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Troubleshooting
194
9
Replace Roller
The Pick-up Roller has been used
over 50,000 times.
Replace the Pick-up Roller with a new one.
Scanning errors may occur if you do not replace
the part. See
Replace Parts
Both the Separation Pad and the
Pick-up Roller have been used over
50,000 times.
Replace the Separation Pad and the Pick-up
Roller with new ones. Scanning errors may occur
if you do not replace the parts. See
Unable to Scan XX
(
XX
is an error code.)
A machine error has occurred.
Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and then on, make a note of the
error message and report it to your dealer or to
your Brother dealer.
Document Jam/too
Long
The Document Guides are not
set to the correct document size.
The settings are not suitable for
your document.
Paper dust has accumulated on
the surface of the Pick-up Roller
or Separation Pad.
Clear the document jam (see
on page 197) and then do the following:
Adjust the Document Guides to fit the width of
the document. When Scan Size is set to Auto
and you are scanning a document that contains
multiple page sizes, insert narrow pages
straight and as close to the centre of the
machine as possible. If the document feeds
crookedly, use Continuous Scanning.
Confirm the settings. See
Important
in
Clean the Pick-up Roller and Separation Pad.
See
Multifeed
Multiple pages were fed at the same
time.
Clear the Multifeed. See
Unusable Device
An unusable device is inserted in
the USB port.
Disconnect the device. Turn the machine off and
then on, by unplugging the machine from the
electrical socket and then plugging the machine in
again.
Unusable USB Device
An unsupported USB device is
inserted in the USB direct interface.
Remove the unsupported USB device, such as a
mouse or mobile device that does not support USB
flash drive mode, from the USB direct interface.
USB Hub Not Supported
A hub or USB flash drive with a hub
is inserted in the USB direct
interface.
Remove the unsupported device, such as a USB
hub or USB flash drive with a hub, from the USB
direct interface.
Insufficient USB
Storage
The inserted USB flash drive is full. Press any key (see
(ADS-2100e) or
(ADS-2600We) and then do
one of the following:
Delete unused files or folders from the USB
flash drive and then try again.
Use a USB flash drive that has available space.
Error message
Cause
Action