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Type of consumer damage
Defect or
malfunction in
performance and
function that
occurred during
normal operation
Defect or
malfunction as a
result of consumer
s negligence or
error
Malfunction as a result of an act of God (fire, salt damage,
gas, earthquake, wind or flood)
Normal consumption of a consumable
Problem due to consumer not using a consumable or
optional item as designated
Any other problem as a result of external causes.
Problem that occurred due to product serviced by an
unauthorized person
If repair is necessary within a month after
purchase due to manufacturing defect.
If a replaced product requires major repair
within a month of replacement.
Reparable
Not reparable
If repair is impossible due to lack of parts.
(The company should carry parts for 5 years.)
If a product handed over for repair was
lost by the company.
Damage during transit
Reparable
Not reparable
If defect occurs.
If the same defect reoccurs
after repair (more than four
times).
Replacement
Replacement
Replacement
Replacement
after amount
deduction
Replacement
Replacement
Replacement
Free service
Charged service
Charged service
Charged
service
Charged
service
Replacement after
totaling repair cost
Separate criteria
Indemnification
Within warranty
After warranty
Charged
service
Charged
service
Charged
service
Charged
service
