134
The Bigfoot Unity
™
Diabetes Management System User Guide | Chapter 10
Pairing and Communication Problems
Problem
What it may mean
Your White or Black Cap is unable to pair
with the App.
What to do
Your App will also display a Pairing Error message. Check to see
that the
Bluetooth
®
setting is enabled on your phone and WiFi is
turned on and follow the instructions in your App for pairing your
App with your White or Black Caps. Make sure the devices are
within communication range (within 20 feet), and the Caps wake up
with a button press.
Problem
What it may mean
Your White Cap is unable to pair with your
Meter.
What to do
Your App will also display a Pairing Error message. Follow the
instructions in your App for pairing your Meter with your White
Cap. Make sure the devices are both turned on, are within
communication range, and the
Bluetooth
icon appears on the
Meter display. Also, see the instructions that came with your Meter
for troubleshooting pairing problems.
Problem
What it may mean
Symbol appears and
remains fixed on Cap
The Cap has information to send to the
App, but is not able to communicate with
the App.
What to do
Make sure the App and Caps are within communication range
(within 20 feet) of each other. Make sure that
Bluetooth
settings are
enabled on your phone.
