57
Troubleshooting & Errors
This section provides the necessary information to decode, indentify and
understand the errors. However, eventually, Circontrol staff help may be needed
to solve the issues. In that case, please, contact
to
get help.
When contacting Circontrol, it is important to provide some background
information regarding the issue. It is essential to answer the questions exposed
below to receive a proper support. Answering these points, will be helpful for
customer too, in order to understand the error and allow the maintenance staff to
fix the problems by itself.
MAIN QUESTIONS:
1 — Serial number of the Charging Station.
2 — Charging Station upgdated? Firmware version.
3 — Charging Station previously repaired?
4 — Particular configuration (f.e. power reduced)?
5 — Remote Connection?
6 — OCPP integrations activated?
7 — Troubles during commissioning or installation?
Others:
8 — Clarifying pictures, videos or extra information
Summary of Contents for Raption 50 Gen2 Series
Page 1: ...Service Manual Raption 50 Gen2 Series ...
Page 2: ......
Page 4: ...0 ...
Page 7: ...03 8 Maintenance 80 9 Annexes 84 10 Technical data 86 11 Need help 90 ...
Page 12: ...08 Raption 50 Series Service Manual B Dimensions Units specified in millimeters ...
Page 14: ...10 Raption 50 Series Service Manual 1 ELECTRONIC BOARDS ETC UPPER PART ...
Page 16: ...12 Raption 50 Series Service Manual 2 POWER MODULES MEDIUM PART 1 7 2 3 4 6 5 13 8 9 12 11 10 ...
Page 21: ...17 6 BLOCK DIAGRAM ...
Page 23: ...19 Raption 50 Series Service Manual ...
Page 55: ...51 ...
Page 94: ...90 Raption 50 Series Instruction Manual 11 Raption 50 Series Service Manual ...