Solving Problems
5-6
4326 9562-007
Communications/Connections
(continued)
Symptom
Possible Cause
Solution
Unit does not connect to
local network (Expert units).
Network connection problem.
Verify that two lights near the
Ethernet connector (back of unit)
indicate normal network activity.
One light on indicates a good
connection. The other blinks when
data is transmitted or received.
Unit’s Internet Protocol (IP)
address does not match network
settings.
When the unit powers up, wait until
LCD display shows “Expert Series.”
Press and hold the Start/Stop button
for a few seconds. The unit’s IP
address scrolls across display.
Ensure IP address is the required
address for network.
PC firewall is blocking the network
connection.
Follow configuration instructions for
PC and/or firewall software.
“Lost Connection” - USB
disconnection during idle
periods.
Outdated software.
Contact application provider to
ensure latest version software in
use.
Unusual Noises
Symptom
Possible Cause
Solution
Noise while trying to feed
paper.
Dirty/worn feeder rollers.
Clean or replace feeder rollers.
Clicking noise as papers
travel around the paper
path.
Obstruction in paper path.
Inspect paper path, remove debris.
Ensure front/rear image camera
removable walls and inner and outer
top covers are properly
positioned/seated.
Fan runs after paper flow
stops.
Outdated software.
Contact application provider to
ensure latest version software in
use.
Noisy fan during paper flow.
Fan obstruction or defective fan.
The unit requires repair.
Summary of Contents for smartsource series
Page 6: ...Tables iv 4326 9562 007 This page intentionally blank...
Page 9: ...Setting up the Unit 4326 9562 007 1 3 Unpack the Box and Check for These Items...
Page 10: ...Setting up the Unit 1 4 4326 9562 007 SmartSource Value Professional and Expert Units...
Page 13: ...Setting up the Unit 4326 9562 007 1 7 Value and Professional Units...
Page 14: ...Setting up the Unit 1 8 4326 9562 007 Expert Units...
Page 44: ...Cleaning the Unit 3 10 4326 9562 007 Blow Air Along Entire Track Paper Path with Micro duster...
Page 58: ...Ordering Replacement Items 4 4 4326 9562 007 This page intentionally blank...
