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CUSTOMER SUPPORT: 978-486-3711 • [email protected] • www.burk.com

137

D

Appendix D:
Troubleshooting

Some problems experienced by GSC3000 and VRC2500 users are easily resolved in the field. If you encounter
difficulty, refer to the following troubleshooting table for suggestions. Before starting, be sure your I/O and
Voice Interface units are powered, that your modems are turned on, and that all cables are securely connected to
the correct ports.

If you still have trouble, please do not hesitate to contact Burk Technology customer support:

Phone: 978-486-3711
Fax:

978-486-0081

Email:

[email protected]

You can find answers to frequently asked questions on the Burk Technology web site at www.burk.com.

Lynx won't establish a direct / full-
time connection to my site.

The wrong COM port is specified
in the Site Wizard.

You are not connected to the
appropriate COM port on the
GSC3000 or VRC2500 unit.

Click the Edit Site icon and
advance through the Site Wizard
until you reach the Primary or
Backup Connection page. Verify
that the COM port specified in the
Site Wizard matches the COM port
your I/O or Voice unit is connected
to.

FFo

orr a

a G

GS

SC

C3

30

00

00

0.. ..

You may use any COM port for a
direct connection, but if you are
using a full-time modem, be sure it
is connected to COM 1. For a dial-
up modem connection, the modem
must be connected to COM2.

FFo

orr a

a V

VR

RC

C2

25

50

00

0......

Use the DIRECT port for a direct
PC connection, the DIAL-UP port
for a dial-up modem connection,
and the FULL-TIME port for a full-
time modem connection.

If this happens....

It could be that...

Try this...

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Summary of Contents for GSC3000

Page 1: ...GSC3000 Transmitter Remote Control Systems INSTALLATION OPERATION MANUAL Includes Instructions for Lynx Software VRC2500 5 SERIES ...

Page 2: ... an nu ua al l System Series 5 Lynx Software version 5 0 Revision A August 2004 Copyright 2004 Burk Technology Inc All rights reserved No part of this manual may be reproduced in any form or by any means without written permission from Burk Technology Information in this manual is subject to change without notice ...

Page 3: ...ata Collection Automatic Logging 7 Command Relays Wiring Interfaces 7 Power Supply Surge Protection 7 Battery Backup 7 Surge Protection 7 Important Safety Information 8 Controls Connections 8 VRC2500 8 GSC3000 I O Unit 10 Voice Interface Unit 1 2 Wiring Interface Unit 1 3 Command Relay Unit 1 3 CHAPTER 2 SOFTWARE SITE SETUP 15 Upgrading From A Previous Software Version 15 Software Installation 15 ...

Page 4: ...u 27 Help Menu 28 Site List In Detail 28 Event List In Detail 29 Alarms List In Detail 29 Macro Status In Detail 30 Network Clients In Detail 30 Captures Window In Detail 30 Status Bar 31 CHAPTER 4 I O UNIT CONFIGURATION 33 Opening An Archived Unit Configuration 34 Setting Up Or Modifying I O Unit Configuration 34 Description 34 Site Dialing 35 Metering 35 Status 38 Commands 39 Timed Events 39 Mut...

Page 5: ... Input Channels 56 Connecting a Command Relay Unit 58 Power Supply 58 Connecting Output Channels 58 Before Leaving Your Site 58 CHAPTER 7 SITE DATA REPORTS 61 Logging 61 Captures 61 Taking Captures 62 Viewing Captures 62 Using The Report Writer 62 Creating A New Report 63 Saving Report Settings 66 Opening a Saved Report 66 Printing Reports 66 Scheduling Print Jobs 67 Using the Data Browser 67 Impo...

Page 6: ...81 Command 82 Sticky Button 82 Other Components 82 Picture 82 Lines 83 Shapes 83 Label 84 Saving Custom Views 84 Building a Drill Down Approach with Custom Views 84 CHAPTER 9 SOUNDS OPTIONS PASSWORDS 85 Sounds 85 Options 85 General 86 Startup 86 Connectivity 86 Logging 87 Alerts 87 Warnings 88 Data 88 Set Time 89 Changing the Site Password 89 Lynx Users Passwords 90 CHAPTER 10 MACROS 91 Viewing Ma...

Page 7: ...dings 1 16 List Channel Labels 1 16 Channel Readings 1 16 Commands Macros Captures 1 16 Command List 1 16 Issuing Commands 1 16 Cancelling Commands 1 1 7 Macro List 1 1 7 Running Macros 1 1 7 Cancelling Macros 1 1 7 Taking Captures 1 1 7 Audio Microphone Functions 1 17 Using the Audio Out Connector 1 1 7 Using the Audio In Connector 1 1 8 Using the Internal Microphone 1 1 8 Additional Voice Interf...

Page 8: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL viii ...

Page 9: ... units to expand channel capacity without setting up a separate site and a separate communication link Additionally the VRC2500 includes an integrated Voice Interface For the GSC3000 the Voice Interface is an optional unit that may be added to a system The instructions pertaining to the Voice Interface apply to both the GSC3000 and VRC2500 systems even though the unit is integrated in the latter C...

Page 10: ...tivate the software Although the Lynx 5 installer will automatically detect your Lynx 4 CD key this key cannot be used for activation Note Lynx 5 CD keys do not use the letter O only the number zero If you enter the letter O the activation process will fail Uninstall and reinstall Lynx 5 to re enter the CD key correctly Note The standard Lynx 5 license included with each GSC3000 or VRC2500 unit is...

Page 11: ...ss will fail Uninstall and reinstall Lynx 5 to re enter the CD key correctly Note The standard Lynx 5 license included with each GSC3000 or VRC2500 unit is for use with one sta tion computer and on one personal computer To add more licenses please contact Burk Technology Registering your copy is intended to be as easy as possible If you have any trouble at all please do not hesitate to contact Cus...

Page 12: ...ge 49 for supported modems Network Interface Card or dial up networking for LAN WAN TCP IP connectivity Speakers for audible alarms Note Large or complex operations may require greater computer resources Lynx 5 requires firmware version 4 or later for your I O and Voice Interface units Factory new units shipping with Lynx 5 already contain the latest firmware and are ready to use immediately If yo...

Page 13: ...nfiguration data are stored on the I O unit The Voice Interface is built into the VRC2500 to provide monitoring and control access from any touch tone phone as well as alarm reporting and audio input output functions See Chapter 1 1 for more on the Voice Interface component of the VRC2500 Note When you set up and control your sites using the included Lynx software see below you will notice that Ly...

Page 14: ...based drill down display for operations monitoring multiple sites R Re ea al l T Ti im me e D Da at ta a C Ch ha ar rt ti in ng g The Data Charting tool allows you to view historical graphs showing channel data from multiple channels over time offering a good solution for comparison and troubleshooting N Ne ew w I Im mp po or rt t E Ex xp po or rt t W Wi iz za ar rd d The Import Export Wizard make...

Page 15: ...puter and the other is to download I O unit captures you set up captures to occur as timed events and Lynx connects and downloads the capture data Direct logging is the simplest and most efficient way to log your site data Once you have logged data from your site you can open the Report Writer see chapter 9 to create and print customized site reports Data from captures along with logging data can ...

Page 16: ... I O units in LOCAL mode G Bus networked I O units placed in LOCAL mode by another I O display a flashing red Remote Local LED The I O unit that performed the switch displays a solid red LED Press the REMOTE LOCAL button on this unit to return all G Bus networked units to REMOTE mode The Lynx software will also indicate in the Site List and Event List when a unit has been placed in LOCAL mode or h...

Page 17: ...button on the unit that performed the switch it will have a solid red LED S St ta at tu us s L LE ED D The status LED indicates the Voice Interface operating condition S So ol li id d G GR RE EE EN N Normal Voice Operation F Fl la as sh hi in ng g R RE ED D The site is in LOCAL mode but another networked unit performed the switch Take the unit out of LOCAL mode by pressing the Remote Local button ...

Page 18: ... modem or a standard touch tone phone Do not connect the phone line to this connection L Li in ne e Standard RJ 1 1 telephone connector to connect the VRC2500 to your phone line A Au ud di io o I In n A Au ud di io o O Ou ut t 1 8 mono audio connectors to send telephone audio out to another device Audio Out or send audio from a connected source to the telephone line Audio In See Chapter 1 1 for mo...

Page 19: ...nn ne ec ct to or r Accepts an AC voltage input range of 100 240VAC 50 60Hz 15W without manual switching G G B Bu us s 1 1 2 2 Uses RS 485 cable to allow up to sixteen I O units and one Voice Interface unit to be linked forming the G Bus network C CO OM M1 1 Used to connect a four wire modem using the cable supplied with the modem or to establish a direct connection from a PC to the I O unit using...

Page 20: ...ndicates how the Voice Interface is currently using the telephone line A green LED indicates a voice session is in progress A red LED indicates a data session is in progress When the LED is dark the telephone line is not in use M Mi ic c The onboard microphone allows dial up callers to audibly monitor the remote location See Chapter 1 1 for more on using the Mic function P Po ow we er r C Co on nn...

Page 21: ...DB37 cable Note See page 56 for instructions on connecting site equipment to the Wiring Interface For input specifications see Appendix B Command Relay Unit The Command Relay unit provides isolation between the GSC3000 or VRC2500 solid state open collector outputs and your equipment Each Command Relay Unit connects up to eight command output channels on your system each with two command states per...

Page 22: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 14 ...

Page 23: ... Installation may require several system reboots Note Installing Lynx requires administrative privileges 1 If you have been using a previous version of Lynx or VRC2500 software use the older software to archive existing unit configurations This will allow you to use your current unit configurations in the new software To archive your settings in Lynx 3 x or VRC2500 1 x software open the Unit Confi...

Page 24: ...sic functions you will use to set up your sites You can access all of the following operations from the icons in the standard toolbar the row of buttons beneath the File menu To find out what any toolbar icon does scroll your mouse over the icon and its title will appear After familiarizing yourself with the software functions you will use during setup continue on to Creating a New Site in Lynx on...

Page 25: ...onnection to automatically activate in case the primary fails Unit Configuration When a site is selected in the Site List click the Unit Configuration icon to open the Unit Configuration window From there you can set up channel properties site dialing and other unit settings The available configuration options depend on whether a Voice Interface or I O unit is selected CREATING A NEW SITE IN LYNX ...

Page 26: ...onnected to the site using a null modem cable or your site is in a remote location and connected using a leased line a bi directional RF data link or another full time connection method that does not require dial out When you choose Direct specify the PC COM port you will use from the drop down menu M Mo od de em m You will use a dial up modem to connect to your site For this option use the drop d...

Page 27: ...t tu up p if you want Lynx to automatically connect to this site when the application is started 3 Click Next Backup Connection 1 Check E En na ab bl le e B Ba ac ck ku up p C Co on nn ne ec ct ti io on n if you want Lynx to establish a backup connection if the primary connection fails Then specify the type of backup connection desired 2 The R Re et tr ry y P Pr ri im ma ar ry y C Co on nn ne ec c...

Page 28: ...as logging directly This may be significant if you are using a dial up modem that requires a toll call to connect or the phone line is in high demand for other purposes With this method Lynx will download captures already stored in the I O unit s memory and store the information in the database To make use of this method set up a capture schedule as part of the I O unit s Timed Events configuratio...

Page 29: ...e Options Menu see page 86 you can set the default settings that will affect every site set up on the computer To specify unique connection settings that will affect one site only select site in the Site List select Connection Settings from the Site menu and uncheck Use Default Connectivity Settings box Then specify the unique connection settings for this site s primary and backup connection SETTI...

Page 30: ...ed at your site you may have to edit macros actions and timed events in other units at that site in order for the activities to run as intended CREATING THE G BUS NETWORK GSC3000 ONLY Once every I O has a unique unit number physically connect your units on the G Bus Network so that Lynx will recognize them at your site 1 Disconnect from any Lynx connection to your site 2 Use the included RJ 45 jum...

Page 31: ...s from the Site menu and check the Automatically Disconnect box Enter the desired amount of time AFTER SITE SETUP Once you are connected to your site you can set up or modify any unit s configuration settings The Unit Configuration menu allows you to set up channel labels limits timed events and other unit settings For site settings such as connection setup site sharing logging etc use the Site Wi...

Page 32: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 24 ...

Page 33: ...the standard monitor view using the same tools available in other custom views New Chart page 69 The chart function displays metering data from one or more channels over a period of time Once you have created at least one chart you can display it in a separate window accessible in the Views List or integrate it in a custom view See Chapter 7 for how to create a chart Users page 90 Set up users pri...

Page 34: ...ted site using the Backup connection specified in the Site Wizard Disconnect page 17 Disconnects from the selected site Connection Settings page 21 Allows you to choose whether to use the global connection settings set up in Tools Options Connectivity or to specify unique connection settings for the selected site Set Password page 17 Sets the password for all units at the site Set Time page 89 Set...

Page 35: ...e created and displays it in a new window Data Browser page 67 The Data Browser provides a digest of all logging data stored in the database allowing you to access the data without generating a customized report Refresh While site data updates in real time on its own you may occasionally need to refresh the main view in order to view recent setup changes you made Tools Menu Insert Log Message page...

Page 36: ...r inside the site icon to indicate an active primary or backup connection respectively Click the expand button to the left of the site icon to show icons and names for all connected units at the site If a unit has an active alarm condition the unit icon will turn red and the corresponding site icon will also turn red The Site List also serves as a navigation and selection tool When you highlight a...

Page 37: ...not erased when the Alarm List is cleared see below Note To adjust the number of rows displayed in the Event List go to the Tools menu select Options and in the General tab use the Max rows in Event List slider Alarms List In Detail The Alarms window displays all alarms at any connected site When an alarm occurs you will see the time that the alarm occurred which site unit and channel registered t...

Page 38: ...for any macro by right clicking the desired macro in the Macro List For more on using macros see Chapter 10 Network Clients In Detail In the Network Clients window you can see all PCs that are currently sharing your computer s connection to any of your sites The Network Clients window displays the site to which the remote computer is connected the computer s IP address network host name and the ti...

Page 39: ...the percentage of data packets received successfully the name of the current user and the user s privilege level Warning icons appear in the Last Update field to alert you to a possible connection problem In the Last Update Field a yellow alert icon indicates Lynx has missed one data update and a red icon indicates Lynx has missed two or more updates There are similar icons in the Link Quality fie...

Page 40: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 32 ...

Page 41: ...ng to the unit To do this go to the File Menu select Offline Configuration and select the type of unit you would like to configure You will have to save the configuration file as an archive when you are done 41 Then when connected to the desired unit open the unit configuration window and load the archived configuration 2 Select the desired unit within the Site List Then click the U Un ni it t C C...

Page 42: ...the Open Archive icon in the toolbar Browse for the desired file or manually enter the path and file name and click Open 2 The Configuration Window will display your saved settings within the appropriate menu tabs You can then modify this configuration see below or save the settings to the selected unit see S SA AV VI IN NG G A AN ND D P PR RI IN NT TI IN NG G C CO ON NF FI IG GU UR RA AT TI IO ON...

Page 43: ... the unit should make before moving to the next entry in the phone number list There is a one minute pause between attempts and after it exhausts the specified number of attempts the modem will call the next number that meets the Dial When criteria see below D Di ia al l W Wh he en n S St ta ar rt t E En nd d For each phone number entry specify the days of the week and time of day the number shoul...

Page 44: ...co on nd d L Lo ow we er r The lowest limit value Any meter reading at or below this value will cause the alarm action associated with the Second Lower limit F Fi ir rs st t L Lo ow we er r The higher of the two lower limits When the monitored value reaches the First Lower limit the associated alarm action is initiated until the value reaches the Second Lower limit If only one lower limit is neede...

Page 45: ...ite log and alarm list but the unit will not call out to report the condition N No on ne e Check none if you do not want to receive alarms for this limit E Ev ve en nt t D De el la ay y The Event Delay is the amount of time definable to tenths of a second that the unit waits after the alarm condition is continuously asserted before executing the programmed action and or issuing an alarm If the inp...

Page 46: ...n ni in ng g Alarms will be registered in the site log and alarm list but the unit will not call out to report the condition N No on ne e Check none if you do not want to receive alarms for this channel E Ev ve en nt t D De el la ay y As with the metering inputs you can specify a delay for each alarm programmable to tenths of a second A Ac ct ti io on n You can also program the unit to execute a c...

Page 47: ...vice versa A A L La ab be el l B B L La ab be el l A and B labels correspond to A and B output channels on the Command Relay Specify a label to identify both command actions These labels are displayed in the command buttons in the Lynx monitor view as well as in the drop down menus you use during alarm action setup If you are using a Voice Interface command labels will also be announced during a v...

Page 48: ...ture N No on ne e No action will be taken Specify None when you wish to disable a Timed Event without deleting its schedule The unit will initiate scheduled events according to the time they are scheduled When multiple events are scheduled to occur at the same time they are executed in the order they appear in the Timed Events window To change the order of events click in the Time or Action field ...

Page 49: ...olor to represent each metering range or status indicator Note You do not need to configure alarms for each metering limit in order to use the limit value to define color ranges SAVING PRINTING CONFIGURATIONS After making changes in the Unit Configuration window you can save the settings to an archive stored on your hard drive or a floppy disk save them to your I O unit or abandon them and revert ...

Page 50: ...ul to print your unit configuration To do so click the Print icon in the Configuration window toolbar You may also preview the printout by choosing Print Preview from the File menu Note The File menu in the Configuration Window also provides access to the Macro Editor See chapter 10 CALIBRATION The Calibration window is where you calibrate the I O unit s meter readings so that the values reported ...

Page 51: ...it name number firmware version and connection information To view properties for a selected unit click U Un ni it t P Pr ro op pe er rt ti ie es s from the expanded Selected Unit item in the Site menu CLEAR CACHE When Lynx connects to a site it compares configuration data from the connected units to the data Lynx has stored in its c ca ac ch he e If no changes to the site s configuration have tak...

Page 52: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 44 ...

Page 53: ...guration toolbar icon When the Unit Configuration window opens you will see menu tabs for Description Site Dialing Users and Voice Setup Enter information for each tab using the descriptions below as a guide DESCRIPTION There is only one field in the Description tab Unit Name Enter a name for your Voice Interface using up to 20 characters SITE DIALING The Site Dialing tab for the Voice Interface o...

Page 54: ...ine is answered the Voice Interface will report the alarm condition and disconnect A At tt te em mp pt ts s Select the number of dialing attempts the unit should make before moving to the next entry There is a one minute pause between attempts and after it exhausts the specified number of attempts the modem will call the next number that meets the Dial When criteria When the Voice Interface reache...

Page 55: ...tor and Observer S Sy ys st te em m Full privileges O Op pe er ra at to or r Access to metering and status conditions as well as issue commands and macros O Ob bs se er rv ve er r Access only to metering and status conditions VOICE SETUP The V Vo oi ic ce e S Se et tu up p tab is where you configure speech properties command and audio timing parameters and greeting and sign off messages P Pe er rs...

Page 56: ...you are done making changes to Voice Interface configuration see page 41 for instructions on saving archiving and printing the configuration UNIT PROPERTIES The U Un ni it t P Pr ro op pe er rt ti ie es s window provides details on the unit name number firmware version and connection information To view properties for a selected unit click Unit Properties from the expanded Selected Unit item in th...

Page 57: ...d capable of 19 2kbps or faster communication The VRC2500 does not support cellular or software modems such as a Winmodem Note that some users of unsupported modems have reported trouble establishing the modem settings necessary to communicate with the US Robotics modem at the remote site Full Time Connections For a full time two or four wire connection we support the Multi Tech MultiModem II MT56...

Page 58: ...t as shown below 2 Use a standard telephone cord to connect the TELCO jack on the modem to the RJ 1 1 wall jack 3 In order for the GSC3000 or VRC2500 to detect the newly installed modem cycle the power on the unit Note Always use a telephone line surge suppressor when connecting a modem or Voice Interface to the RJ 11 wall jack Damage caused by voltage surges including lightning strikes is not cov...

Page 59: ...CHAPTER 6 MODEM SITE EQUIPMENT CONNECTIONS 51 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com Connecting a Dial Up Modem to a GSC3000 I O Connecting a Dial Up Modem to a VRC2500 ...

Page 60: ...BL front panel to configure your studio and transmitter modems Refer to the instructions below and the expanded menu diagram on the following page 1 Set the Studio modem to 4 WIRE LEASE ORIG mode or 2 WIRE LEASE ORIG mode depending on the type of circuit 2 Set the Transmitter modem to 4 WIRE LEASE ANSWER mode or 2 WIRE LEASE ANSWER mode depending on the type of circuit 3 Set Error Correction to EC...

Page 61: ...CHAPTER 6 MODEM SITE EQUIPMENT CONNECTIONS 53 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com ...

Page 62: ...t DIRECT 2 For a two wire connection plug one end of a two wire phone cable into the LEASED jack on the modem and connect the other end to your leased line wall jack or terminals or to your communication link For a four wire connection plug one end of a four wire phone cable into the LEASED jack on the modem and connect the other end to your leased line wall jack or terminals or to your communicat...

Page 63: ...CHAPTER 6 MODEM SITE EQUIPMENT CONNECTIONS 55 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com Connecting a Full Time Modem to a GSC3000 I O Connecting a Full Time Modem to a VRC2500 ...

Page 64: ...e one for status and one for metering channels For GSC3000 I O 8 units only the Wiring Interface will be used for both metering and status inputs Note When using the Wiring Interface with an I O 8 connect metering inputs to the channels on the Wiring Interface marked 1 8 and connect Status to 9 16 2 Connect the site equipment input wires to the Wiring Interface push on block and secure the wires w...

Page 65: ...CHAPTER 6 MODEM SITE EQUIPMENT CONNECTIONS 57 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com Connecting a Wiring Interface to a GSC3000 I O Connecting a Wiring Interface to a VRC2500 ...

Page 66: ...nnect output channels 1 Wire your equipment to the provided three terminal push on connectors Insert the wires into the correct connector openings refer to the diagram below and tighten using the built in setscrews 2 Connect the push on blocks to the rear panel of the command relay with the setscrews facing up Use care to properly align each terminal with the contacts on the back panel of the Comm...

Page 67: ...CHAPTER 6 MODEM SITE EQUIPMENT CONNECTIONS 59 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com Connecting a Command Relay to a GSC3000 I O Connecting a Command Relay to a VRC2500 ...

Page 68: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 60 ...

Page 69: ...ges into the logs which can be then be printed and included with your logging reports This is a good way for operators to leave notes about activity not otherwise recorded by Lynx such as equipment maintenance shift duties etc Click the Insert Log Message toolbar icon and type the log message When you create the printed log using the report writer later in this chapter you will have the option to ...

Page 70: ...to schedule captures to occur as Timed Events 1 Open the Unit Configuration window for the I O unit and go to the Timed Events tab 2 Set up the schedule for the capture in the Time field and specify Capture in the Action field 3 Select the unit containing the data you want to capture This will tell the I O unit when to take the captures In order to use the captures for site logging make sure that ...

Page 71: ...escriptions below as a guide to each step in the Report Writer and then go on to S Sa av vi in ng g a an nd d P Pr ri in nt ti in ng g R Re ep po or rt ts s later in this chapter General S Se el le ec ct t a a S Si it te e Specify the site you would like included in the report For logging multiple sites simply run multiple reports P Pa ap pe er r O Or ri ie en nt ta at ti io on n Choose P Po or rt...

Page 72: ...our report click each field and use the drop down menus to specify the U Un ni it t number T Ty yp pe e of input channel and C Ch ha an nn ne el l number to display in each column Then indicate the desired column width in inches or leave blank for the default If some of your channel labels are much larger or shorter than others adjusting the column widths can avoid truncating the channel labels on...

Page 73: ...in your report You can include the R Re ep po or rt t T Ti it tl le e as well as the d da at te e r ra an ng ge e t ti im me e z zo on ne e i in nf fo or rm ma at ti io on n and or a ad dd di it ti io on na al l t te ex xt t specified by you The Page Header appears at the top of every page in your report You can include the S Si it te e N Na am me e the C Ch ha an nn ne el l N Na am me e of the fi...

Page 74: ...he Options window see page 88 Opening a Saved Report You can access a saved report by clicking the Open icon in the Report Writer toolbar Choose the file name of the report you want to use and click Open The Report Writer will display the saved report settings If necessary you can modify these settings such as the date range before printing the report see below Printing Reports To print your repor...

Page 75: ... and a window appears with a menu tree showing all of your sites You can expand each site to see every unit at that site Click on the unit where the logged data originated to see a list of all the times data was logged from that unit Click on the desired log time and a digest of all logged data appears in the Data Browser You can print this data using the Print icon in the Data Browser toolbar IMP...

Page 76: ...open it in any application that reads csv files Export Configuration When you export Lynx configuration you are saving Lynx setup parameters in a file so that they can be loaded on another computer or saved as backup so you will not have to reenter them This allows you to duplicate users custom views templates site setup etc making operation in a multi user multi computer environment more manageab...

Page 77: ...They will overwrite your existing Lynx configuration USING THE CHARTING FUNCTION The charting function in Lynx gives you the ability to display history for up to ten different metering channels from any site or unit number This is useful for comparing channel history over time and for monitoring relationships between multiple parameters at the remote site Creating a New Chart To set up a new chart...

Page 78: ...he chart values G Gr ri id d S St ty yl le e G Gr ri id d C Co ol lo or r Choose your preferred line style and color for the grid lines Choose a grid color that will not interfere with the colors you choose for the channel values later on G Gr ri id d B Ba ac ck kg gr ro ou un nd d This is the background color of the grid itself which will appear on top the background color you chose in the Genera...

Page 79: ...he system Time ranges below thirty seconds may not appear as responsive Note It is normal for the X axis grid lines to become temporarily offset from the large ticks and time values at the bottom of the chart This is due to the rounding that occurs when the time interval is divided by the number of large ticks Y Axis T Ti it tl le e Enter a title for your Y axis the vertical axis This title will u...

Page 80: ... channel L Li in ne e C Co ol lo or r Using automatic line color selection will assign unique colors to each channel you insert into the graph You can also set your own by choosing from the drop down list L Li in ne e S St ty yl le e Select the desired line style from the drop down list This is the chart line representing the actual channel reading L Li in ne e W Wi id dt th h This sets the line w...

Page 81: ...you will be able to create new category names To open the View List select View List from the View menu Click on the name of the view to see it displayed in the Lynx main window If your custom views are arranged in more than one category click the category name in the View List to display all the custom views for that category CREATING EDITING CUSTOM VIEWS The C Cu us st to om m V Vi ie ew w E Ed ...

Page 82: ... a category The name and category will appear in the View List and are unrelated to the file name you choose when you save the custom view GSC3000 VRC2500 INSTALLATION OPERATION MANUAL CHAPTER 8 CUSTOM VIEW EDITOR 74 I Ic co on n M Me en nu u F Fu un nc ct ti io on n D De es sc cr ri ip pt ti io on n N Ne ew w Opens a blank Custom View Editor window so you can create a new custom view O Op pe en n...

Page 83: ... of the Properties window and specifying X and Y coordinates for the top left corner of the component To delete the selected component click the Delete icon in the toolbar or press the delete key Grouping Components When you use multiple components in a single display area i e a status indicator with a label next to it it is helpful to group those components so that you can later move them around ...

Page 84: ...Control key while clicking the component This prevents critical actions from being executed inadvertently METER COMPONENTS Three types of custom view components provide metering channel data text angular and linear meters T Te ex xt t m me et te er rs s display a readout of the meter value a an ng gu ul la ar r m me et te er rs s provide a gauge style appearance and l li in ne ea ar r m me et te e...

Page 85: ... value is displayed Pointer S Sh ho ow w h hu ub b Hides or shows the circular pivoting point for the gauge s pointer H Hu ub b s si iz ze e Adjusts the size of the hub H Hu ub b c co ol lo or r Changes the color of the hub P Po oi in nt te er r s st ty yl le e Changes the way the pointer appears P Po oi in nt te er r s si iz ze e Determines the thickness of the pointer P Po oi in nt te er r l le ...

Page 86: ... background images will show through B Ba ac ck kg gr ro ou un nd d c co ol lo or r You can use the default background color or choose your own B Bo or rd de er r s st ty yl le e You can choose no border or for the thermometer to have a raised or lowered look O Of ff fs se et t X X a an nd d Y Y Moves the meter within the allotted component space P Pa ad dd di in ng g Defines the number of pixels ...

Page 87: ...n of a status channel or command state Whether a macro is running If a meter limit has been exceeded If an alarm is active If a status or metering channel is currently muted If the site is currently connected using the primary or backup method If the unit has been placed in local mode If there are captures stored on the unit that have not been downloaded to a computer Other properties tabs depend ...

Page 88: ...d when the condition is true or false or the status input is HIGH or LOW C Co ol lo or r Allows you to change the font color F Fo on nt t Allows you to specify a different font or font size for the label A Al li ig gn nm me en nt t Determines how the label is aligned within the space allotted to the component Status Picture The status picture component displays an image based on the monitored cond...

Page 89: ...ll play upon the condition you specify below P Pl la ay y m mo od de e You can have the sound file plan whenever the status changes in any direction i e high to low and low to high or whenever the status changes in one direction i e on to off or off to on The sound can also loop while the status is in one condition When you choose to loop the sound the sound will stop playing only when the status ...

Page 90: ...olor Sticky Button The Sticky Button component is nearly identical to the the standard Command component with the exception that the the button will remain pressed in as long as the status data you select is true Configure the sticky button in the same way as you would a command button Then fill in the status data that you want to control the button s pressed in characteristic A common use for the...

Page 91: ...e If you do not link the line to status data you can configure both the On and Off colors to be the same Shapes Shapes can be inserted into your Custom View for a number of purposes for creating borders around a cluster of command or status components creating backgrounds for text boxes labels or for virtually any other purposes Configure the Shape properties in the Shape tab of the Properties win...

Page 92: ... to the site before the label will appear as intended BUILDING A DRILL DOWN APPROACH WITH CUSTOM VIEWS Whether you monitor just one or two sites or a larger operation you can use custom views to build a drill down approach to zero in on site detail In a multi site system this could involve a map view with status LEDs to show any sites with alarm conditions The click action on each LED could open a...

Page 93: ...e entries for Lynx There are two events for which you can set up sounds A Al la ar rm m and L Li in nk k L Lo os ss s 3 To assign a sound to one or both of these events click the event in the Program Events list and in the N Na am me e field select the name of the sound file you would like played or click B Br ro ow ws se e to select a file not listed 4 Press OK to close the window when you are fi...

Page 94: ...ckground and choose whether Lynx centers the image on the window stretches it to fit the window or displays the image in tiles M Ma ax x r ro ow ws s i in n E Ev ve en nt t L Li is st t Use the slider to indicate the maximum number of events Lynx will display in the Event List Limiting the size of the Event List may improve computer performance Startup E En na ab bl le e A Au ut to o L Lo og gi in...

Page 95: ...t as the server PC Note The connection settings you enter in the Connectivity tab determine global connection settings When you create a new site in Lynx these are the default settings for that site To specify different connection settings for one site without altering connection settings for others use the Connection Settings window see page 21 Logging L Lo og gg gi in ng g T Ti im me eo ou ut t ...

Page 96: ...ne site to connect to another for logging A Ad dm mi in ni is st tr ra at to or r p pa as ss sw wo or rd d i is s b bl la an nk k It is strongly recommended that you change the default blank password on the Administrator account If you do not want Lynx to warn you when you log in with a blank administrator password check the box Data The settings in the D Da at ta a tab to tell Lynx when to erase ...

Page 97: ...ommended that you change the default password which is P PA AS SS SW WO OR RD D Note The site password is distinct from the login password you use to access Lynx and it is distinct from Voice Interface passwords used for telephone dial in To change those passwords see the next section for Lynx users and passwords or go to page 47 for Voice Interface users and passwords To change the site password ...

Page 98: ...fy and make the desired changes Note System users have full access to all program functions and Operators may issue commands run macros clear alarms take captures set site time insert log messages enable disable logging and edit Lynx options Observer users may only log in connect to sites and view metering and status data You can create a user with Custom privileges by selecting Custom in the Acce...

Page 99: ...pacity is sufficient space for extensive macros The I O unit can run up to eight macros simultaneously VIEWING MACROS The quickest way to view a list of the macros currently stored on the selected I O unit is to click the Macro Status icon in the standard toolbar You will see a list of all the macros on that I O unit and a triangular play icon in the left column indicates that the macro is current...

Page 100: ...o create a new macro or edit the source code for a macro already saved on the selected I O unit Open the Macro Editor by right clicking any macro in the Macro Status window and selecting Edit Macro To open the Macro editor directly click the Edit Macros toolbar icon When the Macro Editor opens you will see a drop down menu in the toolbar that lists all 32 macro entries for the unit The macro name ...

Page 101: ...tax by clicking the Check Syntax icon The macro editor will verify that the source code has been entered correctly Note The Macro Editor automatically checks syntax before it saves the macro to the I O unit The manual Check Syntax function is useful if you would like to make corrections as you edit rather than after writing the entire macro Within the body of your macro you can insert remarks with...

Page 102: ...and unit numbers Macro Expressions The table on the following pages shows all expressions that may be used in your macros Detailed explanations of each expression and several macro examples start on page 97 Note that when expressions call for a site and unit number the site will always be ME since the unit is referring to its own site For a GSC3000 the unit number may be 0 15 and for a VRC2500 the...

Page 103: ...ay of the week 1 7 Sunday Saturday HOUR Returns current hour 0 23 MINUTE Returns current minute 0 59 SECOND Returns current second 0 59 ALARM text string Alarm text message displayed in Lynx alarm window and announced by Voice Interface CAPTURE X Y Captures data at site X on unit Y COMMAND X Y ZA or ZB Closes A or B contact for particular command channel on site X unit Y and channel Z DELAY X Dela...

Page 104: ... X Mutes metering channel X on current I O unit MUTESTATEMETER X Returns True 1 if the metering channel X is muted MUTESTATESTATUS X Returns True 1 if the status channel X is muted MUTESTATUS X Mutes status channel X on current I O unit REMLOC Remote Local state returns 1 for local mode 0 for remote STATUS X Returns HIGH 1 or LOW 0 for status channel X U1METER X Returns 1st Upper Limit value for m...

Page 105: ...e 1 1 E Ex xa am mp pl le e 2 2 Note Nested macros do not act as subroutines they run concurrently with the originating macro If you need to execute a full macro sequence prior to running another macro see the sub procedure on page 110 CHAPTER 10 MACROS 97 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com COMMAND ME ME 10A CR Command tells the macro it will issue a command The first ME r...

Page 106: ... 1 hour 49 minutes and 13 5 seconds E Ex xa am mp pl le e 1 1 E Ex xa am mp pl le e 2 2 Alarm An alarm message can be generated within a macro by using the word ALARM followed by the descriptive text within double quotation marks The alarm messages will show up in the Alarm window whenever the alarm statement is executed Macro alarms are treated as critical alarms All normal alarm notification pro...

Page 107: ...t is on a line by itself and is not required in order for the IF THEN condition to be evaluated The ENDIF statement must be included as the last line for any IF THEN statement E Ex xa am mp pl le e 1 1 E Ex xa am mp pl le e 2 2 CHAPTER 10 MACROS 99 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com IF STATUS 3 LOW THEN CR COMMAND ME ME 1A CR DELAY 50 CR COMMAND ME 2 16A CR ENDIF IF begins...

Page 108: ...ing views have a background change on any meter or status input channel that is muted The view returns to normal when unmuted To mute either a meter or status channel begin the macro line with the words MUTEMETER or MUTESTATUS followed by the channel number in parentheses To unmute either a meter or status channel begin the macro line with the words UNMUTEMETER or UNMUTESTATUS followed by the chan...

Page 109: ...s a GLOBAL variable This type of variable can be used by multiple macros on the same I O unit and is not lost unless power to an I O unit is lost Global variables must start with the letter G followed by the variable number in parentheses There are eight variable names available for global variables G 1 to G 8 E Ex xa am mp pl le e 1 1 E Ex xa am mp pl le e 2 2 Note A global variable changed on on...

Page 110: ...al computations are not always exact For example 4 would not come back as 2 It would come back as 1 9999 or 2 0001 Take this into consideration when using mathematical statements in any macro A list of supported mathematical statements is available in the macro source code GREATER THAN LESS THAN GSC3000 VRC2500 INSTALLATION OPERATION MANUAL CHAPTER 10 MACROS 102 IF REMLOC 1 THEN CR END CR ELSE CR ...

Page 111: ...hen divided by 35 IF METER 3 50 THEN CR END CR ELSE CR COMMAND ME ME 1A CR ENDIF CR Compares metering channel 3 of this unit to the value of 50 If metering channel 3 is NOT EQUAL TO 50 the macro ends If metering channel 3 is EQUAL TO 50 then issue command 1A on this unit IF METER 3 50 THEN CR END CR ELSE CR COMMAND ME ME 1A CR ENDIF CR Compares metering channel 3 of this unit to the value of 50 If...

Page 112: ...CROS 104 Z LOGE METER 4 METER 2 CR Variable Z is now equal to the natural logarithm of the product of metering channels 4 and 12 of this unit Z EXP METER 3 CR Variable Z is now equal to the exponential of metering channel 3 IF MONTH 12 THEN CR MACRO ME 3 18 CR ELSE MACRO ME 3 19 CR ENDIF If the current month on this unit is NOT 12 run macro 18 on unit 3 If the current month IS 12 run macro 19 on u...

Page 113: ...nd 0 59 CHAPTER 10 MACROS 105 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com WHILE HOUR 0 CR Executes following command statements continuously during the first HOUR of each day WHILE MINUTE 30 CR Executes following command statements continuously during the 30th MINUTE of an hour METER 10 SQR METER 3 CR Metering channel 10 is now equal to the SQUARE ROOT of metering channel 3 IF YEAR...

Page 114: ...METEROFF command explained later The METER statement must be immediately followed by parentheses with the channel number inside E Ex xa am mp pl le e 1 1 E Ex xa am mp pl le e 2 2 METERAD After receiving the analog input voltage on a meter input it is converted to a digital integer value This value is called the A D A to D value A macro can read or modify that value The A D hardware has 4096 bins ...

Page 115: ...e configuration section The use of these statements allows a macro to receive a limit s value or change that setting to a predefined value This is useful when changing existing limits in a pre planned manner without the need to mute one input channel and unmute another See the Power Change macro example on the following page The statement is followed by the channel number within parentheses and is...

Page 116: ... macro issues three commands to initiate the power change Then the macro sets new limits for Meter Channel 2 The 2nd Lower Limit is set to 7 and the 1st Lower Limit is set to 7 4 The 1st Upper Limit is set to 7 6 and the 2nd Upper Limit is set to 8 The macro also sets new upper and lower limits for Meter Channel 3 but does not mute the channel After all adjustments are completed the macro unmutes ...

Page 117: ...annel 5 If the reading on this channel is High the macro issues Commands 16b and 12a then ends the macro Example 2 shows how the same results can be achieved by the use of the OR statement in an IF THEN command AND in an IF THEN Statement Example 1 shows a macro examining two factors in a situation and then taking action if both factors require it First the macro checks Status Channel 5 If the rea...

Page 118: ...ted macros to ensure that each macro is finished before another one begins The first line sets the global variable number one to a value of zero This line sets up a variable loop that prevents subsequent macros from starting before the current one has finished running The second line launches Macro 8 which issues three Commands 10A 1 1A and 12A after which the global variable is made equal to 1 Wh...

Page 119: ...el 1 is equated to the product of Meter Channels 5 and 6 Since other macros could have made changes to various meter or status input channels Status Channel 4 and Meter Channel 10 are tested to make sure they are active or unmuted Then Macro 20 on this unit is started which is the full power up routine This macro waits 2 minutes for Macro 20 to finish Status Channel 3 is unmuted An alarm is genera...

Page 120: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 112 ...

Page 121: ...ce Interface can be used for telephone access only or you can pair it with a dial up modem for both voice and computer access to your site See Chapter 6 for configuring the recommended dial up modem To connect your Voice Interface to voice and data lines 1 If it is not already linked connect the Voice Interface to an I O unit using the G Bus ports and the included G Bus cable Because the Voice Int...

Page 122: ...ll disconnect If there are alarms at your site the Voice Interface will identify the I O units on which they are located and immediately connect to the first I O unit with an alarm If there are no alarms the unit will connect to Unit 0 and report No alarms pending Disconnecting You can end your call at any time by entering 9 99 99 9 The Voice Interface will play the goodbye message and disconnect ...

Page 123: ...larm reporting for any or all telephone numbers Enter 0 03 30 0 to disable alarm reporting on all telephone numbers for a one hour period This is also useful if you will be disconnecting equipment to perform maintenance and do not want alarms reported to station personnel during the maintenance period After one hour alarm reporting will be automatically restored You can manually enable it prior to...

Page 124: ...ng Voice Interface unit configuration Chapter 5 you can issue commands and run macros using the Voice Interface All users can take data captures Voice Interface users are set up in the Users tab of the Voice Interface configuration window see page 47 Command List To list the labels for all of your command channels enter 2 The Voice Interface will report all the command channel labels set up during...

Page 125: ...ay setting in the same way as commands see CANCELING COMMANDS above A macro may be canceled by pressing 0 0 prior to the expiration of the command delay Note that this will not stop a macro that is already running If a macro is not canceled within the command delay period it will continue to run until it reaches its programmed ending point or it is stopped from the Macro Status window in Lynx see ...

Page 126: ...n see page 47 To stop Audio In prior to the timeout enter 0 05 50 0 Note At high levels of audio input DTMF commands may become ineffective If this happens wait until the timeout duration has lapsed before entering new commands ADDITIONAL VOICE INTERFACE FUNCTIONS Checking Current Date Time Enter 0 06 60 0 for the current date and time 24 hour format reported by the unit s real time clock Remote L...

Page 127: ... 16 5 List macro titles 1 17 6 List metering channel labels 1 16 7 List status channel labels 1 16 040 Take capture current I O unit 1 17 Alarm Reporting and Dial Out 000 Enters the Alarm Reporting mode to check for alarms on the current I O unit 1 15 Report next alarm 1 15 Report previous alarm 1 15 8 Repeat current alarm 1 15 3 Exit Alarm Reporting or 0 for escape cancel 1 15 6 Report security m...

Page 128: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 120 ...

Page 129: ... FIRMWARE I Im mp po or rt ta an nt t Uploading firmware will erase your unit s memory including configuration settings You should archive your configuration prior to uploading firmware See pages 34 and 41 for instructions on saving and restoring archives To upload new firmware 1 Unplug the unit remove the cover engage the JP9 jumper JP1 on a Voice Interface and power up the unit The jumpers are d...

Page 130: ... password is PASSWORD Click Next 7 Select the type of unit receiving the firmware Beneath the unit type you can change the unit number if necessary or leave the boxes unchecked to retain the original settings When editing unit numbers make sure that one and only one I O unit is identified as unit 0 and that all unit numbers are unique 8 While the power is still on reengage the JP9 or JP1 jumper fo...

Page 131: ...re and reprogram the unit If you need to erase unit memory without also clearing the firmware perform step 8 in the uploading firmware instructions Do not cycle the power while the jumper is engaged as this will erase the firmware APPENDIX A UPLOADING FIRMWARE 123 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com ...

Page 132: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 124 ...

Page 133: ...ped momentary or latching momentary duration programmable 0 1 25 5 seconds C Co om mm ma an nd d 9 9 1 16 6 DB37 open collector 30VDC 250mA maximum clamped momentary or latching duration programmable 0 1 25 5 seconds M Me et te er ri in ng g DB37 input impedance 100kOhms unbalanced during measurement 10mOhms unbalanced quiescent nonsampling 0 10VDC and 5 to 5VDC nominal 2 44mVDC resolution 12 bit ...

Page 134: ...wer 5VDC fused at 100mA pin 17 J4 Metering 12VDC fused at 100mA pin 18 J4 Metering 12VDC fused at 100mA pin 19 J4 Metering 5VDC fused at 100mA pin 17 J3 Status 5VDC fused at 100mA pin 18 J3 Status 5VDC fused at 500mA pin 17 J2 Command 1 8 5VDC fused at 500mA pin 18 J2 Command 1 8 5VDC fused at 500mA pin 17 J1 Command 9 16 5VDC fused at 500mA pin 18 J1 Command 9 16 Supplied Cables 1 AC power cord 1...

Page 135: ... ng g DB37 input impedance 100kOhms unbalanced during measurement 10mOhms unbalanced quiescent nonsampling 0 10VDC and 5 to 5VDC nominal 2 44mVDC resolution 12 bit resolution over 10V range input limits not to exceed 16VDC or 16VDC sampling rate eight times per second per channel RFI immunity at 70dB at 1MHz 140dB at 100MHz 170dB at 500MHz S St ta at tu us s DB37 16 binary low high channels input ...

Page 136: ...A pin 17 J4 Metering 12VDC fused at 100mA pin 18 J4 Metering 12VDC fused at 100mA pin 19 J4 Metering 5VDC fused at 100mA pin 17 J3 Status 5VDC fused at 100mA pin 18 J3 Status 5VDC fused at 500mA pin 17 J2 Command 1 8 5VDC fused at 500mA pin 18 J2 Command 1 8 5VDC fused at 500mA pin 17 J1 Command 9 16 5VDC fused at 500mA pin 18 J1 Command 9 16 Supplied Cables 1 AC power cord 1 DB9F to DB25M serial ...

Page 137: ...etworked combined L Li in ne e RJ 1 1 two wire line interface with DC loop supervision S Se et t M Mo od de em m RJ 1 1 two wire line interface with DC loop supervision A Au ud di io o I In n 3 5mm stereo jack line level 0 0dBm 600 Ohm active balanced 10dBm clip point A Au ud di io o O Ou ut t 3 5mm stereo jack line level 0 0dBm 600 Ohm active balanced 10dBm clip point Interconnection Circuit Stan...

Page 138: ...ons 19 W x 1 1 25 D x 1 75 H 48 3cm W x 28 6cm D x 4 45cm H Weight 6 lbs 2 72kg dry Power Requirements 5VDC 750mA supplied by GSC3000 I O unit Rear Panel Connections T Te er rm mi in na al l B Bl lo oc ck k Accepts three pin push on block style connectors NO NC C contacts are provided at terminal block for each relay total of 16 relays each relay rated at 5A 125VAC or 3A 48VDC S Si it te e C Co on...

Page 139: ...onths from the date of purchase Equipment will be repaired or replaced at the option of Burk Technology and returned freight prepaid to the customer Damage due to abuse or improper operation or installation of the equipment or caused by fire or flood or harsh environment is not to be covered by this warranty Damage in shipping is not the responsibility of Burk Technology A return authorization mus...

Page 140: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 132 ...

Page 141: ...es sc cr ri ip pt ti io on n COMMAND 1 8 20 35 Command Return 36 37 Reserved 15 Command 8A P Pi in n D De es sc cr ri ip pt ti io on n 1 Command 9A 2 Command 9B 3 Command 10A 4 Command 10B 5 Command 1 1A 6 Command 1 1B 7 Command 12A 8 Command 12B 9 Command 13A 10 Command 13B 1 1 Command 14A 12 Command 14B 13 Command 15A 14 Command 15B 17 19 Reserved 16 Command 16B P Pi in n D De es sc cr ri ip pt ...

Page 142: ...ing 2 3 Metering 3 4 Metering 4 5 Metering 5 6 Metering 6 7 Metering 7 8 Metering 8 9 Metering 9 10 Metering 10 1 1 Metering 1 1 12 Metering 12 13 Metering 13 14 Metering 14 17 19 Reserved 16 Metering 16 P Pi in n D De es sc cr ri ip pt ti io on n P Pi in n D De es sc cr ri ip pt ti io on n METERING 20 35 Metering Return 36 37 Reserved 15 Metering 15 P Pi in n D De es sc cr ri ip pt ti io on n 1 S...

Page 143: ...CABLE PINOUTS DB9F DB9F Null Modem Cable DB9F DB25M Serial Cable G Bus Cable GSC3000 only G Bus Terminator GSC3000 only APPENDIX C PINOUTS 135 CUSTOMER SUPPORT 978 486 3711 support burk com www burk com ...

Page 144: ...GSC3000 VRC2500 INSTALLATION OPERATION MANUAL 136 ...

Page 145: ...rk com Lynx won t establish a direct full time connection to my site The wrong COM port is specified in the Site Wizard You are not connected to the appropriate COM port on the GSC3000 or VRC2500 unit Click the Edit Site icon and advance through the Site Wizard until you reach the Primary or Backup Connection page Verify that the COM port specified in the Site Wizard matches the COM port your I O ...

Page 146: ...o Chapter 6 for full time modem configuration Click the Edit Site icon and advance through the Site Wizard until you reach the Primary or Backup Connection page Verify that the correct modem is specified in the Site Wizard Verify the phone number entered on the Primary or Backup Connection page in the Site Wizard Any dial out prefixes should be entered in Windows when you set up your modem they do...

Page 147: ...ed and reloaded You are not connected to COM2 on the I O unit You are not using the correct cable to make your connection Install an RFI filter for the modem at the remote site Refer to Chapter 6 for full time modem configuration Check and tighten the DB37 connection The Command Relay is protected by fuses that automatically reset about 30 seconds after the overload load has been removed Unplug th...

Page 148: ...unit s firmware needs to be cleared and reloaded You are connected to the wrong port You are connected using the wrong cable There is hardware failure There is hardware failure There is hardware failure Engage the JP9 jumper see Appendix A and power cycle the unit Remove the jumper proceed with the upload firmware process and assign the unit number Make sure you are direct connected to COM1 on the...

Page 149: ...it took a voltage surge that overloaded the onboard protection With the power on engage the JP9 jumper to clear the memory see Appendix A Then disengage the jumper and try connecting If the connection does not succeed retry the firmware upload Make sure the COM port setting in the Firmware Wizard matches the COM port you are using to connect to your unit See Appendix A Uploading Firmware for the c...

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