MV U320-R, U320-RX_Ciprico Inc.
D-5
MediaVault U320-R, U-320-RX User Manual
Return Parts Policy
Any warranty or service returns must be accompanied by an approved
Return Materials Authorization (RMA) number to ensure prompt handling
and processing.
Spare parts manufactured by Ciprico Inc. and purchased from Ciprico Inc.
after the original disk array order carry a three (3) year warranty. Host Bus
Adapters and spare parts (including drives) not manufactured by Ciprico
Inc. will carry whatever warranty is supported by manufacturer, and
customer will be advised to seek remedy through the appropriate
manufacturer. Ciprico Inc. will make effort to assist customer, however any
assistance outside of nominal facilitation will be billed at current hourly
rate.
If the MV U320-R or MV U320-RX is suspected of malfunctioning or not
performing as expected, conduct Ciprico Inc. Technical Support at 1-877-
484-3797, extension 7, or through the Ciprico Inc. Web site at
http://
www.ciprico.com
.
Provide the service support personnel with the following information:
• MV U320-R or MV U320-RX model and serial number
• Return shipping address
• Daytime telephone number
• Description of the problem
• Copy of the original purchase invoice
The service support personnel will assist you in determining whether the
MV U320-R or MV U320-RX requires repair. If the products needs repair,
the Service Support department will issue an RMA (Return Materials
Authorization) number.
IMPORTANT: Obtain an RMA number from Service Support before
you return the MV U320-R or MV U320-RX. Include the RMA number
on the shipping label. The RMA number is crucial for tracking the
returned MV U320-R or MV U320-RX and providing proper service.
