C H A P T E R
9-1
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
OL-11560-01 Rev. B0
9
Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems with your
Cisco Unified IP Conference Station 7937G or with your IP telephony network. It also explains how to
clean and maintain your conference station.
This chapter includes these topics:
•
Viewing Call, Device, and Network Information, page 9-1
•
Using Ping, page 9-2
•
Resolving Startup Problems, page 9-2
•
Conference Station Resets Unexpectedly, page 9-7
•
General Troubleshooting Tips, page 9-9
•
Resetting or Restoring the Conference Station, page 9-11
•
Using the Quality Report Tool, page 9-13
•
Monitoring the Voice Quality of Calls, page 9-13
•
Resolving Conference Call Reception Problems, page 9-14
•
Where to Go for More Troubleshooting Information, page 9-15
•
Cleaning the Conference Station, page 9-15
Viewing Call, Device, and Network Information
You can view call, device, and network information through the Applications menu, or remotely through
each conference station’s web page. You can use this information to monitor the operation of a
conference station to assist with troubleshooting.
To view call, device, and network information directly from the conference station, see
Chapter 7,
“Viewing Model Information, Status, and Statistics on the Conference Station.”
To view information remotely, see
Chapter 8, “Monitoring the Conference Station Remotely.”
