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Cisco Unified IP Video Phone 7985G Administration Guide
OL-8726-02
Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager Administration, choose
Application >
Cisco CallManager Serviceability
.
Step 2
Choose
Tools > Control Center
.
Step 3
From the Servers column, choose the primary Cisco Unified CallManager server.
The window displays the service names for the server that you chose, the status
of the services, and a service control panel to stop or start a service.
Step 4
If a service has stopped, click the
Start
button.
The Service Status symbol changes from a square to an arrow.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted. To create a
new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager, choose
Device > Phone > Find
to locate the
phone that is experiencing problems.
Step 2
To remove the phone from the Cisco Unified CallManager database, choose
Delete
.
Step 3
Add the phone back to the Cisco Unified CallManager database. See the
“Adding
Phones to the Cisco Unified CallManager Database” section on page 2-10
for
details.
Step 4
Power cycle the phone.
