Boca SoundExpression 14.4VSP, User Manual

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SoundExpression
Appendix L: Servicing Your Boca Product
If your SE1440 requires service, first contact the authorized dealer from whom you
purchased the modem. If the dealer is unable to assist you, and you must contact Boca
Research, Inc., please follow the instructions below.
Our electronic BBS is available 24 hours a day at (407) 241-1601 and will support data
transmission speeds up to 28.8 Kbps with settings of N, 8, 1. Once your modem is
functional, the BBS may be helpful (especially during off hours) if you have a question
about product settings, or if you wish to download special software or utilities.
If the Troubleshooting sections did not resolve your problem, you may call our
technical support staff for assistance. If you haven’t referred to the Troubleshooting
sections, do so now.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE AND
ACCURATE INFORMATION CONCERNING YOUR PROBLEM MAY BE
BOTH TIME-CONSUMING AND FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the following information
available:
n
Board or external unit name and part number
n
Computer manufacturer
n Computer Model
n
Peripherals in system
n Operating system and version
If you suspect a problem with a specific program or software package, make note of
the name, version or release number, and manufacturer of the software.
2. Call our Technical Support Department between the hours of 8:00 a.m. and 6:30 p.m.
EST Monday through Friday at (407) 241-8088. A technician will be available to
discuss the problem(s) you are experiencing.