Avaya WLAN Security Switch 2300 Series, Troubleshooting And Debug Manual, Page: 37 / 74

37
Avaya WLAN Security Switch 2300 Series Troubleshooting and Debug Guide
Stationary Devices (APs) move or Tracked Incorrectly
The WLE2340 monitors and tracks all devices producing wireless traffic, including APs and even APs doing
dual duty as sensors. The WLE2340 tracks by matching a device to Fingerprints. Sometimes, an AP can be
tracked to a nearby Fingerprint that offers the best match, but physically does not track location for the APs.
This can be disconcerting to clients who know for sure where the AP is and expect it to track there.
The AP is possibly 10 feet off the floor in the middle of the hallway, whereas all Fingerprints were taken in
rooms off of the hallway, at desk level. The nearest Fingerprint match may not be ideal.
To resolve this, the user can create a new Fingerprint specifically for the stationary device, and calibrate it
using the MAC address of the stationary device. This pins the stationary device to its own Fingerprint,
ensuring accuracy. Remember to add the Fingerprint to Dashboard Layouts also for accurate visualization,
also.
Dashboard
The Dashboard client is used to connect to the WLE2340 and provide a graphical representation of tracking.
This class comprises issues and questions regarding its use.
Connectivity
The most common issue with Dashboard is the inability to connect to the WLE2340, despite having valid
credentials. The solution is to ping WLE2340 host name from the PC running the Dashboard (to ping use
windows command prompt) and IP address at Windows hosts file (C:\WINDOWS\system32\drivers\etc) on
the PC in which Dashboard is installed.
In this situation it is the case that there is a problem with forward or reverse lookup of the WLE2340 hostname
in the local DNS. To connect to dashboard, do the following:
1 Find the hostname for the WLE2340. This is available in the Administrative UI in the Configuration >
Networking section.
2 Check if this resolves to the correct IP address.
Make sure that there is forward and reverse DNS entries for the WLE2340 hostname.
Device display
Devices tracks and shows the Device List of the WLE2340 Web UI, but does not display correctly in Views of
the Dashboard interface. To view the device list of the Applicance Web UI, to the following:
Verify Device List accuracy
Check the information that the Dashboard is getting from the WLE2340 to see if it matches up with the Device
List. To view the information, perform the following:
1 From the Server Connection list in the left hand pane, right click on Locales.
2 Choose the "View Devices" option to get a full Device List.
If this does not match with the Device List in the Web UI, look for error messages in the lower left hand corner
of the Dashboard, and also check the Dashboard logs for errors.