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76

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Troubleshooting

B

If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.

If you are having difficulty with your machine

B

Printing Copies and Received Faxes

B

Troubleshooting and Routine

Maintenance

B

Difficulty

Suggestions

No printout

Make sure the machine is plugged in and not in Power Save mode.

The ink cartridge is empty. (See

Replacing the ink cartridge

Check to see if the LCD is showing an error message. (See

Poor printing quality

Check the print quality. (See

Checking the print quality

Make sure that your ink cartridge is fresh. The following may cause ink to clog:

The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)

The ink cartridge was in your machine over six months.

The ink cartridge may not have been stored properly before use.

The recommended environment for your machine is between 20

°

C to 33

°

C (68

°

F to 91

°

F).

White horizontal lines appear in
text or graphics.

Clean the print head. (See

Cleaning the print head

The machine prints blank pages.

Clean the print head. (See

Cleaning the print head

Characters and lines are stacked.

Check the printing alignment. (See

Checking the print alignment

Printed text or images are skewed.

Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See

How to load paper

Make sure the Lower Jam Clear Cover is set properly.

Smudged stain at the top centre of
the printed page.

Make sure the paper is not too thick or curled. (See

Handling and using plain

Stains appear on the reverse side
or at the bottom of the page.

Make sure the printer platen is not dirty with ink. (See

Cleaning the machine printer

Make sure you are using the paper support flap. (See

Machine feeds multiple pages

Make sure the paper is loaded properly in the paper tray. (See

Printed pages are not stacked
neatly.

Make sure you are using the paper support flap. (See

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Summary of Contents for FAX-1360

Page 1: ...USER S GUIDE FAX 1360 ...

Page 2: ...nt record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt and may support an insurance claim by...

Page 3: ...another country Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials...

Page 4: ...e right media for the paper tray 8 Loading paper 9 How to load paper 9 Printable Area 11 3 General setup 12 Power Save mode 12 Putting your machine in Power Save mode 12 Bringing your machine out of Power Save mode 12 Power Save setting 12 Mode Timer 13 Paper settings 13 Paper Size 13 Volume Settings 14 Ring Volume 14 Beeper Volume 14 Speaker Volume 14 Setting Daylight Saving Time 15 4 Security fe...

Page 5: ...ing a fax in progress 20 Broadcasting 20 Cancelling a Broadcast in progress 21 Additional sending operations 21 Sending faxes using multiple settings 21 Contrast 21 Changing Fax Resolution 22 Dual acc 1nt 0 0242 T ar y0195 Tdfdfdf 1 endi a 24 118y0195 e 24 98 tcr 3ce3707 C e e e e e 6 2 020 ...

Page 6: ...e connections PABX 41 External and extension phones 41 Connecting an external or extension telephone 41 Operation from extension telephones 42 Using remote codes 42 8 Dialling and storing numbers 43 How to Dial 43 Manual dialling 43 One Touch Dialling 43 Speed Dialling 43 Search 44 Fax Redial 44 Storing numbers 44 Storing a pause 44 Storing One Touch Dial numbers 45 Storing Speed Dial numbers 45 C...

Page 7: ...tion III Copy 12 Making copies 58 How to copy 58 Entering Copy mode 58 Making a single copy 58 Making multiple copies 58 Stop copying 58 Copy options 59 Changing copy speed and quality 59 Enlarging or reducing the image copied 60 Making N in 1 copies 61 Sorting copies using the ADF 61 Adjusting Brightness and Contrast 62 Paper options 62 Section IV Appendixes A Safety and Legal 64 Choosing a locat...

Page 8: ...5 Replacing the ink cartridge 85 Cleaning the outside of the machine 87 Cleaning the scanner 88 Cleaning the machine printer platen 88 Cleaning the paper pick up roller 89 Cleaning the print head 89 Checking the print quality 89 Checking the print alignment 90 Checking the ink volume 91 Machine Information 91 Checking the serial number 91 Packing and shipping the machine 92 C Menu and Features 94 ...

Page 9: ...Section I General I General Information 2 Loading documents and paper 5 General setup 12 Security features 16 ...

Page 10: ...n important point or refers you to a related topic Courier New Text in the Courier New font identifies messages on the LCD of the machine Warnings tell you what to do to prevent possible personal injury Electrical Hazard icons alert you to possible electrical shock Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects Notes tell you how you...

Page 11: ...e line Australia and New Zealand only or transfer a call to another extension when the machine is connected to a PABX Hook Hold Press before dialing if you want to make sure a fax machine will answer and then press Start Also Puts the current phone call on hold 4 Ink Management Lets you clean the print head print a test page to check the print quality and check the available ink volume 5 Copy key ...

Page 12: ...enu selection a or b Press to scroll through the menus and options Clear Back Press to cancel the current setting and go back to the previous menu OK Lets you store your settings in the machine or select an item 8 Start Lets you start sending faxes or making copies in monochrome 9 Stop Exit Stops an operation or exits from a menu 10 Power Save Lets you put the machine into Power Save mode All ligh...

Page 13: ...O NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric Make sure documents written with ink are completely dry a Open the document support 1 and the document tray 2 and then pull out the extension 3 b Fan the pages well Make sure you put the documents face down top edge first in the ADF until you feel them touch the feed...

Page 14: ...ur country we recommend testing various papers before purchasing large quantities Avoid touching the printed surface of the paper immediately after printing the surface may not be completely dry and may stain your fingers Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat Usage Document Size Top 1 Bottom 2 Left 3 Right 4 Fax...

Page 15: ... or irregularly shaped paper 1 2 mm 0 08 in or longer Extremely shiny or highly textured paper Paper already printed on by a printer Paper that cannot be arranged uniformly when stacked Paper made with a short grain Paper capacity of the output paper tray Up to 50 sheets of 20 lb Letter or 80 g m2 A4 paper 1 1 ...

Page 16: ...r Legal size paper 80 g m2 20 lb Up to 100 sheets of 80 g m2 20 lb paper Paper Type Paper Size Usage Fax Copy Cut Sheet Letter 216 279 mm 8 1 2 11 in Yes Yes A4 210 297 mm 8 3 11 7 in Yes Yes Legal 216 356 mm 8 1 2 14 in Yes Yes Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 64 to 120 g m2 17 to 32 lb 0 08 to 0 15 mm 0 003 to 0 006 in 100 1 ...

Page 17: ...l guide release button 1 as you slide out the front of the paper tray to match the paper size you are using c Press and slide the paper side guides 1 and paper length guide 2 to fit the paper size d Fan the stack of paper well to avoid paper jams and misfeeds Note Always make sure the paper is not curled e Gently put the paper into the paper tray print side down and top edge first Check that the p...

Page 18: ...you do not push the paper in too far it may lift at the back of the tray and cause feed problems g Close the output paper tray cover 1 and slide it forward h Slowly push the paper tray completely into the machine i While holding the paper tray in place pull out the paper support 1 until it clicks and unfold the paper support flap 2 Note Do not use the paper support flap for Legal size paper 1 ...

Page 19: ...ntable Area 2 The figure below shows the unprintable areas on cut sheet paper The machine cannot print in the shaded areas Cut Sheet Paper Top 1 Bottom 2 Left 3 Right 4 Cut Sheet 3 mm 0 12 in 3 mm 0 12 in 4 mm 0 16 in 4 mm 0 16 in 3 4 1 2 ...

Page 20: ...ad to preserve print quality If you unplug the AC power cord no machine operations will be available You can customize Power Save mode so that apart from automatic head cleaning no machine operations are available See Power Save setting on page 12 Power Save setting 3 You can customize the machine s Power Save key The default mode is Fax Receive On Your machine can receive faxes or calls even when...

Page 21: ...st a Press Menu 1 1 b Press a or b to choose 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or Off Press OK c Press Stop Exit Paper settings 3 Paper Size 3 You can use three sizes of paper for printing faxes and copies Letter Legal and A4 When you change the size of paper you load in the machine you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page ...

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Page 23: ...r daylight savings time If you select On it will reset the time forward one hour and if you select Off it will reset the time backward one hour Make sure you have set the correct date and time in the Date Time setting a Press Menu 1 4 b Press a or b to choose On or Off Press OK c Press Stop Exit ...

Page 24: ... faxes Copying Note If you have already set the password you will not need to set it again Setting and changing the TX Lock password 4 Note If you forget the TX Lock password please call your Brother dealer for service Setting up the password 4 a Press Menu 2 0 1 b Enter the 4 digit number for the password Press OK c When the LCD shows Verify re enter the password Press OK d Press Stop Exit Changi...

Page 25: ... digit password Press OK The machine goes offline and the LCD shows TX Lock Mode Turning TX Lock off 4 a Press Menu b Enter the registered 4 digit password Press OK TX lock is automatically turned off Note If you enter the wrong password the LCD shows Wrong Password and stays offline The machine will stay in TX Lock mode until the registered password is entered ...

Page 26: ...Chapter 4 18 ...

Page 27: ...Section II Fax II Sending a fax 20 Receiving a Fax 26 Telephone and External devices 31 Dialling and storing numbers 43 Remote fax options 47 Printing Reports 52 Polling 54 ...

Page 28: ... the same broadcast After the broadcast is finished a Broadcast Report will be printed a Make sure you are in Fax mode b Load your document c Enter a number Press OK You can use either a One Touch a Speed Dial a Group or a manually entered number d Repeat c until you have entered all the fax numbers you wish to broadcast to e Press Start Note If you did not use up any of the numbers for Groups acc...

Page 29: ...n you send a fax you can choose any combination of these settings resolution contrast overseas mode and real time transmission a Make sure you are in Fax mode b Load your document c Choose a setting you want to change Press OK d Choose one of the options below Next 1 Yes 2 No Press 1 to change another setting Press 2 when you have finished choosing your settings e Send the fax as usual Contrast 5 ...

Page 30: ...Note You can choose four different resolution settings for faxes The time to send will increase when selecting S Fine or Photo Dual access 5 You can dial a number and start scanning the fax into memory even when the machine is sending from memory or receiving faxes The LCD shows the new job number and available memory The number of pages you can scan into the memory will vary depending on the data...

Page 31: ...real time for all faxes 5 a Make sure you are in Fax mode b Press Menu 2 2 5 5 Real Time TX Realtime TX On c Press a or b to choose Realtime TX On or Realtime TX Off Press OK Sending in real time for the next fax only 5 a Make sure you are in Fax mode b Press Menu 2 2 5 c Press a or b to choose Next Fax Only Press OK d Press a or b to choose Next Fax On or Next Fax Off Press OK Overseas Mode 5 If ...

Page 32: ... Delayed Batch Transmission 5 Before sending the delayed faxes your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time a Make sure you are in Fax mode b Press Menu 2 2 4 c Press a or b to choose On or Off Pre...

Page 33: ... key before hanging up b Make sure you are in Fax mode c Load your document d Press Start e If you picked up the handset replace it Out of Memory message 5 If you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel the fax If you get an Out of Memory message while scanning a subsequent page you will have the option to press Start to send the pages scanned ...

Page 34: ...ess a or b to choose Fax Only Fax Tel External TAD or Manual Press OK c Press Stop Exit The LCD will display the current receive mode 1 Current receive mode Fax Fax Only Receiving a Fax 6 Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on the same line as the machine Yes Fax Only No No No Manual Yes Ex...

Page 35: ... tell you to pick up the line The F T ring is a fast double ring made by your machine Use this mode if you receive few voice calls Also see F T Ring Time Fax Tel mode only and Ring Delay on page 28 Manual 6 To receive a fax in manual mode press Start when you hear fax tones short repeating beeps You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the m...

Page 36: ...ring to alert you that you have a voice call 20 30 40 or 70 seconds for Australia and some countries 20 30 40 or 55 seconds for New Zealand Press OK c Press Stop Exit Note Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Fax Detect 6 If Fax Detect is On default setting 6 The machine receives fax calls automatically even if you lift the...

Page 37: ...Receiving a Fax 29 6 Note ...

Page 38: ... b to choose On or Off Press OK d Press Stop Exit Receiving a fax at the end of a conversation 6 At the end of a conversation you can ask the other party to send you a fax before you both hang up a Ask the other person to place the document in their machine and to press the Start or Send key b When you hear the CNG tones slowly repeating beeps press Start c Replace the handset Printing a fax from ...

Page 39: ... digits dialled after this will send tone signals When you hang up the machine will return to the Pulse dialling service Fax Tel mode 7 When the machine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call If you are at the machine you can lift the handset to answer If you are at an extension phone you ll need to lift the handset during the F ...

Page 40: ...Distinctive Ring feature to On the receive mode is set to Manual automatically If you don t have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the voice calls yourself You can not change the receive mode from Manual mode while the Distinctive Ring is set to on What is the Advantage of using Telstra FaxStream Duet Function 7 Using Telstra FaxStream ...

Page 41: ... Very Important After you have set the Distinctive Ring feature to on the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You cannot change the receive mode to another mode while the Distinctive Ring is set to on a Press Menu 2 0 3 0 Miscellaneous 3 Distinctive b Press a o...

Page 42: ...one Rings 7 As your telephone rings the display shows you the caller s phone number or name if the name has stored in the One Touch and Speed Dial Once you press Hook and answer the call the caller s ID disappears You will see up to the first 16 characters of the number on the display Note If Out of Area appears on the display it means that the call came from outside your caller ID service area or...

Page 43: ... FaxAbility 7 FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line with its own distinctive ring pattern This way when you get an incoming call you can identify the number being called by its ring How Will the Fax Machine Treat All Other Numbers 7 FaxAbility mode ensures that the machine will answer calls to the FaxAbility secondary number When ...

Page 44: ...ng repeat steps a c Step b is where you can choose either On or Off Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions If you have FaxAbility Service but don t have Call Waiting you need do nothing at this stage If you do have Call Waiting as well as FaxAbility set the Call Waiting menu option to On See below a Press Menu 2 0 3 0 Miscellaneous 3 Faxability...

Page 45: ...ls in the Caller ID list You can view or print this list When the thirty first call comes in to the machine it replaces information about the first call a Press Menu 2 0 4 0 Miscellaneous 4 Caller ID b Press a or b to choose Display Press OK The Caller ID of the last call will appear on the display If no ID is stored the beeper will sound and No Caller ID will appear on the display c Press a or b ...

Page 46: ...eceiving faxes You will need to set Distinctive Ring to On Note You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function The machine will answer only calls to the Distinctive Ring number Note After you have set the Distinctive Ring feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up o...

Page 47: ...machine Caller ID service varies with different carriers Call your local phone company to determine the kind of service available in your area Viewing Caller ID List 7 Your machine stores information for the last thirty calls in the Caller ID list You can view or print this list When the thirty first call comes in to the machine it replaces information about the first call a Press Menu 2 0 4 0 Mis...

Page 48: ...econds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings Note If you do not receive all your faxes shorten Ring Delay setting on your external TAD 1 TAD When the TAD answers a call the LCD shows Ext Tel ...

Page 49: ...st offices use a central telephone system Brother recommends that all our machines be connected to a discreet dedicated line Although a particular PABX may appear to work with a particular model of fax machine we cannot guarantee that the unit will operate correctly While it is often relatively simple to connect a fax machine to a PABX Private Automatic Branch Exchange we suggest that you contact ...

Page 50: ... the fax receive code l 5 1 l 9 1 for New Zealand Wait for the chirping sounds then replace the handset See Fax Detect on page 28 Your caller will have to press Start to send the fax Telephone answer code 7 If you receive a voice call and the machine is in F T mode it will start to sound the F T double ring after the initial ring delay If you pick up the call on an extension phone you can turn the...

Page 51: ... To dial One Touch numbers 6 to 10 hold down Shift as you press the One Touch key Speed Dialling 8 a Press Search Speed Dial the hash key and then the two digit Speed Dial number Note If the LCD shows Not Registered when you enter a One Touch number or a Speed Dial number a number has not been stored at this location Dialling and storing numbers 8 Two digit number ...

Page 52: ...ial Pause and Start Redial Pause only works if you dialled from the control panel If you are sending a fax automatically and the line is busy the machine will automatically redial up to three times at five minute intervals Storing numbers 8 You can set up your machine to do the following types of easy dialling One Touch Speed Dial and Groups for broadcasting faxes When you dial a Quick Dial number...

Page 53: ...ering Text on page 101 Press OK To store the number without a name press OK e Do one of the following To store another One Touch number go to step b To finish storing One Touch numbers press Stop Exit Storing Speed Dial numbers 8 You can store up to 100 Speed Dial numbers with a name When you dial you will only have to press a few keys For example Search Speed Dial the two digit number and Start a...

Page 54: ...or Speed Dial numbers follow the instructions below For One Touch numbers press the One Touch keys one after the other For Speed Dial numbers press Search Speed Dial then the Speed Dial number The LCD will display your chosen One Touch numbers with a l or Speed Dial numbers with a for example l06 09 G01 l06 09 e Press OK when you have finished adding numbers f Use the dial pad to enter a name for ...

Page 55: ...ter the fax number you want your faxes to be forwarded to c Enter the forwarding number up to 20 digits Press OK d Press a or b to choose Backup Print On or Backup Print Off Press OK e Press Stop Exit Fax Storage 9 The fax storage feature lets you store your received faxes in the machine s memory You can retrieve stored fax messages from a fax machine at another location using the remote retrieval...

Page 56: ...ns on page 48 Remote Retrieval 9 You can call your machine from any touch tone telephone or fax machine then use the remote access code and remote commands to retrieve fax messages Setting a Remote Access Code 9 The remote access code lets you access the remote retrieval features when you are away from your machine Before you use the remote access and retrieval features you have to set up your own...

Page 57: ...to Manual mode and you want to use the remote retrieval features wait about 2 minutes after it starts ringing and then enter the remote access code within 30 seconds Retrieving fax messages 9 a Dial your fax number b When your machine answers enter your remote access code 3 digits followed by l during a period of silence If you hear one long beep you have messages c When you hear two short beeps p...

Page 58: ...ollowed by l during a period of silence If you hear one long beep you have messages c When you hear two short beeps press 9 5 4 d Wait for the long beep and then use the dial pad to enter the new number up to 20 digits of the remote fax machine where you want your fax messages forwarded followed by Note You cannot use l and as dial numbers However press if you want to create a pause e Press 9 0 wh...

Page 59: ...ering a Fax Forwarding number You can register your Fax Forwarding number by entering 4 See Changing your Fax Forwarding number on page 50 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See Retrieving fax messages on page 49 3 Erase faxes from the memory If you hear one long beep fax messages have...

Page 60: ...more than the job numbers to know which faxes you must send again Choosing On Image or Off Image will print a section of the fax s first page on the report to help you remember When the Verification Report is turned Off or Off Image the Report will only print if there is a transmission error with NG in the RESULT column a Press Menu 2 4 1 b Press a or b to choose Off Image On On Image or Off Press...

Page 61: ...ample press 2 to print the Help List c Press Start 1 XMIT Verify Prints a Transmission Verification Report for your last transmission 2 Help List A help list about how to quickly program your machine 3 Quick Dial Lists names and numbers stored in the One Touch and Speed Dial memory and shows groups in numerical order 4 Fax Journal Lists information about the last incoming and outgoing faxes TX Tra...

Page 62: ...ou want to retrieve a fax from a secured Brother machine you have to enter the secure code a Make sure you are in Fax mode b Press Menu 2 1 7 7 Polling RX c Press a or b to choose Secure Press OK d Enter a four digit secure code Press OK This is the security code of the fax machine you are polling e Enter the fax number you are polling f Press Start Setup for delayed polling receive 11 Delayed pol...

Page 63: ...s Start The machine polls each number or group in turn for a document Press Stop Exit while the machine is dialling to cancel the polling process To cancel all sequential polling receive jobs see Checking and cancelling waiting jobs on page 24 Polled transmit 11 Polled Transmit is when you set up your machine to wait with a document so another fax machine can call and retrieve it Setup for polled ...

Page 64: ...o enter the secure code a Make sure you are in Fax mode b Load your document c Press Menu 2 2 6 6 Polled TX d Press a or b to choose Secure Press OK e Enter a four digit number Press OK 1 Doc 2 Memory f Do one of the following Press 1 to leave a paper document waiting in the ADF If you want to use the ADF before the paper document is polled you must control the job Press 2 to scan the document int...

Page 65: ...Section III Copy III Making copies 58 ...

Page 66: ...settings 1 Copy Ratio 2 Quality 3 No of Copies Making a single copy 12 a Make sure you are in Copy mode b Load your document c Press Start Making multiple copies 12 a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Start Note To sort your copies pressCopy Options See Sorting copies using the ADF on page 61 Stop copying 12 To sto...

Page 67: ...y mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Do one of the following Press Copy Options and a or b to choose Quality Press OK Press Menu selection Options Page Press Quality Normal Fast Best 59 Enlarge Reduce 50 78 83 93 97 100 104 142 186 198 200 Custom 25 400 60 Paper Size Letter Legal A4 62 Brightness nnonn 62 Stack Sort Stack Sort 61 Page Layout Off 1...

Page 68: ...ad your document c Use the dial pad to enter the number of copies up to 99 d Press Copy Options and a or b to choose Enlarge Reduce Press OK e Choose one of the options below Use a or b to choose the enlargement or reduction ratio you want Press OK Use a or b to choose Custom 25 400 Press OK Use the dial pad to enter an enlargement or reduction ratio from 25 to 400 in 1 increments For example pres...

Page 69: ...ss Copy Options and a or b to choose Page Layout Press OK e Press a or b to choose Off 1 in 1 2 in 1 P 2 in 1 L 4 in 1 P or 4 in 1 L Press OK f Press Start to scan the document Place your document face down in the direction shown below 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L Sorting copies using the ADF12 You can sort multiple copies Pages will be stacked in the order 1 2 3 1 2 3 1 2 3 and so on a Mak...

Page 70: ...ess Stop Exit Contrast 12 Adjust the contrast to help an image look sharper and more vivid To change the default setting follow the instructions below a Press Menu 3 3 3 Contrast b Press a or b to change the contrast Press OK c Press Stop Exit Paper options 12 Paper size 12 If copying on paper other than A4 size you will need to change the paper size setting You can copy on Letter Legal or A4 a Ma...

Page 71: ...Section IV Appendixes IV Safety and Legal 64 Troubleshooting and Routine Maintenance 76 Menu and Features 94 Specifications 102 Glossary 107 ...

Page 72: ...ut the machine near heaters air conditioners refrigerators medical equipment chemicals or water DO NOT expose the machine to direct sunlight excessive heat moisture or dust DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers Disruption of power can wipe out information in the machine s memory DO NOT connect your machine to electrical sockets on the sam...

Page 73: ...es inside the machine Before you clean the inside of the machine make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket Doing this will prevent an electrical shock DO NOT handle the plug with wet hands Doing this may cause an electrical shock DO NOT pull in the middle of the AC power cord Doing this might cause an electrical shock ...

Page 74: ...r the panel cover or touch the document feed rollers Doing this may cause injury DO NOT put your hands on the edge of the paper tray under the output paper tray cover Doing this may cause injury DO NOT touch the paper feed roller Doing this may cause injury ...

Page 75: ...ng a hand at each side of the unit as shown in the illustration If the machine becomes hot releases smoke or generates any strong smells immediately unplug the machine from the AC power outlet Call your Brother dealer If metal objects water or other liquids get inside the machine immediately unplug the machine from the AC power outlet Call your Brother dealer ...

Page 76: ...pool 2 Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning 3 DO NOT use this product to report a gas leak in the vicinity of the leak IMPORTANT For Your Safety A To ensure safe operation the two pin plug or the three pin plug supplied must be inserted only into a standard two pin power point or three pin power point which is effectively g...

Page 77: ...source If you are not sure contact a qualified electrician 9 This product is equipped with a 3 wire grounded plug a plug having a third grounded pin This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet Do not defeat the purpose of the grounded plug 10 Do not place any...

Page 78: ...ipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 6 This equipment does not fully meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such circumstances 7 If a charge for local calls ...

Page 79: ...any kind into this product through cabinet slots since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock Never spill liquid of any kind on the product 21 Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and or other risks Refer all servicing to service personnel 22 Un...

Page 80: ...d or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or on a radiator or heater This product should never be placed in a built in installation unless proper ventilation is provided 8 This product should be connected to an AC power source within the range indicated on the rating label Do NOT conn...

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Page 82: ...ed Forces Service or Draft papers Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Identification Documents badges or insignias Licences and Certificates of Title to motor vehicles Copyrighted works cannot be copied Sections of a copyrighted work can be copied for fair dealing Multiple copies would indicate impr...

Page 83: ...ered trademark of Brother Industries Ltd Multi Function Link is a registered trademark of Brother International Corporation 2006 Brother Industries Ltd All rights reserved All other brand and product names mentioned in this User s Guide and the Software User s Guide are registered trademarks of their respective companies ...

Page 84: ...dge may not have been stored properly before use The recommended environment for your machine is between 20 C to 33 C 68 F to 91 F White horizontal lines appear in text or graphics Clean the print head See Cleaning the print head on page 89 The machine prints blank pages Clean the print head See Cleaning the print head on page 89 Characters and lines are stacked Check the printing alignment See Ch...

Page 85: ...ins are cut off or a single page is printed on two pages Turn on Auto Reduction See Printing a reduced incoming fax on page 29 Difficulty Suggestions Dialling does not work No dial tone Check that the machine is plugged in and switched on Check all line cord connections Not available in New Zealand Change Tone Pulse setting See Quick Setup Guide Lift the either the external phone s handset or the ...

Page 86: ...akenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Fax Detect to off See Fax Detect on page 28 Sending a fax call to the machine If you answered at the machine press Start and hang up at once If you answered on an external or extension phone press your F...

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Page 88: ...y If you want to use the Caller ID feature call your telephone company See Caller ID For Singapore and Hong Kong on page 39 No Cartridge An ink cartridge is not installed properly Take out the ink cartridge and put it in again seating it properly See Replacing the ink cartridge on page 85 No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray Do one of the follo...

Page 89: ... temporarily b Press Menu 9 0 1 c Do one of the following If the LCD shows No Data there are no faxes left in the machine s memory Press Stop Exit If the LCD shows Enter Fax No enter the fax number to which faxes will be forwarded d Press Start Paper Jam Paper is jammed in the machine Open the Upper and Lower Jam Clear Covers at back of machine and remove the jammed paper See Printer jam or paper ...

Page 90: ...re not inserted or fed properly or if they are too long Follow the steps below to clear a document jam Document is jammed inside the front of the machine B a Take out any paper from the ADF that is not jammed b Pull the jammed document 1 out toward the front of the machine c Press Stop Exit Document is jammed inside the panel cover B a Take out any paper from the ADF that is not jammed b Open the ...

Page 91: ...paper tray 1 out of the machine b Pull out the jammed paper 1 If you cannot remove the jammed paper from the front side or the error message still appears on the LCD after you remove the jammed paper please go to the next step c Remove the Lower Jam Clear Cover 1 from the back of the machine Pull the jammed paper out of the machine d Put the Lower Jam Clear Cover back on Make sure the cover is set...

Page 92: ... as soon as it detects a dial tone This setting can save a small amount of time when sending a fax to many different numbers If you change the setting and start having problems with dialling you should change back to the default No Detection setting a Press Menu 0 5 b Press a or b to choose Detection or No Detection Press OK c Press Stop Exit Compatibility B If you are having problems sending or r...

Page 93: ...he correct order Even though the machine tells you that an ink cartridge is empty there will be a small amount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from entering the print head assembly a Open the ink cartridge cover If the ink cartridge is empty the LCD shows Ink Empty Black and Replace Ink b Pull the lock release lever down and tak...

Page 94: ...for the colour If the ink cartridge you installed is not brand new one be sure to press 2 No If the LCD shows No Cartridge after you install the ink cartridge check that the ink cartridge is installed properly WARNING If ink gets in your eyes wash them out with water at once and call a doctor if you are concerned CAUTION DO NOT take out the ink cartridge if you do not need to replace it If you do ...

Page 95: ... head or other parts of this machine as a result of using incompatible products with this machine any repairs required as a result may not be covered by the warranty Cleaning the outside of the machine B CAUTION Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine DO NOT use cleaning materials that contain ammonia DO NOT us...

Page 96: ...rip 3 with isopropyl alcohol on a soft lint free cloth Cleaning the machine printer platen B WARNING Unplug the machine from the AC power outlet before cleaning the printer platen 1 a Clean the machine printer platen 1 and the area around it Wiping off any scattered ink with a soft dry lint free cloth 1 2 3 1 ...

Page 97: ... text or graphics on your printed pages Cleaning the print head consumes ink Cleaning too often uses ink unnecessarily CAUTION DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty a Press Ink Management b Press a or b to choose Cleaning Press OK The machine cleans the print head When cleaning is finished the machine will go back to s...

Page 98: ...uality If the problem still exists repeat the cleaning and test print procedures at least five times for the new ink cartridge If ink is still missing call your Brother dealer CAUTION DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty Note Checking the print alignment B You may need to adjust the print alignment after transporting ...

Page 99: ...f Press the number of the test print that most closely matches the number 0 sample 1 8 600dpi Adjust Select Best 5 g Press Stop Exit Checking the ink volume B You can check the ink that is left in the cartridge a Press Ink Management b Press a or b to choose Ink Volume Press OK The LCD shows the ink volume Ink Volume e BK nnnonnn c Press Stop Exit Machine Information B Checking the serial number B...

Page 100: ...ll the yellow protective part lift the lock release lever and push it until it clicks and then close the ink cartridge cover CAUTION If you are not able to find the yellow protective part DO not remove the ink cartridge before shipping It is essential that the machine be shipped with either the yellow protective part or the ink cartridge in position Shipping without them will cause damage to your ...

Page 101: ...shooting and Routine Maintenance 93 i Pack the printed materials and additional parts in the original carton as shown below Do NOT pack the used ink cartridges in the carton j Close the carton and tape it shut ...

Page 102: ...egins on page 96 These pages list the menu selections and options Press Menu followed by the menu numbers to program your machine For example to set beeper volume to Low a Press Menu 1 3 2 b Press a or b to choose Low c Press OK Memory storage C Even if there is a power failure you will not lose your menu settings because they are stored permanently Temporary settings such as Contrast Overseas mod...

Page 103: ...y menu Press 0 for Initial Setup menu You can scroll more quickly through each menu level by pressing a or b for the direction you want c Press OK when that option appears on the LCD The LCD will then show the next menu level d Press a or b to scroll to your next menu selection e Press OK When you finish setting an option the LCD shows Accepted ...

Page 104: ...imer 0 Sec 30 Secs 1 Min 2 Mins 5 Mins Off Sets the time to return to Fax mode 13 2 Paper Size Letter Legal A4 Sets the size of the paper in the paper tray 13 3 Volume 1 Ring Off Low Med High Adjusts the ring volume 14 2 Beeper Off Low Med High Adjusts the volume level of the beeper 14 3 Speaker Off Low Med High Adjusts the speaker volume 14 4 Daylight Save On Off Changes for Daylight Savings Time...

Page 105: ... double ring time in Fax Tel mode 28 3 Fax Detect On Semi Off Receives fax messages without pressing Start 28 4 Remote Codes On l51 51 l91 91 for New Zealand Off Allows you to answer all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these codes 42 5 Auto Reduction On Off Cuts the size of incoming faxes 29 6 Memory Receive On Off Automatical...

Page 106: ...p the document on your machine to be retrieved by another fax machine 55 7 Overseas Mode On Off If you are having problems sending faxes overseas set this to on 23 3 Set Quick Dial 1 One Touch Dial Stores One Touch Dial numbers so you can dial by pressing only a few keys and Start 45 2 Speed Dial Stores Speed Dial numbers so you can dial by pressing only a few keys and Start 45 3 Setup Groups Sets...

Page 107: ...the equalization for transmission problems 84 3 Distinctive Not available in New Zealand On Off Use with phone company distincive ringing service allows you to have a voice number and fax number on the one phone line 33 38 3 Faxability For New Zealand only On Off If you have FaxAbility from Telecom you can use this function to store the ringing pattern of your fax number And if you set in to ON yo...

Page 108: ...es TX means Transmit RX means Receive 53 5 User Settings Lists your settings 53 5 Machine Info 1 Serial No Lets you check the serial number of your machine 91 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual Choose the receive mode that best suits your needs 26 2 Date Time Puts the date and time on the LCD and in headings of faxes you send See Quick Setup Guide 3 Station ID Fax ...

Page 109: ...ctions C If you entered an incorrect letter and want to change it press d to move the cursor under the incorrect character Then press Clear Back Re enter the correct character You can also back up and insert letters Repeating letters C If you need to enter a letter that is on the same key as the letter before press c to move the cursor to the right before you press the key again Special characters...

Page 110: ... Humidity 50 70 for using the ADF Paper 80 g m2 20 lb A4 size Paper Tray 100 Sheets 80 g m2 20 lb Printer Type Ink Jet Print Method Mono Piezo with 94 1 nozzles LCD liquid crystal display 16 characters 1 line Power Source AC 220 to 240V 50 60Hz Power Consumption Power Save Mode Standby Operating Average 4 W Average 6 W Average 26 W ...

Page 111: ...g 12 9 lb Noise Operating 50 dB 1 Temperature Operating Best Print Quality 10 to 35 C 50 F to 95 F 20 to 33 C 68 F to 91 F Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation 407 mm 16 0 in 325 mm 12 8 in 292 mm 11 5 in 490 mm 19 3 in 214 mm 8 4 in ...

Page 112: ...tails see Paper weight thickness and capacity on page 8 Width 89 mm 3 5 in 216 mm 8 5 in Height 127 mm 5 0 in 356 mm 14 0 in Maximum paper tray capacity Up to 100 sheets of 80 g m2 20 lb plain paper Paper Output Up to 50 sheets of 80 g m2 20 lb plain paper Face up print delivery to the output paper tray ...

Page 113: ...dth 208 mm 8 2 in Printing Width 204 mm 8 03 in Grey Scale 64 levels Polling Types Receive Standard Secure Timer Sequential Transmit Standard Secure Contrast Control Automatic Light Dark manual setting Resolution Horizontal 8 dot mm 203 dot in Vertical Standard 3 85 line mm 98 line in Fine 7 7 line mm 196 line in Photo 7 7 line mm 196 line in Superfine 15 4 line mm 392 line in Speed Dial 100 stati...

Page 114: ... of Ink Cartridge Black Approximately 500 pages at 5 coverage The first time you install an ink cartridge the machine will use an amount of ink to fill the ink delivery tubes for high quality print outs This process will only happen once With all following ink cartridge you can print the specified number of pages The number of pages a cartridge will print may change depending on how often you use ...

Page 115: ...ity to send the same fax message to more than one location Caller ID A service purchased from the telephone company that lets you see the number or name of the party calling you Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method...

Page 116: ...n or external phone Fax Storage You can store received faxes in the memory Fax tones The signals sent by sending and receiving fax machines while communicating information Fax Tel You can receive faxes and telephone calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Resolution is 203 196 dpi It is used for small print and graphs Grey scale The shades of gr...

Page 117: ...hine from a remote location Remote Retrieval Access The ability to access your machine remotely from a touch tone phone Resolution The number of vertical and horizontal lines per inch See Standard Fine Super Fine and Photo Ring Delay The number of rings before the machine answers in Fax Only and Fax Tel modes Ring Volume Volume setting for the machine s ring Search An electronic alphabetical listi...

Page 118: ...110 User Settings A printed report that shows the current settings of the machine ...

Page 119: ...g ADF 58 Copy Options key copying paper Size 62 Custom telephone features on a single line 78 D Daylight Saving Time 15 Dialing a pause 44 Groups 20 manual 43 Distinctive Ring setting ring pattern 33 38 turning off 33 38 Dual Access 22 E Error messages on LCD 79 Change Unable 79 Clean Unable 79 Comm Error 79 Init Unable 80 Ink Empty 80 Near Empty 80 No Paper Fed 80 Not Registered 43 Out of Memory ...

Page 120: ...84 Real Time Transmission 23 Resolution 22 Fax Tel mode answering at extension phones 42 double ringing voice calls 28 F T Ring Time 28 Fax Receive Code 42 Ring Delay 28 Telephone Answer Code 42 G Gray scale 105 Groups for Broadcasting 46 H HELP LCD messages 94 using menu keys 94 Menu Table 94 Help List 53 Hook Hold key 25 I Ink cartridge checking ink volume 91 ink dot counter 85 replacing 85 J Ja...

Page 121: ...hanging 45 setting up 45 Search 44 Speed Dial changing 45 setting up 45 using 43 R Receive Mode 26 External TAD 26 Fax Only 26 Fax Tel 26 Manual 26 Redial Pause key 44 Reducing copies 60 incoming faxes 29 Remote Retrieval 48 access code 48 49 commands 51 getting your faxes 49 Reports 52 Fax Journal 53 Journal Period 52 Help List 53 how to print 53 Quick Dial List 53 Transmission Verification 52 53...

Page 122: ...ur faxes or Fax Journal 81 Troubleshooting 76 checking ink volume 91 document jam 82 error messages on LCD 79 if you are having difficulty copying 79 document jam 82 incoming calls 78 phone line or connections 77 printing 76 printing receiving faxes 77 receiving faxes 77 sending faxes 78 paper jam 83 print quality 89 TX Lock Security 16 V Volume setting beeper 14 ring 14 speaker 14 ...

Page 123: ...Support For support for your Brother Product other than what you can resolve through the User Guide Visit our website www brother com au or visit our Solutions website for FAQs Frequently Asked Questions Driver Updates Utilities Product Support http solutions brother com You can contact the Product Support Centre for any technical or customer care support enquiry you may have about your Brother Pr...

Page 124: ...he World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ARL ASA NZ ...

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