Brother PT-P910BT User Manual Download Page 74

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Troubleshooting

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If You Are Having Difficulty with Your Machine

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Error and Maintenance LED Indications

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Printing Problems

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Version Information

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Reset the Label Printer

Summary of Contents for PT-P910BT

Page 2: ...indows 29 Print Labels Using P touch Editor Windows 30 Create Labels and Print Using P Touch Editor Mac 31 Main Window of P touch Editor Mac 32 Print Labels Distributed to Multiple Label Printers to Reduce Printing Time Windows 33 Print Labels Using the Printer Driver Windows 35 Store or Manage Templates P touch Library 36 Edit Templates Using P touch Library Windows 37 Print Templates Using P tou...

Page 3: ...ance 65 Replace the Battery 68 Troubleshooting 71 If You Are Having Difficulty with Your Machine 72 Error and Maintenance LED Indications 73 Printing Problems 75 Version Information 78 Reset the Label Printer 79 Appendix 80 Specifications 81 Software Development Kit 82 Optional Accessories 83 Brother Numbers 84 Home Table of Contents ii ...

Page 4: ...e Before You Use Your Brother Machine Before You Use Your Brother Machine Definitions of Notes Safety Precautions General Precautions Trademarks and Licenses Open Source Licensing Remarks Important Note 1 ...

Page 5: ...lly hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use The tips icon indicates helpful hints and supplementary info...

Page 6: ...ble battery near a fire heaters or other high temperature above 60 C locations or low temperature below 20 C DO NOT allow the rechargeable battery to come into contact with or to be immersed in water DO NOT use the rechargeable battery in corrosive environments such as areas where salty air salt water acids alkalis corrosive gases chemicals or any corrosive liquid is present DO NOT use the recharg...

Page 7: ...ncluded USB cable to prevent any damage DO NOT use the Label Printer during a thunderstorm DO NOT damage the Label Printer or the USB cable DO NOT place heavy objects on the Label Printer or the USB cable DO NOT forcibly bend or pull the USB cable DO NOT disassemble or modify the Label Printer or the USB cable DO NOT drop or hit the Label Printer or the USB cable DO NOT allow the Label Printer or ...

Page 8: ...Related Information Before You Use Your Brother Machine 5 ...

Page 9: ...nted label may differ from the displayed label length Depending on the location material and environmental conditions labels may unpeel or become irremovable or the colour may change or be transferred to other objects Before applying labels check the environmental conditions and the material When printing multiple copies of a label the Label Printer will not detect the end of the Tape Cassette and...

Page 10: ... WAVE INCORPORATED Mac iPad iPhone and iPod touch are trademarks of Apple Inc QR Code Generating Program Copyright 2008 DENSO WAVE INCORPORATED Blue SDK Copyright 1995 2018 OpenSynergy GmbH All rights reserved All unpublished rights reserved Portions of this software are copyright 2014 The FreeType Project www freetype org All rights reserved Any trade names and product names of companies appearin...

Page 11: ...Remarks Open Source Licensing Remarks This product includes open source software To see the Open Source Licensing Remarks go to your model s Manuals page on the Brother support website at support brother com Related Information Before You Use Your Brother Machine 8 ...

Page 12: ...ing but not limited to typographical and other errors relating to the publications Screen images in this document may differ depending on your computer s operating system your product model and software version Before using the Label Printer make sure you read all the documents included with the Label Printer for information about safety and operation The Label Printer shown in the illustrations m...

Page 13: ...Home Set Up Your Label Printer Set Up Your Label Printer Parts Description Install the Battery Charge the Battery Insert the Tape Cassette Turn Power On Off 10 ...

Page 14: ...abled Feeding and cutting tape Printing Flashing 1 second intervals Receiving data from a mobile device or a computer Transferring a program Flashing Rapidly Downloading data Lit for three seconds then off for one second In an idle state Orange Lit for three seconds then off for one second Indicates that Bluetooth is disabled OFF Red Flashing Indicates that some errors occurred 3 Power Button 4 Ca...

Page 15: ...ermittently and rapidly The battery charge is low Flashing Rapidly Battery not installed Insufficient charge or battery failure For more information see Related Topics Error and Maintenance LED Indications 6 USB Port 7 Serial Number Related Information Set Up Your Label Printer Related Topics Error and Maintenance LED Indications Troubleshooting 12 ...

Page 16: ...Home Set Up Your Label Printer Install the Battery Install the Battery 1 Place your fingers near the Tape Exit Slot 2 Open the Cassette Cover 3 Press the release tab to remove the Battery Cover 13 ...

Page 17: ...4 Insert the battery 5 Reattach the Battery Cover 6 Close the Cassette Cover Printing cannot be performed when a battery is not installed Related Information Set Up Your Label Printer 14 ...

Page 18: ...en storing the label printer for a long period of time Charge the battery every six months Store the battery in a cool dry place out of direct sunlight between 10 C and 35 C The label printer automatically powers off after a period of inactivity To change the inactivity period setting Windows Use the Device Settings tool in the Printer Setting Tool Mac Use the Printer Setting Tool Charge the Batte...

Page 19: ...pter not included suitable for charging mobile devices and plug the adapter into an electrical socket 1 1 USB AC Adapter not included 5 V DC 0 5 A or above The Battery LED turns on Charge the battery until the Battery LED turns off Related Information Set Up Your Label Printer 16 ...

Page 20: ...Up Your Label Printer Insert the Tape Cassette Insert the Tape Cassette 1 Place your fingers near the Tape Exit Slot 2 Open the Cassette Cover 3 Confirm the tip of the tape is aligned with the Tape Exit Slot 17 ...

Page 21: ... Make sure the tape is not caught in the unit when inserting or removing the Tape Cassette 5 Close the Cassette Cover CAUTION Be careful when closing the Cassette Cover There is a risk of injury if your finger gets pinched IMPORTANT Do not leave any printed labels in the Label Printer Doing so will cause label jams Related Information Set Up Your Label Printer 18 ...

Page 22: ...n Off Turn Power On Off To turn the Label Printer on press The Power LED turns on To turn the Label Printer off press until the Power LED is lit in orange and then release The Power LED turns off Related Information Set Up Your Label Printer 19 ...

Page 23: ...Home Install Software Install Software Install Printer Drivers and Software on a Computer Connect the Label Printer to a Computer 20 ...

Page 24: ...loaded installer and follow the on screen instructions NOTE To use your printer s advanced features select the additional software you want during installation Mac Users Only You do not need to install the printer driver to be able to print For more information see Related Topics Create Labels and Print Using P Touch Editor Mac Make sure you set the Bluetooth data transfer setting in your operatin...

Page 25: ...alled with P touch Editor P touch Update Software Updates software and firmware to the latest version Printer Setting Tool Specifies the Label Printer s settings from a computer Mac Application Features P touch Editor Allows you to design and print custom labels using built in drawing tools to create various font and text styles import images and insert barcodes P touch Update Software 1 Updates f...

Page 26: ...Home Install Software Connect the Label Printer to a Computer Connect the Label Printer to a Computer Connect the Label Printer to a Computer Using a USB Cable 23 ...

Page 27: ...able Connect the Label Printer to a Computer Using a USB Cable 1 Make sure the Label Printer is turned off before connecting the USB cable 2 Connect the USB cable to the USB Port on the Label Printer and then to your computer 3 Turn the Label Printer on Related Information Connect the Label Printer to a Computer 24 ...

Page 28: ...Computer Create Labels Using P touch Editor Windows Print Labels Using P touch Editor Windows Create Labels and Print Using P Touch Editor Mac Print Labels Distributed to Multiple Label Printers to Reduce Printing Time Windows Print Labels Using the Printer Driver Windows 25 ...

Page 29: ...or icon on the desktop P touch Editor starts 2 Do one of the following To open an existing layout click Open 1 To connect a preset layout to a database select the check box next to Connect Database 2 To create a new layout double click the New Layout pane 3 or click the New Layout pane 3 and then click To create a new layout using a preset layout double click a category button 4 or select a catego...

Page 30: ...itor Express Mode Windows Main Window of P touch Editor Express Mode Windows Express mode allows you to quickly create layouts including text and images 4 3 1 2 1 1 Edit Buttons 2 Print Button 3 Operation Mode Selection Buttons 4 Property Palettes Related Information Create Labels Using P touch Editor Windows 27 ...

Page 31: ...ode Windows Main Window of P touch Editor Professional Mode Windows Professional mode allows you to create layouts using a wide range of advanced tools and options 4 3 5 2 1 1 Print Menu 2 Property Palettes 3 Sidebar 4 Edit Toolbars 5 Operation Mode Selection Buttons Related Information Create Labels Using P touch Editor Windows 28 ...

Page 32: ...or Windows Main Window of P touch Editor Snap Mode Windows Main Window of P touch Editor Snap Mode Windows Snap mode allows you to capture all or a portion of your computer screen display and print it as an image Related Information Create Labels Using P touch Editor Windows 29 ...

Page 33: ...onfigure the settings in the Print screen before printing Click File Print from the menu bar or click Print Professional Mode Configure the settings in the Print screen before printing Click File Print from the menu bar or click Click to start printing without changing the settings Snap Mode Enter the text and then click Related Information Create Labels and Print Using Computer 30 ...

Page 34: ...stall P touch Editor For the latest software go to your model s Downloads page on the Brother support website at support brother com 1 Double click Macintosh HD Applications and then double click the Brother P touch Editor icon 2 When P touch Editor starts select a template create a new layout or open an existing layout 3 Configure the print settings 4 Click the Print icon Related Information Crea...

Page 35: ...nt Using P Touch Editor Mac Main Window of P touch Editor Mac Main Window of P touch Editor Mac 5 4 3 2 1 1 Toolbar 2 Object Inspector 3 Layout Window 4 Database Connection Area 5 Label Inspector Related Information Create Labels and Print Using P Touch Editor Mac 32 ...

Page 36: ... evenly divided among the Label Printers it is divided in the order of the Label Printers as shown 67 67 66 200 It may not be possible to detect information for a Label Printer connected via a USB hub or print server Before printing make sure that each of the distributed Label Printers is correctly set up and ready We recommend performing a connection test for your operating environment Contact yo...

Page 37: ...ers have been selected the same label size setting is applied to all selected Label Printers 6 Click OK to close the label size setting dialog box 7 Click OK to close the Distributed Printing Settings dialog box The setup is completed 8 Click OK to close the Properties dialog box 9 Start printing Related Information Create Labels and Print Using Computer 34 ...

Page 38: ... computer 2 Open the document you want to print 3 Select the print command in your application 4 Select your Label Printer and then click the printing properties or preferences button The printer driver window appears 5 Change the printer driver settings if needed 6 Click OK 7 Complete your print operation Related Information Create Labels and Print Using Computer 35 ...

Page 39: ...Manage Templates P touch Library Store or Manage Templates P touch Library Edit Templates Using P touch Library Windows Print Templates Using P touch Library Windows Search Templates Using P touch Library Windows 36 ...

Page 40: ... touch P touch Tools P touch Library 2 3 The main window appears Overview of the Toolbar Icons Icon Button name Function Open Opens the selected template Print Prints the selected template with the Label Printer Search Allows you to search for templates registered to P touch Library Display Style Changes the file display style 2 Select the template you want to edit and then click Open The program ...

Page 41: ...art Brother P touch P touch Library 2 3 Windows 8 1 Click the P touch Library 2 3 icon on the Apps screen Windows 7 Click Start All Programs Brother P touch P touch Tools P touch Library 2 3 The main window appears 2 Select the template you want to print and then click Print The connected Label Printer prints the template Related Information Store or Manage Templates P touch Library 38 ...

Page 42: ... registered to P touch Library 1 Start the P touch Library Windows 10 Click Start Brother P touch P touch Library 2 3 Windows 8 1 Click the P touch Library 2 3 icon on the Apps screen Windows 7 Click Start All Programs Brother P touch P touch Tools P touch Library 2 3 The main window appears 2 Click Search The Search dialog box appears 3 Specify the search criteria 39 ...

Page 43: ...g the file name Type Search for a template by specifying the file type Size Search for a template by specifying the file size Date Search for a template by specifying the file date 4 Click Begin Search The search begins and the search results are displayed 5 Close the Search dialog box To confirm the search results click Search Results in the folder view You can register templates to P touch Libra...

Page 44: ...Home Print Labels Using Mobile Devices Print Labels Using Mobile Devices Install Mobile Apps Create Labels and Print Using a Mobile Devices 41 ...

Page 45: ...your iPhone iPad iPod touch and Android mobile devices Download these free Brother apps from Google Play or the App Store Application Features Brother iPrint Label Create labels for business use including barcodes office equipment labels and labels for folder tabs P touch Design Print 2 Design and create stylish labels for work or home Related Information Print Labels Using Mobile Devices 42 ...

Page 46: ...cted to your mobile device via Bluetooth or using a USB cable Printing via USB cable is not supported by Design Print 2 1 Start the application on your mobile device 2 Select a label template or design You can also select a previously designed label or image and print it 3 Select the print menu in the application Related Information Print Labels Using Mobile Devices 43 ...

Page 47: ...Home Update Update Update P touch Editor Update the Firmware 44 ...

Page 48: ...Software icon on the desktop Windows 8 1 Click the P touch Update Software icon on the Apps screen or double click the P touch Update Software icon on the desktop Windows 7 Click Start All Programs Brother P touch P touch Update Software or double click the P touch Update Software icon on the desktop 2 Click the Computer software update icon 3 Select the Printer and Language options using the drop...

Page 49: ...When finished a confirmation dialog appears Mac To update P touch Editor for Mac visit http appstore com mac brotherindustriesltd brotherptoucheditor Related Information Update 46 ...

Page 50: ...Click Start Brother P touch P touch Update Software or double click the P touch Update Software icon on the desktop Windows 8 1 Click the P touch Update Software icon on the Apps screen or double click the P touch Update Software icon on the desktop Windows 7 Click Start All Programs Brother P touch P touch Update Software or double click the P touch Update Software icon on the desktop 3 Click the...

Page 51: ...be reset after firmware updates Delete the Bluetooth connection information and perform pairing again 7 Check the content to be updated and then click Start to begin the update The firmware update begins Mac 1 Turn the Label Printer on and connect the USB cable 2 Double click Macintosh HD Applications P touch Update Software and then double click the P touch Update Software icon 3 Click the Machin...

Page 52: ...e Label Printer off or disconnect the USB cable during the update process and data transfer Bluetooth pairings connections may be reset after firmware updates Delete the Bluetooth connection information and perform pairing again 6 Check the content to be updated and then click Start to begin the update The firmware update begins Related Information Update 49 ...

Page 53: ...gs Change Printer Settings Using the Printer Setting Tool Windows Apply Setting Changes to Multiple Label Printers Windows Change Printer Settings Using the Printer Setting Tool Mac Apply Setting Changes to Multiple Label Printers Mac 50 ...

Page 54: ...etting Tool Windows 8 1 Click the Printer Setting Tool icon on the Apps screen Windows 7 Click Start All Programs Brother Label Mobile Printer Printer Setting Tool The main window appears 4 3 2 1 1 Printer Lists the connected Label Printers 2 Communication Settings Specifies Bluetooth communication settings 3 Device Settings Specifies device settings For example power settings 4 Exit Closes the wi...

Page 55: ...bel Printer is idle The Label Printer may malfunction if you try to configure it while it is processing or printing a print job Related Information Printer Settings Communication Settings of the Printer Setting Tool Windows Device Settings of the Printer Setting Tool Windows 52 ...

Page 56: ...nd Help menus according to their functions 2 Node Name Bluetooth Device Name Displays the node name Node names can be changed See Menu Bar 3 Settings Display Change Area Displays the current settings for the selected item 4 Refresh Updates the displayed settings with the most recent information 5 Exit Exits the Communication Settings window and returns to the main window of the Printer Setting Too...

Page 57: ... Printer Do not send command files to a different Label Printer model Import Select a Profile to import Imports the exported file and applies the settings to a Label Printer Click Browse and select the file you want to import The settings in the selected file appear in the settings display change area Only the profiles compatible with the selected Label Printer can be imported Export Saves the cur...

Page 58: ...Printer to be discovered by other Bluetooth devices If you select Not Discoverable in Visible to Other Devices users who have never paired with the device will not be able to make a connection PIN code usage If Enable is selected the PIN code specified here must also be stored on the computer in order to communicate with the Label Printer when using Bluetooth You can change the PIN code if necessa...

Page 59: ...the previous settings are displayed If the current settings cannot be retrieved and previous settings were not specified the machine s factory settings appear Settings Dialog Box Menu Bar Basic Tab Label Settings Tab Settings Dialog Box 8 7 6 5 4 3 2 1 1 Menu Bar Provides access to various commands grouped under each menu title the File Maintenance and About menus according to their functions 2 Cu...

Page 60: ... returns to the main window of the Printer Setting Tool Maintenance Menu Options You must have administrator privileges for the computer or the Label Printer to display some items Check if you have administrator privileges for the Label Printer by clicking the Printer properties menu and then clicking the Security tab Print Unit Settings Prints a report containing the current firmware version and ...

Page 61: ...l Printer is using battery power The Label Printer automatically enters Auto Power Off mode when the specified time elapses under the following conditions The Label Printer does not receive data In idle mode The Label Printer automatically leaves Auto Power Off mode when Any of the Label Printer buttons are pressed The Label Printer receives data The battery is removed and inserted Contents Select...

Page 62: ...ere applied to the first Label Printer are applied to the second Label Printer 4 Repeat these steps for all Label Printers whose settings you want to change The same settings can be applied to another computer by clicking File Import and then selecting the exported settings file Device Settings 1 After applying settings to the first Label Printer disconnect the Label Printer from the computer and ...

Page 63: ...intosh HD Applications Brother Printer Setting Tool Printer Setting Tool app The Printer Setting Tool window appears 3 Make sure the Label Printer you want to configure appears next to Printer If a different Label Printer appears select the Label Printer you want from the pop up menu 4 Specify or change the settings in the Settings tabs 5 Click the Apply Settings to the Printer button to apply the...

Page 64: ...ettings to the Printer Applies the settings to the Label Printer 6 Exit Exits the Printer Setting Tool 7 Current Settings Retrieves the settings from the currently connected Label Printer and displays them in the dialog box 8 Factory Reset Resets all the settings to the factory settings including device settings 9 Print Unit Settings Prints a report containing the current firmware version and devi...

Page 65: ... the specified time elapses under the following conditions The Label Printer does not receive data In idle mode The Label Printer automatically leaves Auto Power Off mode when Any of the Label Printer buttons are pressed The battery is removed and inserted The Label Printer receives data Print Information Report Selects the information you want to include in the Label Printer Information Report Sp...

Page 66: ...er from the computer and then connect the second Label Printer to the computer 2 Select the newly connected Label Printer from the Printer pop up menu 3 Click Apply Settings to the Printer The same settings that were applied to the first Label Printer are applied to the second Label Printer 4 Repeat these steps for all Label Printers whose settings you want to change Related Information Printer Se...

Page 67: ...Home Routine Maintenance Routine Maintenance Maintenance Replace the Battery 64 ...

Page 68: ...er s exterior using a soft dry cloth Use a cloth slightly damp with water on difficult to remove marks IMPORTANT Do not use paint thinner benzene alcohol or any other organic solvent These may deform or damage the Label Printer case Clean the Print Head and Head Roller Streaks or poor quality characters on printed labels generally indicate that the print head and head roller are dirty Clean the pr...

Page 69: ...o use it Clean the Tape Cutter Tape adhesive can build up on the cutter blade after repeated use which may result in the tape jamming in the cutter Wipe the cutter blades metal part using a dry cotton swab once every twelve months CAUTION Do not touch the cutter blade with your bare hands Half Cutter 66 ...

Page 70: ...Full Cutter Related Information Routine Maintenance 67 ...

Page 71: ...he battery at an appropriate collection point not in the general waste stream Be sure to observe all applicable federal state and local regulations DANGER Do not dispose of the battery with household waste There is a risk of environmental damage explosion or fire IMPORTANT When removing and replacing the rechargeable battery cover the terminals of the old rechargeable battery with tape to avoid cr...

Page 72: ...4 Remove the Battery Cover 5 Remove the battery 6 Insert the new battery 69 ...

Page 73: ...7 Reattach the Battery Cover 8 Close the Cassette Cover Related Information Routine Maintenance 70 ...

Page 74: ...Home Troubleshooting Troubleshooting If You Are Having Difficulty with Your Machine Error and Maintenance LED Indications Printing Problems Version Information Reset the Label Printer 71 ...

Page 75: ...all and select the correct printer driver For more information see Related Topics Connect the Label Printer to a computer or mobile device For more information see Related Topics Insert the Tape Cassette correctly Close the Cassette Cover completely If you still have problems see Related Information If after reading the topics you are unable to resolve the problem visit the Brother support website...

Page 76: ... If the Power LED is green Bluetooth is ON and if it is orange Bluetooth is OFF Red Lit Recovery mode Transfer the program again If the problem continues contact Brother customer service or your local Brother dealer Flashing Once per second Battery not installed Gently press Insert or replace the battery No Tape Cassette installed Incorrect Tape Cassette installed Incompatible Tape Cassette instal...

Page 77: ...u press Battery LED Lit Flashing Condition Action Orange Flashing Rapidly Battery not installed Insert or replace the battery Battery error Insufficient charge Restart the Label Printer If the problem is still not resolved replace the battery Related Information Troubleshooting 74 ...

Page 78: ...ile device or computer are close enough to communicate Make sure no other mobile devices nearby have the automatic Bluetooth re connection setting enabled Make sure no devices that emit radio waves for example a microwave oven are located nearby When printing from a computer make sure the correct printer driver is installed When printing from a computer connect the Label Printer to your computer w...

Page 79: ...bbon is separated from the ink roller If the ink ribbon is broken replace the Tape Cassette If it is not leave the tape uncut and remove the Tape Cassette then wind the loose ink ribbon back onto the spool 1 1 Spool While printing striped tape appears The Tape Cassette is empty Insert a new Tape Cassette The tape is not cut automatically Enable the Auto Cut function If using special tapes like Rib...

Page 80: ... even when fully charged The battery may have reached the end of its life Use a new battery Related Information Troubleshooting Related Topics Insert the Tape Cassette Charge the Battery Maintenance Error and Maintenance LED Indications 77 ...

Page 81: ...e Related Topics I want to confirm whether I am using the latest version of the software Windows Use the P touch Update Software to confirm whether you have the latest version For more information about the P touch Update Software see Related Topics Mac See support brother com Related Information Troubleshooting Related Topics Device Settings of the Printer Setting Tool Windows Change Printer Sett...

Page 82: ...ress and hold for about nine seconds until the Power LED flashes in green and then release 2 Press and hold for about nine seconds until the Power LED flashes in green rapidly 3 Release while the Power LED flashes in green rapidly Reset mode is on The Power LED flashes in orange and then lights in orange After resetting the machine returns to the idle mode Reset Settings to the Factory Settings Us...

Page 83: ...Home Appendix Appendix Specifications Software Development Kit Optional Accessories Brother Numbers 80 ...

Page 84: ...ns Approximately 138 mm W x 138 mm H x 94 mm D Interface USB USB Ver 2 0 Full Speed Type C Bluetooth Bluetooth Ver 5 0 SPP iAP2 Environment Operating Temperature Between 10 C and 35 C Operating Humidity Between 20 and 80 Maximum wet bulb temperature 27 C Power Supply Battery Rechargeable Li ion Battery PA BT 003 Media Specification Tape Width Brother TZe Tape Cassette 3 5 mm 6 mm 9 mm 12 mm 18 mm ...

Page 85: ...re Development Kit SDK is available from the Brother Developer Center brother com product dev The b PAC SDK and the SDKs for mobile devices Android iPhone and iPad can also be downloaded The SDKs available are subject to change without notice Related Information Appendix 82 ...

Page 86: ...Home Appendix Optional Accessories Optional Accessories Part Name Part No Battery Charger PA BC 002 Related Information Appendix 83 ...

Page 87: ...sit www brother com for the contact information Internet Addresses Brother Global Web Site www brother com For Frequently Asked Questions FAQs Product Support and Technical Questions and Driver Updates and Utilities support brother com FAQs Frequently Asked Questions For more information on your Brother machine visit Brother s support website at support brother com For additional help and tips go ...

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