C-1
Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 5.0
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A P P E N D I X
C
Troubleshooting
This appendix contains troubleshooting tips and procedures for sensors and software. It contains the
following sections:
•
Preventive Maintenance, page C-1
•
Disaster Recovery, page C-2
•
Password Recovery, page C-3
•
Troubleshooting the 4200 Series Appliance, page C-3
•
Troubleshooting IDM, page C-34
•
Troubleshooting IDSM-2, page C-38
•
Troubleshooting AIP-SSM, page C-44
•
Gathering Information, page C-46
Preventive Maintenance
The following actions will help you maintain your sensor:
•
Back up a good configuration. If your current configuration becomes unusable, you can replace it
with the backup version.
For the procedure, see
Creating and Using a Backup Configuration File, page 12-17
.
•
Save your backup configuration to a remote system.
For the procedure, see
Copying and Restoring the Configuration File Using a Remote Server,
page 12-15
.
•
Always back up your configuration before you do a manual upgrade. If you have auto upgrades
configured, make sure you do periodic backups.
•
Create a service account.
A service account is needed for password recovery and other special debug situations directed by
TAC.
For the procedure, see
Creating the Service Account, page 4-13
.