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DIGITAL PowerStorm 1000 Graphics Subsystem Owner's Guide   3–1

3 

Troubleshooting

3.1  Troubleshooting Windows NT

In the event of difficulty with the PowerStorm 1000 graphics subsystem, use the following
flowchart and sections to find and correct the problem.

Black
Screen?

Yes

Go To

Section 3.3

No

Go To

Section 3.5

Garbled
Screen ?

Yes

Yes

No

No

Yes

Go To

Section 3.2

Is Screen
Usable?

Go To

Section 3.4

Blue
Screen?

Summary of Contents for PowerStorm 1000

Page 1: ...DIGITALPowerStorm1000Graphics Subsystem Owner sGuide Part Number EK PS5DT OG A01 September 1998 Compaq Computer Corporation Houston Texas...

Page 2: ...paq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or cop...

Page 3: ...Image Rendering Module IRM 1 10 1 3 6 Video Memory Module VMM 1 11 1 3 7 Standard Resolution Module SRM 1 12 1 3 8 High Resolution Module HRM 1 13 1 4 Controls and Indicators 1 14 2 Installation 2 1 I...

Page 4: ...to High Resolution PowerStorm 1000 4 4 5 Removal and Replacement 5 1 Introduction 5 1 5 2 Normal System Power Down 5 2 5 3 Front Bezel 5 4 5 4 Left Side Panel 5 5 5 5 Module Hold Down Bracket 5 6 5 6...

Page 5: ...olution Module HRM 6 13 A Specifications B Supported Monitors and Resolutions C Field Replaceable Units FRUs D Event Log Messages Figures Figure 1 1 PowerStorm 1000 Graphics Subsystem 1 2 Figure 1 2 W...

Page 6: ...3 Figure 6 2 Image Rendering Module Block Diagram 6 7 Figure 6 3 Video Memory Module Interface Diagram 6 9 Figure 6 4 Pixel Block Diagram 6 9 Figure 6 5 Standard Resolution Module Block Diagram 6 13...

Page 7: ...installing and confirming proper installation of the PowerStorm 1000 graphics subsystem It also provides information on installing optional Texture Memory Modules optional Image Rendering Modules and...

Page 8: ...s attention to any item of information that may be of special importance Caution A caution contains information essential to avoid damage to the equipment Warning A warning contains information essent...

Page 9: ...nual You can send your comments to Compaq in the following ways Internet electronic mail reader comments digital com Mail Compaq Computer Corporation Shared Engineering Services PKO3 2 21J 129 Parker...

Page 10: ...SES Template Word 7 Blank Page Fix by Peter LaQuerre...

Page 11: ...em The DIGITAL PowerStorm 1000 graphics subsystem produces high fidelity interactive visual output that provides near photo realistic rendering in motion The PowerStorm 1000 graphics subsystem s high...

Page 12: ...ing in the AlphaStation system a Host bus Hbus cable for connecting the PowerStorm 1000 graphics subsystem to the AlphaStation system and a VGA cable for connecting the VGA console video output of the...

Page 13: ...n PowerStorm 1000 1 2 1 Entry PowerStorm 1000 The entry PowerStorm 1000 is the basic configuration of the graphics subsystem It consists of a Workstation Interface Board and a VGA module for installin...

Page 14: ...ry Modules Standard resolution module 1 2 3 High Resolution PowerStorm 1000 The high resolution PowerStorm 1000 is the high resolution configuration of the graphics subsystem that provides 2K x 2K of...

Page 15: ...iversal PCI slot and is installed in the AlphaStation system It provides the interface between the AlphaStation system and the graphics subsystem through an Hbus cable that connects to the Graphics In...

Page 16: ...l three PowerStorm 1000 graphics subsystem configurations require a motherboard The motherboard contains nine slots to support the following modules One Graphics Interface Module One Vertex Module Two...

Page 17: ...r Standard High Resolution Module Slot 3 for 1st Image Rendering Module Power supply control cable connector Slot 4 for 2nd Image Rendering Module Ground bus bar for black power cable harnesses Slot 5...

Page 18: ...em and the rest of the modules in the deskside chassis All three PowerStorm 1000 graphics subsystem configurations require a Graphics Interface Module The Graphics Interface Module bulkhead has one Hb...

Page 19: ...commands from the AlphaStation system It assembles the data describing the vertices of points lines triangles and rectangles computes the additional information needed for their rasterization and pass...

Page 20: ...subsystems contain four Image Rendering Modules Each Image Rendering Module contains four sockets for the Texture Memory Modules TMMs Each Image Rendering Module is shipped with two 16 MB Texture Mem...

Page 21: ...ffer for the graphics subsystem and contains one Raster Controller RC ASIC The entry PowerStorm 1000 graphics subsystem contains one Video Memory Module while the full and high resolution PowerStorm 1...

Page 22: ...ystem in order for console output to be displayed The Standard Resolution Module supports 1920 x 1280 at 76 Hz and resolutions of 640 x 480 up to 1920 x 1280 The entry and full PowerStorm 1000 graphic...

Page 23: ...stereoscopic output or switching for console output The VGA console must be provided by using a separate monitor The high resolution PowerStorm 1000 graphics subsystem contains a High Resolution Modu...

Page 24: ...PowerStorm 1000 graphics subsystems have a power ON OFF switch and a power LED indicator on the front panel of the deskside chassis Figure 1 10 shows the locations of the power ON OFF switch and the p...

Page 25: ...ics subsystem It also contains the procedure for installing the optional Texture Memory Modules Image Rendering Modules and Video Memory Module The major topics covered in this chapter include Unpacki...

Page 26: ..._________ Das Tischgeh use f r das Graphiksubsystem der PowerStorm 1000 Produktreihe kann 32 kg 70 lb oder mehr wiegen Achten Sie darauf da Ihnen gen gend Hilfskr fte oder geeignete Hebeger te zur Ver...

Page 27: ...y seated Secure the Workstation Interface Board in place with the filler panel screw that was removed in step 3 6 If an entry or full PowerStorm 1000 graphics subsystem is being installed remove the f...

Page 28: ...Storm 1000 graphic subsystems connect the VGA cable from the VGA Module in the AlphaStation system to the VGA console video input connector on the Standard Resolution Module bulkhead located at the bo...

Page 29: ...ion system documentation to power on and boot the AlphaStation system 3 If the PowerStorm 1000 graphics drivers are not installed on the AlphaStation system install them and reboot the AlphaStation sy...

Page 30: ...____ ACHTUNG__________________________ Stellen Sie sicher da vor der Wartung des Graphiksubsystems der PowerStorm 1000 Produktreihe der Ein Aus Schalter an der Vorderseite des Tischger tes ausgeschalt...

Page 31: ...age Rendering Module is shipped with two 16 MB Texture Memory Modules that are installed in sockets 1 and 3 for an initial 32 MB of texture memory Texture Memory Modules must be installed in pairs on...

Page 32: ...ure Memory Modules from sockets 1 and 3 and and reinstall them in sockets 4 and 3 and on each Image Rendering Module see Figure 2 1 7 Remove the new 16 MB Texture Memory Modules from their antistatic...

Page 33: ...tem that the Image Rendering Modules are being installed in has 64 MB of texture memory already installed on the existing Image Rendering Modules the SN PBXGM GA texture memory option must be ordered...

Page 34: ...is required for each pair of Image Rendering Modules If two optional Image Rendering Modules are installed in the subsystem an optional Video Memory Module must also be installed Perform the followin...

Page 35: ...ws NT In the event of difficulty with the PowerStorm 1000 graphics subsystem use the following flowchart and sections to find and correct the problem Black Screen Yes Go To Section 3 3 No Go To Sectio...

Page 36: ...ms that would prevent the PowerStorm 1000 device drivers from loading Some events to look for include Hbus cable not detected Graphics Interface Module not detected Vertex Module not detected Invalid...

Page 37: ...off use a pen to depress the interlock switch Verify that the motherboard power LEDs are lit These are located under the 1st Image Rendering Module on the right side of the motherboard There are LEDs...

Page 38: ...call customer support to report a defective Workstation Interface Board Otherwise go to the host AlphaStation troubleshooting procedure 3 5 Garbled Screen If the screen is garbled re boot the AlphaSt...

Page 39: ...nd Display Type Menus Adapter Type should be Entry Full or High Resolution Manufacturer should be DIGITAL Current Files should be rw sys rw dll Verify that the PowerStorm 1000 device drivers are regis...

Page 40: ...he long version diagnostics Refer to Section 3 9 for information on running the diagnostics and corrective actions 3 8 Re Install Software Re install the software following the instructions elsewhere...

Page 41: ...Options Option Description SN PBXGM UA For upgrading an entry PowerStorm 1000 to a full PowerStorm 1000 SN PBXGM UB For upgrading a full PowerStorm 1000 to a high resolution PowerStorm 1000 An entry P...

Page 42: ...ry to be aware of the hazards to which they are exposed in performing a task and the measures that should be taken to minimize the danger to themselves or other persons _______________________________...

Page 43: ...ll the SN PBXGM UA upgrade option 1 Perform a normal system power down see Section 5 2 2 Remove the left side panel see Section 5 4 3 Remove the module hold down bracket see Section 5 5 4 Put on an an...

Page 44: ...and the monitor cable from the Standard Resolution Module 3 Remove the left side panel see Section 5 4 4 Remove the module hold down bracket see Section 5 5 5 Put on an antistatic wriststrap ________...

Page 45: ...and replacing the following components in the deskside chassis of the PowerStorm 1000 graphics subsystem Front Bezel Left Side Panel Module Hold Down Bracket Power Supply Fans Power Supply Enclosure F...

Page 46: ...________ _______________________ ACHTUNG__________________________ Stellen Sie sicher da vor der Wartung des Graphiksubsystems der PowerStorm 1000 Produktreihe der Ein Aus Schalter an der Vorderseite...

Page 47: ...r das Wartungspersonal und f r andere Personen unternehmen zu k nnen ____________________________________________________________ Perform the following procedure to power down the AlphaStation system...

Page 48: ...each side and pull out until the top of the bezel unsnaps from the catches 2 Tilt the top of the front bezel out and lift up to remove the front bezel from the chassis see Figure 5 1 To replace the f...

Page 49: ...the deskside chassis over on it s right side see Figure 5 2 3 Unlock the left side panel by turning the key located on the rear of the chassis counterclockwise see Figure 5 2 4 Insert two fingers into...

Page 50: ...the left side panel see Section 5 4 3 Grasp the module hold down bracket and loosen the screw that secures the two parts of the module hold down bracket together see Figure 5 3 4 Collapse the module h...

Page 51: ...ich the power supply fans are mounted and tilt the top of the access panel away from the chassis see Figure 5 4 4 Disconnect the two fan power connectors see Figure 5 4 5 Lift the power supply access...

Page 52: ...chassis see Figure 5 4 5 Disconnect the two fan power connectors see Figure 5 4 6 Lift the power supply access panel until the tabs at the bottom of the access panel come out of the slots at the bott...

Page 53: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 9 Figure 5 5 Removing the Power Supply ML014215 1 2 3...

Page 54: ...2 2 Remove the left side panel see Section 5 4 3 Disconnect the enclosure fan connector see Figure 5 6 4 Remove the two screws that secure the air plenum and enclosure fan to the center brace of the c...

Page 55: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 11 Figure 5 6 Removing the Enclosure Fan 1 2 ML014216 3...

Page 56: ...le hold down bracket see Section 5 5 5 Put on an antistatic wriststrap ________________________ Caution___________________________ An antistatic wriststrap must be worn when handling any board or modu...

Page 57: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 13 Figure 5 7 Removing the Graphics Interface Module 1 2 ML014217...

Page 58: ...odule hold down bracket see Section 5 5 4 Put on an antistatic wriststrap ________________________ Caution___________________________ An antistatic wriststrap must be worn when handling any board or m...

Page 59: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 15 Figure 5 8 Removing the Vertex Module ML014218 1...

Page 60: ...Storm 1000 graphics subsystem deskside chassis 1 Perform a normal system power down see Section 5 2 2 Remove the left side panel see Section 5 4 3 Remove the module hold down bracket see Section 5 5 4...

Page 61: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 17 Figure 5 9 Removing an Image Rendering Module ML014219 1...

Page 62: ...deskside chassis 1 Perform a normal system power down see Section 5 2 2 Remove the left side panel see Section 5 4 3 Remove the module hold down bracket see Section 5 5 4 Put on an antistatic wristst...

Page 63: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 19 Figure 5 10 Removing a Video Memory Module ML014220 1...

Page 64: ...m the connector on the rear of the High Resolution Module 3 Remove the left side panel see Section 5 4 4 Remove the module hold down bracket see Section 5 5 5 Put on an antistatic wriststrap _________...

Page 65: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 21 Figure 5 11 Removing the Standard or High Resolution Module ML014221 2 1...

Page 66: ...ee Section 5 4 5 Remove the module hold down bracket see Section 5 5 6 Remove the Graphics Interface Module see Section 5 9 7 Remove the Vertex Module see Section 5 10 8 Remove the Image Rendering Mod...

Page 67: ...Removal and Replacement DIGITAL PowerStorm 1000 Graphics Subsystem Owner s Guide 5 23 Figure 5 12 Removing the Motherboard 2 1 3 ML014222 Power supply control cable connector 18 screws Kepnuts...

Page 68: ...the left side panel see Section 5 4 3 Remove the module hold down bracket see Section 5 5 4 Disconnect the four connectors from the Power Control Module see Figure 5 13 5 Carefully pull the Power Cont...

Page 69: ...minimize the effects of trace length and loading The host connection is made through the Workstation Interface Board in the AlphaStation system via a 32 bit interconnect cable Hbus to the Graphics Int...

Page 70: ...er SAM ASICs to provide rasterization for anti aliasing points lines and triangles whose data is stored in Pix Link Memory PLM buffers The final red green blue RGB data is transmitted to the RC ASICs...

Page 71: ...t FIFO Peripherals Bridge Bridge VERTEX ASIC vertex ctrl Port Decode Workstation Interface Board 64 64 28 Graphics Interface Module 64 64 Vertex Module Optional Required Required Image Rendering Modul...

Page 72: ...quirements needed to maintain the rendering performance goals of the graphics subsystem The Workstation Interface Board does not provide console support Instead the AlphaStation system will have VGA s...

Page 73: ...bandwidth of 130 MB second Creating the Graphics Interface Module as a separate module facilitates field upgrades to new interfacing technologies such as a Fiber channel and removes many active compo...

Page 74: ...ng of pixels window clip testing for occluded windows and multiple API support The PowerStorm 1000 graphics subsystem supports configurations of either two or four Image Rendering Modules The module c...

Page 75: ...depths Figure 6 2 illustrates an Image Rendering Module block diagram While the fragment modification calculations for texture mapping are part of the SSLD ASIC the actual mipmap storage is in separa...

Page 76: ...ered green data Eight bits double buffered blue data Eight bits window identification information Eight bits double buffered overlay information The RC ASIC manages the random access port of the VRAM...

Page 77: ...and control data DBUS bridge 1 Note All interconnects are through the motherboard interrupt serial EEPROM JTAG control data Motherboard Daughter modules pixel bus pixel bus control JTAG serial EEPROM...

Page 78: ...ering Module interface for pipeline synchronization 6 3 6 2 Frame Buffer The PowerStorm 1000 graphics subsystem frame buffer is configurable The frame buffer consists of one or two Video Memory Module...

Page 79: ...blink overlay options The Z buffer Erase Plane allows the frame buffer hardware to mark DRAM locations used for Z buffering as erased even if they have not been This allows the corresponding VRAM loca...

Page 80: ...ral component This module provides the video signal generation synchronization to a variety of resolutions aspect ratios and refresh rates It generates the video out by merging the contents of the fra...

Page 81: ...on Module The High Resolution Module only supports the 2K x 2K resolution The High Resolution Module requires two Video Memory Modules The High Resolution Module does not provide console support A sec...

Page 82: ...SES Template Word 7 Blank Page Fix by Peter LaQuerre...

Page 83: ...ecifications for the PowerStorm 1000 graphics subsystem deskside chassis Table A 1 Electrical Specifications Electrical Requirements Nominal voltage 100 120 Vac 220 240 Vac with automatic voltage sens...

Page 84: ...m 8 000 ft maximum Non operating temperature range 20 C to 65 C 4 F to 149 F Non operating humidity range 10 to 90 non condensing Non operating altitude 4 876 m 16 000 ft maximum Air intake location...

Page 85: ...Table B 1 Supported Monitors Monitor Model 19 inch Mitsubishi Diamondtron PCXAV CZ CY 21 inch Mitsubishi Diamondtron CRT PCXAV WZ WY 24 inch Sony Trinitron CRT PCXAV AZ The Sony GDM 1934 monitor as w...

Page 86: ...1280 70 1920 x 1080 U S HDTV 75 1920 x 1200 65 75 The High Resolution Module supports a Sony Trinitron DDM 2802C or DDM 2801C monitor with a resolution of 2K x 2K and a refresh rate of 60 Hz When the...

Page 87: ...Board 30 48917 01 VGA Module PCXGA AC Motherboard 30 48918 01 Graphics Interface Module 30 49346 01 Vertex Module 30 48916 01 Image Rendering Module 30 48913 01 Video Memory Module 30 48914 01 Standa...

Page 88: ...SES Template Word 7 Blank Page Fix by Peter LaQuerre...

Page 89: ...s not being detected by the Workstation Interface Board Vertex Module not detected None A Vertex Module is not present in the system or is not being detected by the Graphics Interface Module Invalid I...

Page 90: ...indicate the amount of texture memory installed on each Image Rendering Module specified in MB the size will be zero for an Image Rendering Module that is not installed Invalid PixLink memory configur...

Page 91: ...r 1 Software has determined that the values read from Graphics Interface Module Status registers 0 and or 1 are invalid The parameter values are the contents of these registers A Hbus parity error has...

Page 92: ...ASIC has detected an error Slave Dbus Status Register 0 Dbus Status Register 1 Last RC Command high Last RC Command low The Slave RC ASIC has received a bad command Parameter values are the contents o...

Page 93: ...e contents of the Workstation Interface Board s PCI interrupt control and status register Unexpected DMA Channel 1 interrupt PCI INTCSR Software has received an DMA Channel 0 Interrupt and does not us...

Page 94: ...t resulted in this action was logged by the event preceding this event in the event log Possible causes include Invalid Dbus status register values a Shadow DMA hang a Standard Resolution Module or Hi...

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