www.baldormotion.com
7-6 Troubleshooting
MN1928
7.2.5 Mint WorkBench
Symptom
Check
The Spy window
does not update
The system refresh has been disabled. Go to the Tools, Options
menu item, select the System tab and then choose a System
Refresh Rate (500 ms is recommended).
Firmware download
fails
Confirm that you have the correct version of firmware. Attempting to
download certain older versions of firmware (intended for models
without USB), will cause the download to fail. Download the latest
version of firmware.
Cannot communicate
with the controller
after downloading
firmware.
After firmware download, always power cycle the controller (remove
24 V power and then reconnect).
Mint WorkBench
loses contact with
NextMove ES while
connected using
USB
Check that the NextMove ES is powered.
Check that a “USB Motion Controller” device is listed in Windows
Device Manager. If not, there could be a problem with the PC’s USB
interface.
7.2.6 CANopen
Symptom
Check
The CANopen bus is
‘passive’
This means that the internal CAN controller in the NextMove ES is
experiencing a number of Tx and/or Rx errors, greater than the
passive threshold of 127.
Check:
H
12-24 V is being applied to pin 5 of the RJ45 CAN
connector, to power the opto-isolators.
H
There is at least one other CANopen node in the
network.
H
The network is terminated
only
at the ends, not at
intermediate nodes.
H
All nodes on the network are running at the same
baud rate.
H
All nodes have been assigned a unique node ID.
H
The integrity of the CAN cables.
The NextMove ES should recover from the ‘passive’ state once the
problem has been rectified (this may take several seconds).
Servo Systems Co. • 115 Main Road • P.O. Box 97 • Montville, NJ,
07045-0097 • (973) 335-1007 • Toll Free: (800) 922-1103
Fax: (973) 335-1661 • www.servosystems.com
