Christie IMB, User Manual

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Troubleshooting
Christie Integrated Media Block User Manual 93
020-100845-05 Rev. 1 (08-2013)
Playback Troubleshooting
Why do I receive buffer underrun errors
when playing content from a QNAP NAS? This error can occur when there is more than 30 minutes between
shows and the hard disk standby feature is enabled on the QNAP
NAS. When the QNAP NAS is in standby mode, it can take 5 to 10
seconds for it to respond.
To turn hard disk standby off:
1. Log in to the QNAP NAS management screen. The default
password and user name are admin.
2. Expand System Administration.
3. Click Hardware in the left pane.
4. Clear the Enable hard disk standby mode... check box in the
right pane.
5. Scroll to the bottom of the screen and click Apply.
Problem Resolution
How do I play MPEG-2 content? To play MPEG-2 content, this software must be installed on the
projector:
• Christie IMB-S2 Main Software v1.2 or later.
• Solaria One Main Software v4.0.1 or later on Solaria One and
Solaria One+ projectors.
• Solaria Main Software v3.1.1 or later on all other Christie series 2
projectors.
See Play MPEG-2 Content on page 31.
How do I configure my audio settings? See Manage Audio Settings on page 63.
If the lamp turns off unexpectedly, does
playback stop? Yes.
If the lamp goes out, the Christie IMB pauses playback. As soon as
the lamp is turned on, you can resume playback from where it was
paused.
How do I play high frame rate (HFR)
content? • A HFR license is required to play HFR content. Verify the license is
installed.
• ICP version 4.0 or later is required to play HFR content on Christie
4K projectors. Solaria software version 3.1.0(3) and later includes
the ICP software and firmware necessary to display HFR content.
Download the latest Solaria software from the Christie web site.
After updating my Christie IMB software to
version 3.1.1 my 3D images are inverted.
Applying the 3D settings on the Channel
tab temporarily corrects the problem. How
do I permanently correct the inverted 3D
images? See information bulletin 020-200201-01 Christie IMB-S2 Default 3D
Setting Files on the Christie web site for corrective procedures for
this issue.
Problem Resolution