Canon FAXPHONE B740 Manual Download

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13-2

Troubleshooting

Chapter 13

If You Cannot Solve the Problem

If you have a problem with your copier/fax and you cannot solve it by referring to the
information in this chapter, contact the Customer Care Center.

Canon’s support personnel are trained in the technical support of Canon’s products and
should be able to help you with your problem.

Attempting to repair the copier/fax yourself may void the limited warranty. See the limited
warranty card for details.

If the copier/fax makes strange noises, emits smoke or strange smells, unplug it
immediately and contact the Customer Care Center. Do not attempt to disassemble
or repair the unit yourself.

If you need to contact Canon directly, make sure you have the following information:

• Product name

B740 Copier/Fax

• Serial number

The serial number is on the label located at the back of the unit.

• Place of purchase

• Nature of problem

• Steps you have taken to solve the problem and the results

Summary of Contents for FAXPHONE B740

Page 1: ... and they are not intended to be nor should they be understood to be representations or warranties concerning the products described Your B740 copier fax has been sold to you subject to the limited warranties set forth in the warranty card Further Canon reserves the right to make changes in the specifications of the products described in this manual at any time without notice and without obligatio...

Page 2: ...t Call Waiting can be used with your B740 copier fax Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a fax error C Power Requirements This equipment should be connected to a standard 120 volt AC three wire grounded outlet only Do not connect this unit to an outlet or power line shared with other...

Page 3: ...luding interference that may cause undesired operation nThis equipment has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and...

Page 4: ...e a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or su...

Page 5: ... standards e g the 2500 touch tone or 500 rotary pulse dial telephones A dedicated extension off a PBX without Camp On signals is also permissible with your B740 copier fax Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a fax error C Power Requirements The power outlet should be a three prong g...

Page 6: ...nternal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas c Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate nThis Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulation...

Page 7: ...Devices 2 6 Connecting the Power Cord 2 7 Main Components of the Copier Fax 2 8 Front View 2 8 Back View 2 9 Inside View 2 9 Operation Panel 2 10 One Touch Speed Dialing Special Function Buttons 2 11 Installing the BJ Cartridge 2 12 Guidelines 2 12 Installing the BJ Cartridge in the Copier Fax 2 13 Loading Paper 2 15 Paper Guidelines 2 15 Loading Paper in the Multi Purpose Tray 2 17 Testing the Co...

Page 8: ...d Dialing 6 6 Registering Numbers for Coded Speed Dialing 6 6 Using Coded Speed Dialing 6 8 Group Dialing 6 9 Creating Groups 6 9 Using Group Dialing 6 12 Speed Dialing Lists 6 13 Printing Speed Dialing Lists 6 13 Chapter 7 Sending Faxes Preparing to Send a Fax 7 2 Documents You Can Fax 7 2 Adjusting the Quality of Your Faxes 7 2 Setting Color or Black White Transmission 7 2 Setting the Scanning R...

Page 9: ...UAL MODE 8 6 Setting MANUAL MODE 8 6 Receiving a Fax Manually 8 6 Receiving Faxes Automatically FAX ONLY MODE 8 8 Setting FAX ONLY MODE 8 8 Receiving With an Answering Machine ANS MACHINE MODE 8 9 Setting ANS MACHINE MODE 8 9 Using the Copier Fax With an Answering Machine 8 9 Receiving Using the Distinctive Ring Pattern Detection Feature DRPD 8 10 Types of Ring Patterns 8 10 Setting DRPD 8 10 How ...

Page 10: ...BJ Cartridges and BJ Tanks 12 6 When to Replace a BJ Cartridge or BJ Tank 12 7 Testing and Cleaning the BJ Cartridge Print Head 12 9 Printing the Nozzle Check Pattern 12 9 Cleaning the BJ Cartridge Print Head 12 10 Replacing the BJ Cartridge 12 11 Replacing a BJ Tank 12 14 Transporting the Copier Fax 12 17 Chapter 13 Troubleshooting If You Cannot Solve the Problem 13 2 Clearing Jams 13 3 Jams in t...

Page 11: ...2 User Settings Menu 14 3 Report Settings Menu 14 4 TX Transmission Settings Menu 14 5 RX Reception Settings Menu 14 6 Printer Settings Menu 14 7 System Settings Menu 14 7 Appendix Specifications General Specifications A 2 BJ Cartridges A 3 Facsimile A 3 Telephone A 5 Copier A 5 Glossary G 1 Index I 1 ...

Page 12: ...pier fax You will find a summary of its features and details on how to use this manual Main Features of the Copier Fax 1 2 Using Your Documentation 1 3 How to Use This Manual 1 3 Type Conventions Used in This Manual 1 4 Customer Support 1 5 Getting Help From Canon 1 5 Important Safety Instructions 1 6 ...

Page 13: ...from fax machines with ECM capability Automatic dialing and broadcasting one touch coded speed dialing and group dialing Answering machine connection possible to receive both messages and faxes automatically Automatic reduction of received faxes when paper in the copier fax does not match transmitted page size Color Copier Features Color copying Black white copying up to 99 copies 360 dpi high res...

Page 14: ...er 6 Speed Dialing to learn how to register numbers for speed dialing and how to use speed dialing to send documents Read Chapters 7 through 10 to master the copier fax s operating procedures such as sending and receiving faxes special dialing and making copies Read Chapter 11 Reports and Lists to learn about the reports and lists that can be automatically or manually printed from your copier fax ...

Page 15: ...nce default A setting that remains in effect unless you change it document or fax The original sheet s of paper you send or receive with the unit menu A list of settings from which you select an item to set up or change A menu has a title which appears in the LCD d and u buttons Used to select an item in a menu Press d to select the next item and press u to select the previous item transaction num...

Page 16: ...port and answers to frequently asked questions www ccsi canon com 24 hour 7 day a week automated support for troubleshooting issues on most current products 1 800 423 2366 24 hour Fax On Demand System for product specifications and technical information 1 800 526 4345 Free technical support Monday Saturday excluding holidays for products still under warranty 1 757 413 2848 Technical support 7 days...

Page 17: ... purpose tray while printing Always lift the unit as shown below Never lift it by any of its attachments Do not push objects of any kind into the slots or openings on the cabinet as they may touch dangerous voltage points or short out parts This could result in fire or electric shock Do not allow small objects such as pins paper clips or staples to fall into the unit If something does fall into it...

Page 18: ...or humid objects come into contact with the unit Do not use or store the unit outdoors Do not install the unit near devices that contain magnets or generate magnetic fields such as speakers If possible place the unit near an existing telephone outlet to avoid the expense of installing a new one Place the unit near a standard 120 V AC power outlet The socket outlet shall be installed near the equip...

Page 19: ...nding type outlet This is a safety feature If you are unable to insert the plug into your outlet contact an electrician to replace your outlet Do not defeat the safety purpose of the grounding type plug by breaking off the third prong or using a 3 to 2 adapter Do not plug the unit into the same circuit as an appliance such as an air conditioner electric typewriter television or copier Such devices...

Page 20: ...Fax 2 5 Making Connections 2 6 Connecting the Telephone Line and External Devices 2 6 Connecting the Power Cord 2 7 Main Components of the Copier Fax 2 8 Front View 2 8 Back View 2 9 Inside View 2 9 Operation Panel 2 10 One Touch Speed Dialing Special Function Buttons 2 11 Installing the BJ Cartridge 2 12 Guidelines 2 12 Installing the BJ Cartridge in the Copier Fax 2 13 Loading Paper 2 15 Paper G...

Page 21: ...ions below to unpack the copier fax unit properly and to make sure you have all its components and documentation nWhen lifting the unit out of the box or when you need to move it lift it from the bottom and hold it firmly and level Do You Have Everything As you unpack the copier fax save the carton and packing material in case you want to move or ship the unit in the future Carefully remove all it...

Page 22: ...or proof of purchase in case your unit requires warranty service nThe actual shipping materials may differ in shape quantity and position from the ones shown above y POWER CORD t TELEPHONE LINE r BC 21e COLOR BJ CARTRIDGE e FAXPHONE B740 UNIT 0 BCI 21 BLACK BJ TANK o SB 21 BJ CARTRIDGE CONTAINER i DOCUMENTATION u DOCUMENT SUPPORT q DOCUMENT TRAY w EXTENSION ...

Page 23: ...ive piece from the multi purpose tray 1 Remove the shipping tapes from the multi purpose tray 5 Open the ADF Automatic Document Feeder then remove the shipping tape from the side of the unit Close the ADF Automatic Document Feeder 4 Open the operation panel partially by gently pulling it toward you it only opens slightly Then remove the protective sheet from the ADF Automatic Document Feeder Close...

Page 24: ...cument support so that it curves toward the back of the unit and fit the tabs on the support into the slots above the ADF Automatic Document Feeder Hold the extension as shown and slide it into the rails on the back of the document tray Then slide the inner section of the extension into the inner rails on the document tray Attach the document tray to the unit by fitting the slots on the tray into ...

Page 25: ...hone line and external devices n If you have connected an external device to the copier fax unit be sure to select the correct receive mode 1 Chapter 8 Receiving Faxes To connect an extension phone as well as an answering machine connect the extension phone to the answering machine and then the answering machine to the copier fax If you connect a modem to your copier fax and you use it extensively...

Page 26: ...n This plug will only fit into a grounding type outlet This is a safety feature If you are unable to insert the plug into your outlet contact an electrician to replace your outlet Do not defeat the safety purpose of the grounding type plug by breaking off the third prong or using a 3 to 2 adapter Do not plug the unit into the same circuit as an appliance such as an air conditioner electric typewri...

Page 27: ...MULTI PURPOSE TRAY Holds plain paper OPERATION PANEL Controls the copier fax 1 p 2 10 DOCUMENT TRAY Holds scanned documents as they exit the copier fax OUTPUT TRAY EXTENSION Holds printed pages as they exit the copier fax OUTPUT TRAY Holds printed pages as they exit the copier fax PAPER GUIDE Keeps paper in position Adjust to the width of the print media DOCUMENT GUIDES Keep the document in positi...

Page 28: ...TOR EXTENSION PHONE ANSWERING MACHINE DATA MODEM JACK TELEPHONE LINE JACK ADF AUTOMATIC DOCUMENT FEEDER C CARTRIDGE BUTTON Moves the cartridge holder to the center for replacement of the BJ cartridge or tanks CARTRIDGE HOLDER PAPER THICKNESS LEVER Back View Inside View ...

Page 29: ... on its light Hook Button Engages or disengages the telephone line Alarm Light Flashes when an error occurs or when the copier fax is out of paper or ink Receive Mode Button 1 Chapter 8 Receiving Faxes Selects the receive mode Copy Button 1 p 10 2 Sets the copier fax to make copies Image Quality Button 1 pp 7 3 10 2 Selects the resolution setting the copier fax uses for the document you are sendin...

Page 30: ... the settings so you can see other selections in the menus during data registration Memory Reference Button 1 pp 7 15 7 16 7 17 Performs operations with documents stored in memory l r Buttons Move the cursor left or right when registering data Space Button Enters a space between letters and numbers when registering information Button Enters a plus sign when registering your unit fax telephone numb...

Page 31: ...o press C inside the unit to move the cartridge holder to the center Make sure the cartridge holder is in its home position on the right side of the unit when you are not using the copier fax If it is not in its home position press C inside the unit Leaving the cartridge holder out of its home position will cause the BJ cartridge to remain uncapped and dry out When changing BJ cartridges always st...

Page 32: ...ADF Automatic Document Feeder Alternatively set the document feed lever to a automatic document feed n When you plug in the unit for the first time the cartridge holder automatically moves to the center of the unit so you can install the BJ cartridge If the cartridge holder is not in the center press C inside the unit c Do not try to manually move or stop the cartridge holder since this may damage...

Page 33: ... holder moves to its home position on the right side of the unit and begins cleaning the BJ cartridge print head This process takes about 55 seconds cDo not try to manually move or stop the cartridge holder since this may damage the unit 7 Close the ADF Automatic Document Feeder nIf you need to unplug the copier fax wait until the unit is in standby mode date and receive mode displayed in the LCD ...

Page 34: ... are no gaps on either side of the paper stack If the paper has a print side set it in the multi purpose tray with the print side facing upward The capacity of the output tray is 50 sheets of paper To prevent paper jams remove paper from the output tray before the count reaches 50 Let the paper run out before refilling the multi purpose tray Avoid mixing new paper with paper already loaded Do not ...

Page 35: ...hen remove the page being careful not to touch the document tray Should you dirty the document tray when removing the page wipe it clean with a clean soft lint free cloth moistened with water or diluted dishwashing detergent solution Printing dense graphics on light paper stock may cause the paper to curl Try using heavier stock If paper curls after printing remove it immediately otherwise paper j...

Page 36: ...to the left to match the size of your paper w 3 Prepare a stack of paper by fanning the edge that will feed into the unit first and then tapping the stack on a flat surface to even its edges 4 Insert the stack into the multi purpose tray until it stops q so that the right edge of the stack is aligned with the right side of the multi purpose tray Slide the paper guide snugly against the left edge o...

Page 37: ...assembled the copier fax installed the BJ cartridge and loaded paper you can make sure the copier fax unit is printing properly by making a copy of a document For instructions see Chapter 10 Making Copies If you have problems printing see Chapter 13 Troubleshooting ...

Page 38: ... also find instructions for entering the sender information which is required before using your unit Guidelines for Entering Numbers Letters and Symbols 3 2 Correcting a Mistake 3 4 Registering Required Sender Information 3 5 What is Sender Information 3 5 Registering Sender Information 3 6 Printing a List to Check the Sender Information 3 7 Setting the Telephone Line Type 3 8 ...

Page 39: ...e than 60 seconds between entering characters the unit will automatically return to standby mode Changing Between Number Mode and Letter Mode Press to select number mode 1 or letter mode A Number mode Letter mode _ A _ 1 Tone Button Letters A Numbers 1 W X Y Z w x y z 9 T U V t u v 8 P Q R S p q r s 7 0 M N O m n o 6 J K L j k l 5 G H I g h i 4 D E F d e f 3 A B C a b c 2 1 1 SYMBOLS PRS 7 TUV 8 W...

Page 40: ...letter you want appears or If the next letter you want to enter is under the same numeric button you just pressed press r to move the cursor to the right Then press the same numeric button repeatedly until the letter you want appears To enter a space press Space Entering Numbers 1 Press to switch to number mode 1 2 Press the numeric button that contains the Ex number you want To enter a space pres...

Page 41: ...ollow this procedure to correct individual characters 1 Use or to move the cursor Ex under the incorrect character 2 Use the numeric buttons to enter the correct Ex character over the incorrect character 3 When you have finished making corrections press to register your new entry Set CANON A CANEN A 06 04 Memory Reference ...

Page 42: ... at the top of each page This information is called the Sender information or the Transmit Terminal Identification TTI Similarly you must register your details in your so that whenever you send a fax the other party knows who sent it and when it was sent Below is an example of how your sender information would print on a fax sent by you nYou can set the sender information to print inside or outsid...

Page 43: ...If you make a mistake press Clear and enter the date and time again 5 Press twice Ex 6 Use the numeric buttons to enter your fax Ex telephone number max 20 digits including spaces To enter a space press Space To enter a plus sign before the number press If you make a mistake press Clear and start again 7 Press twice Ex 8 Use the numeric buttons to enter your name Ex or company name max 24 characte...

Page 44: ...er fax unit prints the User s Data List The sender information is shown at the beginning of the list The current settings of the copier fax are listed after this USER S DATA LIST 1 USER SETTINGS UNIT TELEPHONE 123 4567 UNIT NAME CANON TX TERMINAL ID TTI POSITION OUTSIDE IMAGE TELEPHONE MARK FAX SCANNING CONTRAST STANDARD OFFHOOK ALARM ON VOLUME CONTROL CALLING VOLUME 2 KEYPAD VOLUME 2 ALARM VOLUME...

Page 45: ... your local telephone company Your unit is factory set to operate with a tone line TOUCH TONE If you need to change the telephone line type setting to ROTARY PULSE follow this procedure 1 Press 2 Press 3 Press twice 4 Use or to select TEL LINE TYPE 5 Press Ex 6 Use or to select ROTARY PULSE 7 Press 8 Press to return to standby mode Ex 12 27 FaxTel Stop REPORT SETTINGS Set ROTARY PULSE 02 08 TOUCH ...

Page 46: ...the copier fax Whether you are sending or copying a document read this section carefully for information on the types of documents you can load and instructions on loading documents for your specific needs Document Requirements 4 2 Scanned Area of a Document 4 3 Loading Documents 4 3 Problems With Multipage Documents 4 5 Adding Pages to the Document 4 5 ...

Page 47: ...Min 3 15 1 77 in Min 210 148 mm Min 80 45 mm Quantity Max 20 letter or A4 size sheets 1 sheet Max 10 legal size sheets 1 sheet for sizes other than these Thickness 0 003 to 0 005 in 0 003 to 0 017 in 0 08 to 0 13 mm 0 08 to 0 43 mm Weight 20 to 24 lb 75 to 90 g m2 24 to 90 7 lb 90 to 340 g m2 Problem Documents To prevent document jams in the ADF Automatic Document Feeder do not use any of the foll...

Page 48: ...nt s text and graphics are within this area Loading Documents Follow this procedure to load documents into the ADF Automatic Document Feeder 1 Set the document feed lever to a automatic or m manual document feed If you are unsure which to select see p 4 2 MAX 0 18 MAX 4 5 mm MAX 0 16 MAX 4 0 mm Letter Legal MAX 0 16 MAX 4 0 mm COLOR FAX MAX 0 24 MAX 6 0 mm MAX 0 18 MAX 4 5 mm ...

Page 49: ... is now ready for scanning For a multipage document the pages are fed one by one from the bottom of the stack Wait until all pages of your document have been scanned completely before starting a new job c When you have finished scanning your document be sure to slide the document guides outward Leaving the document guides near the center of the ADF Automatic Document Feeder may obstruct opening th...

Page 50: ... its front edge is bevelled and insert the stack into the ADF Automatic Document Feeder nMake sure the document meets the document requirements 1 p 4 2 Adding Pages to the Document If you are using automatic document feed and you need to add pages to your document in the ADF Automatic Document Feeder wait until the last page starts feeding then load up to 20 additional pages 10 legal size The last...

Page 51: ...4 6 Document Handling Chapter 4 ...

Page 52: ... 5 Paper Handling 5 1 Paper Handling Chapter 5 Paper Handling This chapter describes paper requirements and how to select paper Paper Requirements 5 2 Printable Areas 5 3 Selecting Paper 5 3 Loading Paper 5 3 ...

Page 53: ... that your paper is compatible with the copier fax 1 p 5 3 Check that the paper size setting of the multi purpose tray is set for the paper size you are loading 1 PAPER SIZE p 14 7 Check that you have loaded the paper correctly in the multi purpose tray 1 p 2 15 nFor optimum printing results always leave the paper thickness lever inside the ADF Automatic Document Feeder set to p left c Do not set ...

Page 54: ...apped and on a flat surface until ready to use Keep opened packs in their original packaging in a cool dry location Store paper at 64 4 75 2 F 18 24 C 40 60 relative humidity Loading Paper For details on loading paper in the multi purpose tray see p 2 15 A4 LEGAL LETTER 8 5 215 9 mm 11 279 4 mm 0 12 3 mm 0 28 7 mm 0 25 6 4 mm 0 25 6 4 mm 8 27 210 mm 11 69 297 mm 0 12 3 mm 0 28 7 mm 0 13 3 4 mm 0 1...

Page 55: ...5 4 Paper Handling Chapter 5 ...

Page 56: ...Dialing 6 2 Speed Dialing Methods 6 2 One Touch Speed Dialing 6 3 Registering Numbers for One Touch Speed Dialing 6 3 Using One Touch Speed Dialing 6 5 Coded Speed Dialing 6 6 Registering Numbers for Coded Speed Dialing 6 6 Using Coded Speed Dialing 6 8 Group Dialing 6 9 Creating Groups 6 9 Using Group Dialing 6 12 Speed Dialing Lists 6 13 Printing Speed Dialing Lists 6 13 ...

Page 57: ... register up to 12 destinations for one touch speed dialing Coded Speed Dialing 2 p 6 6 Coded speed dialing allows you to send a fax or dial a telephone number by pressing Coded Dial followed by a two digit code from 00 to 99 While coded speed dialing requires you to press more buttons it allows you to register up to 100 destinations Group Dialing 2 p 6 9 Group dialing allows you to dial a group o...

Page 58: ...dure to register numbers and names for one touch speed dialing 1 Press 2 Press 3 Use or to select TEL REGISTRATION 4 Press twice Ex 5 Use or to select a one touch Ex speed dialing button 01 to 12 If a one touch speed dialing button has already been registered the number registered under that button appears If a group is already registered under a one touch speed dialing button GROUP DIAL appears 6...

Page 59: ...turn to standby mode The fax telephone number and name registered under that button will be deleted 8 Press twice 9 Use the numeric buttons to enter the name Ex that goes with the number max 16 characters including spaces If you are unsure how to enter characters see p 3 2 If you have already registered a name and want to keep the same name ignore this step 10 Press Ex 11 To continue registering o...

Page 60: ...mber you wish to fax The number registered under that one touch speed dialing button is displayed If you press the wrong button press Stop then press the correct button If no fax number is assigned to the one touch speed dialing button you press the LCD displays NO TEL If this happens make sure you pressed the correct button and that the number you want to dial is registered under that button 4 Pr...

Page 61: ...procedure to register numbers and names for coded speed dialing 1 Press 2 Press 3 Use or to select TEL REGISTRATION 4 Press 5 Use or to select CODED SPEED DIAL 6 Press Ex 7 Use or to select a coded speed Ex dialing code 00 to 99 If a coded speed dialing code has already been registered the number registered under that code appears If a group is already registered under a coded speed dialing code G...

Page 62: ... Stop to return to standby mode The fax telephone number and the name registered under that code will be deleted 10 Press twice 11 Use the numeric buttons to enter the name Ex that goes with the number max 16 characters including spaces If you are unsure how to enter characters see p 3 2 If you have already registered a name and want to keep the same name ignore this step 12 Press Ex 13 To continu...

Page 63: ...h to fax The number registered under that coded speed Ex dialing code is displayed If you enter the wrong code press Stop Then press Coded Dial and enter the correct code If no fax number is assigned to the coded speed dialing code you enter the LCD displays NO TEL If this happens make sure you entered the correct code and that the number you want to dial is registered under that code 5 Press to b...

Page 64: ...r coded speed dialing A group can contain up to 111 destinations Follow this procedure to create groups 1 Press 2 Press 3 Use or to select TEL REGISTRATION 4 Press 5 Use or to select GROUP DIAL 6 Press Ex 7 Select a one touch speed dialing button or coded speed dialing code under which you want to register the group To register a group under a one touch speed dialing button Use or to select the bu...

Page 65: ...n To enter a destination registered for coded speed dialing Press then use the numeric buttons to Ex enter the two digit code assigned to the number you want to register in the group Repeat this process to enter additional codes The number registered under the button or code you enter appears or GROUP DIAL appears if you select a group You cannot enter numbers not registered for one touch or coded...

Page 66: ... already registered press Clear then enter the new name 12 Press Ex 13 To continue registering other groups repeat the procedure from step 7 or Press to return to standby mode Ex nYou can print the Group Dial List showing all the numbers and names registered for group dialing 1 p 6 13 Keep this list near your copier fax so you can refer to it when dialing 12 27 FaxTel Stop 04 1 TOUCH SPD DATA ENTR...

Page 67: ...ed under a one touch speed dialing button or coded speed dialing code To enter a group registered under a one touch speed dialing button Press the one touch speed dialing button assigned to the group you wish to fax If you press the wrong button press Stop then press the correct button To enter a group registered under a coded speed dialing code Press then use the numeric buttons to Ex enter the t...

Page 68: ...e or to select the list you want Ex to print You can select from the following 1 TOUCH LIST CODED DIAL LIST GROUP DIAL LIST 6 Press If you selected 1 TOUCH LIST or CODED DIAL LIST above select in what order you want the destinations to be printed Press T to print the list with the names of the destinations in alphabetical order or Press to print the list in code or button order The copier fax prin...

Page 69: ...0 2131 1250 Canon DEUTSCH A 02 1 49 39 25 25 Canon FRANCE A 21 GROUP DIAL Canon GROUP 1 A 01 03 3758 2111 Canon TOKYO A 03 516p488 6700 Canon U S A A 32 81 773 3173 Canon UK 12 27 2001 17 23 FAX 123 4567 CANON 001 SORTED LIST DESTINATIONS LISTED IN ALPHABETICAL ORDER UNSORTED LIST DESTINATIONS LISTED IN CODE ORDER NO CONNECTION TEL CONNECTION ID 01 905 795 1111 Canon CANADA 03 GROUP DIAL Canon EUR...

Page 70: ...ods 7 6 Memory Sending 7 6 Manual Sending 7 7 Canceling Sending 7 9 Redialing When the Line is Busy 7 10 Manual Redialing 7 10 Canceling Manual Redialing 7 10 Automatic Redialing 7 10 What is Automatic Redialing 7 10 Canceling Automatic Redialing 7 10 Setting the Options for Automatic Redialing 7 11 Sequential Broadcasting 7 13 Sending a Document to More Than One Destination 7 13 Sending a Documen...

Page 71: ...ck white only To send in black white Make sure the Color B W button s light is off If not press Color B W to turn it off To send in color to fax machines that support color fax reception Press Color B W to turn on its light nIf you attempt to send a color document to a fax machine that does not support color faxing the document will not be sent and the LCD will display TRY AGAIN IN B W Try sending...

Page 72: ...ther than just two black white This gives a much better reproduction of photos though the transmission time is longer After about 10 seconds the LCD returns to standby mode For color sending set the resolution as follows 1 Press to turn on its light 2 Press to select the resolution Ex setting you want You can select from the following FAX STANDARD Provides standard color resolution FAX FINE Provid...

Page 73: ...s procedure to set the scanning contrast 1 Press 2 Press 3 Press twice 4 Use or to select SCAN CONTRAST 5 Press Ex 6 Use or to select the scanning Ex contrast you want You can select from the following STANDARD Adequate for most documents DARKER Suitable for light documents LIGHTER Suitable for dark documents 7 Press 8 Press to return to standby mode Ex 12 27 FaxTel Stop OFFHOOK ALARM Set DARKER 0...

Page 74: ... that the number is assigned to For details on registering and using one touch speed dialing see pp 6 3 6 5 Coded Speed Dialing Dial a fax number by pressing Coded Dial followed by the two digit code 00 to 99 that the number is assigned to For details on registering and using coded speed dialing see pp 6 6 6 8 Group Dialing Send a document to a predefined group of fax numbers The numbers must alre...

Page 75: ...document contains many graphics or particularly dense text Follow this procedure for memory sending 1 Adjust the document feed lever for the document you are loading 2 p 4 2 2 Prepare the document and load it face Ex down in the ADF Automatic Document Feeder 2 p 4 3 Currently used memory For color sending press Color B W to turn on its light 1 p 7 2 To adjust the resolution and contrast Standby to...

Page 76: ...u can enable the COLOR DIRECT TX setting 1 p 14 5 that converts color faxes to black white if the other party s fax machine does not support color faxing Manual Sending Manual sending allows you to talk to the other party before sending the document This method is useful if the other party must manually set their fax machine to receive before they can receive a fax Follow this procedure for manual...

Page 77: ... start button on their fax unit 7 When you hear the high pitched signal of the other party s fax unit press on the copier fax and then hang up the handset The unit begins sending the document n If Start is not pressed within 60 seconds the Color B W light will automatically turn off Be sure to hang up the handset after you press Start on the copier fax otherwise the call will be disconnected The u...

Page 78: ...ncel sending Sending is not canceled until you press T If you change your mind and want to continue sending press To cancel transmission of a document waiting to be sent from memory because the unit is waiting to redial see Canceling Automatic Redialing p 7 10 To cancel transmission of a document waiting to be sent from memory see Deleting a Document From Memory p 7 17 The copier fax prints an Err...

Page 79: ...nutes and then try to dial again If the second attempt fails because the line was busy the copier fax will again wait for two minutes and make a final attempt to complete the call Automatic redialing can be turned off and on The number of redialing attempts and the time interval between attempts can also be adjusted 1 p 7 11 If all redialing attempts are unsuccessful the copier fax will cancel the...

Page 80: ...utomatic redialing Whether or not the copier fax redials automatically The number of times the copier fax attempts to redial The time interval between redialing attempts Follow this procedure to adjust the automatic redialing settings 1 Press 2 Press 3 Press 4 Use or to select TX SETTINGS 5 Press 6 Use or to select AUTO REDIAL 7 Press Ex To disable automatic redialing use d or u to select OFF then...

Page 81: ...from 1 to 10 times The default setting is twice 10 Press twice Ex 11 Use the numeric buttons to enter the time Ex interval between redialings You can select from 2 to 99 minutes The default setting is 2 minutes 12 Press 13 Press to return to standby mode Ex 12 27 FaxTel Stop TIME OUT Set 5MIN 2MIN REDIAL INTERVAL Set 5TIMES 2TIMES REDIAL TIMES Set ...

Page 82: ... up to 111 fax numbers with group dialing and send the same document to these numbers at the press of one or three buttons 1 p 6 9 Follow this procedure to send a document to more than one destination 1 Adjust the document feed lever for the document you are loading 2 p 4 2 2 Prepare the document and load it face Ex down in the ADF Automatic Document Feeder 2 p 4 3 Currently used memory For color ...

Page 83: ... to all destinations you specified in step 3 will be canceled You cannot cancel only one destination n If a number is busy the unit will continue sending to the other destinations and then redial the number that was busy If the unit s memory becomes full while scanning your document MEMORY FULL will appear in the LCD If this happens remove the remainder of the document from the ADF Automatic Docum...

Page 84: ...he Doc Memory List Printing a Document in Memory Before printing a document make sure you have the correct BJ cartridge installed Black White Color Document Document in Memory in Memory Color BJ cartridge Printing possible Printing possible Black BJ cartridge Printing possible Printing possible if converted to black white 0046 TRANSMIT A 01 Canon TOKYO 3 12 27 23 24 0047 TRANSMIT COL 04 Canon ITAL...

Page 85: ...o display details of the transaction destination for example 6 Press 7 Press to print the first page only or press to print all pages of the document The copier fax prints the document If you are printing a color document and have the Black BJ cartridge installed these messages alternate in the LCD Press T to print the document in black white with the Black BJ cartridge or press to cancel printing...

Page 86: ...inted If you are unsure of the transaction number TX RX NO print the Doc Memory List 1 p 7 15 Use l or r to display details of the transaction destination for example 6 Press The copier fax asks you to confirm that you want to delete the document 7 Press to delete the document If you change your mind and want to keep the document in memory press The copier fax deletes the document 8 To continue de...

Page 87: ...7 18 Sending Faxes Chapter 7 ...

Page 88: ...g MANUAL MODE 8 6 Receiving a Fax Manually 8 6 Receiving Faxes Automatically FAX ONLY MODE 8 8 Setting FAX ONLY MODE 8 8 Receiving With an Answering Machine ANS MACHINE MODE 8 9 Setting ANS MACHINE MODE 8 9 Using the Copier Fax With an Answering Machine 8 9 Receiving Using the Distinctive Ring Pattern Detection Feature DRPD 8 10 Types of Ring Patterns 8 10 Setting DRPD 8 10 How DRPD Responds to Ca...

Page 89: ...voice copier fax call For a fax call you have to manually activate reception of the fax FAX ONLY MODE Fax Copier fax answers Separate telephone p 8 8 all calls as fax calls line for fax use only It receives faxes automatically and disconnects voice calls ANS MACHINE Fax Tel Copier fax receives Answering machine p 8 9 MODE faxes automatically connected to the and the answering copier fax machine re...

Page 90: ...ges to this display Ex If Fax Tel Mode does not appear in the LCD when you press Receive Mode follow this procedure to set this mode 1 Press 2 Press 3 Press 4 Use or to select RX SETTINGS 5 Press 6 Use or to select RX MODE 7 Press Ex 8 Use or to select FAX TEL AUTO SW 9 Press 10 Press to return to standby mode Ex 11 Confirm that FaxTel is displayed in the LCD Ex If FaxTel is not displayed press Re...

Page 91: ...e copier fax listens for the fax tone For 8 sec The fax tone is detected The fax tone is not detected The document is received automatically The copier fax starts ringing Pick up the handset to talk If you don t pick up the handset within 15 sec DEFAULT ACTION Choose between RECEIVE factory default setting and DISCONNECT DISCONNECT RECEIVE Factory default setting The fax tone is detected and the c...

Page 92: ...hile waiting for someone to pick up the extension phone You can select from 10 to 45 seconds The default setting is 15 seconds 6 Press twice Ex 7 Use or to select RECEIVE or Ex DISCONNECT This setting tells the unit what to do if no one picks up the extension phone within the specified ring time set in step 5 Select RECEIVE to receive the call or DISCONNECT to disconnect the call The default setti...

Page 93: ... After a few seconds the LCD changes to this display Ex Receiving a Fax Manually Follow this procedure to receive a fax manually 1 Make sure Manual is displayed in the LCD Ex 2 above 2 Make sure you have connected an extension phone to the copier fax 2 p 2 6 3 When you hear the extension phone ring pick up the handset 4 If you hear a person s voice Start your conversation If the caller wants to se...

Page 94: ... The unit will beep if the handset is not hung up properly Make sure the handset is seated properly in its cradle If you do not want the unit to beep disable the OFFHOOK ALARM setting 1 p 14 3 Be sure to hang up the handset after you press Start or dial the remote receiving ID otherwise the call will be disconnected If you have an answering machine connected to your copier fax that can carry out r...

Page 95: ... If FaxOnly is not displayed press Receive Mode to select FAX ONLY MODE After a few seconds the LCD returns to standby mode The copier fax assumes all incoming calls are from fax machines sending faxes It receives the documents automatically and disconnects all voice calls nIn FAX ONLY MODE you can control whether or not the copier fax rings when it receives a fax call 1 INCOMING RING p 14 6 Pleas...

Page 96: ...e to set the receive mode to ANS MACHINE MODE 1 Press to select ANS MACHINE MODE After a few seconds the LCD changes to this Ex display Using the Copier Fax With an Answering Machine Follow these guidelines when using the copier fax with an answering machine Set the answering machine to answer on the first or second ring When recording the outgoing message on the answering machine The entire messa...

Page 97: ...t your local telephone company Your telephone company may have a different name for this service Also this service may not be offered in all areas Types of Ring Patterns Your telephone company will assign a distinctive ring pattern to each number when you order the DRP service The setting you make in the copier fax must match the setting assigned by the telephone company You can set the copier fax...

Page 98: ...se the numeric buttons to enter the fax Ex telephone number assigned for receiving a call for the ring pattern you selected in step 10 max 20 digits including spaces This number is transmitted to the caller s fax machine and displayed in the caller s LCD as verification To enter a space press Space To enter a plus sign before the number press If you make a mistake press Clear and start again TEL 1...

Page 99: ... press Clear and start again 15 Press twice Ex 16 Use or to select the type of call to Ex be received for the ring pattern you selected in step 10 You can select from the following TEL FAX FAX TEL AUTO SW 17 Press Ex 18 To continue registering other ring patterns repeat the procedure from step 10 or Press to return to standby mode Ex nIf the RX MODE setting is set to DRPD only DRPD will be display...

Page 100: ...to MANUAL MODE FAX Receives the fax Answers as a fax machine FAX TEL Switches to receive mode for Rings to alert you to pick up the AUTO SW fax transmission signals handset of the extension phone and take the call Communicating Using DRPD Using the copier fax with a DRP service is almost the same as using it with a normal telephone line When you turn on DRPD the receive mode defaults to DRPD When ...

Page 101: ...nate REC D IN MEMORY and INSTALL BC 21e Replace the Black BJ cartridge with the Color BJ cartridge 1 p 12 11 The unit then automatically prints the color fax stored in memory Setting Color Reception Your copier fax is factory set to receive in color when you receive color faxes from fax machines that have color capability Follow this procedure to disable or enable color reception 1 Press 2 Press 3...

Page 102: ...e unprinted pages of the fax in memory and the LCD displays REC D IN MEMORY as well as one or more messages For details on the action to take see p 13 5 n The copier fax memory can store up to approximately 42 pages You can set the copier fax not to store faxes in memory if a problem occurs during reception 1 MEMORY RX p 14 6 Once the pages are printed they are deleted from memory If the memory be...

Page 103: ...8 16 Receiving Faxes Chapter 8 ...

Page 104: ...l Features Chapter 9 Special Features This chapter describes the special features of the copier fax Special Dialing 9 2 Dialing Through a Switchboard 9 2 Dialing an Overseas Number With Pauses 9 2 Switching Temporarily to Tone Dialing 9 3 ...

Page 105: ...country Follow this procedure to dial an overseas number with pauses 1 Adjust the document feed lever for the document you are loading 2 p 4 2 2 Prepare the document and load it face Ex down in the ADF Automatic Document Feeder 2 p 4 3 Currently used memory For color sending press Color B W to turn on its light 1 p 7 2 To adjust the resolution and contrast Standby to scan see pp 7 2 7 4 3 Use the ...

Page 106: ...y information services for banks airline reservations hotel reservations etc require tone dialing for their services If your copier fax is connected to a rotary pulse line follow this procedure to set the unit temporarily for tone dialing 1 Press You can also lift the handset of the extension phone connected to your unit instead of pressing Hook 2 Use the numeric buttons to dial the Ex telephone n...

Page 107: ... the information service Numbers entered after pressing T will be dialed using tone dialing 5 When you have finished press to disconnect the call If you used the extension phone hang up the handset to disconnect the call Tone dialing is canceled when you disconnect the call TEL 7654321T34 Hook ...

Page 108: ...Chapter 10 Making Copies This chapter describes how to use your copier fax to make copies and explains how to adjust settings for copying and printing Documents You Can Copy 10 2 Copying Documents 10 2 Setting the Length of the Bottom Margin 10 4 ...

Page 109: ...ing 2 p 4 2 2 Prepare the document and load it face Ex down in the ADF Automatic Document Feeder 2 p 4 3 Currently used memory Standby to scan 3 Press 4 For color copying Press to turn on its light then press Ex to select the image quality setting you want You can select from the following PLAIN PAPER For color copying on plain paper HIGH RES PAPER For color copying on high resolution paper COLOR ...

Page 110: ...ode The percentage setting will automatically revert to 100 6 If you want to make multiple black white Ex copies use the numeric buttons to enter the number of copies You can make up to 99 black white copies You can only make one color copy at a time 7 Press to begin copying To stop copying press Stop You may then need to open the operation panel to remove the document 1 p 13 3 n You will be unabl...

Page 111: ...Ex 8 Use or to select the length of the Ex bottom margin for color copying and color reception You can select from the following NORMAL The bottom margin is larger than the bottom margin of a black white printed page 0 83 inches 21 mm SMALLER The bottom margin is the same length as the bottom margin of a black white printed page 0 28 inches 7 mm 9 Press 10 Press to return to standby mode Ex 12 27 ...

Page 112: ...apter 11 Reports and Lists This chapter describes the reports and lists that can be printed from your copier fax Summary of Lists and Reports 11 2 Activity Report 11 3 Transmission TX Report 11 4 Multi Transaction TX RX Report 11 5 Reception RX Report 11 5 ...

Page 113: ... occurs You can also set the to print the first page of the document below the transmission report to remind you of the contents of the document Reception RX Report Prints after reception of a document You p 11 5 can enable or disable this feature or set the p 14 4 copier fax to print a report only when an error occurs Multi Transaction TX RX Prints after sequential broadcasting of a p 11 5 Report...

Page 114: ... 3 OK 01 18 A 12 27 14 10 905 795 1111 Canon CANADA 5003 AUTO RX ECM 1 OK 00 18 A 12 27 14 16 2 887 0166 Canon AUSTRALIA 5004 AUTO RX ECM 4 OK 00 59 A 12 27 14 27 20 545 8545 Canon EUROPA 0002 TRANSMIT COL 1 OK 01 20 A 12 27 14 30 20 545 8545 Canon EUROPA 0003 TRANSMIT COL 1 OK 04 12 12 27 14 53 03 3758 2111 Canon TOKYO 5005 AUTO RX ECM 1 OK 01 16 12 27 14 57 2 887 0166 Canon AUSTRALIA 0004 TRANSM...

Page 115: ...ON 001 TX REPORT TX FUNCTION WAS NOT COMPLETED TX RX NO 0004 CONNECTION TEL 20 545 8545 CONNECTION ID Canon EUROPA ST TIME 12 27 14 59 USAGE T 00 18 PGS SENT 1 RESULT NG THE SLEREXE COMPANY LIMITED SAPORS LANE BOOLE DORSET BH25 8ER TELEPHONE BOOLE 945 13 51617 FAX 123456 Our Ref 350 PJC EAC 27 December 2001 Dr P N Cundall Mining Surveys Ltd Holroyd Road Reading Berks 12 27 2001 14 59 FAX 123 4567 ...

Page 116: ...RX Report similar to the one below will be printed RX REPORT RECEPTION OK TX RX NO 5004 COLOR RX CONNECTION TEL 905 795 1111 CONNECTION ID Canon CANADA ST TIME 12 27 14 59 USAGE T 01 59 PGS 4 RESULT OK 12 27 2001 14 59 FAX 123 4567 CANON 001 COLOR RX INDICATES A COLOR RECEPTION OK RECEPTION SUCCESSFUL NG SOME OR NO PAGES RECEIVED NUMBER OF PAGES RECEIVED RECEPTION DURATION RECEPTION TIME MULTI TX ...

Page 117: ...11 6 Reports and Lists Chapter 11 ...

Page 118: ... Fax s Interior 12 2 Cleaning Inside the ADF Automatic Document Feeder 12 2 Cleaning the Scanner Components 12 4 BJ Cartridge 12 6 BJ Cartridges and Ink Tanks 12 6 When to Replace a BJ Cartridge or Ink Tank 12 7 Testing and Cleaning the BJ Cartridge Print Head 12 9 Printing the Nozzle Check Pattern 12 9 Cleaning the BJ Cartridge Print Head 12 10 Replacing the BJ Cartridge 12 11 Replacing am InkTan...

Page 119: ...e liquids such as thinners benzene acetone or any other chemical cleaner to clean the interior of the copier fax these can damage the copier fax components Cleaning the Copier Fax s Exterior Follow this procedure to clean the unit s outer casing 1 Disconnect the power cord from the copier fax 2 Wipe the unit s exterior with a clean soft lint free cloth moistened with water or diluted dishwashing d...

Page 120: ...or any metal parts since this may adversely affect operation of the unit and or affect print quality 3 Use a clean soft dry lint free cloth to remove any ink or paper debris from the unit s interior shaded area especially around the platen Be careful not to touch the BJ cartridge or its holder 4 Check the small black rollers If they are dirty clean them with a soft dry toothbrush 5 When you are fi...

Page 121: ...anning glass Wipe with a clean soft lint free cloth moistened with water then wipe with a clean soft dry lint free cloth n If the scanner components are dirty the documents you send or copy will also be dirty Be sure to use a soft cloth to avoid scratching the components cDo not use tissue paper paper towels or similar materials for cleaning they can stick to the components or generate static char...

Page 122: ...r dust from the areas shaded surrounding the separation roller 6 When you are finished close the operation panel by pressing it down from the center Be sure to close the operation panel until it locks into place or the unit will not function properly 7 Reconnect the power cord SEPARATION ROLLER ...

Page 123: ...ded with the Copier Fax Contains the black ink for the Color BJ cartridge When the Black ink tank of the Color BJ cartridge runs out replace with this tank BCI 21 Color Ink Tank Sold separately Contains the color ink for the Color BJ cartridge When the Color ink tank of the Color BJ cartridge runs out replace with this tank n To help ensure the maximum life of your BJ cartridges always follow the ...

Page 124: ...s If your color printouts appear to be missing a color If the message CHANGE CARTRIDGE appears in the LCD In general you will need to replace an ink tank in the Color BJ cartridge in the following situations If you have been using an ink tank for over six months If your output is blank If your printouts appear to be missing a color If the messages BLACK INK EMPTY and or COLOR INK EMPTY appear in t...

Page 125: ... use the Canon BJ cartridges and ink tanks mentioned in this manual For BJ cartridge yields see p A 3 Unsatisfactory Unsatisfactory Satisfactory 1 Print the nozzle check pattern 2 p 12 9 3 Print the nozzle check pattern again 2 p 12 9 2 Perform print head cleaning 2 p 12 10 You should now be able to print properly You can clean the print head up to five consecutive times if necessary 4 Replace the...

Page 126: ...ng properly Refer to the flow chart 1 p 12 8 for the correct order of testing and cleaning the BJ cartridge print head Follow this procedure to print the nozzle check pattern 1 Press 2 Press 3 Press The copier fax prints the nozzle check pattern When the Color BJ cartridge is installed the pattern includes all four colors yellow magenta cyan and black In the color pattern you will notice that line...

Page 127: ...t possible print quality clean the BJ cartridge print head from time to time Cleaning the print head consumes a small amount of ink Cleaning too often reduces the amount of ink in the BJ cartridge Follow this procedure to clean the BJ cartridge print head 1 Press 2 Press 3 Use or to select HEAD Ex CLEANING 4 Press The copier fax cleans the print head n You can clean the print head up to five conse...

Page 128: ...forming another operation You only need to replace the Color BJ cartridge when the print head is damaged or when you have printed approximately 2000 pages If ink runs out in this BJ cartridge you can replace individual ink tanks color or black without having to replace the entire BJ cartridge 1 p 12 14 Follow this procedure to replace the BJ cartridge 1 Make sure the copier fax is plugged in 2 Lif...

Page 129: ...in a plastic bag to keep any residual ink from spilling Spilled ink can stain any surface protect yourself and your work area by handling the cartridge with care If removing a BJ cartridge to use an optional one be sure to store the BJ cartridge in the container provided with your copier fax Otherwise the ink will dry and affect print quality 5 Remove the new BJ cartridge from its package then rem...

Page 130: ...of the unit and begins cleaning the BJ cartridge print head This process takes about 55 seconds cDo not try to manually move or stop the cartridge holder since this may damage the unit 8 Close the ADF Automatic Document Feeder nIf you need to unplug the copier fax wait until the unit is in standby mode date and receive mode displayed in the LCD Otherwise the cartridge holder may not be in its home...

Page 131: ... either of its ink tanks missing as the ink in the BJ cartridge will dry and adversely affect print quality Do not replace ink tanks while the copier fax is printing or performing another operation Leave the Color BJ cartridge installed in the copier fax and follow this procedure to replace an ink tank 1 Make sure the copier fax is plugged in 2 Lift the document guides to open the ADF Automatic Do...

Page 132: ...oth ink tanks together Remove and replace each one individually to ensure that they are inserted in the correct slot Inserting them in the wrong slot will cause colors to print incorrectly If a partially used ink tank must be removed for some reason keep the ink tank installed in a BJ cartridge Otherwise the ink will dry and adversely affect print quality Discard the old ink tank immediately accor...

Page 133: ... its home position on the right side of the unit and begins cleaning the BJ cartridge print head This process takes about 55 seconds cDo not try to manually move or stop the cartridge holder since this may damage the unit 8 Close the ADF Automatic Document Feeder nIf you need to unplug the copier fax wait until the unit is in standby mode date and receive mode displayed in the LCD Otherwise the ca...

Page 134: ... the document tray 2 p 2 5 7 Replace all tapes and shipping materials you removed when you first unpacked the copier fax 2 p 2 4 8 Pack the copier fax and all its components in the original shipping carton 2 p 2 3 n Do not remove the BJ cartridge from the copier fax or ship a BJ cartridge or ink tank from which you have removed the protective cap and tape An opened BJ cartridge or ink tank that is...

Page 135: ...12 18 Maintenance Chapter 12 ...

Page 136: ...not Solve the Problem 13 2 Clearing Jams 13 3 Jams in the ADF Automatic Document Feeder 13 3 Jams in the Multi Purpose Tray 13 4 LCD Messages 13 5 Paper Feeding Problems 13 13 Faxing Problems 13 14 Sending Problems 13 14 Receiving Problems 13 15 Telephone Problems 13 17 Copying Problems 13 18 Printing Problems 13 19 Print Quality Problems 13 20 General Problems 13 21 If the Power Goes Out 13 22 ...

Page 137: ...he copier fax yourself may void the limited warranty See the limited warranty card for details c If the copier fax makes strange noises emits smoke or strange smells unplug it immediately and contact the Customer Care Center Do not attempt to disassemble or repair the unit yourself If you need to contact Canon directly make sure you have the following information Product name B740 Copier Fax Seria...

Page 138: ...he document jam 1 Press 2 Open the operation panel partially by gently pulling it toward you It only opens slightly Do not try to pull the document out without opening the operation panel since you may tear or smudge the document 3 While holding the operation panel open remove the document Pull it gently in either direction If a multipage document is loaded remove the entire document from the ADF ...

Page 139: ...nit as shown You can hold the document tray up for easy access to the jammed paper 2 Remove the paper stack from the multi purpose tray and reload it 2 p 2 15 Make sure the stack is below the paper limit mark P 3 Press to start the operation again nIf the paper jam occurred while a fax was being received into the copier fax unit s memory that fax will print automatically when the jam is cleared an...

Page 140: ... on your unit is incorrect The receiving fax machine did not answer within 55 seconds after all automatic redialing attempts Wait for the unit to automatically redial the number If you want to cancel automatic redialing wait until the unit starts dialing the number press Stop then T 1 p 7 10 Clean the BJ cartridge print head 1 p 12 10 If the message remains in the LCD replace the Black ink tank 1 ...

Page 141: ... the transmission press Stop then T 1 p 7 9 Wait until this message no longer appears before starting an operation Clear the paper jam or whatever is obstructing the cartridge holder and then press Resume Do not attempt to move the cartridge holder manually Wait until the cartridge holder stops then replace the BJ cartridge or tanks 1 pp 12 11 12 14 When you are finished press C and close the ADF ...

Page 142: ...the document you are trying to send or copy 1 p 13 3 and start again Set the document feed lever to a automatic document feed 1 p 4 2 Load the correct paper size or change the PAPER SIZE setting 1 p 14 7 Check for a paper clip or other small object or that the orange protective cap and tape are removed from the BJ cartridge Check also for a paper jam and clear the jam if necessary 1 p 13 4 Then pr...

Page 143: ... for faxing scanning or copying The unit is receiving a fax using Error Correction Mode ECM Clean the BJ cartridge print head 1 p 12 10 If the message remains in the LCD replace the Color ink tank 1 p 12 14 The unit will then print automatically any faxes received in memory Press T to convert the color document to black white and print or press to cancel Press Stop then T if you want to cancel the...

Page 144: ...iving a voice call The extension telephone connected through the copier fax has been lifted ECM transmissions may take longer than normal transmissions Turn off ECM if you need to transmit quickly or if you know your local lines are in good condition 1 ECM TX p 14 5 Place the handset properly in its cradle Remove the Black BJ cartridge and install the Color BJ cartridge 1 p 12 11 Remove the Black ...

Page 145: ...ded speed dialing code you entered has not been registered Load paper in the multi purpose tray 1 p 2 15 Make sure the stack is below the paper limit mark P Then press Resume Print any documents stored in memory 1 p 7 15 Then start again Divide the document and send or copy each part separately To free up space in the unit s memory print or delete any documents in memory you no longer need 1 pp 7 ...

Page 146: ...sed Stop to cancel the transmission When the unit sends or receives a fax it assigns it a unique identification number nnnn Use regular dialing or enter a one touch speed dialing button or coded speed dialing code that only has one fax telephone number registered Wait until the date and receive mode appear in the LCD then start your operation Make sure the BJ cartridge is installed correctly and t...

Page 147: ...ING The unit is sending a document and its memory is full During printing the BJ cartridge print head may have become too hot The unit continues to send the document as memory becomes available Allow the unit to cool down The unit will resume printing when it has cooled down Message Error Code Cause Action ...

Page 148: ...he paper stack is loaded properly in the multi purpose tray and that the paper guide is adjusted correctly 1 p 2 15 Sheets of paper may be sticking together Be sure to fan the paper stack before loading it in the multi purpose tray This keeps the sheets of paper from sticking together 1 p 2 17 The multi purpose tray may contain too many sheets Make sure the paper stack in the multi purpose tray is...

Page 149: ... Speed Dialing You dialed or have been provided with an incorrect number Dial the number again or check that you have the correct number The other party s fax machine may be out of paper Call the other party and ask them to make sure paper is loaded in their fax machine You may have sent a document in color to a fax machine that does not support color faxing If you attempt to send a color document...

Page 150: ...uently while sending The telephone lines may be in poor condition or you may have a bad connection Lower the transmission speed 1 TX START SPEED p 14 7 Receiving Problems Cannot receive a fax automatically The copier fax may not be set to receive automatically For the copier fax to receive faxes automatically the receive mode must be set to FAX ONLY MODE Fax Tel Mode ANS MACHINE MODE or DRPD 1 Cha...

Page 151: ... a fax machine In such cases you will have to receive the fax manually 1 p 8 6 Cannot receive a document manually You may have disconnected the call by pressing Start or dialing the remote receiving ID after hanging up the handset of the extension phone Always press Start or dial the remote receiving ID before hanging up the handset Otherwise you will disconnect the call Print quality is poor You ...

Page 152: ...achine are clean Cannot receive using Error Correction Mode ECM The other party s fax machine may not support ECM Some fax machines do not support ECM If the other party s fax machine does not support ECM then the document is received in normal mode without error checking ECM may be disabled Make sure ECM is on 1 ECM RX p 14 6 Errors occur frequently while receiving The telephone lines may be in p...

Page 153: ...cartridge 1 p 12 11 The document may not have been loaded correctly into the ADF Automatic Document Feeder Remove the document stack it if necessary and load it into the ADF Automatic Document Feeder correctly 1 p 4 3 Check that the document feed lever is set for the type of document you are copying 1 p 4 2 Make sure the operation panel is closed The BJ cartridge or ink tanks may not be installed ...

Page 154: ... may need to be replaced Determine if the problem is with the BJ cartridge or ink tanks 1 p 12 7 and replace if necessary 1 pp 12 11 12 14 Printout does not match paper size Paper may not be loaded and aligned correctly in the multi purpose tray Make sure the paper is loaded and aligned correctly 1 p 2 15 The copier fax suspends printing after each line The BJ cartridge print head may have become ...

Page 155: ...s may need to be replaced Determine if the problem is with the BJ cartridge or ink tanks 1 p 12 7 and replace if necessary 1 pp 12 11 12 14 The BJ cartridge print head may be worn out Determine if the problem is with the BJ cartridge print head 1 p 12 7 and replace the BJ cartridge if necessary 1 p 12 11 The printout contains blurred or smudged ink The paper you are using may not be supported by t...

Page 156: ...ugged into a power strip make sure the power strip is plugged in and turned on The power cord may not be supplying power Check the power cord by substituting with another or by using a voltmeter to test it for continuity The copier fax will not print reports The BJ cartridge or the Black ink tank may need to be replaced Determine if the problem is with the BJ cartridge or Black ink tank 1 p 12 7 a...

Page 157: ...x to receive voice calls if you connected an extension phone to your unit When power is restored to the copier fax the unit will automatically print a list of documents that were stored in memory at the time of the power failure nIf there is no paper in the multi purpose tray when power is restored the LCD displays LOAD PAPER If this happens press Resume to return to standby mode The Memory Clear ...

Page 158: ...f your copier fax and contains tables of all the settings you can adjust through the menu system of your copier fax Understanding the Menu System 14 2 Accessing the Menus 14 2 User Settings Menu 14 3 Report Settings Menu 14 4 TX Transmission Settings Menu 14 5 RX Reception Settings Menu 14 6 Printer Settings Menu 14 7 System Settings Menu 14 7 ...

Page 159: ...o access the settings under the Ex menu you selected 6 Refer to the appropriate table 2 following pages and use these guidelines to select and register settings Use d or u to move through the settings To register a setting or access sub settings press Set To return to a previous level press Data Registration In order for your settings to be registered be sure to press Set after making a selection ...

Page 160: ...Select for light documents LIGHTER Select for dark documents Enables disables the off hook alarm This alarm alerts you that the handset of the extension phone is not seated properly in its cradle Sets the options for the copier fax sounds Selects the volume of the ring produced when the copier fax detects a voice call Selects the volume of the keypad touch beep To turn off the sound select 0 Selec...

Page 161: ... with the transmission report Black white faxes only Enables disables automatic printing of a reception report 1 p 11 5 OUTPUT NO No reception report is printed PRINT ERROR ONLY Prints a reception report only when a reception error occurs OUTPUT YES Prints a reception report every time you receive a document Sets the Activity Report option 1 p 11 3 Enables disables automatic printing of the Activi...

Page 162: ...ng to multiple destinations OFF Scanning does not start automatically You need to press Start to begin scanning Enables disables sending of color documents to fax machines that do not have color faxing capability The document is converted to black white OFF Color documents cannot be sent to fax machines that do not support color faxing ON Color documents can be sent to fax machines that do not sup...

Page 163: ...if the copier fax switches to fax receive mode after it rings for a specified time If you select ON above selects the length of time the copier fax rings before switching to fax receive mode Enables disables remote receiving If you select ON above selects the remote receiving ID Enables disables memory reception of a document e g when an error occurs Enables disables color fax reception 1 p 8 14 O...

Page 164: ...ps 7200bps 4800bps 2400bps System Settings Menu For details on accessing the settings below see p 14 2 Setting Description Sub Settings RX REDUCTION REDUCE DIMENSION PAPER SIZE ECONOMY PRT BOTTOM MARGIN PHOTO INK PRINT Enables disables reduction of faxes to fit on the recording paper Selects the direction of the reduction Selects the size of the paper loaded in the multi purpose tray Enables disab...

Page 165: ...14 8 Summary of Settings Chapter 14 ...

Page 166: ...endix Specifications A 1 Specifications Appendix Specifications The copier fax specifications are listed in this Appendix General Specifications A 2 BJ Cartridges A 3 Facsimile A 3 Telephone A 5 Copier A 5 ...

Page 167: ... Temperature 50 90 5 F 10 32 5 C Humidity 20 85 Liquid Crystal Display LCD 16 1 Display Languages English French Spanish Applicable Standards Electrical Safety UL C UL Radiation FCC Part 15 Class B IC PTT FCC Part 68 IC Other Energy Star compliant Printing Method Bubble Jet ink on demand Paper Handling Automatic feed Multi Purpose Tray Capacity See p 5 2 Paper Size See p 5 2 23 9 606 mm 14 4 367 m...

Page 168: ...or pages at 30 coverage BJ Tanks BCI 21 Color cyan magenta yellow BCI 21 Black Ink Color Black cyan magenta yellow Cartridge Yield Approx 80 pages BX 20 Black BJ Cartridge Print Head 128 nozzles Ink Color Black Cartridge Yield Approx 1000 pages Facsimile Applicable Line Public Switched Telephone Network PSTN Compatibility G3 Data Compressing System MH MR MMR JBIG JPEG Modem Type Fax modem Modem Sp...

Page 169: ... 8 pels mm 3 85 lines mm Black White Fine Mode 203 pels in 196 lines in 8 pels mm 7 7 lines mm Color Standard Mode 200 200 dpi Color Fine Mode 200 200 dpi Dialing Automatic dialing One touch speed dialing 12 destinations Coded speed dialing 100 destinations Group dialing Maximum 111 destinations Regular dialing with numeric buttons Automatic redialing Manual redialing Pause button Networking Seque...

Page 170: ...id state electronic scanning by contact image sensor Scanning Resolution B W TEXT 360 360 dpi B W PHOTO 360 360 dpi with halftone COLOR DRAFT 360 180 dpi full color PLAIN PAPER 360 360 dpi full color HIGH RES PAPER 360 360 dpi full color COLOR SNAPSHOT 360 360 dpi full color Black White Direct Copy 360 360 dpi Black White Memory Copy 203 pels in 196 lines in 8 pels mm 7 71 lines mm Printing Resolu...

Page 171: ...nute Color Copy COLOR DRAFT mode letter size Approx 3 seconds page PLAIN PAPER mode letter size Approx 9 minutes page HIGH RES PAPER mode letter size Approx 9 minutes page COLOR SNAPSHOT mode 4 6 in Approx 3 minutes 50 seconds page No of Copies Black White Maximum 99 copies Color 1 copy ...

Page 172: ...tic image reduction The copier fax can print the date time name or company name and a fax telephone number at the top of the faxes it receives To prevent this information from crowding the faxed image on the page and possibly lengthening the fax the copier fax automatically reduces the size of the image on the page Automatic redialing When the receiving fax machine is busy the copier fax waits a s...

Page 173: ...hines to identify the call as a fax transmission When the receiving fax machine detects this signal it automatically starts receiving the fax The majority of fax machines in use today can send and detect CNG signals Coded speed dialing An automatic dialing method that allows you to dial a fax or telephone number by pressing Coded Dial and a two digit code using the numeric buttons Cursor The under...

Page 174: ...rence on the line Extension phone A telephone connected to the copier fax usually placed away from the unit You can use an extension phone to manually activate reception of a fax F Factory default The copier fax is preprogrammed in the factory with settings that we recommend These are known as factory default settings You can customize your copier fax by changing the factory default settings Fax T...

Page 175: ... wall and copier fax used to connect the telephone line a telephone and an extension phone answering machine or data modem M Manual receiving A method of receiving faxes in which you manually activate reception from the copier fax or from an extension phone connected to the copier fax Manual redialing When you use regular dialing you can redial a number manually by simply pressing Redial Pause The...

Page 176: ...aling buttons The buttons numbered 01 to 12 on the operation panel each of which may be registered with a fax or telephone number Once a number is registered you press one button to dial the entire number P Pause A timing entry required for registering certain overseas or long distance numbers and for dialing out through some telephone systems or switchboards Pressing Redial Pause enters a pause b...

Page 177: ...rmation even as the remaining pages are being scanned R Receiving Receiving transmission is also defined as RX or Reception This refers to how the copier fax receives a fax Reception See Receiving Redialing automatic See Automatic redialing Redialing manual See Manual redialing Reduction mode See Automatic image reduction Registering A process by which you place fax or telephone numbers names and ...

Page 178: ...A telephone dialing system where a dial is rotated to send pulses to the telephone switching system When you pulse dial you hear clicks When you touch tone dial the most common dialing system you hear tones RX See Receiving S Scanning contrast A setting that darkens or lightens the scanning of documents Sender ID Information printed at the top of a fax also called TTI or Transmit Terminal ID This ...

Page 179: ...uch tone or rotary pulse Transaction number A unique number assigned to each document sent TX NO or each fax received RX NO by the copier fax and used to identify that particular fax Transmit See Sending TTI Transmit Terminal ID See Sender ID TX See Sending U UHQ Ultra High Quality An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enha...

Page 180: ...Document Feeder See ADF Automatic Document Feeder redialing See Automatic redialing Automatic redialing canceling 7 10 7 11 description 7 10 setting options for 7 11 7 12 B BJ cartridge See BJ cartridge cartridge container 2 3 12 12 tank See BJ tank BJ cartridge 2 3 See also individual BJ cartridge names container 2 3 12 12 guidelines 2 12 installing 2 12 to 2 14 print head See Print head replacin...

Page 181: ... reception sending See Color sending Color copying 10 2 10 3 setting length of bottom margin 10 4 14 7 COLOR DIRECT TX setting 14 5 COLOR INK EMPTY message 13 8 Color reception setting 8 14 setting length of bottom margin 10 4 14 7 COLOR RX setting 8 14 14 6 Color sending setting 7 2 setting resolution 7 2 7 3 Color B W button 2 10 7 2 7 3 10 2 10 3 Components copier fax 2 8 to 2 11 Connecting ans...

Page 182: ... User s Manual this manual 1 3 1 4 2 2 DRPD communicating with 8 13 description 8 2 how it responds to calls 8 13 setting 8 10 to 8 12 14 6 types of ring patterns 8 10 E ECM RX message 13 8 setting 14 6 ECM TX message 13 9 setting 14 5 ECONOMY PRT setting 14 7 Error TX Report sample 11 4 Extension 2 3 2 5 2 8 output tray 2 8 phone See Extension phone Extension phone connecting 2 6 jack 2 9 F F T R...

Page 183: ...Lever document feed 2 10 4 2 paper thickness 2 9 5 2 Light Alarm 2 10 Function 2 11 Limited warranty card 2 2 Line telephone 2 3 2 6 3 8 LINE IN USE message 13 9 LINE MONITOR VOL setting 14 3 List See individual list names LOAD PAPER message 13 10 Loading documents 4 3 4 4 paper 2 15 to 2 17 Location choosing 2 2 safety instructions 1 7 M Maintenance safety instructions 1 6 1 7 MAN AUTO SWITCH set...

Page 184: ...ting 14 3 Overseas number dialing 9 2 9 3 P Paper 5 2 5 3 feeding problems 13 13 guide 2 8 guidelines 2 15 2 16 loading 2 15 to 2 17 output guides 2 8 plain 5 2 printable area 5 3 quantity 5 2 requirements 5 2 rest 2 8 selecting 5 3 size 5 2 thickness lever 2 9 5 2 weight 5 2 PAPER SIZE setting 14 7 Pauses dialing with 9 2 9 3 PBX 9 2 PLEASE WAIT message 13 11 Power cord See Power cord failure 13 ...

Page 185: ...OUNT setting 14 6 RING START TIME setting 8 5 ROTARY PULSE setting 3 8 14 3 RX Reception Settings menu 14 2 14 6 RX CALL LEVEL setting 14 3 RX MODE setting 8 3 8 8 8 11 14 6 RX REDUCTION setting 14 7 RX Report See also Reception RX Report sample 11 5 RX REPORT setting 14 4 RX START SPEED setting 14 7 S Safety instructions 1 6 to 1 8 SCAN CONTRAST setting 7 4 14 3 Scanned area document 4 3 Scanning...

Page 186: ... fax 12 17 Tray document 2 3 2 5 2 8 multi purpose 2 8 2 17 5 2 13 4 output 2 8 TRY AGAIN IN B W message 13 11 TTI POSITION setting 14 3 TX Transmission Settings menu 14 2 14 5 TX Report See also Transmission TX Report sample 11 4 TX REPORT setting 14 4 TX START SPEED setting 14 7 TX TERMINAL ID setting 14 3 TX RX CANCELLED message 13 11 TX RX NO nnnn message 13 11 TX RX NO nnnn SCANNING P nnn MEM...

Page 187: ...I 8 Index ...

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