...

Page 17: ...the power cord grounding plug The ground plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times WARNING To reduce the...

Page 18: ...itive component or assembly Avoid touching pins leads or circuitry Always place drives PCB assembly side down Use conductive field service tools Equipment Symbols The following symbols are located on...

Page 19: ...ilure Warranty A special warranty that extends the Compaq three year limited warranty by applying it to critical system components before they fail This warranty ensures that when you receive notifica...

Page 20: ...o Compaq whenever you request information or order spare parts The serial number is located on the right side of the workstation cover and also on the rear of the chassis above the fan For asset contr...

Page 21: ...oval and replacement procedures complete the following steps 1 Turn off the workstation 2 Disconnect the power cord from the grounded AC outlet and then from the workstation 3 Turn off all peripheral...

Page 22: ...ral part of the cooling system removing it while the system is running may adversely affect data integrity To remove the workstation cover 1 Perform the service preparations described on page 3 2 2 If...

Page 23: ...e risk of personal injury from hot surfaces allow the internal system components to cool before touching To replace the workstation cover 1 Be sure all grounding clips and EMI gaskets shielding strips...

Page 24: ...ssis with release levers that are integrated into the bezel To remove the front bezel 1 Perform the service preparations on page 3 2 2 Remove the workstation cover 3 From the inside of the unit push u...

Page 25: ...bezel from the chassis be sure to pull it straight out to avoid the push button on the diskette drive Figure 3 6 Removing the front bezel To replace the front bezel 1 Line up the release levers at th...

Page 26: ...described on page 3 2 2 Remove the following components workstation cover front bezel 3 With the inside of the front bezel facing you push the tab on the blank bezel to the right 4 Push the blank beze...

Page 27: ...ce preparations on page 3 2 2 Remove the following components workstation cover front bezel hard drive from bay 5 if installed 3 Remove the two screws that connect the EMI shield to the drive cage IMP...

Page 28: ...out of the chassis Figure 3 9 Removing the speaker To replace the speaker and reassemble the workstation reverse the above steps I O Bracket Assembly The I O bracket assembly expansion board bracket...

Page 29: ...where the backplane is connected to the system board with tray 2 Plug in the power cord but DO NOT turn on the power switch 3 The auxiliary power section of the power supply should now be active If t...

Page 30: ...cable for the removal of an expansion board To remove the graphics controller 1 Perform the service preparations described on page 3 2 2 Remove the following components workstation cover I O bracket a...

Page 31: ...hics controller and reassemble the workstation reverse the above steps Be sure to engage the card guide located behind the fan when replacing a full length graphics controller IMPORTANT Before replaci...

Page 32: ...n place 4 Hold the graphics controller at both ends and pull up CAUTION If you permanently remove the graphics controller install a protective slot cover to ensure proper cooling Figure 3 13 Removing...

Page 33: ...e cable from the clip on the backplane board 4 Remove the T 10 screw connecting the fan and card guide to the I O bracket assembly 5 Pivot the fan and card guide as shown easing the hinges out of the...

Page 34: ...oard contains six expansion slots five of which are available at any one time The following illustration identifies the physical location of slots 1 6 See the corresponding table for component names 1...

Page 35: ...ws that secure the backplane board to the I O bracket assembly 4 Remove the backplane board from the I O bracket assembly Figure 3 16 Removing the backplane board To replace the backplane board and re...

Page 36: ...ns 1 2 3 4 5 Figure 3 17 Drive positions Table 3 2 Drive Positions Bay Bay Width Bay Height Device Configurations 1 3 5 inch bay Third Height Standard 1 44 MB diskette drive 1 0 2 3 5 inch internal ha...

Page 37: ...f installed NOTE If there is a hard drive in bay 5 you must remove it to access the mounting holes for the retaining screws securing the drive assembly For information on removing a hard drive from ba...

Page 38: ...the left front side of the drive Note that extra guide screws are provided on the front of the chassis CAUTION Use only 3 16 inch or 5 mm screws as guide screws Longer screws can damage the internal...

Page 39: ...bay 1 Perform the service preparations described on page 3 2 2 Remove the following components workstation cover front bezel I O bracket assembly expansion board bracket 3 Remove the retaining screws...

Page 40: ...iskette drive 6 Remove the diskette drive front and rear retaining screws 7 Pull the diskette drive straight out of the drive cage Figure 3 22 Removing the diskette drive To replace the diskette drive...

Page 41: ...rew is placed in the first hole on the right side of the drive Extra guide screws are provided on the front of the chassis Drive Cage To remove the drive cage 1 Perform the service preparations descri...

Page 42: ...stalling or removing a 10K RPM hard drive see Removing and Replacing a 10K RPM Hard Drive in Bay 4 later in this section To install an optional 3 5 inch drive in bay 4 1 Perform the service preparatio...

Page 43: ...he 3 5 inch device in the drive cage with two metric retaining screws on the right side of the device Figure 3 25 Installing the 3 5 Inch hard drive and securing it with retaining screws NOTE If there...

Page 44: ...computer Installing a 5 25 inch device NOTE If you are removing or installing a 10K RPM hard drive see Removing and Replacing a 10K RPM Hard Drive in Bay 4 later in this section To install a 5 25 inch...

Page 45: ...the front bezel 8 Replace the front bezel and the workstation cover To remove a 5 25 inch device in Bay 4 reverse the above steps Removing and Replacing a 10K RPM Hard Drive in Bay 4 To remove a 10K R...

Page 46: ...eading from hard drive to the power supply 1 and the signal 2 and power cables 3 from rear of hard drive 2 1 3 Figure 3 27 Disconnecting signal and power cables 4 Remove the retaining screws 1 then re...

Page 47: ...t from the mounting bracket 2 Remove the retaining screws from the inner bracket 3 and slide the hard drive from the bracket 4 1 1 2 3 3 4 Figure 3 29 Removing the hard drive from the bracket To insta...

Page 48: ...moval procedures are unique for this bay NOTE Compaq does not support mixing IDE and SCSI hard drives To install a hard drive in bay 5 1 Perform the service preparations described on page 3 2 2 Remove...

Page 49: ...ive mounting bracket 7 Install the hard drive bracket assembly by sliding it toward the front of the workstation Make sure to engage the tab on the back of the bracket in the slot provided on the side...

Page 50: ...heir proper locations during the reassembly process Improper cable placement can damage the computer CAUTION Do not route cables near the intake of the power supply Cables routed in this manner may bl...

Page 51: ...Bay 5 1 Perform the service preparations described on page 3 2 2 Remove the following components workstation cover front bezel 3 Disconnect the power cable leading from the hard drive to the power sup...

Page 52: ...e from Bay 5 as shown 2 1 2 Figure 3 35 Removing the bracket with hard drive from Bay 5 5 Remove the retaining screws 1 then remove the hard drive from the bracket 2 1 2 1 Figure 3 36 Removing the har...

Page 53: ...h component is spared separately It is not necessary to fully remove the system board with tray from the chassis to replace system board components but you must extend it from the chassis in order to...

Page 54: ...Connector 3 External Battery Jumper 4 Diskette Drive Connector 5 Secondary IDE Connector 6 Primary IDE Connector 7 SCSI Connector 8 Primary Processor Power Module 9 Secondary Processor Power Module Sl...

Page 55: ...oard with tray 1 Perform the service preparations described on page 3 2 2 Remove the following components workstation cover I O bracket assembly expansion board bracket 3 Disconnect and remove all cab...

Page 56: ...troller if installed 2 Install the components on the new system board with tray Before reinstalling the DIMMs see Important Guidelines for DIMM Installation later in this chapter 3 Slide the new syste...

Page 57: ...vice from one bay location to another or changing the position of the device on the SCSI chain does not affect the communication between the controller and the SCSI device The reserved and available S...

Page 58: ...nal SCSI devices refer to the documentation included with the device SCSI Cables The workstation ships standard with a Wide Ultra or Wide Ultra2 SCSI cable that has a terminator on one end The other e...

Page 59: ...llowing components Side access panel Expansion board assembly 3 Install the Wide Ultra2 SCSI Controller The second PCI slot is the recommended location for the Wide Ultra2 SCSI Controller 4 Connect th...

Page 60: ...e removed 3 Press outward on both latches of the DIMM at the same time This releases the module and pushes it partially out of the socket 4 Lift the module from the socket IMPORTANT Before replacing t...

Page 61: ...INSTALL DIMMS THAT DO NOT SUPPORT ERROR CHECKING AND CORRECTING ECC A DIMM can be installed one way only Be sure to match the two key slots on the DIMM with the tab on the DIMM socket Push the DIMM do...

Page 62: ...kstation AP400 supports Registered 100 MHz ECC SDRAM DIMMs Additional DIMMs 32 64 128 or 256 MB are available to upgrade the memory The workstation has four DIMM sockets located on the system board wi...

Page 63: ...e tabs in the open position Then slide out the processor 1 2 1 Figure 3 43 Removing the processor and heatsink NOTE Your processor may look different from the one shown above NOTE For clarity the Seco...

Page 64: ...orkstation cover I O bracket assembly expansion board bracket WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching NOTE For bett...

Page 65: ...ling the Primary Processor Power Module Cable Insulator CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures make sure you are discharge...

Page 66: ...ule Figure 3 45 Installing the primary processor power module cable insulator 5 Firmly press the primary processor power module and cable insulator into the power module connector Secure the two latch...

Page 67: ...mputer Corporation CAUTION Electrostatic discharge can damage electronic components Be sure you are properly grounded before beginning any installation procedure See Electrostatic Discharge Informatio...

Page 68: ...Guidelines for I O Bracket Assembly Replacement earlier in this chapter 7 Place the sticker included with your battery kit on the back of the workstation above the power connector 8 Reassemble worksta...

Page 69: ...or clarity 3 Remove the power switch and LED with cables from the clips on the chassis 4 Remove the connector from the system board with tray To replace the power switch holder and reassemble the work...

Page 70: ...as multiple power supplies disconnect power from the system by unplugging all power cords from the power supplies Do not disable the power cord grounding plug The grounding plug is an important safety...

Page 71: ...oard bracket system board with tray 3 Turn the workstation on its end with the front bezel end up 4 Locate the tab on the bottom of the base pan cover and lift it with a flat head screwdriver 5 Pull t...

Page 72: ...e the base pan assembly 1 Perform the service preparations described on page 3 2 2 Remove components in the following sequence workstation cover front bezel I O bracket assembly expansion bracket asse...

Page 73: ...s that runs automatically when the system is turned on After the computer is turned on POST checks the following assemblies to make sure that the computer system is functioning properly Keyboard DIMMs...

Page 74: ...ndows NT utilities 163 Time Date Not Set 2S Invalid time or date in configuration memory Run Computer Setup or Windows NT utilities or set the date and time by booting from a DOS diskette 164 Memory S...

Page 75: ...rallel port X Run Computer Setup or Windows NT utilities 501 Display Adapter Failure 1L 2S Video display controller Replace the graphics controller 601 Diskette Controller Error None Diskette controll...

Page 76: ...troller Failure None IDE Hard drive circuitry error Run the Setup and Diagnostics utilities 1790 Disk 0 Failure None IDE Hard drive error or wrong drive type Run the Setup and Diagnostics utilities 17...

Page 77: ...ntrast controls of the monitor Are all of the necessary device drivers installed Have all printer drivers been installed for each application Was a nonbootable diskette loaded in the diskette drive at...

Page 78: ...d off automatically The unit temperature may have been exceeded Check the fan for function and blockage Printer Problems This section identifies some quick checks for printer related problems Table 4...

Page 79: ...that is not write protected or disable the write protection on the diskette 3 Writing to the wrong drive Check the drive letter in the path statement 4 Not enough space is left on the diskette Use an...

Page 80: ...s If there is a sync switch set it to External 8 If a fixed sync monitor is used be sure that the monitor can accept the same sweep rate as the resolution chosen 9 Check that the graphics adapter is f...

Page 81: ...oblems Table 4 6 Solutions for Hardware Installation Problems Problem Possible Solutions A new device is not recognized as part of the computer system 1 The Computer Setup utility has not been run to...

Page 82: ...ms Problem Possible Solution Hard drive error occurs Hard disk has bad sectors or has failed Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction...

Page 83: ...tion insert a thin metal rod into the emergency eject hole and push firmly a straightened paper clip can be used Slowly pull the tray out from the drive until the tray is fully extended then remove th...

Page 84: ...of the cable 4 The network controller is defective 5 Network controller interrupt or memory overlaps the interrupt or memory of an expansion board 1 Be sure the cable is securely attached to the netwo...

Page 85: ...y 2 Boot the workstation without the network drivers using a system boot diskette and reconfigure the network controller Network controller stopped working without apparent cause 1 The files containin...

Page 86: ...martStart for Workstations CD or from the Computer Setup or Diagnostic diskettes Additional utilities are in Windows NT Workstation under Administrative Tools and Control Panel Accessing the Compaq Se...

Page 87: ...ion Computer serial number Controller status Power Management To run Computer Setup follow these steps 1 Access the Compaq Utilities menu by restarting your workstation and pressing F10 when you see t...

Page 88: ...tom right corner of the screen Select the desired language when prompted Then press Enter to bypass the title and welcome screens 3 To display the TEST options menu select Computer Checkup TEST from t...

Page 89: ...CD ROM DVD ROM and hard drives Active printer and communications interfaces Modem Keyboard Graphics Windows files Network status Miscellaneous To run INSPECT follow these steps 1 Access the Compaq Ut...

Page 90: ...replacement hard drive If the diagnostics software is deleted you will no longer be able to access the Compaq Utilities menu Diagnostic Error Codes Diagnostic error codes occur if the system recogniz...

Page 91: ...st failed Reinsert DIMM in correct location 202 xx Memory system ROM checksum failed The following steps apply to error codes 202 xx through 215 xx 203 xx Memory write read test failed 1 Remove one pa...

Page 92: ...place the system board with tray and retest 107 xx CMOS RAM test failed The following steps apply to error codes 107 xx through 109 xx 108 xx CMOS interrupt test failed 1 Replace the battery clock mod...

Page 93: ...xx Diskette ID drive types test failed The following steps apply to error codes 600 xx through 698 xx 601 xx Diskette format failed 1 Replace the diskette media and retest 602 xx Diskette read test f...

Page 94: ...x Modem time out test failed 1 Disconnect from the phone line and retest 1203 xx Modem external termination test failed 2 Check the phone number 1204 xx Modem auto originate test failed 3 Check the mo...

Page 95: ...23 xx Random read test failed Tape Drive Table 4 21 Tape Drive Test Error Codes Error Code Description Recommended Action 1900 xx Tape drive ID test failed The following steps apply to error codes 190...

Page 96: ...ed 516 xx Video noise pattern test failed 2402 xx Video memory test failed The following steps apply to error codes 2402 xx through 2456 xx 2403 xx Video attribute test failed 1 Run the Setup and Diag...

Page 97: ...468 xx Advanced VGA DAC test 1 Replace the graphics controller and retest 2477 xx Advanced VGA data path test 2 Replace the system board with tray and retest 2478 xx Advanced VGA Bit BLT test 2480 xx...

Page 98: ...tic error code of 6523 05 you would look at Table 4 25 to identify the meaning of the first two numbers 65 This indicates a hard drive problem Table 4 26 to identify the meaning of the second two numb...

Page 99: ...device XXXX 17 Tape write protected 1 Disable write protect on tape cartridge 2 Replace tape drive XXXX 18 No data detected Replace the indicated device XXXX 21 Drive command aborted Replace the indic...

Page 100: ...onnected 2 Replace nonfunctional fan s XXXX 91 Over Temperature 1 Ensure proper air flow 2 Perform required maintenance and cleaning XXXX 99 Autoloader reported tapes not loaded properly 1 Install tap...

Page 101: ...r Remote ROM Flash Remote Services Driver provides support for Remote ROM Flash and Remote Security Settings on the target unit NOTE Use of the Remote ROM upgrade requires an established Setup Passwor...

Page 102: ...recover the system after hearing the FailSafe Boot Block beeps 1 Remove any diskettes from the diskette drive and turn off the power 2 Insert the System ROM Recovery diskette into the diskette drive...

Page 103: ...workstations needing service for example Insight Manager can inform you if workstation components are experiencing failure or prefailure errors NOTE Compaq Insight Manager requires the installation o...

Page 104: ...et of Compaq specific drivers that enables the workstation to operate at optimum performance The Workstation SSD for Windows NT is provided on the SmartStart for Workstations CD Updates are available...

Page 105: ...rol Panel The screen displays an overview of the computer hardware and software 2 For specific hardware and software information select a category from the Category menu or from the toolbar As you mov...

Page 106: ...e workstation when the workstation is restarted unless the Power on Password is entered Computer Setup SW1 S2 Windows NT Workstation Password Prevents use of the computer when Windows NT Workstation s...

Page 107: ...workstation Establishing a Setup Password To establish a Setup Password 1 Turn on the workstation 2 When you see the words F10 Setup in the bottom right corner of the screen press F10 NOTE You have a...

Page 108: ...screen Refer to the National Keyboard Delimiter Characters section in this chapter for information about the alternate delimiter characters 4 Press Enter to bypass the welcome screens and display the...

Page 109: ...ection in this chapter for information about alternate delimiter characters Clearing a Setup Password If you forget the Setup Password you cannot use the Computer Setup utility to change the configura...

Page 110: ...mbly to access SW1 9 On SW1 return switch 1 to its original default OFF position 10 Reassemble the workstation 11 Establish a new Setup Password if desired Power on Password The Power on Password prev...

Page 111: ...he workstation If the workstation is already on you must turn it off and then on again 2 When the key icon appears type current password new password new password NOTE For security reasons the charact...

Page 112: ...to the power connector on the rear of the workstation IMPORTANT You must replace the I O bracket assembly before you restart your workstation If the bracket is not properly seated the workstation wil...

Page 113: ...r a list of applicable delimiter characters see National Keyboard Delimiter Characters later in this chapter Bypassing the Power on Password To bypass and clear the Power on Password on SW1 set switch...

Page 114: ...Swedish Finnish Brazilian Japanese Swiss Chinese Korean Taiwanese Czech Latin American Thai Danish Norwegian Turkish French Polish U K English French Canadian Portuguese U S English German Russian For...

Page 115: ...Devices button 6 Select Storage 7 Under Removable Media select the function you want to enable 8 Save the configuration and exit the utility 9 Reboot the workstation NOTE The FailSafe Boot Block ROM h...

Page 116: ...ination Ctrl Alt L disables the keyboard and the mouse interface To re enable the input device interface and access the application you must enter the Power on Password established in Security Managem...

Page 117: ...re and software technologies that recognize the removal of the workstation cover The following table describes three levels of protection that can be set Table 5 3 Smart Cover Sensor Protection Levels...

Page 118: ...over Sensor Cover Removed Message Displayed On Enabled Disabled Yes No message displayed No Setup Password required On Enabled Disabled No No message displayed No Setup Password required On Enabled No...

Page 119: ...word required Off Enabled Setup Password Yes Cover removed message displayed Setup Password required Press F1 to continue startup Off Enabled Setup Password No No message displayed No Setup Password r...

Page 120: ...ternal battery Processor Wide Ultra and Wide Ultra2 SCSI hard drives Ultra ATA hard drive CD ROM and DVD ROM drives Graphics Controllers Jumpers J5 1 Figure 6 1 J5 jumper location on system board Tabl...

Page 121: ...rocessor on 1 2 3 4 5 6 500 MHz Processor on 1 2 3 4 5 6 400 MHz Processor on 1 2 3 4 5 6 350 MHz Processor Figure 6 2 SW1 location and settings for different processor speeds NOTE Gray indicates the...

Page 122: ...nal S W X Description Start Unit Command Enabled Parity Enabled Write Protect Disabled Synch Data Transfer Enabled Jumper n a n a Pin 1 Bit 0 For Hot Pluggable Drive Tray connect SCSI ID Cable to this...

Page 123: ...rt Unit Command Enabled Parity Enabled Write Protect Disabled Synch Data Transfer Enabled Jumper n a Pin 1 J2 Bit 2 Bit 0 Bit 3 Bit 1 S P SCSI POWER Pin 1 J1B 1 All jumper and switch settings are show...

Page 124: ...d Key Signal S P W X Description Start Unit Command Enabled Parity Enabled Write Protect Disabled Synch Data Transfer Enabled Jumper n a Pin 1 J2 Bit 2 Bit 0 Bit 3 Bit 1 S P SCSI POWER Pin 1 J1B 1 All...

Page 125: ...ST36531A Model IDE Settings Configuration 5 6 Jumper NOT Installed Jumper Installed Key 3 5 2 4 6 3 4 1 2 Single Standard Installation Dual Master Dual Slave Cable Select Shipping Configuration Singl...

Page 126: ...AC36400 60LC Model IDE Settings Configuration 5 6 Jumper NOT Installed Jumper Installed Key 3 4 1 2 Single Standard Installation Dual Master Dual Slave Cable Select Shipping Configuration Single Neutr...

Page 127: ...ST38641A Model IDE Settings Configuration 5 6 Jumper NOT Installed Jumper Installed Key 3 5 2 4 6 3 4 1 2 Single Standard Installation Dual Master Dual Slave Cable Select Shipping Configuration Singl...

Page 128: ...Key IBM Drive Assembly Number 178548 001 A B C D E F G H I Default Setting Jumper Setting for Cable Select 10 1 GB Drive Size DDTA 351010 Model DESCRIPTION IDE Settings Device 0 Master Device 0 Slave...

Page 129: ...ROM Drive IDE The jumper settings for the 32X Max CD ROM drive and the DVD ROM drive IDE are shown in the Figure below C S M S L A C S M S L A C S M S L A Use CSEL Slave Master Figure 6 10 Jumper posi...

Page 130: ...he Fire GL 4000 Graphics Controller are shown in the Figure below J7 1 Figure 6 11 Jumper positions for the Fire GL 4000 Graphics Controller Table 6 3 Fire GL 4000 Graphics Controller Jumper Settings...

Page 131: ...300 AGP Graphics Controller are shown in the Figure below 3 4 1 2 Figure 6 12 Jumper positions for the PowerStorm 300 AGP Graphics Controller Table 6 4 Jumper Positions for the PowerStorm 300 AGP Grap...

Page 132: ...r Cable Select Note After changing the jumper settings it is necessary to turn off the drive then turn it back on and reboot before the host computer will recogonize the new address Jumper NOT Install...

Page 133: ...d Operating Systems This chapter provides operating and performance specifications for the following Compaq Professional Workstation AP400 hardware System Unit Power Supply Diskette Drive CD ROM Drive...

Page 134: ...VAC 200 250 VAC 50 60 Hz Rated Input Current maximum 5 5 A 2 75 A Power Output 200 W minimum 200 W minimum Environmental Requirements Temperature Operating Shipping 50 to 95 F 4 to 140 F 10 to 35 C 20...

Page 135: ...IRQ 2 Used by programmable interrupt controller IRQ 3 Serial Port COM 2 IRQ 4 Serial Port COM 1 IRQ 5 ESS sound chip IRQ 6 Diskette Drive IRQ 7 Parallel Port LPT 1 IRQ 8 Real time clock IRQ 9 Unavaila...

Page 136: ...Cascading Not on ISA Bus DMA 5 Unused DMA 6 Unused DMA 7 Unused Table 7 4 System I O I O Address Hex System Function Shipping Configuration 000 00F DMA Controller 1 010 01F Motherboard 020 03F Interr...

Page 137: ...nused 0EE 0EF Unused 0F0 0FF Co Processor Busy Clear Reset 100 15B Unused 15C 15D Super I O Index Register 15F 16F Unused 170 177 Reserved IDE Controller can be set here in Setup 178 1EF Unused 1F0 1F...

Page 138: ...377 Reserved 2nd Diskette Drive 378 37F Parallel Port Primary 380 387 Unused 388 38B FM Synthesizer OPAL 38C 397 Unused 398 399 Super I O Index Data Default Alt 26Eh 15Ch 02Eh 39A 3AF Unused 3B0 3BB M...

Page 139: ...C Address Range C7FFFFFFh to 50000000h 1 966 080 KB PCI Memory Expansion 3FFFFFFFh to 01000000h 1 032 192 KB HOST Memory Expansion 00FFFFFFh to 00100000h 15 360 KB HOST or ISA Memory Expansion 000FFFF...

Page 140: ...ldup Time 16 ms from zero crossing at 115 VAC 16 ms from zero crossing at 230 VAC Full Output Rating To 40 C and 5 000 ft To 32 C and 10 000 ft derate linearly Minimum Load 1 5A on 5V and 3 3V outputs...

Page 141: ...nsity MB 1 44 Low Density KB 720 Light Green Height One third Bytes per Sector 512 Sectors per Track High Density 18 Low Density 9 Tracks per Side High Density 80 Low Density 80 Read Write Heads 2 Ave...

Page 142: ...k Thickness 1 2 mm Track Pitch 1 6 m Performance Access Time Random Seek Full Stroke Seek 100 ms 150 ms Data Transfer Rate Sustained Burst 150 KB s 2100 to 4800 KB s 14x to 32x variable Bus Rate 4 0 M...

Page 143: ...Response 0 7 Vrms 80 dB 65dB 0 1 20 to 20 kHz Digital Audio Out Connector 2 pin digital audio out connector described in the ATAPI spec 2 6 section 11 1 must be included This serial digital audio out...

Page 144: ...Block Size bytes Mode 0 2352 Mode 1 2352 2340 2336 2048 Mode 2 2352 2340 2336 2048 DVD 2048 Typical Access Time DVD 180ms random 300 ms full stroke CD 120ms random 200 ms full stroke Data Transfer Ra...

Page 145: ...tio 85dB minimum Channel Separation 65 dB minimum THD Noise 0 1 1 kHz Frequency Response 20 Hz to 20 kHz 2 dB Electrical DC Input Power Requirements 5 VDC 5 100 mV ripple p p 12 VDC 5 200 mV ripple p...

Page 146: ...0 ms Latency average rotational delay 10 2 ms Spindle Speed 2941 rpm Track to Track Access Time 5 0 ms Average Head Switch Time 11 0 ms Head Reload Time 200 ms Average Start Time 3 s Average Stop Tim...

Page 147: ...Transfer Rate Media 13 6 to 21 3 MB s Asynchronous 5 0 MB s Synchronous Up to 40 0 MB s Seek Time typical Single Track 1 6 ms Average 7 5 ms Full Stroke 15 0 ms Disk Rotation Speed 7200 rpm Cylinders...

Page 148: ...to 21 3 MB s Asynchronous 5 0 MB s Synchronous Up to 40 0 MB s Seek Time typical Single Track 1 6 ms Average 7 5 ms Full Stroke 15 0 ms Disk Rotation Speed 7200 rpm Cylinders 8419 Data Heads Cylinder...

Page 149: ...Type 65 soft Transfer Rate Media 83 to 140 MB s Interface 33 3 MB s Seek Time typical Single Track 2 0 ms Average 9 5 ms Full Stroke 20 0 ms Disk Rotation Speed 5200 to 5400 rpm Cylinders 13328 Data H...

Page 150: ...ft Transfer Rate Media 83 to 140 MB s Interface 33 MB s Seek Time typical Single Track 1 7 ms Average 11 5 ms Full Stroke 20 2 ms Disk Rotation Speed 5400 rpm Cylinders 16383 Data Heads Logical 16 Sec...

Page 151: ...le Track 1 7 ms typical 2 4 ms maximum Average 8 5 ms typical 9 5 ms maximum Full Stroke 15 0 ms typical 18 0 ms maximum Disk Rotation Speed 7200 rpm 0 1 Cylinders 13097 Physical 16383 Logical Data He...

Page 152: ...ut 0 030 0 7 n a 0 7 Impedance nominal Microphone in Line in Headphone out Line out 1 K ohm 20 K ohms 16 ohms min 20 K ohms Speaker Frequency response 150 Hz to 15K Hz Data Types alaw law mono stereo...

Page 153: ...Base Resolution 400 dpi Tracking Speed maximum 10 in sec 25 cm sec Temperature Operating Storage 32 F to 104 F 4 F to 140 F 0 C to 40 C 20 C to 60 C Lifetime Mechanical Switch Exceeds 300 miles Excee...

Page 154: ...1200 256 65 536 65 536 65 536 16 7M 16 7M 1600 x 1024 256 16 7M 65 536 65 536 16 7M 16 7M 1280 x 1024 65 536 16 7M 256 16 7M 16 7M 16 7M 16 7M 1152 x 864 256 65 536 16 7M 65 536 16 7M 16 7M 16 7M 16...

Page 155: ...ors 32 bit Table 7 22 PowerStorm 300 Graphics Controller Maximum Color Support Resolutions Colors Maximum Refresh Rate Hz 640 x 480 16 7M 85 800 x 600 16 7M 85 1024 x 768 16 7M 85 1280 x 1024 16 7M 85...

Page 156: ...24 32 768 16 7M 100 80 1152 x 864 16 7M 16 7M 100 1024 x 768 16 7M 16 7M 100 800 x 600 16 7M 16 7M 100 640 x 480 16 7M 16 7M 100 Table 7 25 Matrox Productiva G100 Multi Monitor Series Resolutions Colo...

Page 157: ...rating Environment Temperature Humidity 50 to 95 F 10 to 35 C 10 to 90 noncondensing Electrical Bus 32 bit PCI bus RJ 45 Network Cable Specifications The RJ 45 connections use an unshielded twisted pa...

Page 158: ...orresponding table for connector names 1 2 3 6 4 5 7 8 9 10 11 12 13 14 15 16 17 Figure 8 1 Overview of external connectors Table 8 1 External Connectors Reference Connector Function 1 Power cord conn...

Page 159: ...cts a serial device such as a serial printer COM 2 B on top COM 1 A on bottom e Keyboard connector Connects to a keyboard orange icon r Headphone jack Connects to headphones t Audio line out connector...

Page 160: ...n 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Pin Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 25 Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5...

Page 161: ...ata Ground Table 8 5 Ethernet RJ 45 Connector and Icon Pin Signal 1 3 5 7 2 4 6 8 1 2 3 4 5 6 7 8 Transmit Data Transmit Data Receive Data Unused Unused Receive Data Unused Unused Table 8 6 Mouse Conn...

Page 162: ...Signal Ended Mode LVD Mode 1 Ground DB12 35 Ground TERMPWR 2 DB12 DB12 36 TERMPWR TERMPWR 3 Ground DB13 37 Ground OPEN 4 DB13 DB13 38 OPEN OPEN 5 Ground DB14 39 Ground Ground 6 DB14 DB14 40 Ground Gro...

Page 163: ...EQ REQ 25 Ground DB7 59 Ground I O 26 DB7 DB7 60 I O I O 27 Ground DBP 61 Ground DB8 28 DBP DBP 62 DB8 DB8 29 Ground Ground 63 Ground DB9 30 Ground Ground 64 DB9 DB9 31 Ground DIFFSENS 65 Ground DB10...

Page 164: ...on Pin Signal Pin Signal 1 16 17 18 19 20 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Ground TERMPWR Reserved Ground D12 D13 D14 D15 DP1 D0 D1 D2 D3 D4 D5 D6 D7 DP0 Ground 51 52 53 54 55 56 57...

Page 165: ...Bit 2 Ground Ground Analog Ground Analog Ground Analog Not Connected Ground Monitor ID Bit 0 Bi directional Data SDA Horizontal Sync Vertical Sync Data Clock SCL For DDC support I2C monitors Table 8...

Page 166: ...bracket with fans 1 4 bypassing a power on password 5 8 C cable insulator 3 46 See also processor upgrading cable kit spares part number 1 5 cable lock removal and replacement 3 2 cable lock bracket...

Page 167: ...ated 3 17 drivers spares part number 1 7 DVD ROM drive jumper settings 6 10 spares part number 1 4 E electrostatic discharge ESD service guidelines 2 2 EMI shield spares part number 1 3 enabling a pow...

Page 168: ...cifications 7 15 hard drive jumper positions illustrated 6 3 hard drive mounting bracket installing an optional device 3 23 installing an optional device in bay 5 3 29 spares part number 1 3 1 4 hard...

Page 169: ...oting 4 11 memory module spares part number 1 4 memory sockets illustrated 3 43 microphone connector pin assignments 8 8 microprocessor test error codes 4 20 Microsoft Windows NT password 5 8 Microsof...

Page 170: ...es part number 1 3 power supply specifications 7 8 power switch removal and replacement 3 50 spares part number 1 4 Power On Password bypassing 5 8 changing 5 6 clearing 5 6 deleting 5 8 Power On Pass...

Page 171: ...rd guide 3 14 illustrated 3 14 removal and replacement Continued workstation cover 3 3 resolutions Fire GL 4000 graphics controller 7 23 GLoria Synergy graphics controller 7 24 Millennium G200 graphic...

Page 172: ...12 spaceball spares part number 1 7 spacemouse spares part number 1 7 spares mechanical exploded view illustrated 1 1 system components exploded view illustrated 1 2 spares part number 40 pin drive ca...

Page 173: ...nt 2 2 Symbols in Text vii system components illustrated 1 2 components spares part numbers 1 3 1 4 DMA 7 4 I O addresses 7 4 interrupts 7 3 specifications 7 2 system board assembly 3 34 spares part n...

Page 174: ...1 warranty extended 2 3 pre failure 2 3 standard 2 3 Wide Ultra SCSI connector pin assignments 8 7 Wide Ultra2 SCSI controller installing 3 40 Wide Ultra2 SCSI connector pin assignments 8 5 Windows N...

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