
C-36
Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 5.0
78-16527-01
Appendix C Troubleshooting
Troubleshooting IDM
Step 3
If you have Java Plug-in 1.4.2 installed:
a.
Click the
Advanced
tab.
b.
Type
-Xmx256m
in the
Java RunTime Parameters
field.
c.
Click
Apply
and close the Java Control Panel.
Step 4
If you have Java Plug-in 1.5 installed:
a.
Click the
Java
tab.
b.
Click
View
under Java Applet Runtime Settings.
c.
Type
-Xmx256m
in the Java Runtime Parameters field and then click
OK
.
d.
Click
OK
and exit the Java Control Panel.
Cannot Launch IDM - Loading Java Applet Failed
Symptom
The browser displays
Loading Cisco IDM. Please wait ...
At the bottom left corner of the
window,
Loading Java Applet Failed
is displayed.
Possible Cause
This condition can occur if multiple Java Plug-ins (1.4.
x
and/or 1.3.
x
) are installed
on the machine on which you are launching the IDM.
Recommended Action
Clear the Java cache and remove temp files and clear history in the browser you
are using. The result is that neither of these plug-ins will be used by default and each applet should
use the correct plug-in.
To clear the cache, follow these steps:
Step 1
Close all browser windows.
Step 2
If you have Java Plug-in 1.3.
x
installed:
a.
Click
Start
>
Settings
>
Control Panel
>
Java Plug-in 1.3.x
.
b.
Click the
Advanced
tab.
c.
Under Java Runtime Environment, select
JRE 1.3.x
from the drop-down menu.
d.
Click the
Cache
tab.
e.
Click
Clear
.
Step 3
If you have Java Plug-in 1.4.
x
installed:
a.
Click
Start
>
Settings
>
Control Panel
>
Java Plug-in 1.4.x
.
b.
Click the
Advanced
tab.
c.
Under Java Runtime Environment, select
JRE 1.3.x
from the drop-down menu.
d.
Click the
Cache
tab.
e.
Click the
Browser
tab.
f.
Deselect all browser check boxes.
g.
Click
Clear Cache
.