Republic Bank VX520 Quick Start Manual Download

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VX520

VERIFONE TERMINAL

THIS GUIDE REMAINS THE PROPERTY OF REPUBLIC BANK LIMITED AND MUST NOT BE REPRODUCED IN
WHOLE OR PART IN ANY FORM WITHOUT THE WRITTEN PERMISSION OF REPUBLIC BANK LIMITED

Guide to a perfect sale
Debit Card and Credit Card
Transactions

REMEMBER TO LOG ON DAILY

HERE IS HOW

Select “

function

” (F4) on the Menu screen

Key in “

”and press “

enter

” (green button)

Enter “

password

”

Select “

debit

” (F3)

At end of transaction, terminal displays “

Approved

”

and reverts to the Menu screen

FOR 24 HOUR ASSISTANCE PLEASE CALL 627-3348 TO
REQUEST PAPER ROLLS AND RESOLVE TERMINAL ISSUES.

Summary of Contents for VX520

Page 1: ...MITED Guide to a perfect sale Debit Card and Credit Card Transactions REMEMBER TO LOG ON DAILY HERE IS HOW Select function F4 on the Menu screen Key in 93 and press enter green button Enter password Select debit F3 At end of transaction terminal displays Approved and reverts to the Menu screen FOR 24 HOUR ASSISTANCE PLEASE CALL 627 3348 TO REQUEST PAPER ROLLS AND RESOLVE TERMINAL ISSUES ...

Page 2: ...ANSACTION CHIP CARD 6 CREDIT CARD TRANSACTION MAG STRIPE 7 TO REFUND A CREDIT CARD TRANSACTION MAG STRIPE 8 ADJUSTING A TIP FOR A CREDIT CARD TRANSACTION 9 DEPOSIT SETTLEMENT PROCEDURE 10 BALANCE INQUIRY FEATURE LINX DEBIT CARDS ONLY 11 LOADING PAPER 12 REPRINT TRANSACTION 12 PRINTING AN AUDIT REPORT BEFORE SETTLING 12 COMMON ERROR MESSAGES 13 IMPORTANT SECURITY INFORMATION 13 Contents ...

Page 3: ... press Enter green button Press 1 to select Savings Or Press 2 to select Checking Key in PIN Press Enter green button Sale receipt is printed Tear off Merchant Copy to be maintained for 12 months Prompt appears on screen to print Customer Copy Press Enter green button Customer s receipt is printed Tear off receipt and give to customer LINX DEBIT CARD SALE CASHIER CUSTOMER ...

Page 4: ...ton Amount appears on PIN pad Customer verifies amount on PIN pad If correct press Enter green button Press 1 to select Savings Or Press 2 to select Checking Key in PIN Press Enter green button Sale receipt is printed Tear off Merchant Copy to be maintained for 12 months Prompt appears on screen to print Customer Copy Press Enter green button Customer s receipt is printed Tear off receipt and give...

Page 5: ... button Amount of original transaction appears on terminal screen If correct press Enter green button If incorrect press Cancel red button Void receipt is printed Tear off Merchant Copy to be maintained for 12 months Prompt appears on screen to print Customer Copy Press Enter green button Customer s receipt is printed Tear off receipt and give to customer TO CANCEL A LINX DEBIT CARD SALE CASHIER ...

Page 6: ...ify signature and name of cardholder on receipt by comparing with signature and name on credit card Tear off Customer Copy and give to customer together with credit card If a chip card is swiped on the terminal the terminal will read the card s mag stripe information and determine that a chip is embedded on that card The terminal will then prompt to have the chip card inserted in the chip reader S...

Page 7: ...not all cards will prompt for a PIN to be entered Leave chip card in reader for the duration of the transaction Refund receipt is printed Tear off Merchant Copy to be maintained for 12 months Prompt appears on screen to print Customer Copy Yes or No Press Enter green button to print Customer s Copy Customer s receipt is printed Customer Copy together with credit card to be given to customer Tear o...

Page 8: ...Tear off Merchant Copy to be maintained for 12 months and give to customer for signature Prompt appears on screen to print Customer Copy Press Enter green button Customer s receipt is printed Customer acknowledges by signing Merchant Copy Verify signature and name of cardholder on receipt by comparing with signature and name on credit card Tear off Customer Copy and give to customer together with ...

Page 9: ...mount by pressing either F2 or Enter green button Refund receipt is printed Tear off Merchant Copy to be maintained for 12 months Prompt appears on screen to print Customer Copy Press Enter green button Customer s receipt is printed PROPRIETOR MANAGER DESIGNATE verifies refund by signing Merchant Copy and Customer Copy Customer Copy together with credit card to be given to customer TO REFUND A CRE...

Page 10: ...ect Adjust F3 Enter password Press Enter green button Enter invoice number of transaction to be adjusted Press Enter green button When prompt to confirm total amount appears select No F3 Prompt appears to enter tip amount Press Enter green button Confirm new amount by selecting Yes F2 Confirm new total amount by selecting Yes F2 Transaction accepted appears on screen ADJUSTING A TIP FOR A CREDIT C...

Page 11: ... settlement report PLEASE NOTE Transactions processed before 8 00 p m Monday to Friday exclusive of public holidays will be deposited to account within 24 hours Transactions processed after 8 00 p m Monday to Thursday exclusive of public holidays will be deposited to account within 48 hours Transactions processed after 8 00 p m on Fridays will be deposited to account on Tuesday morning Transaction...

Page 12: ...gs or Checking Key in PIN and press Enter green button Balance on account will ONLY appear on the PIN pad for the customer to see The terminal will ONLY display whether or not the transaction has been successfully completed TO CLEAR TERMINAL PRESS THE CANCEL KEY red button BALANCE INQUIRY FEATURE LINX DEBIT CARDS ONLY CASHIER CUSTOMER ...

Page 13: ... of the last invoice on the terminal Or If Invoice is selected enter the invoice number of the copy required Press Enter green button Scroll down and select Main F3 Scroll down and select Reports F4 Select Audit F2 The option to select either All F2 or By Acq Acquirer F3 will be displayed Select All F2 to print an audit report for all credit and debit transactions Or Select By Acq F3 and the optio...

Page 14: ... network cable then retry the transaction Please Try Again LC Lost Carrier Check the telephone line or network cable then retry the transaction Please Try Again TO Time Out Check the telephone line or network cable then retry the transaction Retry Batch Trans The terminal s memory of the last batch settlement has not been effectively cleared Perform Batch Settlement Settlement Required The termina...

Page 15: ...REPUBLIC BANK CREDIT CARD CENTRE 14 TROUBLE SHOOTING VX 520 TERMINAL FRONT PANEL VIEW ...

Page 16: ...REPUBLIC BANK CREDIT CARD CENTRE 15 TROUBLE SHOOTING VX 520 TERMINAL REAR PANEL POWER COMM PORT VIEW ...

Page 17: ...t the telephone cord to the communication port on the terminal above the icon Then route the telephone line directly to the telephone wall jack This is a direct connection and it is recommended that the line be dedicated to the terminal Insert the power cord into the circular port with the icon and turn counter clockwise to securely lock into place ...

Page 18: ...W DO I CHANGE THE PAPER ROLL CASHIER Lift the black tab to open paper well Place paper roll into the well with paper coming up from the underneath of the roll leaving at least one 1 inch outside of the well Close the lid ensuring that you hear a SNAP sound ...

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