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Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 5.0
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Appendix C Troubleshooting
Password Recovery
Note
You are prompted to change the cisco password.
3.
Run the
setup
command.
For the procedure, see
Initializing the Sensor, page 3-2
.
4.
Upgrade the sensor to the IPS software version it had when the configuration was last saved and
copied.
For more information on obtaining IPS software versions and how to install them, see
Obtaining
Cisco IPS Software, page 18-1
.
Warning
Trying to copy the saved configuration without getting the sensor back to the same IPS software
version it had before the disaster can cause configuration errors.
5.
Copy the last saved configuration to the sensor.
For the procedure, see
Creating and Using a Backup Configuration File, page 12-17
.
6.
Update clients to use the new key and certificate of the sensor.
Reimaging changes the SSH keys and HTTPS certificate of the sensor. For the procedure, see
Adding Hosts to the Known Hosts List, page 4-31
.
7.
Create previous users.
For the procedure, see
Adding and Removing Users, page 4-11
.
Password Recovery
The following password recovery options exist:
•
If another Administrator account exists, the other Administrator can change the password.
•
If a Service account exists, you can log in to the service account and switch to user root using the
command
su - root
. Use the
password
command to change the CLI Administrator account’s
password. For example, if the Administrator username is “adminu,” the command is
password
adminu
. You are prompted to enter the new password twice. For more information, see
Creating the
Service Account, page 4-13
.
You can reimage the sensor using either the recovery partition or a system image file. For more
information, see
Chapter 17, “Upgrading, Downgrading, and Installing System Images.”
Troubleshooting the 4200 Series Appliance
This section contains information to troubleshoot the 4200 series appliance.
Tip
Before troubleshooting the appliance, check the Caveats section of the Readme for the software
version you have installed on your sensor to see if you are dealing with a known issue.