Chattanooga Vectra Neo, User Manual

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Vectra® Neo Clinical Therapy System
SERVICE AND WARRANTY
Service
When the Vectra® Neo Clinical Therapy System or any of the
accessory modules require service, contact the selling dealer
or DJO Service Department.
All Therapy System and accessory modules returned to
the factory for service must include the following:
1. Written statement containing the following
information:
• RA Number – Obtain from DJO
• Therapy System or Module Model Number
• Therapy System or Module Serial Number
• Contact Person with Phone and Fax Numbers
• Billing Address (for Out of Warranty Repair)
• Shipping Address (Where to Ship Unit after Repair)
• Detailed Description of Problem or Symptoms
2. Copy of original invoice issued at purchase of the
Therapy System or Module
3. Ship the unit to address specified by an authorized
Service Technician
Service to these units should be performed only by a
service technician certifi ed by the Company.
Ultrasound Applicators require annual calibration, from
the date placed in service, by the Factory or a Trained
Technician.
Through the purchase of a Service Manual, DJO, LLC
has made available circuit diagrams, component part
lists, descriptors, or other information which will assist
authorized technical personnel to repair those parts
of the equipment which are designated by DJO, LLC as
repairable.
Expected Life
Expected life of the applicator is 5 years and the control
unit is 10 years. Yearly calibration of the device would
extend the life of the device for as long as servicing is
available by DJO or other factory certifi ed personnel.
WARRANTY REPAIR/OUT OF WARRANTY REPAIR