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Chapter 4: Troubleshooting general issues

This section contains general information and tips for troubleshooting issues.

Related links

General troubleshooting

 on page 24

Quick Fixes

 on page 28

Troubleshooting with PVM

 on page 31

General troubleshooting

VSP 4000 unit failure

In the event of a VSP 4000 Series switch unit failure, do not perform a hot swap. For assistance,

contact Avaya Support.

Note:

There is no emergency shutdown procedure for VSP 4000 Series switches.

SMLT Basic Troubleshooting Checks

Begin any SMLT troubleshooting with the following checks:

• Check that the IST is up and running.
• Check that SMLT is up and running.
• Check the autotopology table for possible loops.

EMC storage array

EMC recommends that you enable Connect EMC support service. This feature automatically sends

an email message to EMC support when problems occur that affect service or require user action.

You can enable Connect EMC functionality in the Unisphere Configuration wizard 

Product Support

Option

 by selecting the 

Yes

 option and specifying the network address of an SMTP email server.

You can also enable the service from the 

Alert Settings

 page.

Tip:

Booting up and shutting down the EMC VNXe 3200 can take approximately 30 minutes. Please

be patient.

October 2017

Troubleshooting the Avaya Pod Fx

™

24

Comments on this document? [email protected]

Summary of Contents for Pod Fx

Page 1: ...Troubleshooting the Avaya Pod Fx Release 3 1 NN47204 700 Issue 05 01 October 2017...

Page 2: ...BIND SUCH ENTITY TO THESE TERMS OF USE IF YOU DO NOT HAVE SUCH AUTHORITY OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS...

Page 3: ...the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products Documentation or on Avaya s website at https support avaya com Copyright or such...

Page 4: ...such successor site as designated by Avaya scroll to the bottom of the page and select Contact Avaya Support Trademarks Avaya Aura is a registered trademark of Avaya Inc The trademarks logos and serv...

Page 5: ...General troubleshooting 24 Quick Fixes 28 Troubleshooting with PVM 31 Chapter 5 Troubleshooting software issues 34 Troubleshooting Avaya Aura Communication Manager in an Avaya Aura Virtualized Enviro...

Page 6: ...7 Resources 60 Support 60 Documentation reference 62 Training 63 Avaya Mentor videos 63 Searching a documentation collection 64 Subscribing to e notifications 65 Contents October 2017 Troubleshooting...

Page 7: ...Services also performs product registration on your behalf Avaya Partner and Customer implementation For information about the step by step registration process see the Avaya Classic Global Registrati...

Page 8: ...vaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Example 1 Go to the Avaya Support website at http support avaya com 2 In t...

Page 9: ...hestration Suite POS is a bundle of visualization and management applications required to configure orchestrate manage and monitor your Avaya Pod Fx POS Release 3 1 applications include the following...

Page 10: ...ed before starting any component upgrades To perform an Avaya Pod Fx upgrade update the following components to the Release 3 1 software baseline Avaya Aura System Manager Avaya Pod Orchestration Suit...

Page 11: ...es not require additional resources in the Avaya Pod Fx such as additional storage or servers To schedule a design review email podfxsales avaya com HPE Nimble CS1000 Array Release 3 1 introduces the...

Page 12: ...tab 2 Enter the management IP address of the storage array 3 Log in to the management interface with the Administrator credentials 4 Select Administration Alerts and Monitoring Diagnostics from the m...

Page 13: ...ation is sent from the array This does not have to be a valid email address However the address should provide enough information to be clearly identifiable to the recipient For example a corporation...

Page 14: ...p LANGUAGE EN_US Valid EMC support credentials Customer s SMTP IP address alias Important You must schedule EMC support to complete these tasks Procedure 1 Access EMC Unisphere by opening the IP addre...

Page 15: ...stem must be registered in the EMC database by the EMC support team Work with the customer to ensure the port requirements described here are met HTTPS SUPPORT EMC COM DOCU55301_EMC_SECURE_REMOTE_SERV...

Page 16: ...ystem_Serial_Number customer_domain f Click OK 11 Click Manage ESRS 12 In the Support Credentials section enter the customer EMC credentials 13 Click OK 14 Ensure the Credentials Type is set to EMC On...

Page 17: ...onitoring and alerts on page 12 Configuring VPFM to monitor Avaya Pod Fx elements on page 17 Creating an email action on page 18 Configuring SNMP traps for the SAL Gateway on page 21 Configuring VPFM...

Page 18: ...d Fx operator of any alarms that are triggered during VPFM monitoring of the Avaya Pod Fx network elements Before you begin Configure VPFM to monitor network elements Procedure 1 Navigate to Configura...

Page 19: ...Pod Fx managed devices Procedure 1 Navigate to Actions By Event Response Click Add a new response Enter the name Pod Fx IP Availability Response Click OK 2 In These Elements click Everything The syst...

Page 20: ...element is polled and does not respond the operator s will receive an email similar to the following example From vpfm company com mailto vpfm company com Sent Thursday April 21 2016 2 16 PM To Pod Fx...

Page 21: ...n g End the SSH session h Logout 2 Configure Avaya Virtual Services Platform 7200 Series switches to send SNMP traps a Start an SSH session with the switch b Log in as the admin user c Use the enable...

Page 22: ...SNMP receivers f Enter the SAL Gateway IP address in the next available receiver field g Verify that it is enabled h Click OK i Logout 6 Configure the EMC VNXe3200 to send SNMP traps a Log in as the...

Page 23: ...he Global Alerting Enable checkbox d Select Generate PET for each of the filter names e Click Apply Changes f Select Server Information Event Management Trap Settings from the menu g Enter and enable...

Page 24: ...hat the IST is up and running Check that SMLT is up and running Check the autotopology table for possible loops EMC storage array EMC recommends that you enable Connect EMC support service This featur...

Page 25: ...a discovery is run on a VPFM domain The message is a low priority level 4 and warns the NOC operator of potential MLT misconfigurations To understand the reason for the message click the Attribute ta...

Page 26: ...e a component or physically move a component to another rack ensure that you update the PVM profile to reflect those changes and then use the Rediscover function This updates the profile with the curr...

Page 27: ...ot have any limits on the file size and can grow until it is the size of the partition Delete the file and restart all services if this file has consumed all resources on the partition The vCenter inv...

Page 28: ...heck for status and restart jboss using the following commands as root user On the PVM VM check the jboss status using the command service jboss status Restart jboss using the command service jboss re...

Page 29: ...screen Pod Visualization Manager PVM discovery is not operating as expected You can stop or restart the Serviceability Agent SA using the Administrative toolbar Diagnostics Stop SA and Diagnostics Res...

Page 30: ...bled on the ESXi host clusters by default Avaya Pod Fx that have been expanded with additional compute servers of different make and type can experience issues migrating VMs between hosts in the clust...

Page 31: ...es access to the visualization and management applications required to configure orchestrate manage and monitor your Avaya Pod Fx The following table lists some common troubleshooting information disp...

Page 32: ...D an orange LED next to a blinking LED Faulty disk Note Hovering the mouse over an LED presents more information EMC VNXe 3200 Storage Server Disk LED no LED shown The disk is missing Note Hovering th...

Page 33: ...values are initially set to default values They are configurable through the PVM to suit individual situations and preferences PVM is a consolidated launch pad for all elements in the Avaya Pod Fx sol...

Page 34: ...vironment The issues in the following section are encountered when running Avaya Aura Communication Manager in an Avaya Aura Virtualized Environment such as the Avaya Pod Fx Servers are temporarily in...

Page 35: ...erministic behavior Solution The duplication link must have a total capacity of 1Gbps that is dedicated to CM duplication The duplication link interface should be a separate and dedicated interface Se...

Page 36: ...nce the migration could be service impacting If vMotion DRS automation is used it is recommended that the DRS automation level be set to the most conservative level possible such as level 2 or level 1...

Page 37: ...Log in to the vCenter web interface located at https vCenter_ip_address 5480 2 Click Summary 3 In the vCenter Server section click Start to restart the Server process 4 Verify that the status changes...

Page 38: ...ult Gateway address for the ESXi host because it is a highly available IP address The das isolationaddress is queried to determine if an isolation response has occurred on the host If you change this...

Page 39: ...erElection ChangeState SlaveConnecting Startup SlaveConnectingStateFunc ClusterManagerImpl IsBadIP 10 x x x is bad ip The following situations are observed as a result of the timeout High Availability...

Page 40: ...encounter issues with High Availability configuration Both devices must be configured to have an MTU setting of 1950 to ensure proper operation 1 Connect to the switch 2 Enter Global Configuration mod...

Page 41: ...file using the command cat etc vmware vpx embedded_db cfg 9 Note the value of EMB_DB_INSTANCE and EMB_DB_USER 10 Create the vCenter backup using the command pg_dump EMB_DB_INSTANCE U EMB_DB_USER Fp c...

Page 42: ...oyment Host connection Reverting to VCSA snapshots Procedure 1 Backup and restore the failed upgrade to a new 5 5 instance a Backup the vPostgres database from the failed 5 5 upgrade b Note the IP add...

Page 43: ...t complete the action when all hosts lose power When the hosts are powered on again vCenter attempts to restart all hosts but cannot successfully reconnect the VMs to the network This issue impacts SM...

Page 44: ...Related links Troubleshooting software issues on page 34 Troubleshooting software issues October 2017 Troubleshooting the Avaya Pod Fx 44 Comments on this document infodev avaya com...

Page 45: ...n this scenario the issue is cosmetic and does not affect power supply or system functionality Cause False PSU alert errors are a known issue with Lenovo BMC firmware prior to version 20 00 Solution 1...

Page 46: ...sole on the Avaya Pod Fx open vCenter and place the host that requires the BMC update into maintenance mode Troubleshooting hardware issues October 2017 Troubleshooting the Avaya Pod Fx 46 Comments on...

Page 47: ...TALLATION INSTRUCTIONS section to extract the bmc_xxx ast file upload the file to the server and apply the update Note The default username and password for the ThinkServer Management Module TMM is ty...

Page 48: ...struction steps in the readme the firmware update proceeds You can check the status by watching the status column Troubleshooting hardware issues October 2017 Troubleshooting the Avaya Pod Fx 48 Comme...

Page 49: ...update by viewing the Properties page 9 Using the Management Server Console on the Avaya Pod Fx open vCenter and exit the host from maintenance mode Lenovo compute server power supply alarm troublesh...

Page 50: ...rrors 236 or 239 The server may also reboot unexpectedly and display POST error 207 Cause These POST error conditions are a known issue with some HP ProLiant Gen8 servers Use the following procedure t...

Page 51: ...tor and keyboard to the server b Log in using root credentials c Navigate to Troubleshooting Options using the keyboard d Enable ESXi Shell and SSH Support 11 Copy the downloaded file to a temporary d...

Page 52: ...st 4 Select BIOS in the Component list 5 Select BIOS Update Utility for BMC Web GUI ThinkServer RDXXX where RDXXX represents the specific server model 6 Verify that the update version shown is version...

Page 53: ...ower Distribution Unit Refer to the following manufacturer documentation for specific instructions on installation and use ServerTech https www servertech com support Important Ensure there is no stra...

Page 54: ...les Remove all cables from the faulty PDU 8 Remove PDU from enclosure Remove the PDU from the Avaya Pod Fx enclosure ensuring not to bump or disconnect any cords from active PDUs 9 Locate PDU serial n...

Page 55: ...Installer or technician must return the faulty PDU to Avaya using standard equipment return procedures Related links Troubleshooting hardware issues on page 45 Configuring switched PDUs over Ethernet...

Page 56: ...switched PDUs over Console Connection on page 58 for a procedure to use a Console connection to configure the PDU 4 Open a browser window and connect to the PDU management software at http 192 168 1 2...

Page 57: ...led Sentry3_SMART_PDU_1_EXT 22 Change the SysLocation field to Main Pod or Extension Pod depending on the installation type 23 Click Apply 24 Select Tools Restart from the menu 25 Select Restart from...

Page 58: ...ection PDU configuration is required after installing a new PDU See Configuring switched PDUs over Ethernet on page 55 for the procedure to configure a switched PDU using an Ethernet connection Proced...

Page 59: ...rect port on the switch See the Customer Lifecycle Workbook for port information 14 Use the browser provided with the MSC to connect to the PDU management software 15 Log into the management software...

Page 60: ...ing by the Avaya Pod Fx product management team Documentation for specific Avaya products can be found on the Avaya website at http support avaya com Important If you deviate from an Avaya Pod Fx rele...

Page 61: ...y Matrix at https support avaya com CompatibilityMatrix Index aspx You must ensure that automatic software updates are disabled for applications Avaya tests updates to determine compatibility and Avay...

Page 62: ...list of links to the Avaya support website and third party websites Go to the following websites to obtain documentation for the components supported on Avaya Pod Fx Avaya support avaya com Contains...

Page 63: ...aylist categories include Unified Communications tested on Internet Explorer and Firefox Contact Centers Networking Small and Midsize Business Uploaded videos A composite of all available Avaya Mentor...

Page 64: ...ad the documentation collection zip file to your local computer You must have Adobe Acrobat or Adobe Reader installed on your computer Procedure 1 Extract the document collection zip file into a folde...

Page 65: ...on for a specific product for example Application Technical Notes for Virtual Services Platform 7000 Procedure 1 In an Internet browser go to https support avaya com 2 Type your username and password...

Page 66: ...select the product name 9 Select a release version 10 Select the check box next to the required documentation types 11 Click Submit Resources October 2017 Troubleshooting the Avaya Pod Fx 66 Comments...

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