Critical steps for creating a change management process
Issue 3.4.1 June 2005
371
Managing
Change management is the process that approves and schedules the change to ensure the
correct level of notification and minimal user impact. The main activities involved in change
management are to:
●
Assign an individual to act as a change controller. This individual is responsible to:
- Receive and review change requests
- Manage change process improvements
- Moderate change management review meetings
- Act as liaison for user groups
●
Hold periodic change review meetings. Include personnel from the following functional
areas:
- System administration
- Application development
- Network operations
- Facilities groups
- General users
●
Document change input requirements, including:
- Change owner
- Business impact
- Risk level
- Reason for change
- Success factors
- Backout plan
- Testing requirements
●
Document change output requirements, including updates to:
- DNS
- Network map
- Template
- IP addressing
- Circuit management
- Network management
●
Define a change approval process that verifies validation steps for higher-risk change.
Summary of Contents for Application Solutions
Page 1: ...Avaya Application Solutions IP Telephony Deployment Guide 555 245 600 Issue 3 4 1 June 2005 ...
Page 20: ...About This Book 20 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 21: ...Issue 3 4 1 June 2005 21 Section 1 Avaya Application Solutions product guide ...
Page 22: ...22 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 106: ...Call processing 106 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 124: ...Avaya LAN switching products 124 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 139: ...Issue 3 4 1 June 2005 139 Section 2 Deploying IP Telephony ...
Page 140: ...140 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 186: ...Traffic engineering 186 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 204: ...Security 204 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 228: ...Avaya Integrated Management 228 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 274: ...Reliability and Recovery 274 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 275: ...Issue 3 4 1 June 2005 275 Section 3 Getting the IP network ready for telephony ...
Page 276: ...276 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 356: ...Network recovery 356 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 366: ...Network assessment offer 366 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 367: ...Issue 3 4 1 June 2005 367 Appendixes ...
Page 368: ...Appendixes 368 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 394: ...Access list 394 Avaya Application Solutions IP Telephony Deployment Guide ...
Page 414: ...DHCP TFTP 414 Avaya Application Solutions IP Telephony Deployment Guide ...