Christie 135-008109-01 User Manual Download Page 49 | Manualshive

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Computer images do not display correctly

Images that originate from a computer source do not display correctly on the panel.

Details

Possible causes for this issue include:

•

The resolution and frequency of the video card in the computer are not compatible with the
display.

•

Clock and Phase settings need adjustment.

Resolution

•

Select a compatible resolution and vertical frequency.

•

Adjust Clock and Phase settings.

Troubleshooting

FHD553-XE-R and FHD553-XE-HR LCD Panels User Guide

49

020-001198-04 Rev. 1 (01-2019)

Copyright

©

2019 Christie Digital Systems USA, Inc. All rights reserved.

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Summary of Contents for 135-008109-01

Page 1: ...User Guide 020 001198 04 FHD553 XE R and FHD553 XE HR LCD Panels ...

Page 2: ... been designed modified or approved by Christie for such use g Except where the product is designed for outdoor use problems or damage caused by use of the product outdoors unless such product is protected from precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product...

Page 3: ...cking the remote control 18 Mounting a display panel 18 Securing an LCD display panel to an adjacent panel 18 Connecting signal to the display panel 19 Installing and configuring the Remote Power Rack Shelf 19 Required tools 19 Mounting the Remote Power Rack Shelf 20 Inserting the power modules into the Remote Power Rack Shelf 20 Connecting the LCD display panel power cables to the Remote Power Ra...

Page 4: ...on screen display 29 Setting the on screen display transparency 29 Changing the location of the on screen display 29 Setting the size of the on screen display 29 Rotating the on screen display 29 Changing the on screen display language 30 Configuring the on screen display timeout 30 Changing the behavior of the power LED 30 Changing the date and time 30 Scheduling when the display is on 30 Adjusti...

Page 5: ...i tearing settings 43 Obtaining the temperature and fan status 44 Enabling DisplayPort Multi Stream Transport MST 44 Disabling the OPS Always Powered setting 44 Performing a factory reset 44 Reading the system status 45 Recommended low light image settings 45 Troubleshooting 46 The display does not turn on 46 No picture appears on the display 46 The remote control does not work 47 The image geomet...

Page 6: ...fications 52 Supported timings 53 Overall dimensions 55 Regulatory 55 Safety 55 Electro magnetic compatibility 55 Environmental 56 Content FHD553 XE R and FHD553 XE HR LCD Panels User Guide 6 020 001198 04 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 7: ... within the carton 1 Before unpacking prepare a stable level and clean surface near a wall outlet 2 Set the box in an upright position and pull out the white carton locks 3 Lift up the top cover carton 4 Remove the ESD bag before removing the display from the bottom tray carton 5 Remove any additional packaging such as protective stickers from the display panel FHD553 XE R and FHD553 XE HR LCD Pan...

Page 8: ...kaging 3 Connect the power cord to a power source and turn on the display panel For AC models pull out the extended power cable and connect it to an AC power cord For DC models pull out the DC power cord When connecting to a power source for the first time the display panel automatically cycles through test patterns for 15 minutes only 4 As the display panel is cycling through the test patterns in...

Page 9: ...l into the wall pay close attention to adjacent panels Make sure there is a minimum of 0 5 mm between mounted panels to allow for thermal expansion Cleaning the panel Learn how to clean the display panel After disconnecting the power cable wipe contaminated parts and each part of the product screen lightly with a dry and soft cloth Do not use a liquid spray cleaners or any abrasive cleaners to cle...

Page 10: ...emote control unit and batteries DC daisy chain power cable DisplayPort cable 1 8m RS485 communications cable 2m Joint metal plate kit IR extender cable Spacer tool Qty 2 P N 003 006724 XX Product documentation For installation setup and user information see the product documentation available on the Christie website Read all instructions before using or servicing this product 1 Access the documen...

Page 11: ...all or move the product Do not drop the product Do not apply excessive force to the sides of the bezel when mounting the panel or pushing into its locked position Always handle the product on the opposing corners of the bezel to avoid direct contact with the glass TIP HAZARD When shipping a panel use the provided packing materials and secure to a pallet When moving the panel always use the handles...

Page 12: ...o ensure the installation meets the local electrical code Install the product near an easily accessible AC receptacle Hazardous voltages are present at power system inputs The DC output though not dangerous in voltage has a high short circuit current capacity that may cause severe burns and electrical arcing SHOCK HAZARD Power supply uses double pole neutral fusing Before working with live power s...

Page 13: ...rol D Keypad You can use the keypad instead of the remote control unit to operate the on screen display OSD controls The keypad operates as follows On Standby Press once to toggle from Standby mode to On mode Press it again to return to Standby mode SOURCE To select a source press the SOURCE button repeatedly with no menus visible on screen Right key When a menu is visible on screen this button op...

Page 14: ...g with a PC or a home theater automation or control system H Ethernet An RJ 45 connector for connecting to a computer or a home theater system over a wired Ethernet network I DP Out DisplayPort 1 2 and HDCP compliant digital video output for connecting the display panel to the next display panel in a video wall This output can be used with DP HDMI or DVI inputs For more information about creating ...

Page 15: ...Selects the HDMI source 2 D Display options P Position Selects the PIP position DISPLAYPORT Selects the DisplayPort source PIP Turns the PIP feature on or off OPS Selects the OPS source E P Source Selects the secondary sub source F Swap Swaps the main and PIP source G Navigation buttons Controls and functions FHD553 XE R and FHD553 XE HR LCD Panels User Guide 15 020 001198 04 Rev 1 01 2019 Copyrig...

Page 16: ...he menu system J Image adjustments SCALING Selects each aspect ratio in sequence Full Screen Native Letter Box and 4 3 BRIGHT Adjusts the brightness CONTRAST Adjusts the contrast AUTO Automatically adjusts the VGA source SOURCE Selects each source in sequence Controls and functions FHD553 XE R and FHD553 XE HR LCD Panels User Guide 16 020 001198 04 Rev 1 01 2019 Copyright 2019 Christie Digital Sys...

Page 17: ...owing Ensure that the battery polarities are correct Do not mix an old battery with a new one or mix different types of batteries together Do not expose batteries to excessive heat such as sunlight or fire If you will not use the remote control for a long time consider removing the batteries to avoid damage from battery leakage 1 On the back of the remote control press down on the tab on the cover...

Page 18: ...he panel Christie recommends using spacers with a minimum height of 6 35 mm 25 in Mounting brackets may block access to the connector ports To ensure the preferred mount allows access to the connectors refer to the display panel line drawings on www christiedigital com for measurements At the location where the space between tiles is the tightest use the spacer tool to ensure there is a minimum of...

Page 19: ...er Rack Shelf external power supply Required tools Make sure the following tools are available during the installation Remote Power Rack Shelf installation tools Screwdrivers Molex Crimping Tool P N 154 124108 XX If the power cord supplied with your product is not long enough to connect the first display panel in an array to the Remote Power Rack Shelf module you must purchase a power cord of an a...

Page 20: ...he LCD display panel power cables to the Remote Power Rack Shelf To power the FHD553 XE R and FHD553 XE HR panels connect the cables between the LCD panels and the Remote Power Rack Shelf 1 Connect the main power cable to the Remote Power Rack Shelf 2 Connect the LCD panel cable to the main power cable If the power cord supplied with your product is not long enough to connect the first display pan...

Page 21: ...ack Shelf the IP address and subnet mask of the computer must also be changed The IP address for the web interface is one digit higher than the IP address of the device For example when the IP address of the device is 10 10 10 201 the address of the web interface is 10 10 10 202 5 If prompted run the MSXML add on 6 Log in to the Remote Power Rack Shelf with your username and password The default u...

Page 22: ... Automatically retrieve the date and time from a server a Select Enable SNTP Service b Type the IP address of the SNTP source c In the Time Zone Adjustment field select the time zone adjustment for the location of the Remote Power Rack Shelf 4 Click Save 5 If the time is set by an SNTP service click Get Time Now Setting the temperature units Change the units used when reporting the temperature 1 L...

Page 23: ...nection Use a standard Ethernet cable with an RJ45 male connector 1 Connect the Ethernet cable to the Ethernet port on the display panel 2 Connect the Ethernet cable to the control computer Creating an IR extender connection Learn how to connect an IR extender cable to a display panel 1 Connect the IR extender cable to the IR extender input on the display panel 2 Place the extender cable receiver ...

Page 24: ... Transport MST DisplayPort 1 2 input and output can support daisy chaining up to four display panels Connecting an HDMI or a DVI D source Learn how to create a connection using an HDMI or a DVI D source 1 Do one of the following Connect an HDMI or a DVI to HDMI cable to the HDMI port on the display panel Connect a DVI D cable to the DVI D port on the display panel 2 Connect the cable to the contro...

Page 25: ...e video signal You can do this using an external video splitter or by daisy chaining up to 16 display panels together using the DP Out connector If you are daisy chaining the display panels together consider the following The DP Out connector on a display panel performs the same function as an external video splitter The DP Out connector functions as a repeater for all digital inputs including DVI...

Page 26: ...ct the remaining display panels using the DP out of the upstream display panel and the DP In of the downstream display panel Connecting an RS232 or an Ethernet controller to a video wall in landscape orientation Complete the following steps to connect an RS232 or an Ethernet controller to a video wall in landscape orientation It is not recommended that more than 25 display panels be daisy chained ...

Page 27: ...onnect the controller to the top left or the top right display panel 2 Connect the remaining panels as illustrated Turning on the display panel Learn how to turn the power on 1 Turn on all source components 2 Connect the power cord to the power receptacle on the side of the display panel 3 Connect the other end of the power cord to a power source 4 On the side of the display panel turn on the main...

Page 28: ...rees Celsius 41 to 104 degrees Fahrenheit with a maximum relative humidity of 75 Avoid static content Christie recommends displaying moving images whenever possible and using a screen saver with a moving image Turn off the display panel when it is not in use or use the Real Time Clock feature to automatically turn off the display panel at preset times of the day Turn on the IRFM setting Installing...

Page 29: ...e control or keypad 2 Select Basic Settings OSD Location 3 Use the arrows to move the OSD menu to the desired location Setting the size of the on screen display Set the on screen display size 1 Press MENU on the remote control or keypad 2 Select Basic Settings OSD Zoom 3 Use the arrows to display a normal sized or enlarged OSD menu Rotating the on screen display Learn how to rotate the on screen d...

Page 30: ...o change the behavior of the power LED 1 Press MENU on the remote control or keypad 2 Select Basic Settings Power LED 3 Use the arrows to change the behavior of the status indicator LED during standby mode On The LED lights orange to indicate that the display is in standby mode Off The LED is always off regardless of the operational state of the display Changing the date and time Learn how to chan...

Page 31: ...ays Set the same power on and power off times for every day of the week Work Days Set the same power on and power off times for Monday through Friday 4 Select Enable for each day the schedule is active Configuring the on screen display FHD553 XE R and FHD553 XE HR LCD Panels User Guide 31 020 001198 04 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 32: ...contrast controls are interactive A change to one may require a subtle change to the other in order to achieve the optimum setting 1 Display a PLUGE Picture Line Up Generation Equipment test pattern PLUGE patterns vary but generally consist of some combination of black white and gray areas against a black background The example below includes two vertical bars and four shaded boxes 2 Press MENU on...

Page 33: ...where the white rectangle starts to increase in size Sharpening the image Learn how to sharpen the image on a display panel 1 Select a test pattern similar to the one shown below 2 Press MENU on the remote control or keypad 3 Select Image Settings Sharpness 4 Use the arrows to adjust the sharpness Look for white edges around the transitions from black to gray and differently sized lines in the swe...

Page 34: ... hue or tint is the ratio of red to green in the color portion of the image When hue is decreased the image appears red when it is increased the image appears green Saturation and hue are interactive A change to one may require a subtle change to the other in order to achieve the optimum setting 1 Select a color bar test pattern and apply a blue filter 2 Press MENU on the remote control or keypad ...

Page 35: ...splay Use when a single display panel is used by itself not as part of a video wall In this mode the display panel is calibrated to match the selected color temperature very closely Multi Display Use when the display panel is used as part of a video wall In this mode the display panel is finely calibrated to match adjacent displays When display panels are used as part of a video wall all display p...

Page 36: ...mote control or keypad 2 Select Image Settings Flesh Tone 3 Use the arrows to adjust the skin color without affecting the rest of the picture Adjusting the image FHD553 XE R and FHD553 XE HR LCD Panels User Guide 36 020 001198 04 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 37: ...o change the aspect ratio complete the following 1 Press MENU on the remote control or keypad 2 Select Display Settings Aspect Ratio For the picture in picture settings select Display Settings PIP Aspect Ratio 3 Use the arrows to select the Full Screen default 4 3 Letterbox or Native aspect ratio Setting the zoom level Learn how to update the zoom level setting 1 Press MENU on the remote control o...

Page 38: ...ing a picture in picture source Learn how to select a PIP signal source 1 Press MENU on the remote control or keypad 2 Select Display Settings 3 Ensure PIP Mode is enabled 4 Select Select Source and in the PIP Input Source table use the arrow keys to select a source If a source cannot be used for PIP mode a dash appears for that source in the table Setting the picture in picture position Learn how...

Page 39: ... down Updating the clock VGA sources The Clock control sets the frequency of the pixel sampling clock indicated by the number of incoming pixels per line so that all pixels generated by a particular source are sampled Steady flickering or several soft vertical stripes across the image can indicate poor pixel tracking Proper pixel tracking helps to ensure that the image quality is consistent across...

Page 40: ...ct a baud rate Enabling Smart Light Control Smart Light Control automatically calibrates the luminance of the display panel using internal sensors 1 Press MENU on the remote control or keypad 2 Select Advanced Settings Smart Light Control 3 Select one of the following Consistency Use this setting to make the luminance of the display panel consistent over time The display panel uses internal sensor...

Page 41: ...ature Dynamic IP Select Enable to enable DHCP for dynamic IP address assignment Static IP Address Sets the static IP address when the Dynamic IP is disabled or views the static IP address when the Dynamic IP is enabled Range 255 255 255 255 0 0 0 0 Subnet Mask Sets the subnet mask when the Dynamic IP is disabled or views the subnet mask when the Dynamic IP is enabled Range 255 255 255 255 0 0 0 0 ...

Page 42: ...utput connectors or use an external video splitter 1 Press MENU on the remote control or keypad 2 Select Advanced Settings Multi Display Control 3 Use the arrow keys to select any of the following controls Monitor ID Manually set the Monitor ID of each display panel in a video wall Video Wall Enable or disable Video Wall mode When enabled each display panel in a video wall attempts to match its lu...

Page 43: ...anel is controlled by the remote control To use this feature set the IR Mode to Target RS485 cables must be connected to the display panel Auto Video Wall Setup Automatically sets the monitor IDs for all display panels in a video wall To use this option RS485 cables must be connected to the display panel Updating Anti tearing settings If displaying fast moving video the Anti tearing feature can el...

Page 44: ...ontrol computer must support MST MST mode requires high quality cables that are DisplayPort certified Depending on the graphics adapter up to 4 display panels can be daisy chained in MST mode In MST mode the recommended resolution setting for each display panel is 1920x1080 The maximum resolution of a 2x2 video wall is 3840x2160 at 60 Hz 1 Press MENU on the remote control or keypad 2 Select Advanc...

Page 45: ...ettings If a display panel is set up in an area with low ambient light levels such as a broadcast studio or a museum the display panel should be set to a low luminance to blend in with the environment or to match the color temperature of studio lighting To attain the highest quality image Christie recommends the following image settings for low light environments Image setting Recommended range Ba...

Page 46: ... not active The main power switch is off The remote control batteries have run out Resolution Ensure that the display is plugged in and that the power outlet is active Set the main power switch to the on position Replace the batteries No picture appears on the display The display is on and the menus appear but there is no picture on the panel Details Possible causes for this issue include Incorrec...

Page 47: ...rectly connected The image geometry is incorrect The image is displayed with an incorrect aspect ratio Resolution Select a different aspect ratio The content is jittery or unstable The content on the display panel is poor quality or the panel is improperly connected to the source In some cases the horizontal or vertical scan frequency of the input signal may be out of range for the display panel R...

Page 48: ...the brightness or backlight settings Images from the HDMI source do not display Source video over HDMI does not display on the panel Details Possible causes for this issue include The resolution and frequency of the video card in the computer are not compatible with the display HDMI cable from source to display is either defective or too long Resolution Select a compatible resolution and vertical ...

Page 49: ...and frequency of the video card in the computer are not compatible with the display Clock and Phase settings need adjustment Resolution Select a compatible resolution and vertical frequency Adjust Clock and Phase settings Troubleshooting FHD553 XE R and FHD553 XE HR LCD Panels User Guide 49 020 001198 04 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rights reserved ...

Page 50: ...iewing angle H 178 V 178 Response time 8 ms typical Supported colors 16 7 million Display resolution 1920 x 1080 16 9 Display frame rate 60 Hz Rotation Landscape Portrait Control RS232C Ethernet built in keypad IR remote control OSD Language English Simplified Chinese French German Italian Portuguese Russian Spanish Korean Japanese Picture options PIP PBP side by side Source auto detect Yes Key lo...

Page 51: ... max Power consumption FHD553 XE R 130W normal 170W max FHD553 XE HR 165W normal 225W max Power consumption standby mode 0 5W Power ratings for the Remote Power Rack Shelf Description Details Input voltage 120 230 VAC 50 60 Hz 12A at 120VAC 9 5A 230 VAC per rectifier maximum four rectifiers installed Output 52 VDC max 30A per output with maximum four rectifiers installed The number of displays tha...

Page 52: ...d FHD553 XE HR Description Details Operating temperature 5 C 35 C 90 RH Storage temperature 20 C 60 C 75 RH Heat output FHD553 XE R 431 BTU hr typical 567 BTU hr maximum non OPS FHD553 XE HR 545 BTU hr typical 750 BTU hr maximum non OPS Remote Power Rack Shelf Description Details Temperature Operating 10 to 35 C 14 F to 95 F Storage 40 to 85 C 40 to 185 F Humidity non condensing Operating 0 to 93 ...

Page 53: ...3 60 004 65 56 476 70 069 75 60 023 75 029 78 75 68 677 84 997 94 5 WXGA 1360x768 47 712 60 015 85 5 VESA 1280x720 44 444 59 98 64 44 772 59 86 74 5 56 456 74 78 95 75 VESA 1280x768 47 776 59 87 79 5 47 396 59 995 68 25 68 633 84 837 117 5 VESA 1280x800 49 306 59 91 71 49 702 59 81 83 SXGA 1152x864 67 5 75 108 SXGA 1280x1024 63 981 60 02 108 79 976 75 025 135 91 146 85 024 157 5 1440x900 55 469 59...

Page 54: ...154 EDTV 480p 31 5 60 27 03 EDTV 576p 31 25 50 27 HDTV 720p 1280x720 37 5 50 74 25 44 995 59 94 74 176 45 60 74 25 HDTV 1080p 1920x1080 27 24 74 25 56 25 50 148 5 67 433 59 94 148 352 67 5 60 148 5 4K2K 3840x2160 54 24 297 56 25 25 297 67 5 30 297 Specifications FHD553 XE R and FHD553 XE HR LCD Panels User Guide 54 020 001198 04 Rev 1 01 2019 Copyright 2019 Christie Digital Systems USA Inc All rig...

Page 55: ...tion Technology Equipment Safety Part 1 General Requirements Electro magnetic compatibility Emissions FCC CFR47 Part 15 Subpart B Class A Unintentional Radiators ICES 003 A ISSUE 5 Class A CISPR 32 EN 55032 Class A IEC 61000 3 2 EN61000 3 2 Limits for Harmonic Current Emissions IEC 61000 3 3 EN61000 3 3 Limitations of Voltage Changes Voltage Fluctuations and Flicker Immunity IEC 61000 3 3 EN61000 ...

Page 56: ...triction of chemicals REACH and the applicable official amendment s EU Directive 2012 19 EU on waste and electrical and electronic equipment WEEE and the applicable official amendment s China Ministry of Information Industry along with 7 other Government Agencies Order No 32 01 2016 on the control of pollution caused by electronic information products hazardous substances concentration limits GB T...

Page 57: ...lic of South Africa ph 27 0 11 510 0094 Korea Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Russian Federation and Eastern Europe ph 36 0 1 47 48 100 China Shanghai ph 86 21 6278 7708 China Beijing ph 86 10 6561 0240 Brazil ph 55 11 2548 4753 Australia ph 61 0 7 3624 4888 Worldwide ofﬁces Italy ph 39 0 2 9902 1...

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