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Getting Started

This chapter provides an overview of this document and basic information about your Cisco
Small Business IP phone.

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small
Business IP Phone.

NOTE

The Cisco Small Business IP Phone features vary, depending on the type of call control

system that you are using. This document describes using the Cisco Small Business IP Phones with a
SIP phone system, such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system.

Summary of Contents for SPA 303g

Page 1: ...Cisco Small Business Model SPA 303g User Guide Version 1 ...

Page 2: ... Phone sFirmware 31 Using Basic PhoneFunctions 33 Using Phone Hardware and Accessories Cisco SPA 303 33 Adjusting Call Volume andMuting 35 Placing or Answering a Call 36 Using Hold andResume 38 Ending a Call 39 Transferring Calls CiscoSPA 303 40 Redialing a Number 42 Viewing and Returning Missed Calls Cisco SPA 303 43 Forwarding Calls 45 SettingDoNot Disturb 49 Turning Call Waiting On and Off 51 P...

Page 3: ...one 68 AdvancedProceduresforTechnicalSupportPersonnel 69 Using the WebInterface 71 Logging in to the Web Interface 71 Setting Do NotDisturb 72 Configuring Call Forwarding 73 Configuring Call Waiting 74 Blocking Caller ID 74 Blocking Anonymous Calls 75 Using Your Personal Directory 76 Viewing Call HistoryLists 76 Creating Speed Dials 77 Accepting Text Messages 77 Adjusting Audio Volume 78 Changing ...

Page 4: ...bes the concepts and tasks necessary to use and configure your Cisco Small Business IPPhone NOTE The Cisco Small Business IP Phone features vary depending on the type of call control system that you are using This document describes using the Cisco Small Business IP Phones with a SIP phone system such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system ...

Page 5: ...sing Basic Phone Functions How to perform basic phone tasks such as placing and answering calls transferring calls setting up call forwarding and picking up calls Chapter 4 Using Advanced Phone Features How to perform advanced phone tasks such as configuring privacy and security features speed dials paging and ring tones Chapter 5 Using the Web Interface How to log in to and use the phone s web us...

Page 6: ...er network They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone Unlike traditional phones Cisco Small Business IP phones require a separate power source Power the phones by connecting them to the included power adapter The following table shows the Cisco Small Business 300 Series IP Phones covered in this document and their respective f...

Page 7: ...to place or answer a call 2 Message Waiting Indicator Displays solid red when you have a new voice mail message Flashes red during an incoming call or when the phone s firmware isbeing updated 3 LCD Screen Displays date and time phone station name line extensions and softkeyoptions ...

Page 8: ...een above Softkeys vary depending on your phone system See your phone user guide for more information 6 Navigation button Press an arrow to scroll left right up or down through items shown on the LCD screen 7 Messages button Press to access voice mail must be set up by your phone system administrator 8 Hold button Press to place a call either on hold or to resume 9 Setup button Press to access a m...

Page 9: ... increase the volume and to lower the volume of the handset headset speaker when the handset is off the phone or ringer volume when the handset is on thephone 13 Speaker button Push to turn the speaker on or off When the speaker is on the button glowsgreen 14 Keypad Use to dial phone numbers enter letters and choose menu items ...

Page 10: ...such as buttons that provide a speed dial to a company number or that access a specialized program that runs on your phone Contact your phone administrator for more information Button Function or Move left or right through an entry without deleting characters activ Activates screen saver mode add Add an entry bxfer Performs a blind call transfer transferring a call without speaking to the party to...

Page 11: ...s an incoming call lcr Dials the Last Call Received miss Shows the Missed Calls list park Puts a call on hold at a designated park number The call is parked on the line until you unpark it or the caller disconnects Must be configured by your phone system administrator pickup Allows you to answer a call ringing on another extension by entering the extension number phold Puts a call on hold on an ac...

Page 12: ...14 xferLx Transfers an active line on the phone to a called number y n Enters a submenu and when pressed toggles between Yes or No to enable or disable anoption ...

Page 13: ...hone The following screens show some of the icons used In the figure above the double arrow on the right of the screen indicates that a call is in progress The offhook phone icon next to SPA 303 indicates the handset is in use In the figure above the speaker icon next to SPA 303 indicates the speaker is in use ...

Page 14: ...16 In the figure above the headset icon next to SPA 303 indicates that the headset is being used In the figure above the right arrow on the right of the screen indicates that a call is on hold ...

Page 15: ...e the keypad to enter the number shown next to the menu or sub menu item on the LCD screen For example to obtain your IP address on the Cisco SPA 303 press the Setup button and dial 9 The IP address is displayed on the Network screen NOTE Menus and options may vary ...

Page 16: ...e following sections Before You Begin Before you install and connect your phone verify with your phone administrator if applicable that the network is ready for the phone read the safety notices and make sure you have all the phone parts and documentation available Installing Your Cisco SPA 303 IP Phone Figure 3 Cisco SPA 303 PhoneConnections ...

Page 17: ...the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body labeled 6 in Figure 3 NOTE To power the phone through the Ethernet connection use the optional Cisco POES5 5 Volt Power Over Ethernet Splitter accessory See the Cisco POES5 documentation on Cisco com for moreinformation Connecting Your Cisco SPA 303 to the Netw...

Page 18: ...onnect the Ethernet network cable of the WBP54G to the back of the IP phone base station into the slot marked SW STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base STEP 4 Plug the IP phone power adapter into the power port of the WBP54G STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet Optional Installing the Cisco SPA 303 Stand NOTE...

Page 19: ...mend connecting a PC to the phone when it is operating wirelessly STEP 1 To provide network access to a PC connect one end of an additional Ethernet cable not provided to the PC port on the back of the phone body labeled 2 in Figure 3 STEP 2 Connect the other end of the Ethernet cable to the network port on your PC ...

Page 20: ...be found at the manufacturer s websites http www plantronics com http www jabra com Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more information In general to connect a headset connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic ...

Page 21: ...23 Optional Mounting Your Cisco SPA 30X Phone to the Wall Tomount the phone to the wall you must purchase the MB100 wall mount bracket kit Figure 4 MB100 Wall MountKit ...

Page 22: ...P 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation ...

Page 23: ...25 STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place ...

Page 24: ...26 STEP 4 Optional If a Wi Fi or PoE dongle is installed place in the tray ...

Page 25: ...27 STEP 5 Plug in the Ethernet and power cables ...

Page 26: ...28 STEP 6 Hang onto screws mounted in the wall ...

Page 27: ...n the phone body so that the handset does not fall off the phone when it is placed on the cradle Figure 5 Handset Retention Tab DefaultPosition STEP 1 Insert a coin or object of similar width into the slot STEP 2 Rotate the tab180 See Figure 6 The tab now catches the slot in the handset when the handset is placed onto the cradle ...

Page 28: ...30 Figure 6 Handset Retention Tab Reversed ...

Page 29: ...e bottom of the LCD screen softkeys are displayed over their associated soft buttons On models with no screen such as the Cisco SPA 301 you should hear a dial tone when picking up the handset or pressing the speakerphone button If the phone does not start confirm your installation and connections If these are correct try unplugging the phone and plugging it back in again If you still don t see the...

Page 30: ...upgrade your phones without any action on your part necessary To upgrade your phone s firmware download the firmware from the Cisco website and install it from your PC See the following section for instructions Determining Your Current FirmwareVersion STEP 1 Press the Setup button STEP 2 Scroll to Product Info and press select STEP 3 Scroll to Software Version The firmware version number is displa...

Page 31: ...tion for your headset for more information Press the Headset button on your phone and dial the number to place a call or press the headset button to answer a ringing call Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device at a time can be used The handset can be on the hook when using the speakerphone or headset fun...

Page 32: ...ss the ok softkey STEP 6 Press the save softkey Choosing Your Preferred AudioDevice This option designates the headset or speaker phone as the preferred audio device when the handset is not used To choose your preferred audio device STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Preferred Audio Device and press the edit softkey STEP 4 Press...

Page 33: ... volume or press to decrease the volume Press save Adjusting the Ringer Volume To adjust the ringer volume press the Volume button when the handset is on the phone and the speaker button is off Press save Using Mute Tomute the phone microphone speaker or headset microphone press the Mute button on the phone The button glows red Press the Mute button again to unmute If no audio device is on pressin...

Page 34: ...ues to place a call without dialing a number Cisco SPA 303 Press the redial softkey then the dial softkey to dial the last number If you have configured speed dials press the assigned speed dial code and then press the dialsoftkey Toanswer a call that is ringing on another phone in the phone system press the pickup softkey Then enter the extension number of the ringing phone NOTE Youalso can place...

Page 35: ...received phone numbers on the screen after you begin dialing If you want to choose one of these numbers STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen STEP 2 Press the dial softkey to complete the call See Enabling Dial Assistance Cisco SPA 303 for more information on enabling this feature ...

Page 36: ...e is on hold as shown in the figure below To resume a call Press the flashing red line button for the call or the Hold button or the Resume sofkey If you have multiple calls all calls are put on hold except the active call If you are on a call and another call comes in Do one of the following Press the Answer or Ignore softkey PresstheHoldbutton Holdsoftkeytoplacethecallonholdandpressthe flashing ...

Page 37: ...all To switch between two calls on a single line press the flashing line button If multiple calls are on hold on multiple lines use the navigation button to scroll up or down and press the flashing line button for the call you have selected Ending a Call To end a call If you are using the handset hang up If you are using the speakerphone press the Speaker button Cisco SPA 303 If you are using the ...

Page 38: ...ress xfer The call is placed on hold and a new line is opened to dial the number STEP 2 Either Enter the number to which you want to transfer the call then press the dial softkey or wait a few seconds Press the dir softkey and either choose a number from the personal directory or select the Corporate Directory then press the dial softkey If you hang up before the second call rings the transfer fai...

Page 39: ...l on hold and an active call you can transfer one of these calls to the other call connecting the two callers This differs from a conference call because you no longer remain part of the call after the transfer With an active call and one or more calls on hold press the xferLx softkey If you have only one call on hold the call is transferred to the active party and you are disconnected If you have...

Page 40: ...another number STEP 1 Press the redial softkey and select the desired number STEP 2 Optional Press the edit softkey to select a number and modify it for example to add an area code When you re done press the oksoftkey STEP 3 Lift the handset or press the dial softkey to automatically dial the selected number ...

Page 41: ...o Call History and press the select softkey c Scroll to Missed Calls and press the select softkey d Choose the call you want to return and press the dial softkey NOTE If the call was from a long distance number you may have to edit the call before returning it Press the edit softkey to edit the call and use the softkey buttons and keypad to edit thenumber To view a list of all missed calls If the ...

Page 42: ...e screen when you miss acall To access this option STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Miss Call Shortcut and press the edit softkey STEP 4 Press the y n softkey to enable or disable the feature STEP 5 Press the ok softkey STEP 6 Press the save softkey ...

Page 43: ...ilbox another extension or an outside line If forwarding calls to an outside line be sure to use any access and area codes required STEP 3 Press the dial softkey The LCD screen displays Calls Forwarded Using the Setup button STEP 1 Press the Setup button STEP 2 Scroll to Call Forward and press the select softkey STEP 3 Scroll to CFWD All Number and press the edit softkey STEP 4 Enter a number to w...

Page 44: ...ich to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to use any access and area codes required To enter vm will connect to voice mail if this feature has been set up by your phone administrator press the Right navigation button press the alpha softkey and enter letters using the keypad Press the Left navigation button STEP 5 Press...

Page 45: ...n or an outside line If forwarding calls to an outside line be sure to use any access and area codes required STEP 5 Press the ok softkey STEP 6 Press the save softkey Delaying Call Forwarding When You Don t Answer the Phone STEP 1 Press the Setup button STEP 2 Scroll to Call Forward and press the select softkey STEP 3 Scroll to CFWD No Ans Delay and press the edit softkey STEP 4 Enter the number ...

Page 46: ... press the cfwd softkey You can also stop call forwarding by doing the following STEP 1 Press the Setup button STEP 2 Scroll to Call Forward and press the edit softkey STEP 3 Press the clear softkey then press the ok softkey STEP 4 Press the save softkey ...

Page 47: ...rb Using the dnd softkey To activate Do Not Disturb press the dnd softkey The LCD screen indicates that Do Not Disturb is turned on for your phone Using the Setup button You can also access Do Not Disturb by performing the following steps STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Do Not Disturb and press the edit softkey STEP 4 Press t...

Page 48: ...p button You can also deactivate Do Not Disturb by doing the following STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Do Not Disturb and press the edit softkey STEP 4 Press the y n softkey to change toyes STEP 5 Press the ok softkey STEP 6 Press the save softkey ...

Page 49: ...incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message Using the Setup button STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Call Waiting and press the edit softkey STEP 4 Press the y n softkey to turn call waiting on or off STEP 5 Press the ok softkey STEP 6 Press the save softkey ...

Page 50: ...he caller hears on hold music or messages STEP 3 You or another person must then unpark the call To unpark a call you can either use the unpark softkey if you know the park line number or view a list of parked calls and unpark it from the list To unpark if you know the park line number STEP 1 Press the unpark softkey STEP 2 Enter the number of the park line for example the number that was entered ...

Page 51: ...tive call the call on hold and you With an active call and one or more calls on hold press the conf softkey If you have only one call on hold the conference call is created between the three of you If you have more than one call on hold choose the held call you want to conference in by pressing the line button of the call on hold Using the Phone Directories Your IP phones provide several different...

Page 52: ...ess 9 three times rapidly for Y Use the delChr softkey to delete letters the and softkeys to move one character to the left or the right or the clear softkey to clear the entire name When finished with the name use the navigation button to go down to the Number field STEP 3 Enter the phone number including any digits you must dial to access an outside line and the appropriate area code if necessar...

Page 53: ...all History list you want to view and press the select softkey Available Call History lists are Redial List Shows the last 60 numbers dialed from your phone Answered Calls Shows the caller ID of the last 60 answered calls Missed Calls Shows the last 60 missed calls Calling from the Call History Lists STEP 1 Scroll to the call you want to select STEP 2 Press the dial softkey NOTE If the call was fr...

Page 54: ...Press ok Saving a Call History List Number to Your Directory STEP 1 In the Redial Answered Calls or Missed Calls list scroll to the call you want to select STEP 2 Use the navigation button to scroll to the right to access more softkey button options and press the save softkey STEP 3 Edit the information if desired and press the save softkey again The entry is added to your directory ...

Page 55: ...hould configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number that is dialed to access your voicemail perform the following steps STEP 1 Press the Setup button STEP 2 Scroll to Voice Mail and press the select softkey STEP 3 Enter the number to dial for voicemail Enter the phone number inc...

Page 56: ...hone Web Interface Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call Using the Setup button STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Block Caller ID and press the edit softkey STEP 4 Press the y n softkey to choose yes STEP 5 Press the ok softkey STEP 6 Press th...

Page 57: ...y Caller ID the call is considered anonymous These callers receive a busy signal or message Using the Setup button STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Block Anonymous Call and press the edit softkey STEP 4 Press the y n softkey to choose yes STEP 5 Press the ok softkey STEP 6 Press the save softkey ...

Page 58: ...ighlight a phone number on the LCD screen and press the dial softkey to complete the call Adding and Using Speed Dials You can configure different types of speed dials You can assigned unused line buttons on your phone to act as a speed dial Depending on how your extensions are configured and how many line buttons are on your phone you can have up to 2 speed dials on the line buttons You can creat...

Page 59: ...ter creating the speed dial it displays next to the line button and is marked with a special icon In the figure below Mary is the configured speed dial STEP 5 Press the line button to use the speed dial Creating Numerical SpeedDials STEP 1 Press the Setup button STEP 2 Scroll to Speed Dial and press the select softkey STEP 3 For a new speed dial scroll to select an unused speed dial marked with No...

Page 60: ... and press the select softkey choose the number and press the dial softkey Press the unused line button you have configured for a speed dial Configuring Auto Answer To configure your phone to auto answer pages STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Auto Answer Page and press the edit softkey STEP 4 Press the y n softkey to choose ye...

Page 61: ...r example if your line 3 is configured to display Bob s phone line the LED color shows you the status of his phone line Green Line is idle Red steady Line is active or inuse Red blinking Line is ringing Orange solid Line status cannot be monitored Orange blinking The phone is subscribing to monitor the line status In addition if your system administrator has configured it you can press the same li...

Page 62: ...ing the IP Phone Web Interface To adjust the contrast of the LCD screen STEP 1 Press the Setup button scroll to highlight LCD Contrast and press the select softkey STEP 2 Use the navigation button to adjust the screen contrast Pressing the Left navigation button decreases the contrast Pressing the Right navigation button increases the contrast STEP 3 Press the save softkey ...

Page 63: ... press the select softkey To enable your screen saver STEP 1 In the Screen Saver Mode screen choose Enable Screen Saver and press the edit softkey STEP 2 Press the y n softkey to choose yes STEP 3 Press the ok softkey STEP 4 Press the save softkey Tospecify the amount of time before the screen saver turns on if your phone is idle STEP 1 In the Screen Saver Mode screen choose Screen Saver Wait Time...

Page 64: ...tion Time Overlays the phone s station ID and time onto the picture Lock Overlays a lock graphic onto the picture Phone Overlays a phone graphic onto the picture Date Time Overlays the date and time onto the picture STEP 3 Press the ok softkey STEP 4 Press the save softkey Turning on the Screen Saver To immediately turn on your phone s screen saver STEP 1 Press the Setup button STEP 2 Scroll to Sc...

Page 65: ...one To change a ring tone STEP 1 Press the Setup button STEP 2 Scroll to Ring Tone and press the select softkey STEP 3 Choose the extension for which to choose a ring tone and press change STEP 4 Scroll through the ring tones and press play to play the highlighted ring tone Press select to choose the highlighted ringtone for that extension ...

Page 66: ... Setup button STEP 2 Scroll to Time Date and press the select softkey STEP 3 Enter the date in the following format mm dd yy this will display as m d STEP 4 Enter the time in the following format hh mm ss this will display as h mm STEP 5 If the time does not display a m a or p m p correctly adjust with Offset To change from a m to p m enter 12 00 00 to change from p m to a m enter 12 00 00 STEP 6 ...

Page 67: ...roduct Info This setting displays the product name serial number software version hardware version MAC address and Client Certificate Status This setting displays the status of the phone extension and line buttons Reboot the phone Restart Restarts yourphone Factory Reset Resets your phone to the factory default settings CAUTION If you choose factory reset you will return the phone to the original ...

Page 68: ...bleshoot the network You should not change this settings unless directed to by your phone administrator as this can negatively affect your phone s function To reboot your phone STEP 1 Press the Setup button STEP 2 Scroll to Reboot and press select STEP 3 Press ok ...

Page 69: ...On your PC open Internet Explorer STEP 3 Enter the IP address in the browser s toolbar The web interface has three main tabs Voice Contains information about your phone including the following sub tabs Info Contains system and phone information read only System Allows you to configure a password and networksettings Phone Allows you to enable the screen saver User Contains settings for call forward...

Page 70: ...is not configured callers hear a busy signal or message To set Do Not Disturb STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Supplementary Services locate the DND Setting field STEP 4 Choose Yes to turn on Do Not Disturb STEP 5 At the bottom of the page click Submit All Changes NOTE You can turn off Do Not Disturb from your phone or from the web interfac...

Page 71: ...r CFWD Busy Dest Forwards all calls to another number when the phone is busy Enter the number to which to forward calls CFWD No Ans Dest Forwards calls to another number if there s no answer at your phone Enter the number to which to forward calls CFWD No Ans Delay Number of seconds to delay forwarding calls if there is no answer at your phone Enter the number of seconds to delay STEP 4 At the bot...

Page 72: ...ab click the User tab STEP 3 Under Supplementary Services locate the CW Setting field STEP 4 Choose yes or no to enable or disable STEP 5 At the bottom of the page click Submit All Changes Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID STEP 1 Log in to the web interface STEP 2 In the Voice tab click the...

Page 73: ...y Caller ID the call is considered anonymous These callers receive a busy signal or message To block anonymous calls STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Supplementary Services locate the Block ANC Setting field STEP 4 Choose yes or no to enable or disable STEP 5 At the bottom of the page click Submit All Changes ...

Page 74: ...STEP 1 select the line and enter the information in the following format n Marketing p 5045551212 where n indicates the name for the entry and p indicates the phone number including area code STEP 2 At the bottom of the page click Submit Changes Viewing Call HistoryLists To view Call History Lists STEP 1 Log in to the web interface STEP 2 Click the Call History tab A window appears with the call h...

Page 75: ...anges Accepting Text Messages Your phone can accept text messages from some IP phones or service To accept text messages from other IP phones STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Supplementary Services in the Text Message field choose yes STEP 4 Click Submit All Changes To accept text messages from a third party STEP 1 Log in to the web interfa...

Page 76: ...ume Headset Volume Not applicable to Cisco SPA 301 Enter a volume between 1 and 10 with 1 being the lowest Deep Bass Enable to enhance low frequency audio STEP 3 Click Submit All Changes Changing the LCD Contrast STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under LCD you can adjust the LCD contrast by entering a number between 1 and 10 with 1 being low contr...

Page 77: ...er on and off Screen Saver Wait The number of minutes that the phone is idle before the screen saver starts Screen Saver Icon The display type A background picture The station time in the middle of the screen A moving padlock icon When the phone is locked the status line displays a scrolling message Press any key to unlock your phone A moving phoneicon The station date and time in the middle of th...

Page 78: ...pport_center_contacts html Cisco Small Business Firmware Downloads www cisco com go smallbizfirmware Select a link to download firmware for Cisco Small Business Products No login is required Downloads for all other Cisco Small Business products including Network Storage Systems are available in the Download area on Cisco com at www cisco com go software registration login required Product Document...

Page 79: ...81 Cisco Partner Central for Small Business Partner Login Required www cisco com web partners sell smb Cisco SmallBusiness Home www cisco com smb ...

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