Canon dp-v3010, Instruction Manual

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91 Troubleshooting
Troubleshooting
Symptom Cause and Action
Power does not turn on.
(Power indicator does not turn on.) • Turn on the main power.
• Check that the AC power cord is connected correctly.
• Brightness of the power indicator may be turned "Off". Turn it on and
check once more.
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The screen is dark. When the power indicator does not turn on:
• Turn on the main power.
• Check that the AC power cord is connected correctly. 11
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When the power indicator is lit orange:
• Press the button. 11
When the power indicator is flashing orange:
• Flashing once every 3 seconds : Contact Canon Customer Center.
• Flashing twice every 3 seconds : Turn on the power with the button.
If the power still does not turn on,
contact Canon Customer Center.
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Main unit cannot be controlled with the
display controller. • Check that the main unit and the display controller are connected
correctly.
• Pairing may not be performed correctly. Try re-pairing.
• Check "Display List". When your display is not found in the list, the
display controller does not recognize it. Check also network settings and
your network state.
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The image does not display. • Set each item in "Channel Settings" according to input signal. 49
There is a blank area when set to 4K
Input. • There may be no input signal. Look at the display area icon in the
interface area and check that the input area and signal cables are
properly connected.
• Signals with different resolution or frequency may be input from each
terminal. Check the signal.
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Screen is too bright/dark. • Adjust the "Contrast" on the OSD menu.
• There is a limit on the service life of LCD backlight. If the screen
becomes dark or starts flickering, contact Canon Customer Center.
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Burn-in image appears. • This is a characteristic of the LCD panel and you should avoid displaying
stationary image for a long time.
—
There is an unlit or red, blue, green, or
white dot on screen. • LCD display is made of very high precision technology. It has effective
pixels of 99.99% or more, but there may be black dots or red, blue, or
green dots that may be always on. This is not a failure. —
There is an interference pattern or trace
that remains when the LCD panel is
pressed. • The symptom may be resolved by displaying a white or black image on
the entire screen. —
OSD menu cannot be used. • Check that "Protect Settings" is not set. 65