REPUBLIC BANK CREDIT CARD CENTRE –
6
VX520
»
Select
New Trans (F2)
»
Select
Refund (F4)
»
Enter refund password
»
Insert chip card into PIN pad with chip facing upwards
»
Key in refund amount
»
Press
Enter
(green button)
»
Wait for customer to confirm amount and enter PIN on PIN pad if prompted
by terminal
N.B. not all cards will prompt for a PIN to be entered.
Leave chip card in reader for the duration of the transaction.
Refund receipt is printed
»
Tear off Merchant Copy (to be maintained for 12 months)
»
Prompt appears on screen to print Customer Copy: Yes or No
»
Press
Enter
(green button) to print Customer’s Copy
»
Customer’s receipt is printed
»
Customer Copy, together with credit card, to be given to customer
»
Tear off receipt and give to customer
TO REFUND A
CREDIT CARD
TRANSACTION
(CHIP CARD)
CASHIER