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Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0

OL-11560-01 Rev. B0

Chapter 9 Troubleshooting and Maintenance

Where to Go for More Troubleshooting Information

Where to Go for More Troubleshooting Information

If you have additional questions about troubleshooting the conference station, several Cisco.com web
sites can provide you with more tips. Choose from the sites available for your access level.

•

Conference Station Troubleshooting Resources:

http://www.cisco.com/en/US/products/hw/conference
stations/ps379/tsd_products_support_series_home.html

•

Cisco Products and Services (Technical Support and Documentation):

http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_

category_home.html

Cleaning the Conference Station

To clean your conference station, use a soft, dry cloth to wipe the conference station and the LCD screen.
Do not apply liquids or powders directly on the conference station. As with all non-weather-proof
electronics, liquids and powders can damage the components and cause failures.

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Summary of Contents for 7937G - Unified IP Conference Station VoIP Phone

Page 1: ...San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6 0 Text Part Number OL 11560 01 Rev B0 1725 40072 001 Rev A1 ...

Page 2: ...e equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to ...

Page 3: ...etwork Parameters Using the Conference Station 1 6 Providing Users with Feature Information 1 7 Understanding Security Features for Conference Stations 1 7 Overview of Supported Security Features 1 8 Understanding Security Profiles 1 9 Overview of Configuring and Installing Conference Stations 1 9 Configuring Conference Stations in Cisco Unified Communications Manager 1 9 Checklist for Configuring...

Page 4: ...stration 2 9 Adding Conference Stations with BAT 2 9 Determining the MAC Address of a Conference Station 2 9 C H A P T E R 3 Setting Up the Conference Station 3 1 Before You Begin 3 1 Network Requirements 3 1 Cisco Unified Communications Manager Configuration 3 2 Safety 3 2 Understanding the Conference Station Components 3 3 Network Ports 3 3 Audio Auxiliary Port 3 4 Installing the Conference Stat...

Page 5: ...odifying Button Templates 5 7 Configuring Softkey Templates 5 8 Setting Up Services 5 8 Adding Users to Cisco Unified Communications Manager 5 9 Managing the User Options Web Pages 5 9 Giving Users Access to the User Options Web Pages 5 9 Specifying Options that Appear on the User Options Web Pages 5 9 C H A P T E R 6 Customizing the Conference Station 6 1 Customizing and Modifying Configuration F...

Page 6: ... Checking Network Connectivity 9 4 Verifying TFTP Server Settings 9 4 Verifying IP Addressing and Routing 9 4 Verifying DNS Settings 9 4 Verifying Cisco Unified Communications Manager Settings 9 5 Cisco Unified Communications Manager and TFTP Services Are Not Running 9 5 Creating a New Configuration File 9 5 Registering the Conference Station with Cisco Unified Communications Manager 9 6 Symptom C...

Page 7: ...A 1 How Users Get Copies of Conference Station Manuals A 1 How Users Subscribe to Services and Configure Conference Station Features A 2 How Users Access a Voice Messaging System A 2 How Users Configure Personal Directory Entries A 3 Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer A 3 A P P E N D I X B Supporting International Users B 1 Adding Language...

Page 8: ...Contents viii Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6 0 OL 11560 01 Rev B0 ...

Page 9: ...s system administrators or telecom engineers should review this guide to learn the steps required to properly set up the conference station on the network The tasks described are administration level tasks and are not intended for end users of the conference stations Many of the tasks involve configuring network settings and affect the conference station s ability to function in the network Becaus...

Page 10: ...es how to properly and safely install and configure the conference station on your network Chapter 4 Configuring Settings on the Conference Station Describes how to configure network device and security settings on the conference station Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configur...

Page 11: ...you are unable to comply with U S and local laws return this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stqrg html If you require further assistance please contact us by sending E mail to export cisco com Document Conventions This document uses the following conventions Convention Description boldface f...

Page 12: ...erences to material not covered in the publication Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Warning This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard pract...

Page 13: ...curity features The conference station provides a backlit LCD screen support for up to ten speed dial numbers and a variety of other sophisticated functions The conference station like other network devices must be configured and managed The conference stations encode G 711a G 711u G 729a G 729ab and decode all variants of G 711 and G 729 The conference stations also support 16 bit 16 kHz wideband...

Page 14: ...ed IP Conference Station 7937G 1 LED indicators Three multi color LED indicators provide call status information Off Ready Call State Off Solid amber Powering On Solid red Powering On Mute or Voice Message Flashing red Hold Solid green Dial Tone Dialing or Connected Flashing green Incoming Call Ringing Connecting or Receiving 2 Microphones Three internal unidirectional microphones 3 Speaker Intern...

Page 15: ...me of the ringer on hook 9 Mute button Toggles the Mute feature 10 Keypad Allows you to dial conference station conference station numbers enter letters and choose menu items 11 Redial button Dials the most recent number you called 12 Directories button Toggles the Directories menu Allows you to access call logs speed dials and directories 13 Applications button Toggles the Applications menu Allow...

Page 16: ...abled you must manually configure the IP address subnet mask gateway and a TFTP server on each conference station locally Cisco recommends that you use DHCP custom option 150 With this method you configure the TFTP server IP address as the option value For additional information about DCHP configurations refer to the Cisco TFTP chapter in Cisco Unified Communications Manager System Guide Hypertext...

Page 17: ... supports see the Telephony Features Available for the Conference Station section on page 5 1 As with other network devices you must configure conference stations to prepare them to access Cisco Unified Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a conference station but if your network requires it you can manually configure an IP add...

Page 18: ...n Use this web based application to set up conference station registration criteria and calling search spaces to configure corporate directories and services and to modify conference station button templates among other tasks See the Telephony Features Available for the Conference Station section on page 5 1 and Cisco Unified Communications Manager Administration Guide for additional information F...

Page 19: ...tity theft of the conference station and Cisco Unified Communications Manager server and prevents data tampering Table 1 2 shows where you can find additional information about security in this and other documents Table 1 2 Conference Station and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security including set up configuration and troubleshooting ...

Page 20: ... page 8 2 Troubleshooting Refer to Cisco Unified Communications Manager Security Guide Troubleshooting chapter Resetting or restoring the conference station See the Resetting or Restoring the Conference Station section on page 9 11 Table 1 2 Conference Station and Cisco Unified Communications Manager Security Topics continued Topic Reference Table 1 3 Overview of Security Features Feature Descript...

Page 21: ...w chapter in Cisco Unified Communications Manager System Guide After you have set up the IP telephony system and configured system wide features in Cisco Unified Communications Manager you can add conference stations to the system The following topics provide an overview of procedures for adding conference stations to your network Configuring Conference Stations in Cisco Unified Communications Man...

Page 22: ...Manager user to associate with conference station Conference station usage information that affects conference station templates button and softkey features services or conference station applications Provides a list of configuration requirements for setting up conference stations Identifies preliminary configuration that you need to perform before configuring individual conference stations such a...

Page 23: ...ied Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter 7 Configure conference station services and assign services optional Provides conference station services Note Users can add or change services on their conference stations by using the User Options web pages Refer to Cisco U...

Page 24: ...pending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration information for the conference station such as associating the conference station with a user changing the button table or directory number Checklist for Installing the Conference Station Table 1 5 provides an overview and checklist of installation tasks for the confere...

Page 25: ...server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address TFTP server subnet mask domain name and default router locally on the conference station See the Configuring Startup Network Settings section on page 3 9 See the Network Configuration Menu section on page 4 5 5 Set up security on the conference station Provides protection against data tampering ...

Page 26: ... IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6 0 OL 11560 01 Rev B0 Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations ...

Page 27: ...fer to this URL http www cisco com en US partner products sw voicesw index html This chapter provides an overview of the interaction between the conference station and other key components of a Voice over IP VoIP network It covers these topics Understanding Interactions with Other Cisco Unified IP Communications Products page 2 1 Providing Power to the Conference Station page 2 2 Understanding Con...

Page 28: ...tion Guide Cisco Unified Communications Manager System Guide and to Cisco Unified Communications Manager Security Guide For an overview of security functionality for the conference station see the Understanding Security Features for Conference Stations section on page 1 7 Note If the conference station model that you want to configure does not appear in the Phone Type drop down list in Cisco Unifi...

Page 29: ... Guidelines for Powering the Conference Station Power Type Guidelines External power Provided by an external power supply The conference station is rated 48 V DC 0 375 A When you use the conference station with an optional external power supply the power supply must be a listed power supply with a Limited Power Source LPS output that is rated 48 V min 0 375 A PoE power Provided by a switch through...

Page 30: ...mmunications Manager In general any time you make a change in Cisco Unified Communications Manager that requires the conference station to be reset a change is made to the conference station s configuration file automatically Configuration files also contain information about which image load the conference station should be running If this image load differs from the one currently loaded on a con...

Page 31: ...erence station Table 2 4 Conference Station Startup Process Process Step Description Related Topics 1 Obtaining power from the switch If a conference station is not using external power the switch provides in line power through the Ethernet cable attached to the conference station See the Providing Power to the Conference Station section on page 2 2 See the Resolving Startup Problems section on pa...

Page 32: ...iles section on page 2 4 See the Resolving Startup Problems section on page 9 2 7 Contacting Cisco Unified Communications Manager The configuration file defines how the conference station communicates with Cisco Unified Communications Manager and provides a conference station with its load ID After obtaining the file from the TFTP server the conference station attempts to make a connection to the ...

Page 33: ...rence station to your IP telephony network During auto registration Cisco Unified Communications Manager assigns the next available sequential directory number to the conference station Add conference stations without first gathering MAC addresses from the conference stations Quickly enter conference stations into the Cisco Unified Communications Manager database and modify any settings such as th...

Page 34: ...onference stations with auto registration and TAPS without first gathering MAC addresses from conference stations TAPS works with BAT to update a batch of conference stations that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses You use TAPS to update MAC addresses and download pre defined configurations for conference stations Note Cisco recommends ...

Page 35: ... Adding Conference Stations with BAT page 2 9 Adding Conference Stations with BAT The Cisco BAT enables you to perform batch operations including registration on multiple conference stations Before you can add conference stations using BAT only not in conjunction with TAPS you must obtain the MAC address for each conference station For information about determining a MAC address see the Determinin...

Page 36: ...ference Station 7937 Administration Guide for Cisco Unified Communications Manager 6 0 OL 11560 01 Rev B0 Chapter 2 Preparing to Install the Conference Station on Your Network Determining the MAC Address of a Conference Station ...

Page 37: ...etwork Then you can install the conference station and verify its functionality For more information see Chapter 2 Preparing to Install the Conference Station on Your Network Before You Begin Before you install the conference station review the requirements in these sections Network Requirements page 3 1 Cisco Unified Communications Manager Configuration page 3 2 Safety page 3 2 Network Requiremen...

Page 38: ... details In Cisco Unified Communications Manager you can add users to the database and associate them with specific conference stations In this way users gain access to web pages that allow them to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified Communications Manager section on page 5 9 for details Safety Review the fo...

Page 39: ...cludes these connector ports Ethernet network port RJ 45 Labeled LAN Two external microphone ports mini VGA Labeled with stenciled microphone icons Each type of port supports 10 100 Mbps half or full duplex connections to external devices You can use either Category 3 or 5 cabling for 10 Mbps connections but you must use Category 5 for 100 Mbps connections Use the Ethernet network port to connect ...

Page 40: ...erence Station You must connect the conference station to the network and a power source before using it If you choose you can connect external microphones and a mobile conference station device to the conference station For a graphical representation of the connections see the following figures Figure 3 1 Shows the connections using Power over Ethernet PoE power Figure 3 2 Shows the connections u...

Page 41: ...t through Ethernet network cable to the LAN port on the underside of a conference station Each conference station ships with one Ethernet cable in the box See the Network Ports section on page 3 3 for guidelines 2 Connect the other end with a ferrite bead of a Category 5 straight through Ethernet network cable to a LAN port See the Network Ports section on page 3 3 for guidelines 1 Connection of n...

Page 42: ...ply is an optional item It is not included with the conference station See the Power Guidelines section on page 2 3 2 Connect the other end of the external power supply to the receptacle on the power interface cable The power interface cable is an optional item It is not included with the conference station 3 Connect the power interface cable to a network port See the Network Ports section on page...

Page 43: ...tion Related Topics Before You Begin page 3 1 Securing the Conference Station with a Cable Lock page 3 7 Configuring Startup Network Settings page 3 9 Securing the Conference Station with a Cable Lock You can secure the conference station to a desktop using a laptop cable lock The lock connects to the security slot on the side of the conference station and the cable can be secured to a desktop The...

Page 44: ...tation Figure 3 5 Connecting a Cable Lock to the Conference Station Verifying the Conference Station Startup Process After the conference station has power connected to it the conference station begins its startup process by cycling through these steps 1 Ready Call State Off The LCD screen lights up and LED indicators on top of the console glow a solid amber for 20 seconds 2 Powering On The LCD sc...

Page 45: ...se guidelines to ensure optimum performance with the conference station and the external microphones Note See the Conference Room Setup Examples section on page 3 10 for an illustration of proper equipment placement for different conference room configurations Use the conference station in closed offices and conference rooms up to 20 feet by 20 feet without external microphones and 20 feet by 30 f...

Page 46: ...Setting Up the Conference Station Configuring Startup Network Settings Conference Room Setup Examples See Figure 3 6 for examples of proper placement of the conference station console and external microphones in different conference room configurations Figure 3 6 Cisco Unified IP Conference Station 7937G Base and External Microphone Placement ...

Page 47: ...ettings For more information see the Network Configuration Menu section on page 4 5 Device Configuration menu Provides access to sub menus from which you can view a variety of non network related settings For more information see the Device Configuration Menu section on page 4 8 Security Configuration menu Displays information about the current authentication security status of the conference stat...

Page 48: ... The Settings Access field accepts these values Enabled Allows access to the Settings menu Disabled Prevents access to the Settings menu Restricted Allows access to the User Preferences menu but prevents access to other options on the Settings menu If you cannot access an option on the Settings menu check the Settings Access field For more information refer to the Cisco Unified Communications Mana...

Page 49: ...erence station To lock options after unlocking them wait at least 10 seconds before you press again Related Topics Displaying a Configuration Menu page 4 2 Editing Values page 4 3 Overview of Options Configurable from a Conference Station page 4 4 Network Configuration Menu page 4 5 Device Configuration Menu page 4 8 Security Configuration Menu page 4 12 Editing Values When you edit the value of a...

Page 50: ...om Cisco Unified Communications Manager These options are also described in the Network Configuration Menu section on page 4 5 the Device Configuration Menu section on page 4 8 and the Security Configuration Menu section on page 4 12 Table 4 1 Network Settings Configurable from the Conference Station Category Description Network Configuration Menu Option DHCP settings Dynamic Host Configuration Pr...

Page 51: ...tion on page 4 3 Table 4 2 Security Settings Configurable from the Conference Station Category Description Security Configuration Menu Option Security settings Allow you to enable 802 1X authentication 802 1X Authentication Table 4 3 Network Configuration Menu Options Option Description To Change DHCP Enabled Indicates whether DHCP is being used by the conference station 1 Unlock network configura...

Page 52: ... new router IP address 5 Press Validate and then press Save Domain Name Name of the Domain Name System DNS domain in which the conference station resides 1 Unlock network configuration options For more information see the Unlocking and Locking Options section on page 4 3 2 Set the DHCP Enabled option to No For more information see the DHCP Enabled option in this table 3 Choose Applications Setting...

Page 53: ...ion Admin VLAN ID 3 Enter a new Admin VLAN ID 4 Press Validate and then press Save TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the conference station If you are not using DHCP in your network and you want to change this server you must use the TFTP Server 1 option If you set the Alternate TFTP option to yes you must enter a non zero value for the TFTP Server 1 option 1...

Page 54: ...r the conference station is using an alternative TFTP server 1 Unlock network configuration options For more information see the Unlocking and Locking Options section on page 4 3 2 Choose Applications Settings Network Configuration Alternate TFTP 3 Choose Enabled if the conference station should use an alternate TFTP server or Disabled if the conference station should not use an alternate TFTP ser...

Page 55: ...nications Manager Server States State Description Active Cisco Unified Communications Manager server from which the conference station is currently receiving call processing services Standby Cisco Unified Communications Manager server to which the conference station switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager server Ta...

Page 56: ...erver from which the conference station obtains message services Use Cisco Unified Communications Manager Administration to modify Authentication URL URL that the conference station uses to validate requests made to the conference station web server Use Cisco Unified Communications Manager Administration to modify Proxy Server URL URL of proxy server which makes HTTP requests to non local host add...

Page 57: ...ort users including language font date and time formatting and alphanumeric keyboard text information Use Cisco Unified Communications Manager Administration to modify User Locale Version Version of the user locale loaded on the conference station Display only Cannot configure User Locale Char Set Character set that the conference station uses for the user locale Display only Cannot configure Netw...

Page 58: ...S Configuration Menu Options Option Description To Change Layer 2 Priority SCCP Layer 2 priority value for conference station based services Use Cisco Unified Communications Manager Administration to modify Layer 2 Priority RTP Layer 2 priority value for the RTP of a conference station Use Cisco Unified Communications Manager Administration to modify Layer 2 Priority TFTP Layer 2 priority value fo...

Page 59: ...n window to modify 802 1X Authentication Allows you to enable 802 1X authentication for this conference station See the 802 1X Authentication and Status section on page 4 13 802 1X Authentication Status Displays real time status progress of the 802 1X authentication transaction Display only Cannot configure Table 4 11 802 1X Authentication Setting Option Description To Change 802 1X Authentication...

Page 60: ...the 802 1X authentication status displaying one of the following states Disabled 802 1X is disabled and the transaction was not attempted Disconnected Physical link is down or disconnected Connecting Trying to discover or acquire the authenticator Acquired Authenticator acquired awaiting authentication to begin Authenticating Authentication in progress Authenticated Authentication successful or im...

Page 61: ...e Appendix B Supporting International Users This chapter includes the following topics Telephony Features Available for the Conference Station page 5 1 Configuring Corporate and Personal Directories page 5 6 Modifying Button Templates page 5 7 Configuring Softkey Templates page 5 8 Setting Up Services page 5 8 Adding Users to Cisco Unified Communications Manager page 5 9 Managing the User Options ...

Page 62: ...nfiguration chapter Barge Allows a user to join a non private call on a shared conference station line Barge features include cBarge and Barge cBarge adds a user to a call and converts it into a conference allowing the user and other parties to access conference features Barge adds a user to a call but does not convert the call into a conference The conference stations support Barge in two confere...

Page 63: ...unications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Cisco Call Back chapter Conference Allows a user to talk simultaneously with multiple parties by calling each participant individually Conference features include Conference Join cBarge and Meet Me For more information refer to Cisco Unified Communications Manager System...

Page 64: ...iguring Softkey Templates section on page 5 8 Refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Malicious caller identification MCID Allows users to notify the system administrator about suspicious calls that are received For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communicati...

Page 65: ... page 5 7 Redial Allows users to call the most recently dialed conference station number by pressing a button Requires no configuration Ring setting Identifies the ring type used for a line when a conference station has another active call For more information refer to Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Cisco Unified Communications Mana...

Page 66: ...munications Manager Authentication establishes a user s right to access the system Authorization identifies the telephony resources that a user is permitted to use such as a specific teleconference station extension Speed dialing Dials a specified number that has been previously stored For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Co...

Page 67: ...TABSynch software to distribute to users log on to Cisco Unified Communications Manager Administration and choose Application Plugins Then locate and click Cisco IP Phone Address Book Synchronizer For detailed instructions on how to synchronize a PAB with Microsoft Outlook see the Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer section on page A 3 Modi...

Page 68: ...Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide Setting Up Services The Applications button on the conference station gives users access to conference station services These services comprise XML applications that enable the display of interactive content with text and graphics on the conference station Examples of services include local movie time...

Page 69: ...the Bulk Administration Tool This method also enables you to set an identical default password for all users For information about the Bulk Administration Tool refer to Cisco Unified Communications Manager Bulk Administration Guide Managing the User Options Web Pages From the User Options web page users can customize and control several conference station features and settings For detailed informa...

Page 70: ...he settings apply to all User Options web pages at your site To specify the options that appear on the User Options web pages follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose System Enterprise Parameters The Enterprise Parameters Configuration page appears Step 2 In the CCMUser Parameters area specify whether a parameter appears on the User Option...

Page 71: ... page 6 2 Configuring the Idle Display page 6 4 Customizing and Modifying Configuration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones and call back tones to the Trivial File Transfer Protocol TFTP directory You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration from th...

Page 72: ...ference Station Ring page 6 3 Ringlist xml File Format Requirements The Ringlist xml file defines an XML object that contains a list of conference station ring types This file can include up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a conference station for that ring The Cisco TFTP serve...

Page 73: ...se steps Procedure Step 1 Create a PCM file for each custom ring one ring per file Ensure the PCM files comply with the format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6 3 Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information refer to Cisco Uni...

Page 74: ...tration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the following information Specifying the URL of the idle display XML service For a single conference station Idle field on the Phone Template Configuration page in the Bulk Administration Tool BAT For multiple conference stations simultaneously URL Idle Time field on the Cisco Unified Communications Manager Ente...

Page 75: ...ation and obtain other related information remotely through the conference station s web page For more information see Chapter 8 Monitoring the Conference Station Remotely For more information about troubleshooting the conference station see Chapter 9 Troubleshooting and Maintenance Note There are certain options on the Network Configuration menu Device Configuration menu and Security Configuratio...

Page 76: ...mation Screen section on page 7 5 Note The Status menu also contains a Ping menu that allows you to test network connectivity to another conference station For more information see the Using Ping section on page 9 2 To display the Status menu choose Applications Settings Status To exit the Status menu press Exit Network Statistics Screen The Network Statistics screen displays information about the...

Page 77: ...t collisions occurred later than 512 bit times after the start of packet transmission Tx Excessive Collisions Total number of packets that could not be sent because of network congestion Tx excessDefer Total number of packets delayed from transmitting due to medium being busy Tx Deferred Abort Total number of transmit packets aborted Tx Collisions Total number of collisions that occurred while a p...

Page 78: ... Item Description Remote Address IP address and UDP port of the stream Local Address IP address and UDP port of the conference station Start Time Internal time stamp indicating when Cisco Unified Communications Manager 6 0 requested that the conference station start transmitting packets Codec Type Type of voice stream received or transmitted RTP streaming audio G 729 G 711 u law G 711 A law G 722 ...

Page 79: ...a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Phone DN Directory number assigned to the conference station MAC Address MAC address of the conference station IP Address Internet Protocol IP address of the conference station Subnet Mask IP address of the subnet mask used by the conference station Default Rou...

Page 80: ...rea Network VLAN configured on a Cisco catalyst switch in which the conference station is a member Admin VLAN ID Auxiliary VLAN in which the conference station is a member Time and Date Time and date obtained from the Date Time Group in Cisco Unified Communications Manager to which the conference station belongs Ethernet Configuration Speed and duplex of the Ethernet port labeled LAN on the confer...

Page 81: ...e station s web page You can use this information to remotely monitor the operation of a conference station and to assist with troubleshooting You can also obtain much of this information directly from a conference station For more information see Chapter 7 Viewing Model Information Status and Statistics on the Conference Station For more information about troubleshooting the conference station se...

Page 82: ... a web browser and enter the following URL where IP_address is the IP address of the conference station http IP_address The web page for a conference station includes these hyperlinks Device Information Displays device settings and related information for the conference station For more information see the Device Information section on page 8 3 Network Configuration Displays network configuration ...

Page 83: ...ation The Device Information area on a conference station s web page displays device settings and related information for the conference station Table 8 1 describes these items To display the Device Information area access the web page for the conference station as described in the Accessing the Web Page for a Conference Station section on page 8 2 and then click the Device Information hyperlink T...

Page 84: ...ation associated with the indicated model type Product Identifier Specifies the conference station model Serial Number Displays the conference station s unique serial number Time Time obtained from the Date Time Group in Cisco Unified Communications Manager to which the conference station belongs Time Zone Time zone obtained from the Date Time Group in Cisco Unified Communications Manager to which...

Page 85: ...tes Active Cisco Unified Communications Manager server from which the conference station is currently receiving call processing services Standby Cisco Unified Communications Manager server to which the conference station switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager An option may also include the SRST designation which i...

Page 86: ...fied by Idle URL Time and no menu is open Idle URL Time Number of seconds that the conference station has not been used and no menu is open before the XML service specified by Idle URL is activated User Locale User locale associated with the conference station user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard t...

Page 87: ...trol frames received Rx unicast Total number of unicast packets received by the conference station Tx error Total number of FCS error packets or Align error packets transmitted by the conference station Tx no descriptor Total number of transmit packets dropped because no descriptor was specified Tx fifoUnderrun Total number of transmit packets dropped because of fifo underrun Tx lateCollision Numb...

Page 88: ...1 and Stream 2 To display the Streaming Statistics area access the web page for the conference station as described in the Accessing the Web Page for a Conference Station section on page 8 2 and then click the Streaming Statistics hyperlink Table 8 4 describes the items in the Streaming Statistics areas Table 8 4 Streaming Statistics Area Items Item Description Remote Address IP address and UDP po...

Page 89: ...ed since the receiving voice stream was opened Max Jitter Maximum jitter observed since the receiving voice stream was opened Sender Packets Number of RTP voice packets transmitted since voice stream was opened Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold Sender Octets Number of byt...

Page 90: ...10 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6 0 OL 11560 01 Rev B0 Chapter 8 Monitoring the Conference Station Remotely Streaming Statistics ...

Page 91: ...9 Resetting or Restoring the Conference Station page 9 11 Using the Quality Report Tool page 9 13 Monitoring the Voice Quality of Calls page 9 13 Resolving Conference Call Reception Problems page 9 14 Where to Go for More Troubleshooting Information page 9 15 Cleaning the Conference Station page 9 15 Viewing Call Device and Network Information You can view call device and network information throu...

Page 92: ...o ping You can enter either an IP address or a Host name Step 3 Press the Select button to choose the desired Ping selection method Step 4 Enter the IP address or Host name of the conference station you want to ping Press the key on the pad to enter periods and press the softkey to correct mistakes Step 5 Press Submit A reply message displays on the screen Step 6 Press the Applications button to g...

Page 93: ...on the switch eliminating the patch panel connection in the office 2 Verify that the conference station is receiving power If you are using external power verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional 3 If the conference station still d...

Page 94: ...ngs on the conference station If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the conference station you must enter these values manually On the conference station choose Applications Settings Network Configuration and look at the following options DHCP Server If you have assigned a static IP address to the conference station you do not...

Page 95: ... up properly If the Cisco Unified Communications Manager service is not running all devices on the network that rely on it to make conference station calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To start a service follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Cisco Unified Serv...

Page 96: ...nified Communications Manager server only if the conference station has been added to the server or if auto registration is enabled Review the information and procedures in the Adding Conference Stations to the Cisco Unified Communications Manager Database section on page 2 7 to ensure that the conference station has been added to Cisco Unified Communications Manager To verify that the conference ...

Page 97: ...ch to which the conference station is connected is down and that the switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your network might have been experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets a...

Page 98: ...nference station settings to their default values See the Resetting or Restoring the Conference Station section on page 9 11 for details Step 2 Modify DHCP and IP settings a Disable DHCP b Assign static IP values to the conference station Use the same default router setting used for other functioning conference stations c Assign TFTP server Use the same TFTP server used for other functioning confe...

Page 99: ...odec mismatch between the conference station and another device The RxType and the TxType statistics show the codec that is being used for a conversation between this conference station and the other device The values of these statistics should match If they do not verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service See the Call Sta...

Page 100: ... network connection and plug the cable into a desktop computer Caution The computer s network card cannot receive power through the network connection if power comes through the connection the network card can be destroyed To protect a network card wait 10 seconds or longer after unplugging the cable from the conference station before plugging it into a computer This delay gives the switch enough ...

Page 101: ...ference For more information refer to the manufacturer s documentation of the interfering device In Cisco Unified Communications Manager you can configure the network to use the G 729 protocol the default is G 711 When using G 729 calls between a Cisco Unified IP Conference Station 7937G and a digital cellular conference station will have poor voice quality Use G 729 only when absolutely necessary...

Page 102: ...nce also works from any other screen that does not accept user input Table 9 2 Basic Reset Methods Operation Procedure Explanation Restart conference station Press the Applications button and then press Note This sequence also works from any other screen that does not accept user input Resets any user and network configuration changes that you have made but that the conference station has not writ...

Page 103: ...aled Second metrics Show the number of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames MOS LQK metrics Use a numeric score to estimate the relative voice listening quality The conference station calculates the mean opinion score MOS for listening quality LQK based audible c...

Page 104: ...ll Reception Problems To ensure optimum performance with the conference station and the external microphones see Guidelines for Best Performance section on page 3 9 and the Conference Room Setup Examples section on page 3 10 Table 9 3 Changes to Voice Quality Metrics Metric Change Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter Average MOS LQK dec...

Page 105: ...ailable for your access level Conference Station Troubleshooting Resources http www cisco com en US products hw conference stations ps379 tsd_products_support_series_home html Cisco Products and Services Technical Support and Documentation http www cisco com en US products sw voicesw tsd_products_support_ category_home html Cleaning the Conference Station To clean your conference station use a sof...

Page 106: ...16 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6 0 OL 11560 01 Rev B0 Chapter 9 Troubleshooting and Maintenance Cleaning the Conference Station ...

Page 107: ...ncluding speed dial services and voice messaging system options users must receive information from you or from your network team or be able to contact you for assistance Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people How Users Get Copies of Conference Station Manuals You should provide end users with access to us...

Page 108: ... when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 9 A brief description of what a web based graphical user interface application is and how to access it with a web browser An overview of the tasks that users can accomplish using the web page You can also refer users to Cisco Unified IP Conference Station ...

Page 109: ... and Configuring the Cisco Unified Communications Manager Address Book Synchronizer Use this tool to synchronize data stored in your Microsoft Windows Microsoft Outlook or Microsoft Outlook Express address book s with the Cisco Unified Communications Manager directory and Personal Address Book service To install the synchronizer follow these steps Procedure Step 1 Get the synchronizer installer fi...

Page 110: ...o not know your username or password contact your system administrator c Click OK The Cisco Unified Communications Manager Address Book Synchronizer window appears Step 5 To configure synchronization rules click Synchronization Rules The Synchronization Rules dialog box appears Step 6 Select the synchronization rule that you want to use and then click OK The Cisco Unified Communications Manager Ad...

Page 111: ...e http www overlaypro com cisco Note Phone overlays are available only for languages in which conference station software has been localized All languages may not be immediately available so continue to check the website for updates Installing the Cisco Unified Communications Locale Installer If you are using conference stations in a locale other than English United States you must install the loc...

Page 112: ...d IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6 0 OL 11560 01 Rev B0 Appendix B Supporting International Users Installing the Cisco Unified Communications Locale Installer ...

Page 113: ...condensing Storage Temperature 40 C to 85 C 40 F to 185 F Operating Altitude 500 to 6 500 ft de rate 1 C per 1000 ft Height 7 5 cm 3 in Width 38 cm 15 in Depth 38 cm 15 in Weight 1 1 kg 2 42 lb Power AC DC adapter 100 240 V 50 60 Hz 500 mA Power over Ethernet 48 V 380 mA Power interface cable Country Cord orderable Conference Room Coverage 20 ft by 100 ft with external microphones Audio Range 120H...

Page 114: ...echnical Specifications Cable Specifications Cable Specifications The conference station has the following cabling requirements RJ 45 plug for the 25 ft CAT 5 cable connection on the bottom of the conference station RJ 45 plug for the 25 ft CAT 5 cable connection on the power interface cable 6 ft 48 volt connector to the power interface cable ...

Page 115: ... TFTP 4 8 applications button 1 3 audio auxiliary port 3 4 3 5 authentication URL 4 10 auto answer 5 2 auto registration 2 7 2 8 B barge 5 2 BAT 1 9 2 9 best performance 3 9 Bulk Administration Tool See BAT button templates configuring 5 7 C cable lock connecting to conference station 3 7 cabling specifications C 2 caller ID 5 3 call forward 5 2 CallManager 1 5 4 9 CallManager Configuration menu 4...

Page 116: ...15 components 1 2 to 1 3 configuration checklist 1 10 configuration files 2 4 configuration requirements 1 9 configuring 1 9 to 1 11 configuring user services 5 8 connecting with cable lock 3 7 display screen 2 3 figure 1 2 installing checklist 1 12 to 1 13 installing overview 1 9 installing procedure 3 4 to 3 7 installing requirements 1 9 modifying button templates 5 7 options locking 4 3 pinging...

Page 117: ...m See DNS DSCP for call control 4 12 DSCP for configuration 4 12 DSCP for services 4 12 Dynamic Host Configuration Protocol See DHCP E editing configuration values 4 3 Erase softkey 9 12 Ethernet Configuration 4 8 Ethernet Information web page 8 2 8 6 ethernet network port 3 3 extension mobility service feature 5 3 external power supply using 2 2 2 3 3 5 to 3 6 F fast dial service feature 5 3 feat...

Page 118: ... 4 to 3 7 conference stations using external power 3 5 conference stations using PoE 3 5 how to prepare for 2 7 microphones 3 6 mobile conference station devices 3 7 network requirements for 3 1 requirements overview 1 9 interference cell phone 1 1 Internet Protocol 1 4 IP address 4 5 9 4 J join feature 5 4 K keypad 1 3 L layer 2 priority 4 12 LDAP directories using with conference station 5 6 LED...

Page 119: ...ss 4 5 MAC Address 4 8 operational VLAN ID 4 7 subnet mask 4 6 TFTP server 1 4 7 TFTP server 2 4 7 unlocking options 4 3 Network Configuration web page 8 2 8 4 networking protocols CDP 1 4 DHCP 1 4 HTTP 1 4 IP 1 4 RTP 1 4 SCCP 1 4 TCP 1 5 TFTP 1 5 UDP 1 5 network statistics screen 7 2 O off hook 1 3 5 5 on hook 1 3 5 5 operational VLAN ID 4 7 options locking and unlocking 4 3 P padlock icon 4 3 PC...

Page 120: ... menu about 4 11 4 12 options 802 1X authentication 4 13 802 1X authentication status 4 13 secure shell server 4 11 shell access control 4 13 web access enabled 4 11 security features overview 1 8 security profiles 1 8 1 9 select button 1 3 services configuring for users 5 8 description 5 5 subscribing to 5 8 services URL 4 10 Settings Access field configuring 4 2 Settings menu accessing 4 2 share...

Page 121: ...nsfer 5 3 extension mobility 5 3 fast dial service 5 3 group call pickup 5 4 hold 5 4 iDivert 5 4 immediate divert 5 4 join 5 4 MCID 5 4 meet me conference 5 4 music on hold 5 5 privacy 5 5 redial 5 5 ring setting 5 5 services 5 5 shared line 5 5 speed dialing 5 6 transfer 5 6 voice messaging system 5 6 templates configuring 5 7 5 8 TFTP 1 5 9 4 TFTP server 1 4 7 TFTP server 2 4 7 Tool for Auto Re...

Page 122: ... locale 4 11 user locale char set 4 11 user locale version 4 11 User Options web pages managing 5 9 to 5 10 users adding to Cisco Unified Communications Manager 5 9 V VLAN 4 7 9 8 voice messaging system A 2 voice messaging system feature 5 6 volume button 1 3 W web access enabled 4 11 web page about 8 1 disabling access to 8 2 preventing access to 8 2 X XmlDefault cnf xml 2 5 XML services feature ...

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