Solving Problems
5-14
4326 9562-007
Endorser
(continued)
Symptom
Possible Cause
Solution
Excessive ink spots or
horizontal lines of ink on the
back of processed
documents.
Ink accumulation around cartridge
housing window.
Clean the area around the cartridge
housing window. See Section 3 for
cleaning procedures.
Ink spots or streaks on front
of processed document.
(All units except Professional units
with automatic feeder flag.) Ink
accumulation around window in
rear image camera removable wall
due to excess ink on ink pad.
(All units except Professional units
with automatic feeder flag.) Clean
both the fixed and removable rear
image camera walls. See Section 3
for cleaning procedures.
Replace the ink pad. See Section 4
for information on ordering the ink
pad.
(Professional units with automatic
feeder flag.) Ink accumulation
around window in rear image
camera removable wall due to a
fully saturated built-in ink pad in the
wall.
(Professional units with automatic
feeder flag.) Clean both the fixed
and removable rear image camera
walls. See Section 3 for cleaning
procedures.
(Professional units with automatic
feeder flag.) Replace the rear
removable wall. See Section 4 for
information on ordering the rear
image camera removable wall with
built-in ink pad.
“Cartridge Missing” message
displayed on PC.
Inkjet cartridge not properly
installed in the cartridge housing.
Turn the unit off. Remove and
reinsert the cartridge into the
housing. All units except
Professional units with automatic
feeder flag -- ensure that the edge of
the cartridge aligns with the
registration sticker on the housing.
Stray ink contaminated the inkjet
cartridge contacts or the contacts
in the cartridge housing.
Clean the contacts inside the
cartridge housing and on the inkjet
cartridge. See Section 3 for
cleaning procedures.
If the cartridge is properly installed
in the cartridge housing, and the
contacts on the cartridge and in the
cartridge housing have been
cleaned, the cartridge is defective.
Replace the inkjet cartridge. See
Section 4 for information on ordering
a new cartridge.
Summary of Contents for smartsource series
Page 6: ...Tables iv 4326 9562 007 This page intentionally blank...
Page 9: ...Setting up the Unit 4326 9562 007 1 3 Unpack the Box and Check for These Items...
Page 10: ...Setting up the Unit 1 4 4326 9562 007 SmartSource Value Professional and Expert Units...
Page 13: ...Setting up the Unit 4326 9562 007 1 7 Value and Professional Units...
Page 14: ...Setting up the Unit 1 8 4326 9562 007 Expert Units...
Page 44: ...Cleaning the Unit 3 10 4326 9562 007 Blow Air Along Entire Track Paper Path with Micro duster...
Page 58: ...Ordering Replacement Items 4 4 4326 9562 007 This page intentionally blank...
