Christie IMB, User Manual

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94 Christie Integrated Media Block User Manual
020-100845-05 Rev. 1 (08-2013)
Troubleshooting
Why do flashes appear on the screen during
playback? Turning the projector or Christie
IMB on and off does not correct the issue • Make sure the Christie IMB is firmly inserted into the IMB slot in
the projector card cage. If it appears loose, remove it, re-seat it,
and make sure it is securely locked in position.
• Test your NAS device to determine if it can maintain the required
bandwidth to stream content to the Christie IMB. For instructions
on testing communication speed, see the documentation for your
NAS device.
• Change the file system protocol on the NAS device to Network File
System (NFS).
• Verify that the NAS device is connected directly to the Christie IMB
NAS port.
• Verify that no other devices are connected to the Christie IMB NAS
port.
How do I create a black time delay between
clips in a play list? See Create and Add a Black Delay to a Play List on page 10.
If I create a macro and select Disable
Subtitles in the Activity Type list, is this
setting applied to all content? No.
The subtitles are only disabled if the macro is added to a play list.
To create a macro to disable subtitles, see
Add an Activity to a
Macro on page 41.
How do I present a single projector
presentation with a dual projector
configuration? • Turn the lamp off on one of the projectors.
• Run the content on the slave projector. If you select this option, all
audio and automation controls must be moved to the slave
projector.
On a dual projector configuration, how do I
correct image flashing and synchronization
issues on the slave projector? The slave projector is not receiving a correct synchronization signal
from the master Christie IMB.
• Remove all 90 degree adapters on the synchronization cable.
• Replace the RG-6 cable.
How do I play 24 and 48 fps content located
in the same play list? The Christie IMB automatically transitions between 2D and 3D
content, different frame rates, and resolutions. To automatically
transition from one flash rate to another, you must create 3D files on
the projector. To create and edit 3D files, you must have Solaria Main
Software version 4.0 or higher installed on the projector. If you do
not have Solaria Main Software version 4.0 installed, contact Christie
support and request the Playing HFR Content on the Christie IMB
instruction sheet and software patch.
How do I play 3D content at frame rates
higher than 30 frames per second (FPS) per
eye? A Christie Previsto HFR license is required to play high frame rate 3D
content. To determine if you have a Christie Previsto HFR license, tap
Christie IMB > System > Licenses. If you have a Christie Previsto
HFR license, it appears in the licenses list.
To purchase a Christie Previsto HFR license, see
Download Feature
Licensing on page 11.
Problem Resolution