Canon IMAGERUNNER ADVANCE C5051 Page 100 Maintenance Manual Download

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Troubleshooting

Clearing Paper Jams

2-28

Press the open button to open the paper deck unit .

The inside lifter descends automatically.

If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able

to open the paper deck unit. In this case, press the control panel power switch to reactivate the machine, and then press the open

button on the paper deck unit.

Remove any jammed paper .

Look carefully, as jammed paper may be difficult to see.

Close the paper deck unit .

Summary of Contents for IMAGERUNNER ADVANCE C5051

Page 1: ...ENG Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference Maintenance Guide...

Page 2: ......

Page 3: ...imageRUNNER ADVANCE C5051 C5051i C5045 C5045i C5035 C5035i C5030 C5030i Maintenance Guide...

Page 4: ...for Basic and Useful Operations Quick Reference 30 Maintenance and Troubleshooting Maintenance Guide This Document 30 Frequently Asked Questions and Answers Frequently Asked Questions 30 Windows Print...

Page 5: ...l Workflows Copy Fax Scan and Send Scan and Store Access Stored Files Fax I Fax Inbox Secured Print Web Access Scanner Quick Menu Status Monitor Cancel Print Network Remote UI MEAP Security Software e...

Page 6: ...r 2 Troubleshooting Chapter 3 Appendix Includes the index Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our...

Page 7: ...ridge in the Saddle Stitcher Unit 1 33 Removing Punch Waste 1 36 Replacing the Toner Cartridge 1 38 Replacing the Waste Toner Container 1 43 Routine Cleaning 1 46 Platen Glass and Cover 1 46 Manual Fe...

Page 8: ...Optional 2 60 List of Error Messages 2 65 Self Diagnostic Display 2 65 List of Error Codes without Messages 2 69 If Memory Becomes Full during Scanning 2 77 Service Call Message 2 78 Contacting Your L...

Page 9: ...tructions that should be observed for safety Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay atten...

Page 10: ...ttached to the imageRUNNER ADVANCE C5051 the Duplex Color Image Reader Unit B1 Super G3 FAX Board Inner Finisher A1 and Cassette Feeding Unit AD1 Note that functions that cannot be used depending on t...

Page 11: ...51 has the following optional equipment attached to it the Duplex Color Image Reader Unit B1 Super G3 FAX Board Inner Finisher A1 and Cassette Feeding Unit AD1 Abbreviations Used in This Manual In thi...

Page 12: ...al including photocopying and recording or by any information storage or retrieval system without the prior written permission of Canon Inc Disclaimers The information in this document is subject to c...

Page 13: ...7 Feeder Optional 1 22 Replacing the Stamp Cartridge Duplex Color Image Reader Unit B1 1 22 Replacing the Stamp Cartridge Color Image Reader Unit B1 1 25 Inner Finisher A1 Optional 1 27 Replacing the...

Page 14: ...the edges of the paper A screen prompting you to load paper also appears if the selected paper drawer is not fully inserted into the machine Make sure that the paper drawer is properly in place Do no...

Page 15: ...e the button on the paper drawer in which you want to load paper 2 Grip the handle and pull out the paper drawer until it stops 3 Open a package of paper and remove the paper stack When loading paper...

Page 16: ...per It is not a malfunction This especially happens in low room temperature For high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align...

Page 17: ...apter 16 Appendix in Getting Started 5 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be...

Page 18: ...of a different size other than A4 are loaded in a paper drawer the paper size and remaining amount of paper will not be detected correctly 1 Press and release the button on the paper drawer that you w...

Page 19: ...ty 4 Load the appropriate size paper into the paper drawer When loading paper take care not to cut your hands on the edges of the paper 5 Change the paper drawer s paper size plate to match the new pa...

Page 20: ...aper size of the Paper Deck Unit B1 is fixed to A4 Loading Paper If you select the paper deck unit when it has no paper or if the paper deck unit runs out of paper during a print job a screen promptin...

Page 21: ...r take care not to cut your hands on the edges of the paper Rewrap any remaining paper in its original package and store it in a dry place away from direct sunlight Do not load the following types of...

Page 22: ...use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding 3 Load the paper stack into the paper deck Make sure that the inside...

Page 23: ...paper deck unit Paper cannot be loaded horizontally If there are instructions on the package of paper about which side of the paper to load follow those instructions When paper is loaded in the paper...

Page 24: ...ns Envelopes with specially coated surfaces Envelopes made of surface treated coloured paper Envelopes that are self sticking which use ink glue or other substances that can melt burn vaporize or emit...

Page 25: ...nvelopes may cause paper jams Load envelopes after following the procedure below 1 Take five envelopes loosen them as shown and stack them together Repeat this step five times for each set of five env...

Page 26: ...elopes that have glue attached to their flaps the glue may melt due to the heat and pressure of the fixing unit Take particular care to spread the envelopes out in the direction that they will be fed...

Page 27: ...er 2 1 Press and release the button on Paper Drawer 2 2 Grip the handle and pull out the paper drawer until it stops 3 Move the left guide as far as it can go Left Guide 4 Load 10 envelopes at a time...

Page 28: ...be straightened out prior to use Make sure that the height of the envelope stack does not fall below the height limit mark The maximum height quantity of envelopes that can be loaded into the cassette...

Page 29: ...paper jams If output has been stopped due to an insufficient number of envelopes load more envelopes and follow the instructions on the touch panel display Printing resumes Loading the Envelope after...

Page 30: ...per drawer until it stops 3 Pull and lift the paper drawer out of the machine by holding its left and right sides with both hands 4 Remove the envelopes that are loaded in the paper drawer several env...

Page 31: ...guide of the envelope feeder attachment 7 Press down on the envelope receptacle and move the front width guide to align it with the mark of the desired envelope size 8 Fix the front width guide in pla...

Page 32: ...the envelopes and make sure that they are held in place under the claw Envelopes which have been rolled or curled must be straightened out prior to use Make sure that the height of the envelope stack...

Page 33: ...envelope size and type stored in ENV 2 in Register Envelope Drawer in Settings Registration to be loaded 12 Gently push the paper drawer back into the machine until it clicks into place in the closed...

Page 34: ...g the stamp cartridge take care not to allow ink to come into contact with your hands or clothing If ink gets onto your hands or clothing wash it off immediately with cold water Replacing the Stamp Ca...

Page 35: ...in the new stamp cartridge until it clicks using tweezers Insert the stamp cartridge so that it is not slanted Insert the stamp cartridge properly or paper jams may occur 6 Close the stamp cover When...

Page 36: ...sing the covers be careful not to get your fingers caught as this may result in personal injury 8 Close the feeder When closing the feeder be careful not to get your fingers caught as this may result...

Page 37: ...enance Feeder Optional 1 25 Replacing the Stamp Cartridge Color Image Reader Unit B1 1 Open the feeder cover and then open the inner cover Inner Cover Stamp Cartridge 2 Remove the old stamp cartridge...

Page 38: ...ezers Make sure that the stamp cartridge is not protruding from the surface Insert the stamp cartridge properly or paper jams may occur 4 Gently close the inner cover and then close the feeder cover W...

Page 39: ...the staple cartridge must be replaced a screen prompting you to replace the staple cartridge appears on the touch panel display Follow the procedure described below to replace the staple cartridge Use...

Page 40: ...ple case PUSH PUSH 4 Insert the new staple cartridge Press the spring loaded case down until it clicks into place PUSH PUSH Use only staple cartridges intended for use with this machine Do not remove...

Page 41: ...u pull the seal straight out 6 Gently push the staple case into the finisher until it is securely in place 7 Close the front cover of the finisher When closing the front cover of the finisher be caref...

Page 42: ...her C1 or Booklet Finisher C1 is almost out of staples and the staple cartridge in the stapler unit must be replaced a screen prompting you to replace the staple cartridge appears on the touch panel d...

Page 43: ...ll out the staple case PUSH PUSH 4 Insert the new staple cartridge PUSH PUSH Press the spring loaded case down until it clicks into place Use only staple cartridges intended for use with this machine...

Page 44: ...the seal straight out 6 Gently push the staple case into the stapler unit until it is securely in place 7 Close the front cover of the finisher Booklet Finisher C1 Staple Finisher C1 When closing the...

Page 45: ...described below to replace the staple cartridge Use only staple cartridges intended for use with this machine If necessary remove all of the output paper in the Booklet Tray before replacing the stapl...

Page 46: ...saddle stitcher unit towards you and then push it up Stapler Unit of the Saddle Stitcher Unit 4 Pull out the empty staple cartridge holding it by its left and right sides 5 Insert the new staple cart...

Page 47: ...tion 7 Gently push the saddle stitcher unit back into its original position 8 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caug...

Page 48: ...en prompting you to remove the punch waste appears on the touch panel display Follow the procedure described below to remove the punch waste This procedure is necessary only if the Puncher is attached...

Page 49: ...tray to its original position If the punch waste tray is not securely in place you cannot make prints in the Hole Punch mode 5 Close the front cover of the punch waste tray When closing the front cov...

Page 50: ...tridges until the message prompting you to do so appears You can replace a toner cartridge while the machine is printing The colour of the toner to be replaced is displayed on the touch panel display...

Page 51: ...r holding both sides 3 Select the colour of the toner you want to replace from the display on the control panel press Remove Toner Cartridges If the toner with content remaining is selected the messag...

Page 52: ...ly open because of reasons such as closing of the toner replacement cover an error message is displayed Repeat the procedure from step 1 Do not burn or throw used toner cartridges into open flames as...

Page 53: ...uch the tip of the toner cartridge or subject it to shock by hitting it Doing so may cause the toner cartridge to leak 7 Push the new toner cartridge in as far as possible Black Toner Cartridge Cyan M...

Page 54: ...e is not inserted you cannot close the internal cover When closing the internal cover be careful not to get your fingers caught as this may result in personal injury 9 Close the toner replacement cove...

Page 55: ...ng in burns or a fire Your local authorized Canon dealer will dispose of the used waste toner container Used toner cannot be reused Do not mix new and used toner together Use only waste toner containe...

Page 56: ...ll out the waste toner container When removing the waste toner container be careful not to tilt it as the toner may spill and get onto your hands or clothing If toner gets onto your hands or clothing...

Page 57: ...ainer 1 45 4 Insert the new waste toner container 5 Return the locking lever to its original position 6 Close the front cover of the main unit When closing the front cover be careful not to get your f...

Page 58: ...tic parts Disconnect the power cord from the power outlet regularly and clean the area around the base of the power plug s metal pins and the power outlet with a dry cloth to ensure that all dust and...

Page 59: ...originals that have been fed through the feeder have streaks or appear dirty clean the feeder s scanning area and the rollers Do not dampen the cloth too much as this may damage the original or break...

Page 60: ...thin glass strip with a cloth dampened in water or a mild detergent and then wipe the area with a soft dry cloth 3 Pull the lever above the feeder and open the document scan cover Open the document s...

Page 61: ...tenance Routine Cleaning 1 49 5 Clean the feed scanning area with a cloth dampened in water or a mild detergent and then wipe the area with a soft dry cloth 6 Close the inside cover 7 Close the docume...

Page 62: ...ware that the light emitted from the platen glass may be very bright when closing the feeder Do not dampen the cloth too much as this may damage the original or break the machine Color Image Reader Un...

Page 63: ...nside the feeder cover with a cloth dampened with water Then wipe the area with a soft dry cloth 3 Open the inner cover holding it by its front tab 4 Clean the rollers a total of three places inside t...

Page 64: ...t plastic part of the inner cover with a cloth dampened with water Then wipe the area with a soft dry cloth 6 Close the inner cover When closing the inner cover be careful not to get your fingers caug...

Page 65: ...may result in personal injury 8 Lift the feeder 9 Clean the feeder scanning area with a cloth dampened with water Then wipe the area with a soft dry cloth 10 While turning the resin roller clean the...

Page 66: ...leaning If your originals have black streaks or appear dirty after scanning them through the feeder clean the rollers of the feeder This procedure is necessary only if the Feeder is attached 1 Press A...

Page 67: ...1 Press Adjustment Maintenance Maintenance Clean Inside Main Unit 2 Press Start When cleaning is complete try printing again Cleaning the Dust Proof Glass If the dust proof glass is dirty print defect...

Page 68: ...ng locations Check these marks when cleaning the dust proof glass 4 When you have finished cleaning the dust proof glass gently push the dust proof glass cleaner back onto the rear side of the front c...

Page 69: ...ecommended for this machine tracing paper labels and other types of paper stock are available For more information contact your local authorized Canon dealer Do not store paper in places exposed to op...

Page 70: ...ning inside the cartridges to ignite resulting in burns or a fire Do not store toner cartridges in places exposed to open flames as this may cause the toner to ignite resulting in burns or a fire Keep...

Page 71: ...non Toners Drums and Cartridges specifically designed for use in Canon Multi Functional machines Experience the benefits of optimal print performance print volume and high quality outputs achieved thr...

Page 72: ...1 Routine Maintenance Consumables 1 60...

Page 73: ...of the Staple Finisher C1 Booklet Finisher C1 Optional 2 38 Inside the Buffer Pass Unit G1 of the Staple Finisher C1 Booklet Finisher C1 Optional 2 40 Inside the Front Cover of the Booklet Finisher C1...

Page 74: ...requency of paper jams There are torn pieces of paper left inside the machine Pulling jammed paper out of the machine by force may leave parts of the paper torn inside leading to frequent paper jams I...

Page 75: ...display This screen repeatedly appears on the touch panel display until the paper jam is entirely cleared Example of a Screen Indicating the Location of the Paper Jam You can check the location of th...

Page 76: ...gently to prevent the toner on the paper from scattering and getting into your eyes or mouth If the toner gets into your eyes or mouth wash them immediately with cold water and immediately consult a p...

Page 77: ...Deck Unit B1 Optional on p 2 26 Feeder Optional See Feeder Optional on p 2 29 Inner Finisher A1 Optional See Inner Finisher A1 Optional on p 2 34 Inner 2Way Tray F1 Optional See Inner 2Way Tray F1 Op...

Page 78: ...become hot during use When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its surroundings as doing so may result in burns or electrical shock 1 G...

Page 79: ...rom the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers ca...

Page 80: ...achine do not touch the fixing unit and its surroundings as doing so may result in burns or electrical shock 1 Grip the handle and open the lower right and upper right covers of the machine If the Pap...

Page 81: ...r and then close the lower right cover until it clicks into place in the closed position If the Paper Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information...

Page 82: ...hot during use When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its surroundings as doing so may result in burns or electrical shock 1 Grip the...

Page 83: ...connect it to the main unit For more information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may res...

Page 84: ...he machine may become hot during use When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its surroundings as doing so may result in burns or electr...

Page 85: ...reconnect it to the main unit For more information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may...

Page 86: ...ng you to remove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel disp...

Page 87: ...unit before proceeding with this procedure For more information see e Manual Optional Products If the Copy Tray J1 is attached to the main unit remove all output paper from the tray For more informat...

Page 88: ...ore information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal injury 7 Follow t...

Page 89: ...e described below and the procedure that appears on the touch panel display to remove the jammed paper When removing jammed paper take care not to cut your hands on the edges of the paper 1 Open the p...

Page 90: ...2 Troubleshooting Clearing Paper Jams 2 18 3 Press and release the button on Paper Drawer 1 4 Grip the handle and pull out the paper drawer until it stops 5 Remove any jammed paper...

Page 91: ...per Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the paper drawer s upper right cover be careful not to...

Page 92: ...e described below and the procedure that appears on the touch panel display to remove the jammed paper When removing jammed paper take care not to cut your hands on the edges of the paper 1 Open the p...

Page 93: ...2 Troubleshooting Clearing Paper Jams 2 21 3 Press and release the button on Paper Drawer 2 4 Grip the handle and pull out the paper drawer until it stops 5 Remove any jammed paper...

Page 94: ...per Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the paper drawer s upper right cover be careful not to...

Page 95: ...aces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands on the edges of the...

Page 96: ...hooting Clearing Paper Jams 2 24 3 Press and release the button on the paper drawer indicated on the touch panel display 4 Grip the handle and pull out the paper drawer until it stops 5 Remove any jam...

Page 97: ...aper Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the lower right cover of the cassette feeding unit be...

Page 98: ...me areas inside the machine which are subject to high voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch...

Page 99: ...from the feeding slot 3 Reconnect the paper deck unit to the main unit If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck unit to the main unit proceed to...

Page 100: ...mode the touch panel is not displayed and only the main power indicator is lit you may not be able to open the paper deck unit In this case press the control panel power switch to reactivate the mach...

Page 101: ...move the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remov...

Page 102: ...he feeder cover Duplex Color Image Reader Unit B1 Color Image Reader Unit B1 3 Remove any jammed originals If there is difficulty in removing jammed paper do not try to remove it forcibly and proceed...

Page 103: ...2 31 4 Open the inner cover holding it by its front tab Duplex Color Image Reader Unit B1 Color Image Reader Unit B1 5 Turn the green feed dial and remove any jammed originals Duplex Color Image Read...

Page 104: ...der Unit B1 When closing the inner cover be careful not to get your fingers caught as this may result in personal injury 7 Close the feeder cover Duplex Color Image Reader Unit B1 Color Image Reader U...

Page 105: ...der be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder 10 Follow the instr...

Page 106: ...ontact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or cl...

Page 107: ...2 Troubleshooting Clearing Paper Jams 2 35 2 Pull out the paper output unit 3 Remove any jammed paper inside the machine 4 Pull down the inner guide and remove any jammed paper...

Page 108: ...the Staple mode do not remove the output sheets that are waiting to be stapled Printing and stapling resume after you clear the paper jam 6 Push the paper output unit back into its original position...

Page 109: ...ore information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal injury 8 Follow t...

Page 110: ...e the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with you...

Page 111: ...le Finisher C1 When closing the top cover of the finisher be careful not to get your fingers caught as this may result in personal injury 4 Follow the instructions on the touch panel display The scree...

Page 112: ...ake care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine...

Page 113: ...our fingers caught as this may result in personal injury 3 Follow the instructions on the touch panel display The screen indicating the location of the paper jam repeatedly appears on the touch panel...

Page 114: ...inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the...

Page 115: ...ivery guide to the right Lower Delivery Guide 4 Return the lower delivery guide to its original position When returning the lower delivery guide to its original position be careful not to get your fin...

Page 116: ...ouch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands on the edges of the paper When removing paper which has become...

Page 117: ...Jams 2 45 2 Turn the knob on the right in the direction of the arrow counterclockwise 3 While pushing in the knob on the left turn it in the direction of the arrow clockwise 4 Remove any jammed paper...

Page 118: ...ry guide to its original position be careful not to get your fingers caught as this may result in personal injury 7 Close the front cover of the finisher When closing the front cover of the finisher b...

Page 119: ...move the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remov...

Page 120: ...leshooting Clearing Paper Jams 2 48 3 Open the top cover of the puncher unit 4 Remove any jammed paper 5 Open the top cover of the finisher and remove any jammed paper Booklet Finisher C1 Staple Finis...

Page 121: ...e Finisher C1 When closing the top cover of the finisher be careful not to get your fingers caught as this may result in personal injury 7 Close the top cover of the puncher unit When closing the top...

Page 122: ...specting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper...

Page 123: ...ck Unit B1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Products If the Copy Tray J1 is att...

Page 124: ...ore information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal injury 4 Follow t...

Page 125: ...self on the inside of the machine If you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the to...

Page 126: ...it reconnect it to the main unit For more information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this ma...

Page 127: ...e the jammed staples appears on the touch panel display Check the location of the staple jam and follow the procedure described below and the procedure that appears on the touch panel display to remov...

Page 128: ...aple Jams 2 56 3 Pull out the staple case holding it by the green tab 4 Push down the tab on the staple case 5 Remove all of the staples that slide from the staple case 6 Return the tab on the staple...

Page 129: ...8 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury If there are no staples ready for...

Page 130: ...isplay Check the location of the staple jam and follow the procedure described below and the procedure that appears on the touch panel display to remove any jammed staples Make sure to close all cover...

Page 131: ...Staple Jams 2 59 4 Remove all of the staples that slide from the staple case 5 Return the tab on the staple case to its original position 6 Gently push the staple case back into the stapler unit unti...

Page 132: ...Stitcher Unit Optional If a staple jam occurs inside the saddle stitcher unit of the Booklet Finisher C1 a screen prompting you to remove the jammed staples appears on the touch panel display Check th...

Page 133: ...d pull it out of the finisher until it stops Saddle Stitcher Unit 3 Pull the stapler unit of the saddle stitcher unit towards you and then push it up Stapler Unit of the Saddle Stitcher Unit 4 Pull ou...

Page 134: ...g Staple Jams 2 62 5 On the staple case push down Part A to unlock and then push up Part B A B 6 Remove any jammed staples and return Part B to its original position B 7 Push the staple cartridge in u...

Page 135: ...ing Clearing Staple Jams 2 63 8 Pull the stapler unit of the saddle stitcher unit towards you and then push it down into its original position 9 Gently push the saddle stitcher unit back into its orig...

Page 136: ...finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury When you have cleared the staple jam be sure to manually repositio...

Page 137: ...r take some action while browsing the network The following is a list of self diagnostic error messages along with their possible causes and remedies Load paper Cause 1 The machine has run out of pape...

Page 138: ...nd the type of original is set to Text Cause Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle Remedy Reduce the Sharpness mo...

Page 139: ...oner Cartridge on p 1 38 Replace toner cartridge Black copying is possible Cause Colour copying is not possible because toner of the displayed colour has run out Remedy Replace the displayed colour s...

Page 140: ...e the new original Remove the original from the feeder Cause The machine cannot scan your original using the feeder An original is placed in the feeder and on the platen glass Remedy Remove the origin...

Page 141: ...displayed You can check the error code on the Details screen when you press Log on the Status Monitor Cancel screen See e Manual Status Monitor Cancel If a send receive or fax job does not complete su...

Page 142: ...e You Start Using This Machine 403 Cause The job was failed because the same file name existed Generally if the same file name exists a file will be automatically renamed by adding a number which rang...

Page 143: ...edium was pulled out while the read job was in progress Remedy Confirm that the medium is inserted and then read the data again Cause 2 While the data such as image data was being transferred from the...

Page 144: ...d the Fax I Fax Inbox See e Manual Fax I Fax Inbox and Access Stored Files 749 Cause You could not execute the job because a service call message is being displayed Remedy Turn the main power OFF wait...

Page 145: ...See e Manual Fax I Fax Inbox and Access Stored Files Cause 2 The machine s memory is full Remedy Erase unnecessary documents and documents with errors from memory to increase the amount of available...

Page 146: ...to Off and try sending the print data again See e Manual Network Cause 4 The maximum number of receivable data exceeds the receive limit Remedy Try printing the documents again after all current jobs...

Page 147: ...print data sent from an external application Remedy Check the settings of the data sent to the machine make sure they are compatible with the machine and try sending the data again 859 Cause 1 A comp...

Page 148: ...n the tab paper is specified as the paper type and the Inner Finisher A1 is attached Remedy You cannot output tab paper when the Inner Finisher A1 is attached but the Copy Tray J1 is not attached If n...

Page 149: ...py function can store up to 6 100 pages of scanned images 100 6 000 6 100 pages approximate figures However the number of pages that the machine s memory can store may differ depending on the amount o...

Page 150: ...Scan function is unavailable functions that do not use the Scan function such as Access Stored Files can be used Contacting Your Local Authorized Canon Dealer If a screen prompting you to contact your...

Page 151: ...main power switch cover 3 If the machine still does not operate normally follow the procedure below and then contact your local authorized Canon dealer Turn the main power switch OFF Remove the power...

Page 152: ...ng to print that job is erased If you set Limited Functions Mode to On from the Service Call Message screen Limited Functions Mode in Management Settings from the Settings Registration screen is also...

Page 153: ...oth turned ON always check that the breaker is not in the OFF position If the breaker is in the OFF position contact your local authorized Canon dealer without turning the breaker back ON ON I side OF...

Page 154: ...er Troubleshooting 2 82 Printer Fax Driver Troubleshooting See the Troubleshooting in the driver help to resolve problems when using the printer driver or fax driver for Windows In this section screen...

Page 155: ...15 3 3 Appendix This section includes the index Index 3 2...

Page 156: ...r jams 2 29 Fixing Unit Clearing paper jams 2 8 Front Guide 1 7 I Illustrations Used in This Manual ix Inner 2 Way Tray F1 Clearing paper jams 2 50 Inner Finisher A1 Clearing paper jams 2 34 Clearing...

Page 157: ...amp Cartridge 1 22 1 25 Staple Finisher C1 Clearing paper jams 2 38 2 40 Clearing staple jams 2 58 Replacing the staple cartridge in the stapler unit 1 30 Staple jams Inner Finisher A1 2 55 Saddle sti...

Page 158: ...3 Appendix 3 4...

Page 159: ......

Page 160: ...tp www canon europe com for details on your regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney...

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