Cisco 7985G - IP Phone NTSC Video Page 129 Administration Manual Download | Manualshive

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9-16

Cisco Unified IP Video Phone 7985G Administration Guide

OL-8726-02

Chapter 9 Troubleshooting and Maintenance

Where to Go for More Troubleshooting Information

Where to Go for More Troubleshooting Information

If you have additional questions about troubleshooting the Cisco Unified IP
Phones, several Cisco.com web sites can provide you with more tips.

•

Cisco Unified IP Phone Troubleshooting Resources

http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Hardware:IP_P
hones&s=Troubleshooting

•

Cisco Products and Technologies (Cisco Voice Applications, including Cisco
Unified CallManager)

http://www.cisco.com/warp/public/44/jump/voice_applications.shtml

•

Cisco Products and Technologies (telephony, including Cisco Unified IP
Phones)

http://www.cisco.com/warp/public/44/jump/telephony.shtml

Cleaning the Cisco Unified IP Video Phone

To clean your Cisco Unified IP Video Phone, use a soft, dry cloth to wipe the
phone and the screen. Do not apply liquids or powders directly on the phone. As
with all non-weatherproof electronics, liquids and powders can damage the
components and cause failures.

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Summary of Contents for 7985G - IP Phone NTSC Video

Page 1: ...s Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Unified IP Video Phone 7985G Administration Guide Text Part Number OL 8726 02 ...

Page 2: ...r one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment in...

Page 3: ...tems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0502R Cisco Unified IP Video Phone 7985G Administration Guide Copyright 2006 Cisco Systems Inc All rights reser...

Page 4: ...isco Products xvi Obtaining Technical Assistance xvii Cisco Technical Support Website xvii Submitting a Service Request xviii Definitions of Service Request Severity xix Obtaining Additional Publications and Information xix Document Conventions xx C H A P T E R 1 An Overview of the Cisco Unified IP Video Phone 1 1 Understanding the Cisco Unified IP Video Phone 7985G 1 2 Making a video phone call w...

Page 5: ...d IP Phone Interacts with Cisco Unified CallManager 2 2 Understanding How the Cisco Unified IP Video Phone Interacts with the Cisco Catalyst Family of Switches 2 3 Providing Power to the Phone 2 4 Power Gudielines 2 5 Power Outage 2 5 Obtaining Additional Information about Power 2 6 Understanding Phone Configuration Files 2 6 Understanding the Phone Startup Process 2 7 Adding Phones to the Cisco U...

Page 6: ...A P T E R 4 Configuring Settings on the Cisco Unified IP Video Phone 4 1 Configuration Menus on the Cisco Unified IP Video Phone 7985G 4 1 Displaying a Configuration Menu 4 2 Unlocking and Locking Options 4 3 Editing Values 4 4 Overview of Options that are Configurable from a Phone 4 5 Network Configuration Menu 4 6 Device Configuration Menu 4 12 CallManager Configuration Menu 4 12 HTTP Configurat...

Page 7: ...Configuring a Custom Phone Ring 6 4 Creating Custom Background Images 6 4 List xml File Format Requirements 6 5 PNG File Requirements for Custom Background Images 6 6 Configuring a Background Image 6 7 C H A P T E R 7 Viewing Model Information Call Status Current Settings Default Settings and Call Statistics on the Cisco Unified IP Video Phone 7 1 Model Information Screen 7 2 Call Status Screen 7 ...

Page 8: ... Server Settings 9 4 Verifying IP Addressing and Routing 9 5 Verifying DNS Settings 9 6 Verifying Cisco Unified CallManager Settings 9 6 Cisco Unified CallManager and TFTP Services Are Not Running 9 6 Creating a New Configuration File 9 7 Symptom Cisco Unified IP Video Phone Resets Unexpectedly 9 8 Verifying Physical Connection 9 9 Identifying Intermittent Network Outages 9 9 Verifying DHCP Settin...

Page 9: ... Video Phone A 2 How Users Access the Online Help System on the Phone A 2 How Users Get Copies of Cisco Unified IP Phone Manuals A 3 How Users Subscribe to Services and Configure Phone Features A 3 How Users Access a Voice Messaging System A 4 A P P E N D I X B Updating Firmware for the Cisco Unified IP Video Phone 7985G B 1 A P P E N D I X C Technical Specifications C 1 Physical and Operating Env...

Page 10: ...x Cisco Unified IP Video Phone 7985G Administration Guide OL 8726 02 Contents ...

Page 11: ...sco Unified CallManager or other network devices Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps that are required to properly set up the Cisco Unified IP Phone 7985G on the network Because the tasks that are described are administration level tasks end users of the phones do not perform them Many of the tasks involve configuring ne...

Page 12: ...one Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and softkey templates setting up services and adding users to Cisco Unified CallManager Chapter 6 Customizing the Cisco Unified IP Video Phone Explains how to customize phone ring sounds and background images Chapter ...

Page 13: ...lManager System Guide Cisco Unified CallManager Serviceability Administration Guide Cisco Unified CallManager Serviceability System Guide Cisco Unified CallManager Security Guide Bulk Administration Tool User Guide for Cisco Unified CallManager Troubleshooting Guide for Cisco Unified CallManager Cisco Unified IP Video Phones Services and Features Cisco Unified CallManager Features and Services Gui...

Page 14: ...cal information from Cisco Systems Cisco com You can access the most current Cisco documentation at this URL http www cisco com univercd home home htm You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Documentation DVD Cisco documentation and additional literature are available...

Page 15: ...rdering tool http www cisco com en US partner ordering Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California USA at 408 526 7208 or elsewhere in North America by calling 1 800 553 NETS 6387 Documentation Feedback You can send comments about technical documentation to bug doc cisco com You can submit c...

Page 16: ...ou prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them an...

Page 17: ...a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online support resources In addition Cisco Technical Assistance Center TAC engineers provide telephone support If you do not hold a valid Cisco service contract contact your reseller Cisco Technical Support Website The Cisco Technical Support Website provides online documents and tools for ...

Page 18: ... Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request ...

Page 19: ...l business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources...

Page 20: ...ent decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj World class networking training is ava...

Page 21: ...rs Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font The symbol represents the key labeled Control for example the ...

Page 22: ...rkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wo...

Page 23: ...eutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen führen kann Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen die zusammen mit diesem Ger...

Page 24: ... causadora de lesões corporais Antes de iniciar a utilização de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize se com as práticas habituais de prevenção de acidentes Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo GUARDE ESTA...

Page 25: ...finner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPARA DESSA ANVISNINGAR ...

Page 26: ...xxvi Cisco Unified IP Video Phone 7985G Administration Guide OL 8726 02 Preface Document Conventions ...

Page 27: ...o Unified IP Phone 7985G also provides a color screen support for up to eight line or speed dial numbers context sensitive online help for buttons and feature and a variety of other sophisticated functions You must configure and manage the Cisco Unified IP Phone 7985G like other network devices The phone supports G 711 G 722 G 729 G 729b G 729ab audio codecs and H 261 H 263 and H 264 video codes T...

Page 28: ...ideo Phone 7985G Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone may cause interference For more information refer to the manufacturer s documentation for the interfering device Understanding the Cisco Unified IP Video Phone 7985G Figure 1 1 shows the main components of the Cisco Unified IP Video Phone 7985G ...

Page 29: ...ne includes a microphone that is located at the top of the phone 3 LCD monitor Your phone includes an integrated 8 4 inch LCD monitor 4 Handset Your Cisco Unified IP Video Phone 7985G includes a handset that is held in place by magnets 5 Speaker Your phone includes a speaker that is located between the keypad and the screen 6 Camera Lens Cap Docking A camera lens cap is located at the back side of...

Page 30: ...ideo Phone 7985G Keypad 1 Line button Opens closes the Line menu The Line menu displays the available lines on your phone and allows you to change between lines The Line menu also displays speed dials if you have any 2 Notification lamp Flashes when you have an incoming call The LED is also lit when voicemail is waiting 3 Display button Cycles between full screen and windowed display by toggling s...

Page 31: ...enu 9 Keypad Allows you to dial phone numbers enter letters and choose menu items 10 Cancel button Allows you to go back 11 Headset button Toggles the headset on or off 12 Navigation button Allows you to scroll through menus and highlight items Use this button in conjunction with softkeys to activate highlighted items You can navigate to the left and right to move through text fields to edit them ...

Page 32: ...re that you are seeing a good quality picture that is not overly bright or overly dim If the image looks too dim or too bright try moving the position of the phone and or rotating the camera up and down until you get a good picture If the Selfview image shows shadows on your face or the image is too dim consider using a small desk lamp to brighten the image Ensure that the Cisco Unified IP Video P...

Page 33: ...600 By contrast the Cisco VT Advantage remote window is typically sized at 320X240 or 160X120 with a maximum resolution of 640X480 Therefore you can expect that small imperfections in the video image will be magnified on the Cisco Unified IP Video Phone 7985G as compared with Cisco VT Advantage What Networking Protocols Are Used Cisco Unified IP Phones support several industry standard and Cisco n...

Page 34: ...n IP address or to configure additional network parameters The system enables DHCP by default If DHCP is disabled you must manually configure the IP address subnet mask gateway and a TFTP server on each phone locally Cisco recommends that you use DHCP custom option 150 With this method you configure the TFTP server IP address as the option value For additional supported DCHP configurations refer t...

Page 35: ...following topics Feature Overview page 1 10 Configuring Phone Features page 1 11 Transmission Control Protocol TCP TCP acts as a connection oriented transport protocol Cisco Unified IP Phones use TCP to connect to Cisco Unified CallManager and to access XML services Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the network On the Cisco Unified IP Phone TFTP enables you...

Page 36: ...s you must configure the Cisco Unified IP Phones to prepare them to access Cisco Unified CallManager and the rest of the IP network Using DHCP you have fewer settings to modify but you can choose to manually assign a static IP address and related settings if your network requires it For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settin...

Page 37: ...lManager Administration These instructions point you to the appropriate page in the Cisco Unified CallManager application and provide some initial guidance For more information about the Cisco Unified CallManager Administration application refer to Cisco Unified CallManager documentation including Cisco Unified CallManager Administration Guide You can also use the context sensitive help that is av...

Page 38: ...visit the Cisco Unified IP Phone web site http www cisco com univercd cc td doc product voice c_ipphon ip_clmgr engl ish index htm From this site you can view and order various user guides including wallet cards For complete ordering information see the Obtaining Documentation section on page xiv In addition to providing users with documentation be sure to inform them of available Cisco Unified IP...

Page 39: ...red for the phone Provides information that you will refer to when you are using Phone Configuration to configure a device in Cisco Unified CallManager Administration The Device Information fields on this page will auto populate if information is relevant and available Edit fields if you want to override system settings on a per device basis See the Adding Phones to the Cisco Unified CallManager D...

Page 40: ...ecurity is implemented See the Adding Phones to the Cisco Unified CallManager Database section on page 2 10 Refer to CiscoUnified CallManager Administration Guide Refer to Bulk Administration Tool Guide for Cisco Unified CallManager 4 Obtain the MAC address from the IP video phone Becomes necessary if you plan to add phones to the Cisco Unified CallManager database by using auto registration only ...

Page 41: ...HCP in the network and assigns a TFTP server See the Network Configuration Menu section on page 4 6 8 Configure phone features such as call waiting call forward call park call pickup and voice messaging system Provides enhanced telephony functionality See the Telephony Features that are Available for the Phone section on page 5 2 and refer to CiscoUnified CallManager Administration Guide 9 Modify ...

Page 42: ...s such as call forwarding and speed dial and subscribe to services See the Adding Users to Cisco Unified CallManager section on page 5 9 and refer to Cisco Unified CallManager Administration Guide 12 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones S...

Page 43: ...isco Unified IP Telephony components including Cisco Unified CallManager This chapter provides an overview of the interaction between the Cisco Unified IP Phone 7985G and other key components of the voice over IP VoIP network This chapter includes the following topics Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 2 Providing Power to the Phone page 2 4 Understand...

Page 44: ...d CallManager Cisco Unified CallManager is an open and industry standard call processing system and runs on a Windows 2000 server and sets up and tears down calls between phones and integrates traditional PBX functionality with the corporate IP network Cisco Unified CallManager manages the components of the IP telephony system the phones the access gateways and the resources that are necessary for...

Page 45: ...urrent VLANs configuration may be on an IP subnet basis however additional IP addresses may not be available to assign the phone to the same subnet as other devices that connect to the same port Data traffic that exists on the VLAN supported phones may reduce the quality of voice over IP traffic You can resolve these issues by isolating the voice and video traffic onto a separate VLAN on each port...

Page 46: ...h a separate power supply PoE is provided by a switch through the Ethernet cable attached to a phone Note When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you discon...

Page 47: ...through the Ethernet cable attached to the phone The inline power patch panel WS PWR PANEL is not compatible with the Cisco Unified IP Video Phone To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply Make sure that the CatOS or IOS version running on your switch supports your intended phone deployment Refer to the documentation for your switch for op...

Page 48: ... http www cisco com univercd cc td doc product lan index htm Integrated Service Routers http www cisco com en US products hw routers index html Cisco IOS Software http www cisco com en US products sw iosswrel products_ios_cisco_ios_ software_category_home html Understanding Phone Configuration Files The TFTP server stores configuration files for a phone that define parameters for connecting to Cis...

Page 49: ...been added to the Cisco Unified CallManager Database The phone is registering for the first time Note If security is implemented a phone does not access the XmlDefault cnf xml configuration file At all other times a phone accesses a cnf xml file that corresponds to its device name Understanding the Phone Startup Process When it is connecting to the VoIP network the Cisco Unified IP Phone goes thro...

Page 50: ...nified IP Phone none volatile Flash memory stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image that is stored in Flash memory Using this image the phone initializes its software and hardware Resolving Startup Problems page 9 2 3 Configuring VLAN If the Cisco Unified IP Phone connects to a Cisco Catalyst switch the switch next in...

Page 51: ...er and other information for the phone Adding Phones to the Cisco Unified CallManager Database page 2 10 Resolving Startup Problems page 9 2 7 Contacting Cisco Unified CallManag er The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified CallManager After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cis...

Page 52: ...ng Phones to the Cisco Unified CallManager Database page 2 10 Adding Phones with BAT page 2 13 Table 2 4 provides an overview of these methods for adding phones to the Cisco Unified CallManager database Table 2 4 Methods for Adding Phones to the Cisco Unified CallManager Database Method Requires MAC Address Notes Auto registration No Results in automatic assignment of directory numbers Auto regist...

Page 53: ...llManager database You can then modify any settings such as the directory numbers from Cisco Unified CallManager Additionally you can move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers The system disables auto registration by default For information about enabling and configuring auto registration refer to Cisco Unified ...

Page 54: ...page 2 11 Adding Phones to the Cisco Unified CallManager Database page 2 10 Adding Phones with BAT page 2 13 Adding Phones with Cisco Unified CallManager Administration You can add phones individually to the Cisco Unified CallManager database by using Cisco Unified CallManager Administration To do so you first need to obtain the MAC address for each phone You can determine a phone s MAC address fr...

Page 55: ... BAT only not in conjunction with TAPS you first need to obtain the appropriate MAC address for each phone You can determine a phone s MAC address from the phone itself To determine the MAC address from the phone choose Settings Model Information and look at the MAC Address field For detailed instructions about using BAT refer to Cisco Unified CallManager Administration Guide and to Bulk Administr...

Page 56: ...e page 3 7 Verifying the Phone Startup Process page 3 10 Configuring Startup Network Settings page 3 10 Note Before you install a Cisco Unified IP Video Phone you must make some critical decisions about how to configure the phone in your network You can then safely install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Video Phon...

Page 57: ...essing IP network that supports DHCP or manual assignment of IP address gateway and subnet mask The Cisco Unified IP Video Phone determines the date and time from Cisco Unified CallManager Cisco Unified CallManager Configuration The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call processing Refer to Cisco Unified CallManager Administration Guide or context sensitive help i...

Page 58: ...re installing the Cisco Unified IP Video Phone 7985G To see translations of these warnings refer to the Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series document that accompanied this phone Warning Read the installation instructions before you connect the system to its power source Warning Only trained and qualified personnel should be allowed to install repl...

Page 59: ...ort circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15 A U S 240 VAC 10 A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Understanding the Cisco ...

Page 60: ...work You must use a straight through cable on this port The phone can also obtain inline power from a switch over this connection See the Providing Power to the Phone section on page 2 4 for details Use the 10 100 PC access port to connect a network device such as a computer to the phone You must use a straight through cable on this port Handset Magnets hold in place the handset that was designed ...

Page 61: ... the Cisco Unified IP Phones it is ultimately the customer s responsibility to test this equipment in their own environment to determine suitable performance Due to the many inconsistencies in locations where Cisco Unified IP Phones are deployed there is not a single best optimal headset solution for all customers Since sound is subjective Cisco cannot guarantee the performance of any headsets but...

Page 62: ... cables with a better screen and connector Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached by using good quality c...

Page 63: ... Cisco Unified IP Video Phone Figure 3 1 Cisco Unified IP Video Phone 7985G Cable Connections 1 Plug for handset 2 Plug for headset 3 Power cable 48V DC from external power supply 4 Network cable SW port 10 100 SW 5 Network cable PC port 10 100 PC Related Topics Before You Begin page 3 1 Configuring Startup Network Settings page 3 10 ...

Page 64: ... snaps into place Step 2 The handset cable will have a longer straight section at one end versus the other The end should be used to connect the handset cable to the underside of the video phone Step 3 Run this straight section of the handset cable through the channel groove on the underside of the phone from the plug to the handset cradle Step 4 Place the phone in an upright position and lay the ...

Page 65: ...tems Inc logo screen 3 These messages display as the phone starts Configuring VLAN Configuring IP Querying TFTP Server Registering 4 The screen displays Primary directory number Additional directory numbers Softkeys If the phone successfully passes through these stages it started up properly If the phone does not start up properly see the Resolving Startup Problems section on page 9 2 Configuring ...

Page 66: ...5G Administration Guide OL 8726 02 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Collect this information and see the instructions in Chapter 4 Configuring Settings on the Cisco Unified IP Video Phone ...

Page 67: ...IP Video Phone 7985G page 4 1 Overview of Options that are Configurable from a Phone page 4 5 Network Configuration Menu page 4 6 Device Configuration Menu page 4 12 Configuration Menus on the Cisco Unified IP Video Phone 7985G The Cisco Unified IP Phone 7985G includes the following configuration menus Network Configuration menu Provides options for viewing and making a variety of network settings...

Page 68: ...n Settings window See Cisco Unified CallManager Administration Guide for more information Related Topics Unlocking and Locking Options page 4 3 Editing Values page 4 4 Overview of Options that are Configurable from a Phone page 4 5 Network Configuration Menu page 4 6 Device Configuration Menu page 4 12 Displaying a Configuration Menu To display a configuration menu follow these steps Step 1 To acc...

Page 69: ...nt users from making changes that could affect the operation of a phone You must unlock these options before you can change them When options are inaccessible for modification a locked padlock icon displays on the configuration menus When options are unlocked and accessible for modification an unlocked padlock icon as shown displays on these menus To unlock or lock options press This action either...

Page 70: ...advances to allow you to enter the next letter To enter a period for example in an IP address press the period softkey or press on the keypad Press the softkey if you make a mistake This softkey deletes the character to the left of the cursor Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made Note The Cisco Unified IP Phone provides several methods ...

Page 71: ...nified CallManager The Network Configuration Menu section on page 4 6 or the Device Configuration Menu section on page 4 12 describe the options Table 4 1 Configurable Network Configuration Menu Settings Category Description Network Configuration Menu Option DHCP settings Dynamic Host Configuration Protocol DHCP automatically assigns IP address to devices when you connect them to the network Cisco...

Page 72: ...etwork Configuration menu see the Displaying a Configuration Menu section on page 4 2 Before you can change an option on this menu you must unlock options as described in the Unlocking and Locking Options section on page 4 3 The Edit Yes or No softkeys for changing network configuration options display only if options are unlocked For information about the keys that you can use to edit options see...

Page 73: ...in which the phone resides 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the Domain Name option press Edit and then enter a new domain name 4 Press Validate and then Save IP Address Internet Protocol IP address of the phone If you assign an IP address with this option you must also assign a subnet mask and default router See the IP Subnet Mask and Default R...

Page 74: ...roll to the TFTP Server 1 option press Edit and then enter a new TFTP server IP address 3 Press Validate and then Save TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable 1 Unlock network configuration options 2 Enter an IP address for the TFTP Server 1 option 3 Scroll to the TFTP Server 2 option press Edit and then enter a new backup TFTP server...

Page 75: ...h in which the phone is a member If the phone has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this option remain blank The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to which the phone is attached To assign a VLAN ID manually use the Admin VLAN ID op...

Page 76: ... the Alternate TFTP option and press Yes if the phone should use an alternative TFTP server Otherwise press No 4 Press Save SW Port Configuration Speed and duplex of the network port labeled 10 100 SW The following valid values apply Auto Negotiate 10 Half 10 BaseT half duplex 10 Full 10 BaseT full duplex 100 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex If the phone is connected to a ...

Page 77: ... another host configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate 1 Unlock network configuration options 2 Scroll to the PC Port Configuration option and then press Edit 3 Scroll to the setting that you want and then press Select 4 Press Save SSH Server Enables or disables SSH Server 1 Unlock network configuration options 2 Scroll to the SSH S...

Page 78: ...onfiguration Menu page 4 13 For instructions about how to access the Device Configuration menu and its submenus see the Displaying a Configuration Menu section on page 4 2 CallManager Configuration Menu The CallManager Configuration menu contains the options CallManager 1 CallManager 2 CallManager 3 CallManager 4 and CallManager 5 These options show Cisco Unified CallManager servers that are avail...

Page 79: ...l of call processing if all other Cisco Unified CallManager servers become unreachable The SRST Cisco Unified CallManager always appears last in the list of servers even if it is active Note You configure an SRST router address in Cisco Unified CallManager Administration SRST Reference Configuration window choose System SRST You configure an SRST reference in the Device Pool Configuration window c...

Page 80: ...Cisco Unified IP Video Phone Device Configuration Menu Media Configuration Menu The Media Configuration menu displays whether the headset speakerphone and video capability are enabled on the phone Table 4 4 describes the options on this menu Table 4 4 Media Configuration Menu Options Option Description To Change Headset Enabled Indicates whether the Headset button is enabled on the phone Use Cisco...

Page 81: ...guration Menu Options Option Description To Change PC Port Disabled Indicates whether the access port on the phone is enabled No or disabled Yes Use Cisco Unified CallManager Administration to modify Voice VLAN Enabled Indicates whether the phone allows a device attached to the access port to access the Voice VLAN Setting this option to No disabled prevents the attached PC from sending and receivi...

Page 82: ...4 6 QoS Configuration Menu Options Option Description To Change DSCP For Services DSCP IP classification for phone based services Use Cisco Unified CallManager Administration to modify DSCP For Configuration DSCP IP classification for any phone configuration transfer Use Cisco Unified CallManager Administration to modify DSCP For Call Control DSCP IP classification for call control signaling Use C...

Page 83: ...pter provides an overview of these configuration and setup procedures Cisco Unified CallManager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website This chapter includes following topics Telephony Features that are Avai...

Page 84: ...t of these features on the phone refer to Cisco Unified IP Phone 7985G Guide Table 5 1 Telephony Features for the Cisco Unified IP Video Phone Feature Description Configuration Reference Abbreviated dialing Allows users to configure up to 99 speed dial entries Use speed dial entries that are not assigned to the speed dial buttons on the phone for abbreviated dialing When a user starts dialing digi...

Page 85: ...l park Places the call on hold so anyone that is connected to the Cisco Unified CallManager system can retrieve the call Refer to Cisco Unified CallManager Administration Guide Refer to Cisco Unified CallManager Features and Services Guide Call pickup Picks up incoming calls within a group Refer to Cisco Unified CallManager Administration Guide Refer to Cisco Unified CallManager System Guide Call ...

Page 86: ...or in connected state into one call and drops the feature initiator from the call Does not initiate a consultation call and does not put the active call on hold Refer to Cisco Unified CallManager System Guide Ring setting Identifies ring type that is used for a line when a phone has another active call Refer to Cisco Unified CallManager Administration Guide Users can adjust their ring settings fro...

Page 87: ...r to Refer to Cisco Unified CallManager Administration Guide Malicious caller identification MCID Allows you to report a call of a malicious nature by requesting that Cisco Unified CallManager identify and register the source of an incoming call in the network Refer to Cisco Unified CallManager Features and Services Guide Meet Me conference Enables other callers to join in a conference Refer to Ci...

Page 88: ... can view call status and can barge a call Refer to Cisco Unified CallManager Features and Services Guide for system requirements configuration instructions and use information Quality Reporting Tool Allows users to use the QRT softkey on a phone to submit information about problem phone calls Refer to Cisco Unified CallManager Administration Guide Redial Redials the last number that was dialed on...

Page 89: ...s way you can access customized phone button template options from Cisco Unified CallManager during registration To modify a phone button template choose Device Device Settings Phone Button Template from Cisco Unified CallManager Administration To assign a phone button template to a phone use the Phone Button Template field in the Cisco Unified CallManager Administration Phone Configuration page R...

Page 90: ...ne 7985G gives users access to Cisco Unified IP Phone Services You can also assign services to the programmable buttons on the phone refer to Cisco Unified IP Video Phone 7985G Phone Guide for more information These services comprise XML applications that enable the display of interactive content with text and graphics on the phone Examples of services include local movie times stock quotes and we...

Page 91: ...s you to display and maintain information about users and allows each user to perform the following actions Access the corporate directory and other customized directories from a Cisco Unified IP Phone Set up speed dial and call forwarding numbers You can add users to Cisco Unified CallManager using either of these methods To add users individually choose User Add a New User from Cisco Unified Cal...

Page 92: ... This chapter includes these topics Creating Custom Phone Rings page 6 1 Creating Custom Background Images page 6 4 Creating Custom Phone Rings The Cisco Unified IP Video Phone ships with six default ring types that are implemented in hardware DEFAULT Ring Ring Discrete Fantasy Space and Jazz Cisco Unified CallManager also provides a default set of additional phone ring sounds that are implemented...

Page 93: ...hat is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring The C Program Files Cisco TFTPPath directory of the Cisco TFTP server for each Cisco Unified CallManager contains this file The CiscoIPPhoneRingList XML object uses the following simple tag set to describe the information CiscoIPPhoneRingList Ring DisplayName FileName Ring C...

Page 94: ...me Analog2 raw FileName Ring CiscoIPPhoneRingList PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones Raw PCM no header 8000 samples per second 8 bits per sample uLaw compression Maximum ring size 16080 samples Minimum ring size 240 samples Number of samples in the ring is evenly divisible by 24...

Page 95: ... 4 Save your modifications and close the RingList xml file Step 5 To cache the new RingList xml file stop and start the TFTP service by using Cisco Unified CallManager Serviceability or disable and re enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter located in the Advanced Service Parameters Creating Custom Background Images You can provide users with a choice ...

Page 96: ...images The images are in the order that they appear in the Background Images menu on the phone For each image the List xml file contains one element type called ImageItem The ImageItem element includes these two attributes Image Uniform resource identifier URI that specifies where the phone obtains the thumbnail image that will appear on the Background Images menu on a Phone URL URI that specifies...

Page 97: ... to store it PNG File Requirements for Custom Background Images Each background image requires a full size PNG file The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Video Phone Full size image 800 pixels width X 600 pixels height Color palette Includes up to 16 bit color You can use more than 16 bit color but the phone will reduce ...

Page 98: ...lManager in the cluster C Program Files Cisco TFTPPath Desktops 320x212x12 Note Cisco recommends that you also store backup copies of custom image files in another location You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified CallManager Step 3 Use a text editor to edit the List xml file See the List xml File Format Requirements section on page 6 5...

Page 99: ...on call status current settings default settings and call statistics for the phone You can use the information on these windows to monitor the operation of a phone and to assist with troubleshooting For more information about troubleshooting the Cisco Unified IP Video Phone 7985G see Chapter 9 Troubleshooting and Maintenance This chapter includes these topics Model Information Screen page 7 2 Call...

Page 100: ...actory installed load that is running on the phone Serial Number Serial number of the phone To display the Model Information screen press Settings Model Information To exit the Model Information screen press Exit Call Status Screen You can access comprehensive information about the call through the Call Status menu The menu provides two columns one for transmitter and one for received audio and vi...

Page 101: ...ngs there To exit the View Settings screen press Exit Restore Default Settings The Restore Default Settings screen gives an overview that contains all the default settings on the phone Press the Down navigation button to scroll through the list If you want to restore these settings press Restore To exit the Restore Default Settings screen press Exit Call Statistics Screen Use the Call Statistics s...

Page 102: ...om the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Call Status Current Settings Default Settings and Call Statistics on the Cisco Unified IP Video Phone For more information about troublesho...

Page 103: ...d with Cisco Unified CallManager display the IP address at the top of the Phone Configuration web page On the phone press the Services button choose Network Configuration and then scroll to the IP Address option Step 2 Open a web browser and enter the following URL where IP_address is the IP address of the Cisco Unified IP Video Phone http IP_address The web page for a Cisco Unified IP Video Phone...

Page 104: ...ns For more information see the Device Logs section on page 8 11 Disabling Web Page Access For security purposes you may choose to prevent access to the web pages for a phone If you do so you will prevent access to the web pages that are described in this chapter and to the phone s User Options web pages To disable access to the web pages for a phone follow these steps from Cisco Unified CallManag...

Page 105: ...the Web Page for a Phone section on page 8 2 and then click the Device Information hyperlink Table 8 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Host name that the DHCP server assigned to the phone Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifi...

Page 106: ...n click the Network Configuration hyperlink Table 8 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address MAC Address Media Access Control MAC address of the phone Host Name Host name that the DHCP server assigned to the phone Domain Name Name of the Domain Name System DNS domain...

Page 107: ... An option may also include the Survivable Remote Site Telephony SRST designation which indicates an SRST router capable of providing Cisco Unified CallManager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable The SRST Cisco Unified CallManager always appears last in the list of servers even if ...

Page 108: ... to the phone HTTP client Authentication URL URL that the phone uses to validate requests made to the phone web server SW Port Configuration Speed and duplex of the switch port where A Auto Negotiate 10H 10 BaseT half duplex 10F 10 BaseT full duplex 100H 100 BaseT half duplex 100F 100 BaseT full duplex No Link No connection to the switch port PC Port Configuration Speed and duplex of the switch po...

Page 109: ... with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone Headset enabled I...

Page 110: ... by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no DMA...

Page 111: ...d packets that are between 65 and 127 bytes in size Rx size128to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size Rx size512to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx s...

Page 112: ... Messages or the Debug Display area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Status Messages or the Debug Display hyperlink Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmi...

Page 113: ...ld not unregister for some reason 17 Cisco Unified CallManager stopped responding to KeepAlive requests 18 Phone failed back to a higher priority Cisco Unified CallManager 20 User pressed on the phone 21 Phone obtained a new IP address 22 Cisco Unified CallManager sent a reset instruction to the phone 23 Cisco Unified CallManager sent a restart instruction to the phone 24 Cisco Unified CallManager...

Page 114: ...nformation refer to the Using the 79xx Status Information For Troubleshooting tech note You can find that document that is available to registered Cisco com users at this URL http www cisco com warp customer 788 AVVID telecaster_trouble html This chapter includes these topics Resolving Startup Problems page 9 2 General Troubleshooting Tips page 9 11 Resetting or Restoring the Cisco Unified IP Vide...

Page 115: ...ormal Startup Process When you connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process and the LCD screen should display information If the phone does not go through the startup process the cause may include faulty cables bad connections network outages lack of power and so on or the phone may not be functional To determine whether the phone is...

Page 116: ...g a Factory Reset section on page 9 14 If after you attempt these solutions the LCD screen on the Cisco Unified IP Video Phone does not display any characters after at least 5 minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Video Phone Does Not Register with Cisco Unified CallManager If the phone proceeds past the first stage of the s...

Page 117: ...oose Device Find from Cisco Unified CallManager Administration to search for the phone based on its MAC Address You can determine the MAC address for which to search by pressing Settings Network Configuration and scrolling to the MAC address option If the phone is already in the Cisco Unified CallManager database consider that its configuration file may be damaged See the Creating a New Configurat...

Page 118: ...g You should verify the IP addressing and routing settings on the phone If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually On the Cisco Unified IP Phone choose Settings Network Configuration and look at the following options DHCP Server If you have assigned a static IP address to the phone you...

Page 119: ...rward lookups Verifying Cisco Unified CallManager Settings On the Cisco Unified IP Video Phone choose Settings Network Configuration and look at the CallManager 1 5 options The Cisco Unified IP Video Phone attempts to open a TCP connection to all Cisco Unified CallManager servers that are part of the assigned Cisco Unified CallManager group If none of these options contain IP addresses or show Act...

Page 120: ...ice Step 4 If a service has stopped click the Start button The Service Status symbol changes from a square to an arrow Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Procedure Step 1 From Cisco Unified CallMa...

Page 121: ... no longer accessible from the phone The directory numbers remain assigned to the phone in the Cisco Unified CallManager database but no button exists on the phone with which calls can be answered Remove these directory numbers from the phone and delete them if necessary Symptom Cisco Unified IP Video Phone Resets Unexpectedly If users report that their phones are resetting during calls or while i...

Page 122: ...onnection If you are experiencing problems with the voice network you should investigate whether an existing problem is simply being exposed Verifying DHCP Settings The following suggestions can help you determine whether the phone has been properly configured to use DHCP Verify that you have properly configured the phone to use DHCP See the Network Configuration Menu section on page 4 6 for more ...

Page 123: ...Resetting or Restoring the Cisco Unified IP Video Phone section on page 9 13 for details Step 2 Modify DHCP and IP settings a Disable DHCP See the Network Configuration Menu section on page 4 6 for instructions b Assign static IP values to the phone See the Network Configuration Menu section on page 4 6 for instructions Use the same default router setting that is used for other functioning Cisco U...

Page 124: ...ect a Cisco Unified IP Video Phone to another Cisco Unified IP Video Phone through the access port Each Cisco Unified IP Video Phone should directly connect to a switch port If you connect IP phones together in a line daisy chaining a problem with one phone can affect all subsequent phones in the line Also all phones on the line share bandwidth Poor quality when digital cell phones are called by u...

Page 125: ...ration By default the system locks the network configuration options to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Unlocking and Locking Options section on page 4 3 for details Phone resetting The phone resets when it loses contact with the Cisco Unified CallManager software ...

Page 126: ...ion and security settings Table 9 2 describes the ways to perform a basic reset You can reset a phone with any of these operations any time after the phone starts up Choose the operation that is appropriate for your situation Codec mismatch between the phone and another device The Audio protocol statistics show the codec that is being used for a conversation between this Cisco Unified IP Phone and...

Page 127: ...ngs to their default values and resets the phone This method causes DHCP to reconfigure the IP address of the phone 9 14 Cisco Unified IP Video Phone 7985G Administration Guide OL 8726 02 Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Video Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Video Phone the reset erases o...

Page 128: ... The Quality Report Tool QRT acts as a voice quality and general problem reporting tool for the Cisco Unified IP Video Phone 7985G The QRT feature gets installed as part of the Cisco Unified CallManager installation You can configure user Cisco Unified IP Phones with QRT When you do so users can report problems with phone calls by pressing the QRT softkey You can use this softkey only when the Cis...

Page 129: ...SP psp_view pl p Hardware IP_P hones s Troubleshooting Cisco Products and Technologies Cisco Voice Applications including Cisco Unified CallManager http www cisco com warp public 44 jump voice_applications shtml Cisco Products and Technologies telephony including Cisco Unified IP Phones http www cisco com warp public 44 jump telephony shtml Cleaning the Cisco Unified IP Video Phone To clean your C...

Page 130: ... users Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones Consider including the following types of information on this site How Users Obtain Support for the Cisco Unified IP Video Phone page A 2 How Users Access the Online Help System on the Phone page A 2 How Users Get Copies of Cisco Un...

Page 131: ... those people How Users Access the Online Help System on the Phone This Cisco Unified IP Video Phone 7985G provides access to a comprehensive online help system To view the main help menu on a phone press the button on your phone and wait for several seconds for the menu to appear If you are already in Help press Main Main menu topics include About Your Cisco Unified IP Phone Descriptive informati...

Page 132: ...ist of available documentation go to the Cisco Unified IP Phone website at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm For more information about viewing or ordering documentation see the Obtaining Documentation section on page xiv How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unifie...

Page 133: ...n find at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm How Users Access a Voice Messaging System Cisco Unified CallManager lets you integrate with many different voice messaging systems including the Cisco Unity voice messaging system Because you can integrate with a variety of systems you must provide users with information about how to use your specific system ...

Page 134: ...stics Screen section on page 7 3 To update firmware perform the following steps Note Read the Read Me files that are included with Cisco software updates These files provide important updated information about installing and configuring the new software Procedure Step 1 Obtain an updated phone load You can download the latest available software from the Cisco Service Support Software Center http w...

Page 135: ... typically locate this information in the Read Me file that is distributed with the software update The Read Me file for the Cisco Unified IP Video Phone 7985G begins with cmterm 7985G sccp Step 5 Click Update Step 6 From Cisco Unified CallManager Administration choose System CallManager Group Step 7 From the Cisco Unified CallManager Group list choose the group that you want to update Step 8 Clic...

Page 136: ...k and Access Port Pinouts page C 2 Physical and Operating Environment Specifications Table C 1 provides the physical and operating environment specifications for the Cisco Unified IP Video Phone model 7985G Table C 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 95 F 0 to 35 C Operating relative humidity 10 to 95 non condensing Storage temperature 1...

Page 137: ...inouts Although both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts Network Port Connector Table C 2 describes the network port connector pinouts Weight 3 42 lb 1 55 kg without handset 3 75 lb 1 70 kg with handset Power 100 240 VAC 50 60 Hz 0 5 A When using the AC adapter 48 VDC 0 38 A When using the inline power over th...

Page 138: ...ative power C 3 Cisco Unified IP Video Phone 7985G Administration Guide OL 8726 02 Appendix C Technical Specifications Network and Access Port Pinouts Access Port Connector Table C 3 describes the access port connector pinouts Table C 3 Access Port Connector Pinouts Pin Number Function 1 TD 2 TD 3 RD 4 Not Used 5 Not Used 6 RD 7 Not Used 8 Not Used ...

Page 139: ...b page 3 8 adding Cisco Unified IP Phones manually 12 Cisco Unified IP Phones using auto registration 11 Cisco Unified IP Phones using auto registration with TAPS 11 Cisco Unified IP Phones using BAT 13 users to Cisco Unified CallManager 9 Admin VLAN ID 9 Alternate TFTP 10 audience for this document xi auto answer 2 auto registration using 11 using with TAPS 11 auxiliary VLAN 3 B background image ...

Page 140: ...co Unified IP Phone adding manually to Cisco Unified CallManager 12 adding to Cisco Unified CallManager 10 cleaning 16 configuration requirements 12 configuring user services 8 features 2 figure 2 installation overview 12 installation procedure 7 installation requirements 12 modifying phone button templates 7 power sources 4 registering 10 registering with Cisco Unified CallManager 11 13 resetting...

Page 141: ...ing 10 verifying settings 6 DNS Server 1 5 9 documentation additional xiii for users 3 Domain Name 7 Domain Name System DNS 7 Domain Name System DNS server 9 DSCP For Call Control 16 DSCP For Configuration 16 DSCP For Services 16 Dynamic Host Configuration Protocol See DHCP E editing configuration values 4 Erase softkey 14 Ethernet Information web page 2 8 F features configuring on phone overview ...

Page 142: ...talling Cisco Unified CallManager configuration 2 network requirements 2 preparing 10 procedure 7 requirements overview 12 interference cell phone 2 Internet Protocol IP 8 IP Address 7 IP address troubleshooting 5 J join 5 L List xml file 4 5 M MAC address 14 7 malicious caller identification MCID 5 Media Configuration menu about 14 options Headset Enabled 14 Speaker Enabled 14 meet me conference ...

Page 143: ...P Server 1 8 TFTP Server 2 8 overview 1 Network Configuration web page 2 5 network connectivity verifying 4 networking protocol CDP 8 DHCP 8 IP 8 RTP 8 TCP 9 TFTP 9 UDP 9 networking protocols supported 7 network outages identifying 9 network port 10 100 SW 5 configuring 10 network requirements for installing 2 network settings startup configuration 10 network statistics 8 Network web page 3 8 O Op...

Page 144: ...Configuration 16 DSCP For Services 16 QRT softkey 6 15 Quality Reporting Tool QRT 6 15 R Real Time Transport Protocol See RTP redial 6 reset factory 14 resetting basic 13 Cisco Unified IP phone 13 continuously 8 methods 13 ring activity 4 RingList xml file format 2 S Security Configuration menu about 15 options PC Port Disabled 15 Voice VLAN Enabled 15 Web Access Enabled 15 services button identif...

Page 145: ...0 T TAPS Tool for Auto Registered Phones Support 11 TCP 9 technical specifications for Cisco Unified IP Phone 1 telephony features abbreviated dialing 2 auto answer 2 barge 3 caller ID 3 call park 3 call pickup 3 call waiting 3 conference 4 configurable call forward display 4 direct transfer 4 forward 4 group call pickup 4 hold 5 immediate divert 5 join 5 malicious caller identification MCID 5 mee...

Page 146: ...co Unified CallManager 6 TFTP settings 4 VLAN configuration 10 U User Datagram Protocol See UDP users adding to Cisco Unified CallManager 9 documentation for 3 providing required information to 1 providing support to 2 subscribing to services 3 V verifying startup process 10 VLAN auxiliary for voice traffic 3 configuring 9 native for data traffic 3 verifying 10 voice messaging system 6 voice messa...

Page 147: ...nified IP Video Phone 7985G Administration Guide OL 8726 02 Ethernet Information 2 8 Network 3 8 Network Configuration 5 Network Configuration web page 2 preventing access to 3 Status Messages 3 11 X XmlDefault cnf xml 7 ...

Page 148: ...IN 10 Cisco Unified IP Video Phone 7985G Administration Guide OL 8726 02 Index ...

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