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If You Cannot Solve the Problem

9-21

T

roub

leshooting

9

If You Cannot Solve the Problem

If you have a problem with your machine and you cannot solve it by referring to the
information in this chapter, contact Canon Authorized Service Facilities or the
Canon Customer Care Center.

CAUTION

If the machine makes strange noises, emits smoke or strange smells, unplug
the power cord immediately, and then contact Canon Authorized Service
Facilities or the Canon Customer Care Center. Do not attempt to disassemble or
repair the machine yourself.

IMPORTANT

Attempting to repair the machine yourself may void the limited warranty.

If you need to contact Canon Authorized Service Facilities or the Canon Customer
Care Center, make sure you have the following information:

•

Product name

MF5530/5550

•

Serial number

The serial number is on the label located at the back of the machine.

•

Software version number (See Chapter 6, "Appendix," in the

Software

Guide

.)

•

Place of purchase

•

Nature of problem

•

Steps you have taken to solve the problem and the results

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Summary of Contents for MF55DD Series

Page 1: ... DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON SINGAPORE PTE LTD 79 Anson Road 09 01 06 Singapore 079906 CANON HONGKONG CO LTD 9 F The Hong Kong Clu...

Page 2: ......

Page 3: ...imageCLASS MF5500 Series Basic Guide ...

Page 4: ... Reader Adobe Acrobat Reader are necessary If Adobe Reader Adobe Acrobat Reader are not installed on your system please download them from the Adobe Systems home page Setting Up the Machine Software Installation Set Up Sheet Copying Printing Instructions Troubleshooting Basic Guide This Manual Fax Instructions Troubleshooting Only for the MF5550 model Facsimile Guide Software Installation and Inst...

Page 5: ...pendix Includes the specifications of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact specification please contact Canon ...

Page 6: ...ks xii Copyright xii Disclaimers xii Legal Limitations on the Usage of Your Product and the Use of Images xiii Important Safety Instructions xiv Installation xiv Power Supply xv Handling xvi Maintenance and Inspections xvii Consumables xix Other Warnings xix Chapter 1 Introduction Customer Support 1 1 Main Components of the Machine 1 2 Operation Panel 1 5 Standby Display 1 7 Energy Saver Mode 1 8 ...

Page 7: ...ument Requirements 3 1 Problem Documents 3 2 Scanned Area of a Document 3 2 Setting Up Documents 3 3 Placing a Document on the Platen Glass 3 3 Positioning Documents 3 3 Loading Documents in the ADF 3 4 The Paper Path of the ADF 3 6 Chapter 4 Printing from Your Computer Before Printing 4 1 Printing Documents 4 3 Canceling Printing 4 4 More Information 4 5 Chapter 5 Copying Documents You Can Copy 5...

Page 8: ...ng a Fax TX Job 7 2 Confirming and Deleting a Fax RX Job 7 3 Chapter 8 Maintenance Periodic Cleaning 8 1 Cleaning the Exterior 8 2 Cleaning the Scanning Area 8 2 Cleaning the ADF Area 8 3 When to Replace the Cartridge 8 4 Print Yield 8 5 Approximate Print Yield 8 5 Handling and Storing the Cartridge 8 6 Handling Precautions 8 6 Storage Precautions 8 6 Storing Partially Used Cartridges 8 7 Recyclin...

Page 9: ...CD Messages 9 9 Paper Feeding Problems 9 12 Copying Problems 9 15 Print Quality Problems 9 16 Printing Problems 9 18 Scanning Problems 9 19 General Problems 9 20 If You Cannot Solve the Problem 9 21 Chapter 10 Machine Settings Accessing the Machine Settings 10 1 Menu Descriptions 10 3 COMMON SETTINGS 10 3 COPY SETTINGS 10 4 Chapter 11 Appendix Specifications 11 1 Index 11 3 ...

Page 10: ... use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully in order to operate the machi...

Page 11: ...his manual are those taken when no optional equipment is attached to the imageCLASS MF5550 The model imageCLASS MF5550 is used for illustration purposes in this manual When there is any difference between MF5530 and MF5550 it is clearly indicated in the text e g Only for the MF5550 model ...

Page 12: ... However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separatio...

Page 13: ...se regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States CAUTION Use of controls adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure International Energy Star Program As an ENERGY STAR Partner Canon USA Inc has determined that this product meets...

Page 14: ...n storage or retrieval system without the prior written permission of Canon Inc Disclaimers The information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF ...

Page 15: ... print or otherwise reproduce any particular document and or of the use of the images scanned printed or otherwise reproduced you should consult in advance with your legal advisor for guidance Paper Money Travelers Checks Money Orders Food Stamps Certificates of Deposit Passports Postage Stamps canceled or uncanceled Immigration Papers Identifying Badges or Insignias Internal Revenue Stamps cancel...

Page 16: ...lectrical shock Do not place the following items on the machine If these items come into contact with a high voltage area inside the machine it may result in a fire or electrical shock If these items are dropped or spilled inside the machine immediately disconnect the power cord from the power outlet Then contact Canon Authorized Service Facilities or the Canon Customer Care Center Necklaces and o...

Page 17: ...y WARNING Do not damage or modify the power cord Also do not place heavy objects on the power cord or pull on or excessively bend it as this could cause electrical damage and result in a fire or electrical shock Keep the power cord away from a heat source failure to do this may cause the power cord coating to melt resulting in a fire or electrical shock Do not connect or disconnect the power cord ...

Page 18: ...following conditions When the power cord or plug is damaged or frayed If liquid has spilled into the machine If the machine has been exposed to rain or water If the machine does not operate normally when you have followed the instructions in the guides included with your machine Adjust only those controls that are covered by the instructions in the guides since improper adjustment of other control...

Page 19: ...ks and instructions for safety Close the ADF or the platen glass cover gently to avoid catching your hand Failing to do so may result in personal injury Do not press down hard on the platen glass cover when using the platen glass to scan a thick book This may damage the platen glass and or result in personal injury Do not subject the machine to strong physical shock or vibration Unplug the machine...

Page 20: ...idge take care not to allow the toner to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine remove the jammed paper gently to prevent the toner...

Page 21: ...ges put the cartridges in a bag to prevent the toner remaining inside the cartridges from scattering and dispose of them in a location away from open flames CAUTION Keep toner and other consumables out of the reach of small children If these items are ingested consult a physician immediately Other Warnings WARNING For cardiac pacemaker users This product generates a low level magnetic field If you...

Page 22: ...xx ...

Page 23: ...function Customer Support Your machine is designed with the latest technology to provide trouble free operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 9 Troubleshooting If you cannot solve the problem or if you think your machine needs servicing contact Canon Authorized Service Facilities or the Canon Customer Care Center ...

Page 24: ...ing unit b b b b Document feeder tray Place documents c c c c Document output tray Documents come out here d d d d Slide guide Adjust to the width of documents e e e e Operation panel Controls the machine f f f f Output tray Outputs printouts g g g g Front cover Open it when you install the cartridge or remove jammed paper h h h h Multi purpose feeder Used when printing paper one by one manually i...

Page 25: ...Main Components of the Machine 1 3 Introduction 1 a a a a Platen glass cover Open it when you place documents on the platen glass for copying or scanning b b b b Platen glass Place documents a b ...

Page 26: ...nnect the telephone cable Only for the MF5550 model c c c c External device jack Connect an external device Only for the MF5550 model d d d d Face up cover Open it when you output paper face up or remove jammed paper e e e e Power socket Connect the power cord f f f f Extension cover Protects paper supply in the cassette from dirt and dust d e f a bc ...

Page 27: ...machine operates f f f f keys Scroll through the selections so you can see other settings g g g g Enlarge Reduce key Sets an enlargement or reduction ratio of the copy h h h h Exposure key Adjusts the copy exposure i i i i Energy Saver key Sets or cancels the energy saver mode manually The key lights green when the energy saver mode is set and goes off when the mode is canceled j j j j Status Moni...

Page 28: ...cels copying and other operations and returns to the standby display o o o o Set key Determines the contents you set or register p p p p Collate Sorts copies in order of pages q q q q Image Quality key Adjusts the quality of printout r r r r Numeric keys Enter copy quantity and other numerical values Start Stop Reset COPY SCAN Menu Clear Set Alarm Enlarge Reduce Image Quality Exposure Collate Ener...

Page 29: ... Copy or Scan mode is as follows Copy Mode Scan Mode NOTE When the machine is plugged in the LCD displays PLEASE WAIT for a while then the standby display appears The standby display in the Fax mode appears only with the MF5550 model See Chapter 1 Introduction in the Facsimile Guide Copy ratio Exposure Copy quantity Paper size Image quality ...

Page 30: ...a copy job is saved in the memory or when the collate copy or other functions are operating When paper jams occur When an error code appears and the Alarm indicator flashes When no paper is loaded in the cassette or multi purpose feeder When PRESS SET KEY is displayed Only for the MF5550 model The machine will be restored from the energy saver mode in the following conditions When receiving print ...

Page 31: ...Energy Saver Mode Manually 1 Press Energy Saver The Energy Saver key goes off and the machine enters the standby mode NOTE The machine can be restored from the energy saver mode immediately However it may vary according to room temperature and circumstances ...

Page 32: ...Energy Saver Mode 1 10 Introduction 1 ...

Page 33: ... for this machine If you have any questions about paper and transparencies contact Canon Authorized Service Facilities or the Canon Customer Care Center Paper Storage In order to prevent paper jams follow this procedure below To prevent moisture buildup store remaining paper wrapped tightly in its original package Store paper in a dry location out of direct sunlight To prevent curling store paper ...

Page 34: ...ult in product malfunction Acceptable Paper A label that can be loaded in the cassette is a standard type label standard card only NOTE The printing speed may become slower than usual depending on the paper size the paper type and the number of sheets you specify This is because the machine s safety function works to prevent the failure due to heat Some types of paper may not feed properly into th...

Page 35: ...ntire area where the machine can technically print from your computer Printing area light shade Canon recommends that you print within this area Paper Envelope NOTE Copying areas are a little larger than printing areas MAX 13 64 5 mm MAX 13 64 5 mm MAX 13 64 5 mm MAX 13 64 5 mm Feeding direction MAX 13 64 5 mm MAX 13 64 5 mm MAX 13 64 5 mm MAX 13 64 5 mm Feeding direction ...

Page 36: ...o cut your hands on the edges of the paper NOTE The paper in the multi purpose feeder is fed prior to the paper in the cassette The cassette holds up to approximately 250 sheets of 17 lb 64 g m2 paper or approximately 20 envelopes Loading Paper in the Cassette 1 Fan the paper stack first then tap the edges on a flat surface to even the stack 2 Pull out the cassette completely ...

Page 37: ...e slide guides are not adjusted correctly for the size of the paper the quality of your printouts may be adversely affected 4 Load the paper stack in the cassette with the print side down When you load paper with a logo on position the paper with the print side down logo side and load it so that the top of the paper feeds first in the cassette ...

Page 38: ...dth slide guides to fit the paper stack Make sure the paper stack does not exceed the load limit mark 6 Insert the cassette into the machine NOTE If you do not completely insert the cassette into the machine paper jams may occur Hooks Load limit mark Hook Hook ...

Page 39: ...er and tap the edges After that reload it in the cassette NOTE Select ENVELOPE for envelopes For details on loading envelopes in the cassette see Loading Envelopes in the Cassette on p 2 7 Do not select FREE SIZE for the paper loaded in the cassette For information on how to use non standard size paper see Loading Paper in the Multi Purpose Feeder on p 2 11 or Loading an Envelope in the Multi Purp...

Page 40: ...s by holding the edges diagonally and bending them gently 3 Run a pen or other rounded object along the back flaps to flatten them The flaps should not bulge more than 13 64 5 mm 4 Tap the edges on a flat surface to even the envelopes 5 Pull out the cassette completely Flap ...

Page 41: ... adjusted correctly for the size of the envelopes the quality of your printouts may be adversely affected 7 Load the envelopes in the cassette with the print side down and the right edge i e closer to the stamp first If the envelope to be loaded has a flap on the short edge this edge must enter the machine first Not loading it this way will result in a paper jam ...

Page 42: ...e width slide guides to fit the envelopes Make sure the envelopes do not exceed the load limit mark 9 Insert the cassette into the machine NOTE If you do not completely insert the cassette into the machine paper jams may occur Hooks Hook Load limit mark Hook ...

Page 43: ...et Press or to select HEAVY PAPER or HEAVY PAPER H press Set If print fixing is not sufficient when printed with HEAVY PAPER selected select HEAVY PAPER H Loading Paper in the Multi Purpose Feeder Use the multi purpose feeder when you want to copy or print on the different paper which is in the cassette Load paper one by one in the multi purpose feeder NOTE The paper in the multi purpose feeder is...

Page 44: ...SETTINGS press Set Press or to select PAPER SETTINGS press Set or to select PAPER SIZE press Set Press or to select the appropriate paper size LTR LGL EXECUTIV A4 B5 ENVELOPE or FREE SIZE press Set NOTE Select ENVELOPE for envelopes For details on loading an envelope in the multi purpose feeder see Loading an Envelope in the Multi Purpose Feeder on p 2 13 When FREE SIZE is selected you can specify...

Page 45: ...er is fed prior to the paper in the cassette 1 Slide the slide guides to fit the size of the envelope you want to load IMPORTANT If the slide guides are not adjusted correctly for the size of the envelope the quality of your printouts may be adversely affected 2 Insert the envelope straightly in the multi purpose feeder with the print side up and the right edge i e closer to the stamp first If the...

Page 46: ...stead of ENVELOPE as the paper size When FREE SIZE is selected you can specify vertical and horizontal sizes of the envelope in the following ranges VERTICAL SIZE 127 mm to 356 mm 5 to 14 HORIZONTAL SIZE 76 mm to 216 mm 3 to 8 1 2 4 Specify the paper type Press Menu or to select COMMON SETTINGS press Set Press or to select PAPER SETTINGS press Set or to select PAPER TYPE press Set Press or to sele...

Page 47: ...ientation of the paper in the cassette or in the multi purpose feeder are as shown below When you place a document on the platen glass the orientation of the document and the orientation of the paper in the cassette or in the multi purpose feeder are as shown below Document Copy Paper Cassette Multi purpose feeder Copy Document Paper Cassette Multi purpose feeder ...

Page 48: ...up paper output delivers paper with the printed side up out of the face up paper output Select the area depending on your purpose by opening or closing the face up cover Open the face up cover for face up paper output or close the face up cover and pull out the output tray for face down paper output IMPORTANT Do not open or close the face up cover while copying and printing ...

Page 49: ...ray IMPORTANT Do not place the delivered paper back on the output tray Doing so may result in paper jams Do not place objects other than paper on the output tray Doing so may result in paper jams Paper Type Paper Output Area The Number of Output Sheets Plain Paper face up 1 sheet face down approx 60 sheets 17 lb to 20 lb 64 g m2 to 75 g m2 Heavy Paper face up 1 sheet face down approx 30 sheets 25 ...

Page 50: ...enient for printing on transparencies envelopes or labels which tend to curl because the paper is delivered straight through out of the machine Open the face up cover Remove the delivered paper one by one IMPORTANT Do not pull the paper forcibly This machine has no face up output tray Remove the delivered paper with your hand Do not place an object in front of the face up paper output to prevent a...

Page 51: ...per Thick documents Photographs Small documents e g index cards Special types of paper e g tracing paper 1 transparencies 1 etc Book Plain paper multiple page documents of the same size thickness and weight or one page documents Size W L Max 8 1 2 11 3 4 216 mm 297 mm Max 8 1 2 14 216 mm 356 mm LGL Min 5 13 16 4 1 8 148 mm 105 mm A6 Quantity 1 sheet Max 30 sheets or paper stack within 5 16 8 mm th...

Page 52: ...ading it in the ADF Remove all fasteners staples paper clips etc before loading the document in the ADF To prevent document jams in the ADF do not use any of the following Scanned Area of a Document The shaded area in the illustration below shows the scanned area of a document Make sure your document s text and graphics are within this area Weight Max 4 4 lb 2 kg 17 lb to 28 lb 64 g m2 to 105 g m2...

Page 53: ...he platen glass Align the document with the appropriate paper size marks See Positioning Documents on p 3 3 3 Gently lower the platen glass cover The document is now ready for scanning Positioning Documents Use the paper size marks on the left side of the platen glass to position a document If your document conforms to a standard paper size e g LTR or A4 align the document between the appropriate ...

Page 54: ... how to place an LTR size document on the platen glass Loading Documents in the ADF NOTE Make sure there is no document on the platen glass 1 Fan the edges that will feed into the machine first then tap the edges of multiple page documents on a flat surface to even the stack ...

Page 55: ...rst page Wait until all pages of your document have been scanned before starting a new job 30 sheets or paper stack within 5 16 8 mm thickness including curled sheets guaranteed or 50 sheets 21 lb 80 g m2 or paper stack within 5 16 8 mm thickness including curled sheets temperature 59 F to 81 F 15 C to 27 C humidity 20 to 80 reference documents can be loaded in the ADF If the documents exceed the ...

Page 56: ...f the ADF NOTE When documents are loaded in the ADF the scanning unit moves to the position shown above and stays there When documents are not loaded in the ADF the scanning unit moves to scan it Scanning unit 3 2 1 The machine scans documents from the first page ...

Page 57: ...e installed in your computer If not please see Install the software and connect the machine to your computer in the Set Up Sheet or Chapter 1 Installation in the Software Guide Check if the machine is selected as the default printer You can check if your machine is set as the default printer when you open the Print dialog box in an application and your machine is selected in the printer box See th...

Page 58: ...0 Printers folder On Windows XP Click Start on the Windows task bar select Control Panel Printers and Other Hardware Printers and Faxes On Windows 98 Me 2000 Click Start on the Windows task bar select Settings Printers 2 Click the corresponding printer driver icon 3 From the File menu click Set as Default Printer Windows 98 Me Set as Default ...

Page 59: ...d below The screen shot shown is from Windows XP 1 Open the application from which you will print the document 2 Select the command to print In most cases click Print in the File menu The Print dialog box appears 3 From the Select Printer list box or the Name pull down list in the Print dialog box select the printer to be used ...

Page 60: ... Specify the required settings click OK 6 Click Print or OK Printing starts NOTE To cancel printing click Cancel Canceling Printing 1 Open the Printers and Faxes Windows 98 Me 2000 Printers folder On Windows XP Click Start on the Windows task bar select Control Panel Printers and Other Hardware Printers and Faxes On Windows 98 Me 2000 Click Start on the Windows task bar select Settings Printers 2 ...

Page 61: ...More Information 4 5 Printing from Your Computer 4 More Information For detailed information on all printing features see Chapter 2 Printing in the Software Guide ...

Page 62: ...More Information 4 6 Printing from Your Computer 4 ...

Page 63: ...st scan settings to improve the image quality and enlarge or reduce the copy sizes It also describes the special copy features Documents You Can Copy For information on the types of documents you can copy their requirements and details on setting up documents see Chapter 3 Document Handling ...

Page 64: ...ic keys to enter the number of copies You can set up to 99 copies 4 Adjust any necessary settings for your document Press Image Quality to select the scanning resolution See Adjusting the Image Quality Resolution on p 5 8 Press Exposure to select the scanning exposure See Adjusting the Exposure Density on p 5 9 Press Enlarge Reduce to select the copy ratio See Setting Enlarging Reducing on p 5 6 5...

Page 65: ...ary When making copies of a small size or heavy paper etc the copy speed may be slightly slower than usual The paper type should be selected in the Menu If you intend to make a copy and print with a thermal transfer printer using the same sheet of paper make the copy first Failure to do so may make copies dirty or cause a paper jam When copying onto transparencies remove each transparency from the...

Page 66: ... VERTICAL SIZE 127 mm to 356 mm 5 to 14 Available setting range in HORIZONTAL SIZE 76 mm to 216 mm 3 to 8 1 2 Press Set Repeat the steps above to specify both vertical and horizontal sizes of the paper 6 Press Stop Reset to return to the standby display Specifying the Paper Type PLAIN PAPER is selected as the default paper type When making copies on paper other than plain paper you can specify the...

Page 67: ...APER Heavy paper 25 lb to 34 lb 91 g m2 to 128 g m2 HEAVY PAPER HEAVY PAPER H 1 Transparency TRANSPARENCY Label 2 HEAVY PAPER HEAVY PAPER H 1 Envelope HEAVY PAPER HEAVY PAPER H 1 1 If print fixing is not sufficient when printed with HEAVY PAPER selected select HEAVY PAPER H 2 A label that can be loaded in the cassette is a standard type label standard card only 6 Press Stop Reset to return to the ...

Page 68: ... using custom copy ratios Enlarging Reducing Using Preset Copy Ratios NOTE You cannot enlarge or reduce the copy size when using the ADF Place a document on the platen glass 1 Press Enlarge Reduce 2 Press or to select PRESET press Set 3 Press or to select the copy ratio You can select from the following 200 MAX 129 STMT LTR 100 78 LGL LTR 64 50 MIN 4 Press Set 78 LTR T EXT Ex 01 ...

Page 69: ...cing Using Custom Copy Ratios NOTE You cannot enlarge or reduce the copy size when using the ADF Place a document on the platen glass 1 Press Enlarge Reduce 2 Press or to select ZOOM RATIO press Set 3 Use the numeric keys to enter the copy ratio You can enter the copy ratio from 50 to 200 selectable in 1 increments Even after entering the copy ratio you can press or to adjust the copy ratio To inc...

Page 70: ...ate level best suited for a document with text or photos Three modes are available for adjusting the image quality 1 Press Image Quality 2 Press or to select the image quality You can select from the following TEXT for text only documents PHOTO for photographs TEXT PHOTO for documents with text and photographs 3 Press Set 100 LTR PH OTO Ex 01 ...

Page 71: ...dark your document is 1 Press Exposure 2 Press or to select the exposure mode Adjusting manually Select MANUAL press Set Press or to adjust the exposure press Set For a lighter exposure press For a darker exposure press You can select the exposure level from 7 steps Adjusting automatically Select AUTO press Set 1 00 LTR TEXT Ex 01 1 00 LTR A TEXT Ex 01 ...

Page 72: ...when you make multiple copies of multiple page documents When Loading Documents in the ADF 1 Load documents face up in the ADF For details on how to load documents in the ADF see Loading Documents in the ADF on p 3 4 2 Press Collate 2on1 twice COL appears in the LCD 3 Use the numeric keys to enter the number of copies you want You can set up to 99 copies 4 3 2 1 4 3 2 1 4 3 2 1 4 3 2 1 Set 3 sets ...

Page 73: ...s to be scanned Or change the image quality mode to TEXT When Placing a Document on the Platen Glass 1 Place the first page of a document on the platen glass For details on how to place documents on the platen glass see Placing a Document on the Platen Glass on p 3 3 2 Press Collate 2on1 twice COL appears in the LCD 3 Use the numeric keys to enter the number of copies you want You can set up to 99...

Page 74: ...et The machine begins printing out NOTE When scanning multiple page documents MEMORY FULL and PRESS SET KEY may appear in the LCD and scanning is canceled In this case reduce the documents to be scanned Or change the image quality mode to TEXT ...

Page 75: ...pter 1 Installation in the Software Guide Check if the scanner driver is installed in your computer by following this procedure 1 Open the Scanners and Cameras folder Windows 98 Me 2000 the Scanners and Cameras Properties dialog box On Windows XP Click Start on the Windows task bar select Control Panel Printers and Other Hardware Scanners and Cameras On Windows 98 Me 2000 Click Start on the Window...

Page 76: ...d that you place documents on the platen glass If you use the ADF the scanned image might not be clear This section explains how to scan using SCAN on the operation panel of the machine Using SCAN on the Operation Panel By pressing SCAN on the operation panel of the machine you can scan documents to your computer 1 Place the document face down on the platen glass For details on how to place docume...

Page 77: ...More Information 6 3 Scanning 6 More Information For detailed information on all scanning features see Chapter 3 Scanning in the Software Guide ...

Page 78: ...More Information 6 4 Scanning 6 ...

Page 79: ...lete them as needed Checking the Status of Print and Fax Jobs Use Status Monitor to confirm or delete a job You can select a job from the following PRINT FAX TX FAX RX Confirming and Deleting a Print Job You can confirm and delete the current print job only 1 Press Status Monitor 2 Press or to select PRINT press Set NOTE If there is no job NO PRINT JOB EXIST is displayed ...

Page 80: ...s only one fax job go to step 4 3 Press or to confirm the fax telephone number NOTE For the fax job with multiple destinations sequential broadcasting only the fax telephone number you entered first is displayed 4 If you want to delete the fax job press Set NOTE If you delete the fax job with multiple destinations the machine does not send the fax to any of the destinations registered for the job ...

Page 81: ...OTE If there is no job NO FAX JOBS EXIST is displayed If there is only one fax job go to step 4 3 Press or to confirm the fax telephone number 4 If you want to delete the fax job press Set 5 If you decide to delete the fax job press for YES NOTE To cancel deleting the job press for NO Once the job is deleted the job cannot be restored C ANC EL PRI NTI NG Y ES NO ...

Page 82: ...Checking the Status of Print and Fax Jobs 7 4 System Monitor 7 ...

Page 83: ...nnect the power cord before cleaning the machine For the MF5550 model print any received faxes stored in the memory before disconnecting the power cord since the documents in the memory are lost when the power cord is disconnected Do not use tissue paper paper towels or similar materials for cleaning they can stick to the components or generate static charges Use a soft cloth to avoid scratching t...

Page 84: ...h a clean soft lint free cloth moistened with water or diluted dishwashing detergent solution Cleaning the Scanning Area Wipe the scanning area shaded area with a clean soft lint free cloth moistened with water then wipe with a clean soft dry lint free cloth Platen glass cover Platen glass ...

Page 85: ... with water or a mild neutral detergent and then wipe the glass dry with another cloth IMPORTANT Paste ink correction fluid and other foreign matter can soil the platen glass when you send a document through the ADF while the paste ink or correction fluid on the document is still wet This is what causes black lines on copies Whenever you load a document in the ADF always check to make sure that an...

Page 86: ...e jammed paper to come into contact with your hands or clothing If they become dirty wash them immediately with cold water Washing with warm water will set the toner and make it impossible to remove the toner stains 1 Remove the cartridge from the machine Always hold the cartridge so that the side with the written instructions faces up Do not forcefully move or push the drum protective shutter in ...

Page 87: ...The term A4 at 4 dot coverage denotes a document on which the area covered with toner is 4 of the total area of an A4 size sheet The actual number of printouts that can be made per cartridge depends in part on the exposure setting room temperature and humidity If you print a large number of documents which contain heavy print or many photographs toner consumption will increase and white streaks wi...

Page 88: ...the room is rapidly heated condensation may form inside the machine This can adversely effect the quality of your printouts e g copies are completely black When the machine is exposed to such conditions allow at least 2 hours for the machine to adjust to room temperature before attempting to use it Always hold the cartridge as shown so that the side with the instructions faces up Do not forcefully...

Page 89: ...80 Do not stand the cartridge on end or turn it upside down Storing Partially Used Cartridges If you remove a cartridge from the machine store the cartridge as described below Place the cartridge in its protective bag so that the side with the written instructions faces up Then place the cartridge into its shipping box Be sure to securely close the lid of the shipping box If you do not have the pr...

Page 90: ... Nature Conservancy of Canada Since its inception The Canon Cartridge Recycling Program has collected millions of cartridges that otherwise would have been discarded into landfills or similar facilities Instead this rapidly growing program returns used cartridges to the manufacturing process thus conserving an array of resources Becoming a part of this worthwhile program is easy When your cartridg...

Page 91: ... blocks from the new cartridge s box Place the empty cartridge in the box of your new cartridge Seal the box Option B Volume Box Return We encourage you to use this option as a more efficient way to ship cartridges Place as many cartridges as possible into one box Carefully seal the box with tape or Call 1 800 OK CANON to receive your free eight cartridge collection box ...

Page 92: ...e that the shipment does not exceed UPS specifications Maximum weight 70 lb 31 8 kg Maximum length 108 2 743 mm Maximum girth length 2 width 2 height 130 3 302 mm If your shipment exceeds the above limits please call 1 800 OK CANON for special shipping information Please Note Do not send defective cartridges for replacement Defective cartridges under warranty should be exchanged by an authorized d...

Page 93: ...ise returning label Option A UPS Pick up Give the shipment to your UPS driver when you receive your next regular delivery or Take the shipment to your local UPS receiving point Option B MBE Drop off Take the shipment to a participating MBE Mail Boxes Etc Center For location please call 1 800 949 6660 By using either of the above methods of shipment your used cartridge s will be forwarded to the Ca...

Page 94: ...ocal Canada Post outlet or franchise Option B Volume Box Return eight or more cartridges We encourage you to use this option as a more efficient way to ship cartridges Call 1 800 667 2666 to receive your free Canon collection box kit The collection box can accommodate eight individual cartridge boxes Place your eight individually packaged boxes of empty cartridges into the Canon collection box Sea...

Page 95: ...ge collected Canon Canada donates 1 shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada This donation is utilized in Canada For further information about The Clean Earth Campaign in Canada please call or write to Canon 1 800 667 2666 Canon Canada Inc Corporate Customer Relations 6390 Dixie Road Mississauga ON L5T 1P7 ...

Page 96: ... the section When to Replace the Cartridge on p 8 4 NOTE When handling the cartridge take care not to allow the toner on the jammed paper to come into contact with your hands or clothing If they become dirty wash them immediately with cold water Washing with warm water will set the toner and make it impossible to remove the toner stains 1 Open the front cover 2 Remove the cartridge from the machin...

Page 97: ...y need it later when you remove the cartridge from the machine 4 Rock the cartridge five or six times to distribute the toner evenly 5 Place the cartridge on a flat and stable surface Grip the sealing tape tab and snap it in the direction as shown below Make sure that the tab itself is detached from the cartridge Instructions Tab ...

Page 98: ...e sealing tape tab with the other hand to remove the sealing tape completely Throw the tape away IMPORTANT To avoid breaking the tape do not pull out the tape at an upward or downward angle 7 Hold the cartridge and position the arrow mark on the cartridge towards the inside of the machine as shown below Arrow mark ...

Page 99: ...s of the cartridge to the guides in the machine and gently slide the cartridge into the machine as far as it will go 9 Close the front cover NOTE If the LCD displays INSTALL CARTRIDGE and TONER SUPPLY LOW alternately reset the machine by opening the front cover and then closing it ...

Page 100: ...versely affected 1 Unplug the power cord 2 If the machine is connected to a telephone or your computer remove the telephone line or printer cable 3 Open the front cover 4 Grip the end of the cartridge and remove it from the machine In order to avoid direct sunlight place the cartridge in the protective bag that the cartridge came in when you purchased it 5 Close the front cover 6 Pull out the cass...

Page 101: ...e the extension cover Push in the output tray and close the document feeder tray Grip the handles on both sides of the machine and lift it carefully as shown in the illustration above CAUTION When carrying the machine be sure to hold it in the designated places as shown in the illustration Dropping the machine can cause personal injury ...

Page 102: ...eriod of time the temperature can become very high or low Avoid rough roads excessive vibration may damage the machine or adversely affect the quality of your printouts Place a cover over the machine Do not leave the machine in direct sunlight When moving the machine use the original shipping box that it was packed in when you purchased it When using the original shipping box do not place the powe...

Page 103: ... displays REC PAPER JAM and OPEN THE FRONT COVER CAUTION There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures Take adequate precaution when performing internal inspections to avoid burns or electrical shock NOTE When removing jammed paper from inside the machine take care not to allow the toner on the jammed paper to come into contact with ...

Page 104: ... out from the multi purpose feeder 2 Pull out the cassette completely 3 Hold both sides of the jammed paper and pull it out from the machine 4 Insert the cassette to the machine 5 Open the front cover If there is the paper stack left in the cassette or on the output tray remove it first ...

Page 105: ...r do not touch the transfer roller shaded part as its surface is very delicate and susceptible to finger oil and scratches which may lead to print deterioration To avoid possible damage to the printer do not touch the pins near the left end of the transfer roller NOTE Do not expose the cartridge to light for more than 5 minutes If necessary put the cartridge in its original protective bag or wrap ...

Page 106: ...en gently pull it out 8 Roll the leading end of the paper outwards so that the printed surface is on the inside of the roll then gently pull the rolled up paper out of the machine 9 If the leading edge of the paper is visible but has not entered the imaging area pull the paper forwards and roll it inwards ...

Page 107: ... pull the jammed paper upward the toner on the paper will stain the printer and cause a permanent reduction in print quality 10 Open the face up cover and push down the green paper release levers on both sides of the face up paper output 11 Gently pull the jammed paper between the output rollers until the leading edge emerges from the machine ...

Page 108: ...loose and then pull it out of the machine 13 Push the paper release levers back to their original position and close the face up cover IMPORTANT Be sure to push the paper release levers back to their original position If the levers are left pushed down the paper jam error will not be resolved Never push down the paper release levers while printing This could result in damage to the fixing assembly...

Page 109: ...cessful If the machine does not return to the ready state for operating confirm that the paper release levers are pushed back to their original position and check to see that jammed paper is not left in the machine Removing Jammed Paper from the ADF When the document jams in the ADF the LCD displays CLEAR ADF or CLEAR ADF and DOCUMENT TOO LONG alternately NOTE Do not open the platen glass cover un...

Page 110: ... the paper so as not to be caught by the slide guides Open the ADF and gently remove the jammed paper from the ADF 3 Open the ADF and gently remove the jammed paper from the document output tray NOTE After removing jammed paper even edges of the document before loading it in the ADF again ...

Page 111: ...n Authorized Service Facilities or the Canon Customer Care Center CLEAR ADF Cause 1 There is a paper jam in the ADF Remedy Remove the document you are trying to copy in the ADF See Removing Jammed Paper from the ADF on p 9 7 Make sure that the document is not too long or too short See Document Requirements on p 3 1 Then reset the machine by opening the front cover and then closing it Cause 2 The A...

Page 112: ... correctly See Replacing the Cartridge on p 8 14 LOAD LTR SIZE PAPER Cause No LTR size paper is loaded in the cassette or multi purpose feeder Remedy Load LTR size paper in the cassette or multi purpose feeder See Loading Paper on p 2 4 MEMORY FULL PRESS SET KEY Cause The machine s memory is full because the collate copy function was set when a large document is loaded Remedy Divide the document a...

Page 113: ...exceed the capacity of the cassette If you load paper while making copies do not load a different paper size SYSTEM ERROR Exxx Cause An error of some kind has occurred in the machine Remedy Unplug the machine from the power supply and wait approximately 3 minutes to 5 minutes then plug it in again If this does not solve the problem unplug the machine and contact Canon Authorized Service Facilities...

Page 114: ...tte into the machine as far as it will go and make sure the cassette is not tilted or inserted at an angle Paper feeds skewed Printing is skewed Q Is paper loaded correctly A Make sure the paper stack in the cassette or the paper in the multi purpose feeder is loaded properly and that the slide guides are adjusted correctly See Loading Paper on p 2 4 A Make sure the paper exit path is clear Multip...

Page 115: ... that meets the paper requirements for the machine See Chapter 2 Paper Handling Transparencies do not feed correctly Q Are the transparencies loaded correctly A Make sure the transparencies in the cassette or the transparency in the multi purpose feeder is loaded properly and that the slide guides are adjusted correctly See Loading Paper on p 2 4 Q Is the proper transparency loaded in the multi pu...

Page 116: ...put Area on p 2 17 A Do not place objects other than paper on the output tray See Face Down Paper Output Area on p 2 17 Q Is the machine installed in a proper location A Check that the machine is installed in the proper location For information about specifications of the machine see Specifications on p 11 1 For safety warnings and cautions see Installation on p xiv Envelopes do not feed correctly...

Page 117: ...ill go See Load paper in the Set Up Sheet Q Did you connect the power cord to the machine just now A Wait for a while After connecting the power cord the machine cannot scan documents immediately Q Is the document loaded correctly A Remove the document stack it if necessary and load it in the ADF correctly See Loading Documents in the ADF on p 3 4 A Make sure the ADF is closed If the documents hav...

Page 118: ...rtridge A See When to Replace the Cartridge on p 8 4 and replace the cartridge if necessary See Replacing the Cartridge on p 8 14 Q Is the exposure adjusted correctly A Adjust the exposure correctly using Exposure See Adjusting the Exposure Density on p 5 9 Copies are dirty Q Is the platen glass or the platen glass cover clean A Clean the platen glass or the platen glass cover See Cleaning the Sca...

Page 119: ... p 10 3 The printouts are partly missing or shaded when you make copies on heavy paper Q Is the paper type set correctly A Select HEAVY PAPER or HEAVY PAPER H in PAPER TYPE in COMMON SETTINGS of the Menu See Specifying the Paper Type on p 5 4 The printouts are missing when you make copies on rough paper Q Is the paper type set correctly A Select TRANSPARENCY in PAPER TYPE in COMMON SETTINGS of the...

Page 120: ...multi purpose feeder unplug the machine and wait approximately 3 minutes to 5 minutes then plug it in again If the problem is fixed the Alarm indicator will turn off and the LCD will return to the standby mode If the Alarm indicator remains flash unplug the machine and contact Canon Authorized Service Facilities or the Canon Customer Care Center Printout does not match paper size Q Is the paper st...

Page 121: ...A Check that the USB cable is connected securely to the machine and your computer Disconnect the USB cable and reconnect it correctly after a while Q Is the energy saver mode off A The machine does not scan documents if it is in the energy saver mode To restore the machine from the energy saver mode press Energy Saver Scanned images are dirty Q Is the platen glass or the platen glass cover clean A...

Page 122: ...t at an angle Otherwise the machine may not be properly connected to the power source and may not turn on If this happens disconnect the power cord and reconnect it correctly after a minute or more See Connect the power cord in the Set Up Sheet If the LCD remains blank unplug the machine and wait approximately 3 minutes to 5 minutes until the temperature inside the machine lowers then plug it in a...

Page 123: ...horized Service Facilities or the Canon Customer Care Center Do not attempt to disassemble or repair the machine yourself IMPORTANT Attempting to repair the machine yourself may void the limited warranty If you need to contact Canon Authorized Service Facilities or the Canon Customer Care Center make sure you have the following information Product name MF5530 5550 Serial number The serial number i...

Page 124: ...If You Cannot Solve the Problem 9 22 Troubleshooting 9 ...

Page 125: ...register the settings of the fax function see Chapter 8 Machine Settings in the Facsimile Guide Only for the MF5550 model Accessing the Machine Settings Follow this procedure to change a setting 1 Press Menu 2 Press or to select the menu you want to change press Set You have now accessed the settings in the list 3 Press or to select the submenu you want to change 4 Press Set SC AN DEN SIT Y MANUAL...

Page 126: ...u Descriptions on p 10 3 After selecting the item or value with or press Set to enter the setting If you press Stop Reset before Set is pressed the item you have selected will not be registered Press Stop Reset to exit from the Menu If you press Menu the display returns to the previous screen ...

Page 127: ...e toner saver mode is turned on OFF The toner saver mode is turned off SYSTEM SETTINGS Sets the system settings e g date time default and auto clear 1 DATE TIME SETTING Sets the date and time settings 1 DATE TIME SETTING Sets the current date and time month day year hour minute 2 DATE SETUP Selects the format of the date displayed in the LCD MM DD YYYY DD MM YYYY YYYY MM DD 2 DEFAULT SETTINGS Sele...

Page 128: ...achine enters the energy saver mode 3MIN to 30MIN 5MIN OFF The auto energy saver function is turned off Name Descriptions SHARPNESS The sharpness setting of an image can be adjusted When you want to make characters and lines clear select a larger value When you make copies of photographs select a smaller value 1 to 7 2 PAPER SIZE GROUP The paper size group can be selected If the paper size group i...

Page 129: ... PHOTO Text photo mode 2 SCAN DENSITY Sets how the exposure is adjusted MANUAL Adjusts the exposure manually The exposure can be adjusted in 7 increments center AUTO The exposure is adjusted automatically 3 COPY RATIO Selects the copy ratio PRESET Selects the preset copy ratio The preset copy ratios will change when the paper size group is changed ZOOM RATIO Selects the copy ratio 050 to 200 100 4...

Page 130: ...Menu Descriptions 10 6 Machine Settings 10 ...

Page 131: ...ity 20 to 80 reference Photoconductive Material Organic Photosensitive Conductor Copying System Indirect Electrostatic Transfer System Developing System Toner Projection System Fixing System Canon s RAPID Fusing System Resolution Approx 600 dpi 600 dpi Number of Tones 256 Acceptable Documents Up to LGL size Sheets books and three dimensional objects up to 4 4 lb 2 kg Acceptable Copy Stock Cassette...

Page 132: ...n and environment of the machine First Copy Time Platen glass Approx 20 sec ADF Approx 20 sec LTR size direct Manual Exposure Control Cassette Feeding except just after being restored from energy saver mode Copy Speed Direct LTR 19 cpm Magnification 1 1 1 0 1 2 000 1 1 294 1 0 786 1 0 647 1 0 500 Zoom 0 500 2 000 in 1 increments Paper Feeding System Cassette Feeding 250 sheets of 17 lb 64 g m2 Mul...

Page 133: ...10 3 COPY DEFAULT settings 10 5 COPY key 1 5 COPY RATIO settings 10 5 COPY SETTINGS settings 10 4 Copying adjusting the exposure 5 9 adjusting the image quality 5 8 document requirements 3 1 making copies 5 2 paper requirements 2 1 problems 9 15 setting enlarging reducing 5 6 specifying the paper size 5 3 specifying the paper type 5 4 Custom Enlargement Reduction 5 7 Customer support 1 1 D DATE SE...

Page 134: ...lti purpose 1 2 Front cover 1 2 G General problems 9 20 Guides 1 2 H Heavy paper 10 3 I Image Quality adjusting 5 8 key 1 6 IMAGE QUALITY setting 10 5 INCORRECT PAPER SIZE message 9 10 INSTALL CARTRIDGE message 9 10 J Jammed paper removing in the ADF 9 7 inside the machine 9 1 Jams clearing 9 1 L LCD 1 6 LCD Messages 9 9 LOAD LTR SIZE PAPER message 9 10 Loading an envelope in the multi purpose fee...

Page 135: ...IZE setting 10 3 PAPER TYPE setting 10 3 Periodic cleaning 8 1 Plain paper 5 4 10 3 Platen glass 1 3 glass cover 1 3 Positioning documents 3 3 Power socket 1 4 PRESET setting 10 5 Print media requirements 2 1 size 2 2 type 2 2 weight 2 2 Print quality problems 9 16 Print yield 8 5 PRINTER DATA ERROR message 9 10 Printing areas 2 3 beforehand 4 1 canceling 4 4 documents 4 3 problems 9 18 Problems c...

Page 136: ...COPY QTY setting 10 4 Standby display 1 7 Start key 1 6 Status Monitor key 1 5 using 7 1 Stop Reset key 1 6 SUPPLY REC PAPER TRAY message 9 11 SYSTEM ERROR message 9 11 System monitor 7 1 SYSTEM SETTINGS settings 10 3 T Telephone line jack 1 4 Toner in the cartridge 8 4 TONER SAVER MODE setting 10 3 TONER SUPPLY LOW message 9 10 9 11 Transparency 10 3 Transporting 8 18 Tray output 1 2 Troubleshoot...

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