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Cisco 7920 - Unified Wireless IP Phone VoIP, Administration Manual

The Cisco 7920 - Unified Wireless IP Phone VoIP ensures seamless communication with its advanced features. Find the comprehensive User Manual for this device, available for free download at manualshive.com, allowing you to make the most of its capabilities and enhance your communication experience.

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Contents

12

Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1

OL-7104-01

Selecting the Transmit Power

   

26

Changing the Cisco Discovery Protocol Settings

   

27

Cisco 7920 Configuration Utility Troubleshooting Tips

   

28

Troubleshooting Information for Basic Problems

   

28

Windows User Interface Operation Errors

   

29

TCP Connection Errors

   

29

File Format or File Access Errors

   

30

TFTP or Network Errors

   

31

Security Errors

   

32

Where to Go for More Troubleshooting Information

   

32

A P P E N D I X

 

A

Providing Information to Users By Using a Website

   

1

How Wireless IP Phones Operate

   

1

How Users Get Copies of Cisco IP Phone Manuals

   

3

How Users Configure Phone Features and Services

   

3

How Users Access Voice Messages

   

4

A P P E N D I X

 

B

Supporting International Users

   

1

A P P E N D I X

 

C

Physical and Operating Environment Specifications

   

1

I

N D E X

Summary of Contents for 7920 - Unified Wireless IP Phone VoIP

Page 1: ...c 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 Text Part Number OL 7104 01 ...

Page 2: ...difying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment ...

Page 3: ...go Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networkers Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Q...

Page 4: ......

Page 5: ...back 17 Cisco Product Security Overview 18 Reporting Security Problems in Cisco Products 18 Obtaining Technical Assistance 19 Cisco Technical Support Website 19 Submitting a Service Request 20 Definitions of Service Request Severity 21 Obtaining Additional Publications and Information 21 Document Conventions 22 C H A P T E R 1 An Overview of the Cisco Wireless IP Phone 7920 1 Understanding the Cis...

Page 6: ...ng with the Cisco Aironet Access Point 8 Roaming in a Wireless Network 10 Voice Quality in a Wireless Network 12 Security Mechanisms in the Wireless Network 13 Encryption Methods 14 Choosing Authentication and Encryption Methods 15 Interacting with Cisco CallManager 17 Phone Configuration Files and Profile Files 17 Interacting with the DHCP Server 18 Wireless Network and Access Point Configuration...

Page 7: ... Removing the Phone Battery 17 Charging the Battery 19 Using the Desktop Charger 21 Powering On the Wireless IP Phone 7920 23 Active and Standby Phone Modes 24 Startup Settings for a Network Without DHCP 25 C H A P T E R 4 Using the Cisco 7920 Configuration Utility 1 How to Install the Cisco 7920 Configuration Utility 1 System Requirements 2 Installing the Cisco 7920 Configuration Utility 3 Uninst...

Page 8: ... Template 35 Log History Window 36 Troubleshooting the Network Connection for the Cisco 7920 Configuration Utility 37 C H A P T E R 5 Configuring Network Profiles on the Cisco Wireless IP Phone 7920 1 Accessing Network Profile Settings on the Phone 2 Displaying the Network Profile Menu 2 Configuring Network Profile Settings 3 Modifying DHCP Settings 4 Enabling or Disabling DHCP 5 Configuring Stati...

Page 9: ...isco Wireless IP Phone 1 Displaying the Network Configuration Menu 2 Verifying the Current Configuration Settings 3 Viewing the Current Configuration 5 Viewing the Media Access Control Address 5 Verifying Wireless Settings 6 Performing a Site Survey Verification 7 Site Survey Verification 8 Using the Cisco Wireless IP Phone 7920 Site Survey Utility 9 Requirements for an Optimal Wireless Voice Envi...

Page 10: ...ion 17 Viewing Network Statistics 18 Viewing Firmware Versions 19 Viewing the Hardware Information 20 C H A P T E R 9 Troubleshooting the Cisco Wireless IP Phone 7920 1 Resolving Startup and Connectivity Problems 2 Symptom The Cisco Wireless IP Phone Does Not Complete the Normal Start Up Process 2 Symptom The Cisco Wireless IP Phone Does Not Associate with a Cisco Aironet Access Point 3 Verifying ...

Page 11: ...blems 14 No Audio During a Connected Call 14 One Way Audio During a Connected Call 14 Symptom The Cisco Wireless IP Phone Does Not Roam Properly 15 Voice Quality Deteriorates While Roaming 16 Delays in Voice Conversation While Roaming 16 Phone Loses Connection with Cisco CallManager While Roaming 16 General Troubleshooting Information 17 Troubleshooting Tips for the Cisco Wireless IP Phone 7920 17...

Page 12: ...n Errors 29 TCP Connection Errors 29 File Format or File Access Errors 30 TFTP or Network Errors 31 Security Errors 32 Where to Go for More Troubleshooting Information 32 A P P E N D I X A Providing Information to Users By Using a Website 1 How Wireless IP Phones Operate 1 How Users Get Copies of Cisco IP Phone Manuals 3 How Users Configure Phone Features and Services 3 How Users Access Voice Mess...

Page 13: ... 3 3 or later Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Wireless IP Phone 7920 on the wireless network The tasks described are considered to be administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the ...

Page 14: ...f the Wireless Network Describes how the IP Phone interacts with other key IP telephony and wireless network components and provides an overview of the tasks required prior to installation Chapter 3 Setting Up Cisco Wireless IP Phones Describes how to properly and safely install and configure the Cisco Wireless IP Phone 7920 on your network Chapter 4 Using the Cisco 7920 Configuration Utility Desc...

Page 15: ...index htm Chapter 7 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features and adding users to Cisco CallManager Chapter 8 Viewing Status Statistics and Firmware Information on the Cisco Wireless IP Phone 7920 Explains how to view phone configuration status network statistics and firmware information from the Cisco Wireless IP Phone ...

Page 16: ...n Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems Cisco com You can access the most current Cisco documentation at this URL http www cisco com univercd home home htm You can access the Cisco website at this URL http www cisco com You can access international Cisco w...

Page 17: ... documentation in these ways Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Ordering tool http www cisco com en US partner ordering Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California USA at 408 526 7208 or elsewhere in North America by calling 1 800...

Page 18: ... com go psirt If you prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before ...

Page 19: ...provides 24 hour a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online support resources In addition Cisco Technical Assistance Center TAC engineers provide telephone support If you do not hold a valid Cisco service contract contact your reseller Cisco Technical Support Website The Cisco Technical Support Website provides online documen...

Page 20: ... Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your ...

Page 21: ...rces during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online an...

Page 22: ... Cisco You can view current offerings at this URL http www cisco com en US learning index html Document Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separ...

Page 23: ...to material not covered in the publication Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets Conventio...

Page 24: ...ekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bi...

Page 25: ...es Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen führen kann Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen die zusamm...

Page 26: ...ão que poderá ser causadora de lesões corporais Antes de iniciar a utilização de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize se com as práticas habituais de prevenção de acidentes Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispos...

Page 27: ...nalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPARA DESSA ANVISNINGAR ...

Page 28: ...Preface Document Conventions 28 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 ...

Page 29: ...Wireless IP Phone 7920 page 1 1 Features Supported on the Cisco Wireless IP Phone 7920 page 1 3 Understanding the Cisco Wireless IP Phone 7920 The Cisco Wireless IP Phone 7920 is an 802 11b wireless device that provides comprehensive voice communications in conjunction with Cisco CallManager and Cisco Aironet 802 11b Access Points APs in a private business communications network This phone model s...

Page 30: ... 0 and 4 1 OL 7104 01 Figure 1 1 Cisco IP Phone 7920 Keys 1 or Left or Right softkey Activates the item in the label above the softkey 2 Answer Send key Answers a call or dials a number 3 Number keys 0 9 Use these to enter numbers and characters Number keys 2 9 Use these to activate Speed Dial hot keys 74962 1 2 ABC 3 DEF 4 5 JKL 6 MNO GHI 7920 7 8 TUV 9 WXYZ PQRS 0 1 2 3 4 1 6 7 5 1 2 ABC ...

Page 31: ...nd transferring call pickup redialing speed dialing conference calling and voice messaging system access In addition the Cisco Wireless IP Phone 7920 provides the following features Wireless access to your corporate phone extension and phone services Multiline appearances Up to eight local speed dial hot keys Caller ID for incoming calls 4 Asterisk key Toggles between ring and vibrate mode When yo...

Page 32: ...mation about configuration options Because the Cisco IP Phone is a network device you can obtain detailed status information about it This information can assist you in troubleshooting problems that users might encounter when using their IP phones See Chapter 8 Viewing Status Statistics and Firmware Information on the Cisco Wireless IP Phone 7920 for tips on using this information Related Topics C...

Page 33: ...ge 3 7 Configuring Features Templates Services and Users page 7 1 Configuring Network Features for the Cisco Wireless IP Phone Like other network devices you must configure IP phones to access Cisco CallManager and the rest of the IP network There are two methods for configuring network features such as DHCP TFTP and IP settings and wireless settings for the phone Cisco 7920 Configuration Utility ...

Page 34: ...From this site you can view and order additional phone documentation For complete ordering information see the Obtaining Documentation section on page 16 In addition to providing documentation it is important to inform users about available Cisco IP Phone features including features specific to your company or network and about how to access and customize those features if appropriate For a summar...

Page 35: ...ew of the interaction between the Cisco Wireless IP Phone 7920 and other key components of the Voice over IP VoIP network in the WLAN environment Understanding the Wireless LAN page 2 1 Components of the VoIP Wireless Network page 2 5 Wireless Network and Access Point Configuration page 2 19 Understanding the Phone Startup Process page 2 21 Understanding the Wireless LAN This section includes the ...

Page 36: ...ches for and becomes associated with an access point As users move from one location to another within the corporate WLAN environment the wireless device roams out of range of one access point and into the range of another The access point uses the wired network to transmit data and voice packets to the switches and routers Voice packets are sent to the Cisco CallManager server for call processing...

Page 37: ...ach device has a special code that it uses to identify its data packets and to ignore all others The Cisco wireless products use DSSS technology to support multiple devices on the WLAN Connecting to the Wireless Network The critical components in the wireless network are the access points that provide the wireless links or hot spots to the network Cisco requires that the access points supporting v...

Page 38: ... the access point is configured with the same SSID as the access point For more information about configuring the access points refer to the Cisco Wireless IP Phone 7920 Design and Deployment Guide Securing Voice Communications Because all WLAN devices that are within range can receive all other wireless LAN traffic securing voice communications is critical To ensure that voice traffic is not mani...

Page 39: ...t Privacy WEP Wireless Protected Access WPA and Cisco Light Extensible Authentication Protocol LEAP Password protection for directories and databases that includes a Cisco Wireless IP Phone 7920 phone lock password Related Topics Networking Protocols Used with Cisco Wireless IP Phones page 2 6 Security Mechanisms in the Wireless Network page 2 13 Components of the VoIP Wireless Network The Cisco W...

Page 40: ... to other devices and receive information about other devices in the network The Cisco IP Phone uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Cisco Light Extensible Authentication Protocol LEAP Proprietary password based mutual authentication scheme between the clie...

Page 41: ... VoIP call signaling and enhanced features such as Message Waiting Indication MWI Temporal Key Integrity Protocol TKIP with message integrity check MIC Encryption and data integrity protocol that encrypts data sent over the wireless LAN Cisco Wireless IP Phone 7920 uses TKIP MIC algorithms to secure and preserve the integrity of voice communications Transmission Control Protocol TCP Connection ori...

Page 42: ...ndard that defines wireless methods of transmitting Ethernet traffic and is commonly called Wi Fi This standard defines radio frequencies RF and data speed for wireless LAN communications Cisco Wireless IP Phone 7920 uses the 802 11b standard with a range of 2 4 2 497 GHz RF and dynamic data rate scaling of 1 2 5 5 and 11 Mbps Wired Equivalent Privacy WEP Wireless security protocol for encrypting ...

Page 43: ...vels channel assignments and access point placement For more information about the site survey refer to the Cisco Wireless IP Phone 7920 Design and Deployment Guide After deploying and using wireless voice you should continue to perform post installation site surveys to verify that the locations of the access points and their configuration continues to meet the needs of your wireless voice users W...

Page 44: ... from one access point to another more frequently To understand some of the limitations of roaming with wireless IP phones the following examples provide information about roaming in the WLAN Pre call Roaming A Cisco Wireless IP Phone 7920 user powers on the phone in the office and the phone associates with the nearby access point The user leaves the building and moves to another building where he...

Page 45: ...g Cisco Centralized Key Management CCKM enables authenticated client devices to roam securely from one access point to another without any perceptible delay during reassociation With the support of CCKM protocol the Cisco Wireless IP Phone 7920 is able to negotiate the handoff from one access point to another more easily During the roaming process the phone must scan for the nearby access points d...

Page 46: ...to provide priority treatment for voice packets when traveling across the network You need the following VLANs on the network switches and the access points that support voice connections on the WLAN Voice VLAN Voice traffic to and from the wireless IP phone Native VLAN Data traffic to and from the wireless PC native VLAN Assign separate SSIDs to the voice and to the data VLANs You can also config...

Page 47: ...ccess point The device that is requesting authentication encrypts the challenge text using a pre configured WEP key and sends it back to the access point If the challenge text is encrypted correctly the access point allows the requesting device to authenticate A device can authenticate only if its WEP keys match the WEP keys on the access points Shared key authentication can be less secure than op...

Page 48: ...d Key Management The following authentication schemes use the RADIUS server to manage authentication keys WiFi Protected Access WPA Uses information on a RADIUS server to derive unique pair wise keys for authentication Because these keys are generated at the centralized RADIUS server WPA provides more security than WPA pre shared keys that are stored on the access point and phone Cisco Centralized...

Page 49: ...ctors IVs that strengthen encryption In addition a message integrity check MIC ensures that encrypted packets are not being altered TKIP removes the predictability of WEP that helps intruders decipher the WEP key Note The Cisco Wireless IP Phone 7920 does not support Cisco Key Integrity Protocol CKIP with CMIC or Advanced Encryption Standard AES encryption Choosing Authentication and Encryption Me...

Page 50: ... WEP for CCKM authentication For more information about authentication and encryption schemes and how they are configured refer to the Cisco Aironet Configuration Guide for your model and release at this URL http www cisco com en US products hw wireless ps4570 products_installation _and_configuration_guides_list html Table 2 2 provides a list of authentication and encryption schemes configured on ...

Page 51: ...h Cisco CallManager and be configured in the database For information about setting up phones in Cisco CallManager see the Configuring IP Phones in Cisco CallManager section on page 3 6 You can find more information about configuring Cisco CallManager to work with the IP phones and IP devices in the Cisco CallManager Administration Guide and Cisco CallManager System Guide Related Topics Configurin...

Page 52: ...ess page 2 21 Interacting with the DHCP Server Dynamic Host Configuration Protocol DHCP is a communications protocol that lets network administrators manage and automate the assignment of Internet Protocol IP addresses in a network When an IP device is added to the network it must have a unique IP address Without DHCP the IP address must be entered manually at each device DHCP allocates IP address...

Page 53: ...dentifies key access point AP configuration options that are required for optimal voice performance This is not a complete list of configuration steps or options for installing access points such as the Cisco Aironet Access Points For more information about configuring your access point refer to the appropriate installation and configuration guide for your model or the documentation for your acces...

Page 54: ...n the access point and network switch Refer to the Cisco Wireless IP Phone 7920 Design and Deployment Guide Voice Quality in a Wireless Network page 2 12 Configure Service Set Identifier SSID for each VLAN Identifier for a set of wireless devices to communicate with each other Several access points can have the same SSID to support a group of wireless phones Refer to the Cisco Wireless IP Phone 79...

Page 55: ...radio 802 11b settings Data Rate Allow only 11 Mbps unless you have special device requirements Client Transmit Power After a site survey determine the appropriate power requirements and set a specific Client Transmit Power setting The Cisco Wireless IP Phone 7920 uses the same setting as the access point Note If set for Max the access point does not advertise Client Transmit Power setting Refer t...

Page 56: ...a phone image stored in Flash memory Using this image the phone initializes its software and hardware Providing Power to the Cisco IP Phone page 3 17 Resolving Startup and Connectivity Problems page 9 2 2 Scanning for an access point The Cisco Wireless IP Phone 7920 scans the RF coverage area with its radio The phone scans its network profiles and searches for access points that have a matching SS...

Page 57: ...challenge text using the WEP key and the access point must verify that the WEP key was used to encrypt the challenge text before network access is available If set for LEAP then the LEAP user name and password are authenticated by the RADIUS server before network access is available If set for AKM the phone looks for an access point with one of the following key management options enabled WPA or C...

Page 58: ... Resolving Startup and Connectivity Problems page 9 2 5 Downloading Load ID The Cisco Wireless IP Phone checks to verify that the proper firmware is installed or if new firmware is available to download Cisco CallManager informs devices using cnf or cnf xml format configuration files of their load ID Devices using xml format configuration files receive the load ID in the configuration file Phone C...

Page 59: ...ver the phone attempts to make a TCP connection to the highest priority Cisco CallManager on the list Interacting with Cisco CallManager page 2 17 Resolving Startup and Connectivity Problems page 9 2 8 Registering to Cisco CallManager If the phone was manually added to the database Cisco CallManager identifies and registers the phone If the phone was not manually added to the database and auto reg...

Page 60: ...Chapter 2 An Overview of the Wireless Network Understanding the Phone Startup Process 2 26 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 ...

Page 61: ...one 7920s you must determine how you want to configure the phones in your wireless network Then you can install the phone and verify its functionality For more information see Chapter 2 An Overview of the Wireless Network The following sections provide network requirements and configuration tasks Preparing to Install the Cisco Wireless IP Phone 7920 page 3 1 Configuring IP Phones in Cisco CallMana...

Page 62: ...work and configured to handle call processing Note You can use the Cisco Wireless IP Phone 7920 with Cisco CallManager 3 2 but you must configure the phone as a Cisco IP Phone 7960 device type See the Support for the Cisco 7920 Phone Type section on page 3 11 IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Working wireless network Voice over the WLAN config...

Page 63: ... if information is relevant and available You can edit fields to override system settings on a per device basis See the Adding Phones to the Cisco CallManager Database section on page 3 7 See the Configuring Cisco Wireless IP Phones in Cisco CallManager section on page 7 2 Refer to Cisco CallManager System Guide Refer to Cisco CallManager Administration Guide 2 Configure routers gateways and switc...

Page 64: ...s first See the Adding Phones to the Cisco CallManager Database section on page 3 7 Refer to Cisco CallManager Administration Guide Refer to Bulk Administration Tool User Guide for Cisco CallManager 6 Obtain the MAC address from the IP phone Only required when using Cisco CallManager Administration or BAT to add phones to the Cisco CallManager database See the Determining the MAC Address of a Cisc...

Page 65: ...and call pickup Adds phones to Cisco CallManager database and provides enhanced telephony functionality See the Configuring Cisco Wireless IP Phones in Cisco CallManager section on page 7 2 Refer to Cisco CallManager Administration Guide 11 Add users to Cisco CallManager Associates a user with a phone enabling access to the User Options web based application where users set up features such as cal...

Page 66: ...ager page 7 2 Adding Phones to the Cisco CallManager Database page 3 7 Table 3 2 Cisco CallManager Configuration Tasks Activity Explanation For More Information Add phones to Cisco CallManager database You can add phones one at a time or in batches or you can have phones automatically register with Cisco CallManager See the Adding Phones to the Cisco CallManager Database section on page 3 7 Config...

Page 67: ...es with Auto Registration page 3 8 Adding Phones with Auto Registration and TAPS page 3 9 Adding Phones with BAT page 3 10 Adding Phones with Cisco CallManager Administration page 3 11 Table 3 3 Methods for Adding Phones to the Cisco CallManager Database Method Requires MAC Address Notes Using auto registration No Results in automatic assignment of directory numbers Using auto registration with th...

Page 68: ...t affecting their directory numbers Auto registration is disabled by default in Cisco CallManager You must enable and properly configure auto registration before connecting any Cisco IP Phone to the network For information about enabling and configuring auto registration refer to Cisco CallManager Administration Guide Using Auto Registration Prior to Release 3 3 3 SR1 If you use auto registration ...

Page 69: ... TAPS First use the Bulk Administration Tool BAT to add phones to the Cisco CallManager database with dummy MAC addresses Then use TAPS to update MAC addresses and download pre defined configurations for the phones To implement TAPS you or the end users dial a TAPS directory number and follow voice prompts When the process is complete the phone has downloaded its directory number and other setting...

Page 70: ... Cisco CallManager Administration or using BAT you must enter the media access control MAC address of the phone Table 3 4 describes how to determine the MAC address of the Cisco Wireless IP Phone For detailed instructions about using BAT refer to Cisco CallManager Administration Guide and to Bulk Administration Tool Guide for Cisco CallManager Note When using BAT to add Cisco Wireless IP Phones us...

Page 71: ...C addresses choose Device Add a New Device in Cisco CallManager Administration to begin For additional instructions and conceptual information about Cisco CallManager refer to Cisco CallManager Administration Guide and to Cisco CallManager System Guide Related Topics Support for the Cisco 7920 Phone Type page 3 11 Adding Phones with Auto Registration page 3 8 Adding Phones with Auto Registration a...

Page 72: ...Phone Using the Cisco 7920 Phone Type When you upgrade to Cisco CallManager version 3 3 3 SR1 and later you might have Cisco Wireless IP Phone 7920s that were previously configured as Cisco IP Phone 7960s If this is the case you must remove those phones from the Cisco CallManager database and assign the Cisco 7920 phone type to the Cisco Wireless IP Phone 7920 as follows To perform this task follo...

Page 73: ...ager version that is earlier than release 3 3 3 SR1 you must assign the Cisco IP Phone 7960 phone type to the Cisco Wireless IP Phone 7920 when adding the phone through the Cisco CallManager Administration application Related Topics Adding Phones with Auto Registration page 3 8 Adding Phones with Auto Registration and TAPS page 3 9 Adding Phones with Cisco CallManager Administration page 3 11 Addi...

Page 74: ...ded at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 Warning Read the installation instructions before connecting the system to the power source Statement 1004 Warning This equipment will not be able to access emergency services during a power outage because of reliance on utility power for normal operation Alternati...

Page 75: ...tatement 1040 Battery Safety Notices These battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phone 7920 manufacturer Warning There is the danger of explosion if the battery is replaced incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Sta...

Page 76: ... degrees Fahrenheit 60 degrees Celsius Caution When discarding a battery pack contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries To obtain a replacement battery contact your local dealer Use only the batteries that have a Cisco part number Standard battery CP BATT 7920 STD Extended battery CP BATT 7920 EXT Caution Use only the Cisco po...

Page 77: ... capacity The following sections provide information about the battery Installing or Removing the Phone Battery page 3 17 Charging the Battery page 3 19 Using the Desktop Charger page 3 21 Installing or Removing the Phone Battery To install the battery in the Cisco Wireless IP Phone follow these steps See Figure 3 1 for a graphical overview of these steps Procedure Step 1 To install the battery in...

Page 78: ...own on the locking catch then lift and remove the battery Figure 3 1 Cisco Wireless IP Phone 7920 Battery Installation Note The media access control MAC address for each Cisco Wireless IP Phone 7920 appears on a printed label on the back of the phone underneath the battery 1 Locking catch Press to release the battery 2 Battery catches Insert these into the slots near the bottom of the phone at bat...

Page 79: ... of the desktop charger You can stop charging the battery when the battery is fully charged and you can leave the batteries in the charger for extended time periods with no ill effects Lithium ion batteries can be partially charged without shortening the battery life because they have no memory Batteries should handle up to 4000 recharges To charge the Lithium ion battery follow these steps Proced...

Page 80: ...s turned on the battery indicator bar blinks displaying the current power level When the battery is charged the indicator bar stops blinking and Charging Complete displays Step 3 When the battery is fully charged you can disconnect the charger from the phone and unplug the power cord from the AC wall outlet Figure 3 3 Charging the Phone Battery 7920 1 2 ABC 3 DEF 4 5 JKL 6 M NO GHI 7 8 TUV 9 W XYZ...

Page 81: ...e desktop charger shown in Figure 3 4 can charge both the phone battery installed in the phone and an extra battery at the same time Figure 3 4 Desktop Charger 1 Upper compartment For the phone 4 AC adapter Plugs into wall outlet 2 Lower compartment For the battery 5 LED indicator Indicates battery charging status 3 USB A type to B type cable Connects phone to the PC running Cisco 7920 Configurati...

Page 82: ...dapter into a wall outlet and insert the connector 4 into the back of the desktop charger Step 2 Insert the Cisco Wireless IP Phone 7920 into the upper compartment 1 of the charger Step 3 Insert the spare battery into the lower compartment 2 Note You can insert and charge the phone with a battery installed alone Or you can insert and charge the spare battery alone Or you can charge both the phone ...

Page 83: ...hone Modes page 3 24 Startup Settings for a Network Without DHCP page 3 25 To power on the Cisco Wireless IP Phone 7920 press and hold the Power On button until the phone begins its startup process by cycling through these steps Note In a Cisco Light Extensible Authentication Protocol LEAP environment you might have to set the LEAP password 1 The phone screen displays the Cisco Systems Inc copyrig...

Page 84: ... adequate signal to successfully place or receive calls If the signal icon displays fewer than three bars the weak signal will cause problems with phone performance Note When the phone receives a weak signal the phone displays this warning message Weak signal detected and sends a warning tone as specified in the Personal profile For information about changing warning tones refer to the Using and C...

Page 85: ...d battery provides up to 4 25 hours of talk time Standby mode The phone goes into standby mode two seconds after a scan is complete The standard battery provides up to 21 hours of standby time and the extended battery provides up to 30 hours of standby time The phone will awake from standby mode in response to these events Key pad activity Roaming Power cycling the phone Losing network connectivit...

Page 86: ... for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 Primary gateway IP address Primary DNS server IP address optional Collect this information and follow the procedures defined in Chapter 5 Configuring Network Profile Settings Related Topics Understanding the Phone Startup Process page 2 21 Resolving Startup and Connectivity Problems page 9 2 ...

Page 87: ...920 Configuration Utility page 4 1 How to Use the Cisco 7920 Configuration Utility page 4 4 Overview of the Application Windows page 4 6 You can also use the Network Configuration menu on the Cisco Wireless IP Phone 7920 to configure network settings See Chapter 5 Configuring Network Profiles on the Cisco Wireless IP Phone 7920 How to Install the Cisco 7920 Configuration Utility This section descr...

Page 88: ...ng the Cisco 7920 Configuration Utility to the phone You can use the proprietary USB cable that ships with the Configuration Utility software or you can use the desktop charger with a standard type 2 USB cable Software Requirements Use one of these operating systems on the PC Windows 98 Second Edition Windows ME Windows 2000 Professional SP1 or later Windows XP Home Edition or Professional In addi...

Page 89: ...ity follow these steps Procedure Step 1 Insert the Cisco 7920 Configuration Utility CD into the CD ROM drive or download the software Step 2 Double click the setup exe file The InstallShield Wizard window appears Step 3 The InstallShield Wizard provides step by step instructions that guide you through the installation process Click Next to continue and follow the on screen instructions Step 4 Clic...

Page 90: ...ation Utility to a Phone page 4 5 Cisco 7920 Configuration Utility Overview You can use the Cisco 7920 Configuration Utility to configure all the settings that are available for a Cisco Wireless IP Phone To get started using the Cisco 7920 Configuration Utility you must complete these tasks Use the USB cable to connect the phone to the PC where the Cisco 7920 Configuration Utility is installed Ena...

Page 91: ...t access the Phone Settings menu on the phone The following sections provide information to help you connect to a phone Activating the USB Port on the Phone page 4 5 Connecting to the Cisco Wireless IP Phone page 4 5 Activating the USB Port on the Phone To use the Cisco 7920 Configuration Utility with the phone you must activate the USB port before you can connect to the phone Procedure Step 1 Pow...

Page 92: ... 8 Note You can modify the administrator s password by choosing Edit Change Admin Password After a moment the 7920 Configuration Utility loads the phone configuration data into the Current Phone Settings window Step 3 To make modifications to the existing phone configuration see the Phone Profile Window section on page 4 16 Note If you have problems connecting to the phone see the Troubleshooting ...

Page 93: ...n describes the user interface and menu options of the Configuration Utility and includes these topics Current Phone Settings Window page 4 7 Using the Configuration Wizard page 4 14 Phone Profile Window page 4 16 Log History Window page 4 36 Current Phone Settings Window Figure 4 1 shows the Current Phone Settings window that displays when the Configuration Utility connects to a phone The field v...

Page 94: ...tion Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 Figure 4 1 Cisco 7920 Configuration Utility Current Phone Settings Window Connection Status Bar Information When you use the Connection menu option to log in to the phone the LED indicator at the bottom left shows the current connection status as described in Table 4 1 ...

Page 95: ...ive the configuration file a new filename Exit Close the application Edit Menu Options The Edit menu provides these standard Windows editing options Cut Copy Paste Table 4 1 Connection Status Status Indicator Operation Description Choose Connection Login Choose the Import Export or Upload Firmware Image option The phone is in connecting status Connection is in progress when executing the Import Ex...

Page 96: ...on Utility is started the Current Phone Settings window and the Log History window appear automatically You can use the View menu to toggle between these windows and to display or hide the Toolbar and Status Bar Current Phone Settings Log History Toolbar Status Bar Using the Connection Menu The Connection Menu enables you to perform these tasks with the Configuration Utility Logging In page 4 11 C...

Page 97: ...able 4 2 Note You can use the default user password to unlock the phone if the user has not changed the keylock password If the user changed the password and does not remember it then you must call the Technical Assistance Center TAC to have the phone reset Changing the Administrator Password You should change the Cisco 7920 Configuration Utility password for your local computer when you start the...

Page 98: ...out disconnects the Cisco Wireless IP Phone 7920 from the PC and prevents you from importing configuration files exporting configuration files or uploading the firmware image to the phone When you disconnect the USB cable you are logged out automatically If you switch to another phone in the On Line mode you are logged out of the Configuration Utility automatically To log out follow these steps Pr...

Page 99: ...inue configuring the Cisco Wireless IP Phone 7920 with the Configuration Utility Caution Be sure that the firmware image version in Cisco CallManager is the same as the firmware version that you uploaded to the phone If the firmware version is different in the Cisco CallManager server the next time the phone connects to Cisco CallManager the phone gets that firmware version downloaded from Cisco C...

Page 100: ...onfiguration Wizard page 4 14 Phone Profile Window page 4 16 Using the Configuration Wizard For administrators who are new to configuring Cisco Wireless IP Phones the Configuration Wizard provides step by step guidance and additional information about the various network and phone settings To begin using the wizard follow these steps Procedure Step 1 To access the Configuration Wizard choose Edit ...

Page 101: ...gh the settings category and provides descriptions for the entry fields Step 3 Make an entry in a field and click Finish The values and settings display in the Phone Profile window on the corresponding tab pages Step 4 Use the buttons Back Finish or Cancel to move through the configuration steps Figure 4 2 Configuration Wizard Step for a Network Profile Related Topics Current Phone Settings Window...

Page 102: ... Window For more experienced users you can use the Phone Profile window that is shown in Figure 4 3 To open the Phone Profile window choose Edit Configuration Wizard or File New Figure 4 3 Phone Profile Window Task Buttons The Phone Profile window has task buttons at the bottom that provide easy access to these configuration functions Importing Phone Settings Exporting Phone Settings Changing to A...

Page 103: ...overwritten with the settings in the configuration file Note If you leave fields empty in the configuration file that you export to the phone existing entries such as Phone Book entries are erased Changing to Another Phone The administrator can use the Change Phone button to switch to another phone without having to log in again To change to another phone follow these steps Procedure Step 1 Click ...

Page 104: ...nfiguration windows that allow you to perform the following tasks Configuring a Network Profile page 4 18 Configuring Phone Settings page 4 25 Configuring User Profiles page 4 29 Configuring the Phone Book page 4 33 Setting the Phone Lock Password page 4 31 Configuring Speed Dial Hot Keys page 4 34 Configuring a Network Profile The Network Profile tab page allows you to configure up to four networ...

Page 105: ...le that you want to change Step 3 In the Profile Name field enter a name for the selected profile up to 20 characters in length Step 4 To set the active profile click the radio button under the profile that you want to be active Note To set more than one profile as active use the Auto setting The phone will scan all its network profiles starting with Profile 1 It uses the highest priority profile ...

Page 106: ... area of the profile that you are configuring Step 2 Choose one of the following DHCP settings To enable the DHCP client check the DHCP Client check box The Static IP Settings options are not accessible To disable the DHCP client uncheck the DHCP Client check box The Static IP Settings options are now accessible Step 3 Enter the following static IP settings under the DHCP Client option IP Address ...

Page 107: ...erver click the Use Static radio button The Primary TFTP Server IP address field becomes active Step 3 If you chose Use Static you must enter an IP address for the TFTP server Configuring RF Network Settings Use the radio frequency RF Network section in the Network Profiles window to configure the following wireless network settings for the phone Transmit power Power level of radio transmission in...

Page 108: ... the phone Dynamic transmit power control DTPC is available with firmware release 1 08 and later Step 3 To set the Data Rate click the arrow by the drop down list and choose the appropriate data rate setting Default is Automatic for using the access point advertised data rates Note The data rate setting is the maximum rate that the phone uses If set to 11 mbps the phone could transmit at 1 2 5 5 o...

Page 109: ...type and encryption for the security settings For more details about configuring these options see the Choosing Authentication and Encryption Settings section on page 5 13 Authentication Type You can configure the following types of authentication Open Allows open access to access points You have the option to set the encryption type to static Wired Equivalent Privacy WEP Key if desired Shared Key...

Page 110: ...e maximum length for each username or password is 32 characters AKM Click the AKM radio button to access the setup fields If you are using CCKM or WPA you must specify an authorized username and password for the network access server RADIUS server The maximum length for each username or password is 32 characters Note If you are using WPA Pre shared key you must also set the password phrase See the...

Page 111: ...opriate key Select 40 Bit Encryption from the drop down menu In the WEP Key field enter a 10 digit key in hexadecimal format 0 9 A F Example ABCD123456 Select 128 Bit Encryption from the drop down menu In the WEP Key field enter a 26 digit key in hexadecimal format 0 9 A F Example AB123456789CD123456789EF12 Related Topics Configuring Phone Settings page 4 25 Configuring User Profiles page 4 29 Con...

Page 112: ...he phone Step 3 In the Welcome Message field enter or edit the text up to 10 characters that displays when the phone is in stand by mode Step 4 In the Ring Tone area you must configure a ring tone using the following settings Current Ring Tone Displays the current ring tone set on the Cisco Wireless IP Phone 7920 There are two default ring tones Chirp 1 and Chirp 2 Ring List xml To specify a local...

Page 113: ... the CDP Transmit Interval field enter the interval time from 0 to 65535 seconds between sending CDP packets from the Cisco Wireless IP Phone 7920 default is 60 Choosing Softkey Settings Under Softkey Settings you can set which softkey displays when the phone is idle PhBook or Services Svcs represents Services on the phone Use the Call Up option to determine which softkeys display when the phone i...

Page 114: ... choose PhBook or Services The default setting is PhBook Step 3 In the Call Up field click the drop down arrow and choose Mute or Softkey from CM The default setting is Mute Choosing the Language and Backlight Settings You can choose the language for the phone screen display and turn the backlight option on or off To modify these settings follow these steps Procedure Step 1 Go to the Advanced Sett...

Page 115: ...s Normal Silent Meeting Outdoors For example when you are working outside choosing the Outdoors profile automatically increases the ring volume and speaker volume When you choose the Meeting profile the ring volume is decreased to the lowest level or you can choose the Silent profile and turn off the ringer Table 4 3 lists the default settings for the user profiles Options for User Profile Setting...

Page 116: ...me field click the slider and move right to adjust the volume higher or move left to adjust the volume lower Step 5 In the Incoming Call Alert field click On or Off to enable or disable the alerting option When disabled the phone does not ring or vibrate Step 6 In the Vibrating Call Alert field click On or Off to enable or disable the vibrating option You can have both the ring and vibration enabl...

Page 117: ...r disable the phone lock feature Reset the Phone Lock password to default Change the Phone Lock password Setting the Phone Lock and Password To enable the Phone Lock feature follow these steps Procedure Step 1 In the Phone Profile window click the Phone Lock Password tab Step 2 To enable the phone locking function click the Phone Lock Enable checkbox This is disabled by default Step 3 Check the Ch...

Page 118: ...the Phone Lock feature and password only when the phone is powered on and associated with an access point If you cannot unlock the phone by using the default password 12345 then you must call the Cisco Technical Assistance Center TAC to have the phone reset to factory defaults Caution Be aware that resetting the phone to factory defaults removes all phone configuration including Speed Dial Call Hi...

Page 119: ... existing Phone Book entries on a phone into a CSV file To work with Phone Book entries follow these steps Procedure Step 1 In the Phone Profile window click the Phone Book tab The Phone Book window displays configured phone book entries in the lower section Step 2 To add a new entry enter the appropriate information in the following fields Name up to 20 characters Entries are sorted alphabeticall...

Page 120: ...Hot Keys page 4 34 Configuring Speed Dial Hot Keys Cisco Wireless IP Phone 7920 users can program eight speed dial numbers that are stored locally on their phone Users access their speed dial numbers by using the numeric keys 2 9 on the keypad The number 1 key is reserved for accessing the voice messaging system Users program their speed dial numbers by choosing Menu Directory Phone Book Speed Dia...

Page 121: ...ration Template You can import the current phone configuration into a Phone Profile window and save the data as a configuration file template To set up phones with a similar configuration you can export the configuration file template to other Cisco Wireless IP Phones To create a configuration file template follow these steps Step 1 Choose File New to open a new Phone Profile window Step 2 Click t...

Page 122: ... When you start the Cisco 7920 Configuration Utility the Log History window opens and is empty As you perform operations on the phone each type of even is captured and immediately appears in the Log History window The history log is saved to the computer disk when you exit the Configuration Utility Upon exiting you are prompted to choose a log filename instead of the default filename logHistory tx...

Page 123: ...reless IP Phones use these suggestions Close Other TFTP Applications The Configuration Utility uses port 69 for TFTP so if any application is using this port then you must close the application before the Configuration Utility can operate correctly Disable the PC Firewall If you are using a firewall on your computer you need to disable it in order to connect to the phone Operation Import Type Impo...

Page 124: ...s to load the Cisco Wireless IP Phone 7920 configuration after you enable the USB port on the phone To ensure there is no network connectivity between the PC and the 192 168 1 x network follow these steps Procedure Step 1 On the Cisco Wireless IP Phone 7920 choose Network Config 802 11b Configuration Wireless Settings Step 2 Change either the Service Set Identifier SSID or the authentication mode ...

Page 125: ...hone or the 7920 Configuration Utility to set up network profiles Cisco Wireless IP Phone users who travel between company locations can have separate network profiles for each wireless LAN WLAN location The system administrator can set up profiles with the local SSID WLAN settings and authentication information for each location The following sections provide details about configuring these netwo...

Page 126: ...Access field in the Product Specific Configuration section of the phone configuration page For more information see the Product Specific Configuration Options section on page 7 2 This section includes the following topics Displaying the Network Profile Menu page 5 2 Configuring Network Profile Settings page 5 3 Modifying DHCP Settings page 5 4 Configuring TFTP Option page 5 9 Displaying the Networ...

Page 127: ...gs page 5 3 Configuring Network Profile Settings On Cisco Wireless IP Phone 7920 you can configure a network profile for the wireless network settings for a specific WLAN The Network Profile menu provides access to the network settings that are described in Table 5 1 120847 DHCP Enable Disable Apply Change Profile 1 4 TFTP Option Change Profile Name 802 11b Configuration Table 5 1 Network Profile ...

Page 128: ...vides information about enabling and disabling DHCP in the following topics Enabling or Disabling DHCP page 5 5 Configuring Static Settings page 5 6 DHCP Enable Disable Set Enable to allow the Dynamic Host Configuration Protocol DHCP to obtain an IP address for the phone Note If DHCP is disabled then you must configure the static settings See the Modifying DHCP Settings section on page 5 4 TFTP Op...

Page 129: ...he protocol if you do not use DHCP in your network Use the following steps to enable or disable DHCP from the phone Note When DHCP is enabled in your network you cannot complete procedures to configure IP settings or TFTP options Procedure Step 1 Choose Menu Profiles Network Profile Step 2 Scroll to the profile name that you want to configure and press Select Profile 1 4 Network Profile DHCP Enabl...

Page 130: ... disabled in the network you must configure the following settings in the Static Settings menu IP address Subnet mask Primary Gateway Primary TFTP server DNS servers Primary and Secondary Use these guidelines when manually configuring the IP settings Ensure the TFTP server has an IP address Ensure the default gateway IP address is on the same subnet as the host IP address Note Procedures involved ...

Page 131: ...on on page 5 3 Step 6 Press Back to return to the Static Settings options Table 5 2 Static Settings When DHCP is Disabled Static Setting Description IP Address IP address the unique identifier assigned by the system administrator for the phone Subnet Mask Used to partition the IP address into a network identifier and host identifier so TCP IP can distinguish between them Primary Gateway Identifies...

Page 132: ...first character Press it twice to enter the second character or press it three times to enter the third character Enter numbers Press the numeric key four times to enter the number Delete the last character Press Clear once to delete the last character or number in the string Delete the entire string Press and hold Clear to delete the entire text or number string Use upper case characters Press to...

Page 133: ...sign an alternative TFTP server to some phones instead of the one assigned by DHCP To assign a TFTP server to a phone follow these steps Procedure Step 1 Choose Menu Profiles Network Profile Step 2 Scroll to the profile name that you want to configure and press Select Step 3 Scroll to TFTP Option and press Select Step 4 To use DHCP to assign a TFTP server IP address scroll to Use DHCP or To use th...

Page 134: ... This section includes the following topics Displaying the 802 11b Configuration Menu page 5 10 Wireless Settings Options in the 802 11b Configuration Menu page 5 12 Entering or Verifying Wireless Settings page 5 14 Displaying the 802 11b Configuration Menu To display the 802 11b Configuration menu options on a Cisco Wireless IP Phone 7920 follow these steps Procedure Step 1 Choose Menu Profiles N...

Page 135: ...guration Menu Options Related Topics Wireless Settings Options in the 802 11b Configuration Menu page 5 12 Accessing Network Profile Settings on the Phone page 5 2 Configuring Network Profile Settings page 5 3 120868 40 Bits 128 Bits On Off WEP Key Settings WPA Pre Shared Key SSID Authentication LEAP Open Shared Key LEAP Username Password Prompt Mode WEP Key 1 4 Encryption Activate None ASCII Hexi...

Page 136: ...rk Settings Network Setting Description Usage Notes SSID Unique identifier for accessing wireless access points Setting Up the Service Set Identifier SSID section on page 5 14 Authentication The type of security used to validate that phone requests to the access point are authorized Four options are Open Open access to access points Shared Key Authentication on the access point LEAP Authentication...

Page 137: ...y configured on both the access point and the phone The password phrase format options are hexadecimal or ASCII Selecting the Wireless Protected Access WPA Pre Shared Key Type page 5 19 WEP Key An encryption scheme for securing wireless communications by using an encryption key You can set up to four WEP Keys using 40 bit or 128 bit character strings Setting Up the Wired Equivalent Privacy WEP Key...

Page 138: ...ireless Protected Access WPA Pre Shared Key Type page 5 19 Setting Up the Wired Equivalent Privacy WEP Keys page 5 19 Applying Changes to Wireless Settings and Network Profiles page 5 21 Setting Up the Service Set Identifier SSID An SSID is a unique identifier that Cisco Wireless IP Phone 7920s use to communicate with each other through one or more access points APs You must assign the same SSID t...

Page 139: ... Save Step 8 Press Back to return to the Wireless options Related Topics Selecting the Authentication Type Setting Up the Wired Equivalent Privacy WEP Keys Applying Changes to Wireless Settings and Network Profiles Selecting the Authentication Type The Cisco Wireless IP Phone 7920 supports four types of authentication Open Provides access to all access points and authentication through the optiona...

Page 140: ...lect The Authentication options display Step 5 Scroll to one of these options and press Select AKM Open Shared Key LEAP A check appears by the selected authentication type Note You need to enable WEP Key encryption before you choose the Shared Key authentication type Otherwise an Enable WEP Key first message appears Related Topics Setting Up the Wired Equivalent Privacy WEP Keys Setting Up the Ser...

Page 141: ...e exactly the same username in the phone option or the same password string that is configured in the RADIUS server Note The maximum length of the LEAP username or password entry is 32 characters To set up the LEAP username and password on the phone follow these steps Procedure Step 1 Choose Menu Profiles Network Profile Step 2 Scroll to and select the profile that you want to change Step 3 Scroll...

Page 142: ...me and password whenever you power on the Cisco Wireless IP Phone 7920 To set the LEAP prompt on the phone follow these steps Procedure Step 1 Choose Menu Profiles Network Profile Step 2 Scroll to and select the profile that you want to change Step 3 Scroll to and select 802 11b Configuration LEAP The LEAP options display Step 4 Scroll to Prompt Mode and press Select Step 5 To turn off the prompt ...

Page 143: ...haracters in length To set the WPA Pre shared Key follow these steps Procedure Step 1 Choose Menu Profiles Network Profile Step 2 Scroll to and select the profile that you want to change Step 3 Scroll to and select 802 11b Configuration Step 4 Scroll to WPA Pre shared Key and press Select The options display Step 5 Scroll to one of these options and press Select Hexadecimal ASCII A check appears b...

Page 144: ...ters A F for example ABCD123456 128 bit encryption You must enter a 26 digit password that uses the hexadecimal format of 0 9 and or the characters A F for example AB123456789CD01234567890EF None The WEP Key function is disabled To configure the WEP Key follow these steps Procedure Step 1 Choose Menu Profiles Network Profile Step 2 Scroll to and select the profile that you want to change Step 3 Sc...

Page 145: ...y Step 4 Scroll to the WEP Key that you want to activate and press Select Step 5 Scroll to Activate and press OK to activate the key A check mark appears next to the activated key Step 6 Press Back to return to the Wireless Setting options Related Topics Applying Changes to Wireless Settings and Network Profiles Setting Up the Service Set Identifier SSID Selecting the Authentication Type Applying ...

Page 146: ... one that is more meaningful to the user such as Headquarters or Branch office You can change the name before or after you have made changes to the network profile To rename the profile follow these steps Procedure Step 1 Choose Menu Profiles Network Profile Step 2 Scroll to and select the profile that you want to rename Step 3 Scroll to and select Change Profile Name Step 4 Press Edit and enter a...

Page 147: ...he voice users to your wireless LAN WLAN Cisco recommends that you periodically perform a verification site survey of your radio signal strength and roaming capabilities You can access the Site Survey utility from the Network Configuration menu The following sections provide details about verifying wireless network settings Displaying the Network Configuration Menu page 6 2 Verifying the Current C...

Page 148: ...anager Administration Phone Configuration page Use the Settings Access field in the Product Specific Configuration section of the phone configuration page For more information see the Product Specific Configuration Options section on page 7 2 Procedure Step 1 Press the Menu softkey Step 2 Choose Network Config Figure 6 1 shows the top level menu options for the Network Configuration menu To exit t...

Page 149: ...namic Host Configuration Protocol DHCP server that the phone uses to obtain IP address See the Modifying DHCP Settings section on page 5 4 IP Address Indicates the Internet Protocol IP address of the phone See the Configuring Static Settings section on page 5 6 Subnet Mask Indicates the subnet mask used by the phone See the Configuring Static Settings section on page 5 6 Hostname Displays the name...

Page 150: ... from this phone in prioritized order For an available server an option will show the Cisco CallManager server IP address and one of the following states Active Cisco CallManager server from which the phone is currently receiving call processing services Standby Cisco CallManager server to which the phone switches if the current server goes down None No TCP connection to this Cisco CallManager ser...

Page 151: ...ns and references for these settings Step 3 To return to the Network Config screen press Back Related Topics Verifying the Current Configuration Settings page 6 3 Modifying DHCP Settings page 5 4 Configuring Static Settings page 5 6 Performing a Site Survey Verification page 6 7 Viewing the Media Access Control Address Every phone has a unique Media Access Control MAC address that is assigned to t...

Page 152: ...Cisco Wireless IP Phone 7920 you can view information about the current wireless network settings of the phone to troubleshoot problems To view the wireless settings follow these steps Procedure Step 1 Choose Menu Network Config 802 11b Configuration Step 2 Scroll to the desired 802 11b Configuration setting and press Select See Table 6 2 for the description of the setting Step 3 Press Back to ret...

Page 153: ...h no audio problems Current User Profile Name of the user profile that the phone is currently using See the Configuring User Profiles section on page 4 29 Current Network Profile Name of the network profile that the phone is currently using See the Configuring a Network Profile section on page 4 18 Key Management Used Type of authentication key management that the phone is using Available options ...

Page 154: ... verification refer to the Wireless IP Telephony Verification section in the Cisco Wireless IP Phone 7920 Design and Deployment Guide When you perform a site survey verification and encounter problems see the Chapter 9 Troubleshooting the Cisco Wireless IP Phone 7920 for assistance with finding the cause of the problem To perform a site survey verification use the following checklist Site Survey V...

Page 155: ...menu that provides information about the access points currently within in range of the phone To use the site survey utility follow these steps Procedure Step 1 Configure the Cisco Wireless IP Phone 7920 with the same SSID and encryption authentication settings as the APs Step 2 Power on the phone so that it associates with the WLAN Step 3 Choose Menu Network Config Site Survey The phone displays ...

Page 156: ...roach areas from different directions to assure successful roaming conditions Step 6 Adjust AP and antenna placement and AP power settings to meet the ideal wireless voice environment as described in Requirements for an Optimal Wireless Voice Environment page 6 10 In addition to the Cisco Wireless IP Phone 7920 site survey utility you can also use the Cisco Aironet Client Utility Site Survey Utili...

Page 157: ...uding the connected C AP must have an RSSI of greater than 35 Two APs insure that phones can roam easily and that a backup AP is available when one AP is busy or unavailable The available link speed must be at 11 Mbps at all times AP coverage should overlap by 20 percent The packet error rate PER should be no higher than one percent The minimum signal to noise ratio SNR should be 25 db The transmi...

Page 158: ...ying the Wireless Network Configuration on the Cisco Wireless IP Phone Performing a Site Survey Verification 6 12 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 ...

Page 159: ...procedures Cisco CallManager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users By Using a Website For information about setting up phones in non English environments see Appendix B Supporting International Users This chapter includ...

Page 160: ...onfiguration settings in the Profiles Phone Settings and Network Configuration menus When you disable Settings Access the Profiles and Phone Settings options do not display By restricting Settings Access the Profiles and Phones Settings options display but cannot be changed Phone Book or IP Phone Services Softkey Set softkey to access Phone Book PhBook or IP Phone Services Svcs when the phone is i...

Page 161: ...r softkeys display initially For more information about modifying softkey templates see the Configuring Softkey Templates section on page 7 8 Setting Up the Idle URL for a Cisco Wireless IP Phone 7920 Administrators can assign an idle URL for all phones in the Cisco CallManager system or to individual phones To provide users access to a URL that displays information or a company logo when the phon...

Page 162: ...uide Barge Adds users to an active call on a shared line Set the built in bridge service parameter to make this system wide feature available or enable the built in bridge for individual phones Note Cisco Wireless IP Phone 7920 users can use the Barge feature only with calls that are initiated from a shared line on a desktop phone with the built in bridge enabled Cisco IP Phone users cannot barge ...

Page 163: ...r ID Displays caller identification such as a phone number name or other descriptive text on the phone screen Refer to Cisco CallManager Administration Guide Refer to Cisco CallManager Features and Services Guide cBarge Adds users to a call and converts the call into a conference that allows users to access conference features Refer to Cisco CallManager Features and Services Guide Refer to Cisco C...

Page 164: ...o Cisco CallManager Administration Guide Refer to Cisco CallManager System Guide Hold Allows the user to move a connected call from an active state to a held state Refer to Cisco IP Phone Features A to Z Requires no configuration unless you want to use music on hold See Music on Hold in this table for information Immediate Divert Allows users to transfer an incoming call directly to the voice mess...

Page 165: ...ures and Services Guide Music on Hold Plays music while callers are on hold Refer to Cisco CallManager Features and Services Guide Mute Allows users to disable the audio input for their phone so the user can hear other parties on the call but the parties cannot hear the user Requires no configuration OPickUp Allows users to answer a call ringing on a phone in another group that is associated with ...

Page 166: ...e other Cisco IP Phones that have buttons for some functions the Cisco Wireless IP Phone 7920 has four fixed softkeys for the following functions Service URL Button Allows users to access a service from a softkey rather than by using the Services menu Refer to Cisco CallManager Administration Guide Shared Line Allows users to have multiple phones that share the same phone number or allows users to...

Page 167: ...arrow When you set up the softkey template for users that prefer to have a softkey other than Mute appear during a connected call place the desired softkey in the first position for the Connected phone state The following example provides more information about this feature Softkey Template Example for the Cisco Wireless IP Phone 7920 Users want the Hold and Transfer softkeys to appear for a conne...

Page 168: ...the Cisco CallManager Administration Phone Configuration page Refer to the Softkey Template Configuration chapter in the Cisco CallManager Administration Guide and the Cisco CallManager System Guide for more information Related Topics Configuring Cisco Wireless IP Phones in Cisco CallManager page 7 2 Setting Up IP Phone Services page 7 10 Configuring Corporate and Personal Directories page 7 12 Ad...

Page 169: ...Cisco IP Phone Services from Cisco CallManager Administration Refer to Cisco CallManager Administration Guide and Cisco CallManager System Guide for more information Step 3 After you configure these services verify that your users have access to the Cisco CallManager IP Phone Options web based application from which they can select and subscribe to configured services See the How Users Configure P...

Page 170: ...o support this feature you must provide the user with software to configure the personal directory See the Configuring Personal Directory section on page 7 13 for more information Configuring Corporate Directories Cisco CallManager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco CallManager applications that int...

Page 171: ...icrosoft Outlook they must also install the Cisco IP Phone Address Book Synchronizer utility provided by you To obtain this software choose Application Install Plugins from Cisco CallManager Administration and click Cisco IP Phone Address Book Synchronizer Adding Users to Cisco CallManager Adding users to Cisco CallManager allows you to display and maintain information about users and allows each ...

Page 172: ...CM files and editing the RingList xml file Refer to Cisco CallManager Features and Services Guide for more information about customized ring tones For wireless phone users in noisy environments you can download a set of loud ring tones For information about how to download these ring tones see the Downloading Loud Ring Tones section on page 7 14 Downloading Loud Ring Tones The Cisco Wireless IP Ph...

Page 173: ...one files not move them If the ring tone files are moved they will not inherit the correct permissions Step 7 To restart the Cisco TFTP server choose Applications Serviceability Tools Control Center Right click Cisco TFTP and click Restart Step 8 To download and select a loud ring tone as the current ring tone power on the Cisco Wireless IP Phone 7920 Step 9 Choose Menu Phone Settings Ring Tones D...

Page 174: ...istration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 Related Topics Configuring Cisco Wireless IP Phones in Cisco CallManager page 7 2 Configuring Softkey Templates page 7 8 Setting Up IP Phone Services page 7 10 Configuring Corporate and Personal Directories page 7 12 Adding Users to Cisco CallManager page 7 13 ...

Page 175: ...menu on the Cisco Wireless IP Phone 7920 This chapter includes these topics Viewing the Current Configuration page 8 17 Viewing Network Statistics page 8 18 Viewing Firmware Versions page 8 19 Viewing the Hardware Information page 8 20 Viewing the Current Configuration To use the Phone Status menu and current configuration option to determine the name of the configuration file for the Cisco Wirele...

Page 176: ...Topics Viewing Network Statistics page 8 18 Viewing Firmware Versions page 8 19 Viewing the Hardware Information page 8 20 Viewing Network Statistics To view the Network Statistics screen on the Cisco Wireless IP Phone 7920 and see information about the phone and network performance follow these steps Procedure Step 1 Press the Menu softkey Step 2 Choose Phone Settings Phone Status Step 3 Select N...

Page 177: ...the following format 7920 x x yy zz where x x is the supported version of Cisco CallManager for example 4 0 yy zz is the phone firmware version for example 01 08 The following is an example of a firmware image name 7920 4 0 01 08 Table 8 1 Network Statistics Screen Items Item Description Up Time Amount of elapsed time since the phone connected connected to Cisco CallManager TxPkts Number of packet...

Page 178: ...em and press Select Firmware Version Phone firmware version running in the phone BSP Load ID Board support package running in the phone Boot Load ID Version of boot loader in the phone Step 4 To exit the Firmware Info screens press the Back softkey Related Topics Viewing the Hardware Information page 8 20 Viewing the Current Configuration page 8 17 Viewing Network Statistics page 8 18 Viewing the ...

Page 179: ...mware Information on the Cisco Wireless IP Phone 7920 Viewing the Hardware Information Step 3 Select Hardware Info The number of the hardware release displays Step 4 To exit the Hardware Info screen press the Back softkey Related Topics Viewing the Current Configuration page 8 17 Viewing Network Statistics page 8 18 Viewing Firmware Versions page 8 19 ...

Page 180: ...Status Statistics and Firmware Information on the Cisco Wireless IP Phone 7920 Viewing the Hardware Information 8 22 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 ...

Page 181: ...onfiguration Utility For additional troubleshooting information you can refer to the Wireless 7920 Design and Deployment Guide and the Cisco CallManager Troubleshooting Guide This chapter includes the following sections Resolving Startup and Connectivity Problems page 9 2 Resolving Voice Quality and Roaming Problems page 9 11 General Troubleshooting Information page 9 17 Administration Options on ...

Page 182: ...isco Wireless IP Phone Does Not Complete the Normal Start Up Process When a Cisco Wireless IP Phone connects to the wireless network the phone should go through its normal startup process and the phone screen should display information If the phone does not complete the startup process the cause might be due to low RF signal strength network outages a dead battery in the phone or the phone might n...

Page 183: ... through messages displaying on the phone screen the phone is not associating with the access point properly The phone cannot successfully start up unless it associates and authenticates with an access point Verifying Access Point Settings The Cisco Wireless IP Phone 7920 must first authenticate and associate with an access point before it can obtain an IP address The phone follows this start up p...

Page 184: ...ound Check if CCKM and ciphers are enabled on the access point These features are supported only with release 2 0 For earlier releases set CCKM to Optional and only use WEP ciphers Check that the correct SSID is entered on the phone Check that the WEP settings on the phone and the access point match If using LEAP check that the correct LEAP username and password are entered on phone LEAP authentic...

Page 185: ...erifying TFTP Server Settings page 9 6 Verifying IP Addressing page 9 7 Verifying DNS Settings page 9 8 Verifying Cisco CallManager Settings page 9 8 Cisco CallManager and TFTP Services Are Not Running page 9 9 Creating a New Configuration File page 9 10 Registering the Phone with Cisco CallManager A Cisco Wireless IP Phone 7920 can register with a Cisco CallManager server only if the phone has be...

Page 186: ...erifying TFTP Server Settings The Cisco Wireless IP Phone 7920 uses the TFTP server setting to identify the primary TFTP server to use If the TFTP server does not respond to the request then the CallManager1 CM1 shows as TFTP_AS_CM if the phone has not registered with Cisco CallManager before Note If the phone has previously registered with Cisco CallManager the Cisco CallManager list information ...

Page 187: ...page 8 17 Verifying IP Addressing You should verify the IP addressing for the Cisco Wireless IP Phone 7920 If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually Note When the Cisco Wireless IP Phone loses the RF signal goes out of the coverage area the phone will not release the DHCP server unles...

Page 188: ...rify that there is a CNAME entry in the DNS server for the Cisco CallManager system You must also ensure that DNS is configured to do reverse look ups The default setting on Windows 2000 is to perform forward only look ups For information about determining and changing DNS settings see Modifying DHCP Settings section on page 5 4 Verifying Cisco CallManager Settings The Cisco Wireless IP Phone 7920...

Page 189: ...rk that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To check that all services are running follow these steps Procedure Step 1 From Cisco CallManager Administration choose Application Cisco CallManager Serviceability Step 2 Choose Tools Control Center Step 3 From the Servers column choose the primary Cisc...

Page 190: ...tep 3 Add the phone back to the Cisco CallManager database See the Adding Users to Cisco CallManager section on page 7 13 for details Step 4 Power cycle the Cisco Wireless IP Phone Note When you remove a phone from the Cisco CallManager database its configuration file is deleted from the Cisco CallManager TFTP server The directory number DN remains in the Cisco CallManager database as an unassigne...

Page 191: ...dle on their desk you should investigate the cause If the network connection and Cisco CallManager connection are stable a Cisco Wireless IP Phone 7920 should not reset on its own Typically a phone resets if it has problems connecting to the access point and LAN or to Cisco CallManager These sections can help you identify the cause of a phone resetting in your network Verifying Access Point Settin...

Page 192: ...properly configured to use DHCP follow these steps Step 1 Verify that you have properly configured the phone to use DHCP See the Modifying DHCP Settings section on page 5 4 for details Step 2 Verify that the DHCP server has been set up properly Step 3 Verify the DHCP lease duration Your local policy determines this setting Cisco IP Phones send messages with request type 151 to renew their DHCP add...

Page 193: ...ps Procedure Step 1 Reset the phone to factory defaults See the Erasing the Local Configuration section on page 9 22 for details Step 2 Modify DHCP and IP settings a Disable DHCP See the Modifying DHCP Settings section on page 5 4 for details b Assign static IP values to the phone See the Configuring Static Settings section on page 5 6 for details Use the same default router setting used for other...

Page 194: ...dentify the cause of the problem These sections can assist you with the following symptoms No Audio During a Connected Call page 9 14 One Way Audio During a Connected Call page 9 14 No Audio During a Connected Call If you are not using release 2 0 then you must disable TKIP and MIC features on the access point These features are only supported with release 2 0 on the Cisco Wireless IP Phone 7920 O...

Page 195: ...ce problems Check if a firewall or NAT is in the path of the RTP packets If so you can use Cisco IOS and PIXNAT to modify the connections so that two way audio is possible Check that the Data Rate setting for the phone and the access point are the same These settings should match or the phone should be set for Auto Optimize the data rate for 11 Mbps only Check the phone hardware to be sure the spe...

Page 196: ... is another acceptable access point as a roaming option The next access point should have an RSSI value of 35 or greater to roam successfully Check the Cisco Catalyst 45xx switch to see if it has the correct version of Supervisor SUP blades The blades must be versions SUP2 or higher to prevent roaming delays Phone Loses Connection with Cisco CallManager While Roaming Check that the RF signal stren...

Page 197: ...ing Information for Troubleshooting page 9 20 Troubleshooting Tips for the Cisco Wireless IP Phone 7920 Table 9 1 provides general troubleshooting information for the Cisco Wireless IP Phone Table 9 1 Cisco Wireless IP Phone Troubleshooting Summary Explanation Phone gets warm The phone may get warm when calls are in progress and when you frequently use the phone If the phone is not registered with...

Page 198: ...les Incoming Call Alert and check that it is set to On To see if a ring tone has been set for the phone choose Menu Phone Settings Ring tones If none is set add a ring tone for the phone To see if the speaker is functioning properly adjust the ring volume settings to the highest level Enable keypad tones or call the phone to check the speaker One way audio on phone Check that the speaker is functi...

Page 199: ...e unlocked Note When TAC uses the master password to unlock a phone all configuration is lost including the phone book entries Phone firmware downgrades After applying a Cisco CallManager upgrade or patch that is older than the current Cisco Wireless IP Phone 7920 firmware the phones could automatically downgrade to the load contained in the patch Check the Cisco CallManager 7920 device default im...

Page 200: ...rk Time Protocol NTP so that all access points and switches use the same times Using the Trace Route Option on the Cisco Wireless IP Phone When you are experiencing problems with registering with Cisco CallManager or call connections you can use this function to trace the path of a packet from the phone to Cisco CallManager The result shows the number of hops and the IP address of each hop to reac...

Page 201: ...utomatically when you power off the phone For more information see the following topics Accessing Hidden Options on the Phone Menus page 9 21 Using Hidden Options on the Phone Menus page 9 22 Accessing Hidden Options on the Phone Menus To open administrative options on the Cisco Wireless IP Phone 7920 follow these steps Procedure Step 1 Press the Menu softkey Step 2 Press star key pound key and th...

Page 202: ...de page 9 23 Setting the Softkey Option page 9 23 Performing a Trace Route page 9 24 Selecting the Data Rate page 9 25 Selecting the Transmit Power page 9 26 Changing the Cisco Discovery Protocol Settings page 9 27 Note When you access the administrative mode functions on the Cisco Wireless IP Phone 7920 you might see additional hidden options and administrative mode parameters beyond those that a...

Page 203: ...and profiles that are made locally on the Cisco Wireless IP Phone All call history entries are removed and all network settings are set back to the default values Only the personal phone book entries are retained You must reconfigure the network settings for the phone to access the network again Using Power Save Mode You need to keep the power save mode enabled If you disable power save the phone ...

Page 204: ...ll to Softkey Setting and press Select to open the Softkey menu Step 4 Scroll to Idle and press Select to choose the softkey that displays on the idle screen Step 5 Scroll to one of the following PhBook or Services and press Select A check mark appears next to the selected option Press Back Step 6 Scroll to CallUp and press Select to choose the softkey that displays when connected to a call Step 7...

Page 205: ... displayed Step 6 Press Back to return to the Network Config menu Selecting the Data Rate The default setting is Auto in which the phone automatically adjusts to the data rate of the access point You can change this setting to a value of 11 megabits per second Mbps or lower Note The data rate setting is the maximum rate that the phone uses If set to 11 Mbps the phone could transmit at 1 2 5 5 or 1...

Page 206: ...lly adjust its local power to the setting that the access point running Cisco IOS only advertises If this is the case you do not need to change the transmit power setting Note If Client Transmit Power is set in the access point the phone automatically uses the same client power setting If the access point is set for the maximum setting Max the access point uses the Transmit Power setting on the ph...

Page 207: ...enu Network Config and press Select Step 2 Scroll to CDP TX Enable Disable and press Select Step 3 Scroll to Enable or Disable and press Select A check mark appears next to the selected item The default is Enable Press Back to return to the menu Step 4 Scroll to CDP TTL time to live and press Select Step 5 Press Edit to enter the appropriate value default is 180 Then press Back Step 6 Scroll to CD...

Page 208: ...ing Information for Basic Problems The most common causes of lost connectivity between the Cisco 7920 Configuration Utility and the Cisco Wireless IP Phone 7920 are mismatched basic settings If the Cisco 7920 Configuration Utility does not communicate with the phone check for possible problems with these 7920 USB NIC device Ensure that this NIC device is installed on the PC Set the device for TCP ...

Page 209: ... Windows UI Operation Errors Error Code Possible Problem Possible Solution ERR001 String length is too long Shorten the string length ERR002 Number is out of range Enter the number in the proper range ERR003 Incorrect IP address format Set the IP address in the range of 1 0 0 1 to 255 255 255 255 and set the subnet mask in the range of 1 0 0 0 to 255 255 255 255 Table 9 3 TCP Connection Errors Err...

Page 210: ...ick the Skip button to ignore format checking in the Unknown Setting Window You can also click the Delete button to delete this setting parameter in the Unknown Setting Window ERR202 Setting value is not available in configuration file Look for the missing value in the configuration file and make the correction ERR203 No equals sign between setting parameter and setting value Add an equals sign be...

Page 211: ...eless IP Phone 7920 is locked or whether it is performing firmware image upgrade Upload the firmware image again later Table 9 4 File Format or File Access Errors continued Error Code Possible Problem Possible Solution Table 9 5 TFTP or Network Errors Error Code Possible Problem Possible Solution ERR300 TFTP fails in importing configuration file Import the configuration file again ERR301 TFTP fail...

Page 212: ...s_supp ort_troubleshoot_and_alerts html Cisco Fixed and Mobile Wireless documentation http www cisco com univercd cc td doc product wireless index htm Cisco Products and Technologies Cisco Voice Applications including Cisco CallManager http www cisco com warp public 44 jump voice_applications shtml Cisco Products and Technologies telephony including Cisco IP Phones http www cisco com warp public 4...

Page 213: ...istration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 Chapter 9 Troubleshooting the Cisco Wireless IP Phone 7920 Where to Go for More Troubleshooting Information Cisco 7920 Configuration Utility Troubleshooting Tips page 9 28 ...

Page 214: ... 9 Troubleshooting the Cisco Wireless IP Phone 7920 Where to Go for More Troubleshooting Information 9 34 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 ...

Page 215: ...ou for assistance Cisco recommends that you create a web page on your internal support site that provides end users with important information about their new Cisco Wireless IP Phone 7920 Consider adding the following types of information to this site How Wireless IP Phones Operate page A 1 How Users Get Copies of Cisco IP Phone Manuals page A 3 How Users Configure Phone Features and Services page...

Page 216: ...es Parking garages and outdoor areas where access points are not located or out of range The Cisco Wireless IP Phone 7920 has many of the same phone features as the IP phone desktop models such as Mute access to voice messaging and directories The phone has a limited number of buttons because of its size As a consequence the following are some differences in its operation No line buttons You must ...

Page 217: ...nd users on your website For a list of available documentation for Cisco IP Phones go to this URL http www cisco com univercd cc td doc product voice c_ipphon index htm For a list of available documentation for Cisco CallManager go to this URL http www cisco com univercd cc td doc product voice c_callmg index htm For more information about viewing or ordering documentation see the Obtaining Docume...

Page 218: ...on page 7 13 A description of a web based graphical user interface application and how to access it with a web browser An overview of tasks that users can accomplish by using the web page You can also refer users to Customizing Your Cisco IP Phone on the Web which is available at this URL http www cisco com univercd cc td doc product voice c_ipphon english ipp79 60 usopt pdf Related Topics How Wir...

Page 219: ...d and the interface to the voice messaging system in Cisco CallManager refer to the documentation for your system at this URL http www cisco com univercd cc td doc product voice c_callmg index htm If you are using a Cisco Unity voice messaging system refer to the Cisco Unity documentation for your system for configuring voice messaging and the initial passwords at this URL http www cisco com unive...

Page 220: ...Appendix A Providing Information to Users By Using a Website How Users Access Voice Messages A 6 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 ...

Page 221: ... D I X B Supporting International Users Translated and localized versions of the Cisco Wireless IP Phone 7920 are available in these languages English French German Dutch You can obtain translated documentation for the Cisco IP Phones at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm ...

Page 222: ...Appendix B Supporting International Users B 2 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4 0 and 4 1 OL 7104 01 ...

Page 223: ...l and operating environment specifications Table C 1 Physical and Operating Environmental Specifications Specification Value or Range Operating temperature 0 to 45 C 32 to 113 F Operating Relative Humidity 10 to 95 non condensing Storage Temperature 30 to 60 C 22 to 140 F Drop Specification 1 meter to concrete Thermal Shock 30 C for 24 hours to up to 70 C for 24 hours Phone Height 132 1 mm 5 2 in ...

Page 224: ...ed lithium ion battery 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter Distance Requirements As supported by the 802 11b specification the Cisco Wireless IP Phones should be within 500 to 1000 feet of an access point Desktop Charger Height 75 mm 3 0 in Desktop Charger Width 93 mm 3 7 in Desktop Charger Depth 129 mm 5 1 in Table C 1 Physical and Operating Environmental Specifications continued...

Page 225: ... 2 8 overview 2 3 troubleshooting 9 3 AP settings identifying 9 11 associated AP MAC address 6 6 associated AP SSID 6 6 audience for this document 1 13 authentication AKM 4 23 LEAP 4 23 open 4 23 selecting type 5 12 5 15 shared key 4 23 wireless network setting 5 12 auto registration using 3 8 using with TAPS 3 9 auxiliary VLAN description 2 12 B barge 7 4 BAT Bulk Administration Tool 3 10 battery...

Page 226: ...nslations 3 16 CCKM 2 6 description 2 6 CDP 2 6 description 2 6 setting 4 26 time to live 4 27 4 28 4 30 transmit interval 4 27 4 30 CDP settings hidden options 9 27 Cisco 7920 Configuration Utility See configuration utility Cisco CallManager active server 6 4 adding phone to database of 3 7 configuration tasks 3 6 configuring DHCP settings 2 18 interacting with 2 17 network setting 6 4 restrictin...

Page 227: ... 9 30 import function 4 35 import settings 4 17 installing 4 1 log history window 4 36 log in 4 11 log out 4 12 network connection 4 37 network settings troubleshooting 9 31 parameter settings 4 18 password default 4 11 phone preference window tabs 4 18 phone profile window using 4 16 restore to factory defaults 4 13 security errors troubleshooting 9 32 settings wizard using 4 14 starting the conf...

Page 228: ... interacting with 2 18 IP address 2 18 modifying settings 5 4 network setting 6 3 network settings without DHCP 3 25 priority for TFTP server 2 18 scope settings 2 18 subnet mask 2 18 troubleshooting 9 12 directory numbers assigning manually 3 11 direct sequence spread spectrum DSSS 2 3 displaying network statistics 1 18 disposal warning 3 15 DNS server network setting 6 3 settings for TFTP server...

Page 229: ...ity installed 4 3 creating new configuration 9 10 format error 9 30 firmware checksum error 9 30 uploading 4 4 uploading with configuration 4 26 uploading with configuration utility 4 12 verifying version 1 19 G greeting message 4 26 group call pickup 7 6 H hardware verifying version of phone 1 20 hardware requirements configuration utility 4 2 hidden options accessing 9 21 CDP menu 9 27 data rate...

Page 230: ...ower end 1 3 softkeys 1 2 L LAN 2 11 LDAP directories using with Cisco IP Phone 7 12 LEAP authentication description 2 14 description 2 6 prompt mode switching on and off 5 18 wireless network setting 5 12 LEAP username length 5 17 setting 5 17 Light Extensible Authentication Protocol See LEAP local configuration erasing 9 22 loud ring tone downloading 7 14 loudxxx raw 7 15 M MAC address determini...

Page 231: ...orted 2 6 TCP 2 7 TFTP 2 7 TKIP 2 7 UDP 2 7 WEP 2 8 WiFi 802 11 2 8 WPA 2 8 network outages identifying 9 12 network requirements for installation 3 2 network security 4 23 to 4 25 AKM authentication 4 23 authentication type 4 23 LEAP authentication 4 23 open 4 23 shared key 4 23 network settings accessing on phone 5 2 CallManager 6 4 configuring 5 1 DHCP enable 5 3 5 4 6 3 DHCP server 6 3 display...

Page 232: ...hone profile window using 4 16 phone resets resolving problems 9 11 phone roaming troubleshooting 9 15 phone settings 4 25 access restrictions 5 2 6 2 CDP 4 26 CDP time to live 4 27 4 28 4 30 CDP transmit interval 4 27 4 30 greeting message 4 26 ring list filename 4 26 ring tone 4 26 ring tone name 4 26 welcome message 4 26 wireless network configuration 6 1 phone type Cisco 7920 3 11 prior to Cis...

Page 233: ...ith 7920 phone type 3 12 resetting phones 9 13 phone to factory default settings 4 13 resolving startup problems 9 2 to 9 10 resolving voice quality problems 9 11 to 9 16 RF network data rate 4 21 SSID 4 21 transmit power 4 21 WPA Pre shared key 4 21 RF network settings 4 21 ringlist xml 7 14 ring list filename 4 26 ring tone adjusting volume 7 15 creating custom 7 14 default in phone 4 26 downloa...

Page 234: ...rt circuit protection warning 3 15 shortcuts access special characters 1 3 ring and vibrate mode 1 3 speed dial 1 2 switching key lock on and off 1 3 site survey performing 6 7 verification steps 6 8 site survey utility accessing with phone menu 6 9 display values 6 9 skinny client control protocol See SCCP softkey templates configuring 7 8 software requirements configuration utility 4 2 specifica...

Page 235: ...ystem parameters 4 18 DNS server 4 21 IP address 4 20 primary gateway 4 20 setting 4 18 subnet mask 4 20 TFTP server 4 20 T TAPS Tool for Auto Registered Phones Support 3 9 task button export 4 17 import 4 17 task buttons 4 16 TCP description 2 7 error with IP address 9 29 telephony features barge 7 4 caller ID 7 5 call forward 7 4 call hold 7 6 call park 7 5 call pickup 7 5 call waiting 7 5 confe...

Page 236: ... settings 9 8 configuration utility 9 28 DHCP 9 12 DNS 9 13 DNS settings 9 8 general information 9 17 IP addressing and routing 9 7 logging information 9 20 more information 9 32 network connectivity 9 6 network outages 9 12 phones resetting 9 13 services on Cisco CallManager 9 9 TFTP settings 9 6 VLAN configuration 9 12 Wireless IP Phone 7920 9 1 U UDP description 2 7 uploading firmware 4 4 4 26 ...

Page 237: ...e 4 26 WEP 2 8 description 2 8 WEP encryption description 2 15 WEP key 4 24 5 19 configuring 5 20 5 21 setting up encryption 5 19 WiFi 802 11 description 2 8 WiFi 802 11b 2 3 Wired Equivalent Privacy See WEP Wired Equivalent Privacy key See WEP key wireless domain server WDS 2 11 wireless IP phone 1 1 wireless IP phone See Wireless IP Phone 7920 Wireless IP Phone 7920 1 1 adding manually to Cisco ...

Page 238: ...6 6 associated AP SSID 6 6 authentication 5 12 authentication type 5 15 configuring 6 1 displaying configuration values 5 12 6 6 LEAP 5 12 network type 6 6 SSID 5 12 WPA Pre shared key 5 13 Wireless Protected Access See WPA Wireless standard See WiFi 802 11 WLAN components 2 5 configuring network settings 6 1 optimal voice environment 6 10 roaming 2 10 security 2 4 security mechanisms 2 13 voice q...

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