Transferring a call
Note:
• When more than one call is on hold, the call you want to transfer must be the active
call. For more information, see the section “To make a call on hold the active call” in
on page 154.
• The IP Deskphone does not automatically place the call you want to transfer on hold.
To prevent the caller from hearing the transfer process, place the caller on hold and
then complete the transfer process.
To transfer a call to another telephone:
1. Press the
Up/Down
navigation key to highlight
Transfer Call
from the menu.
2. Press the
Trnsfer
soft key while on a call to access
the
Trnsfer
menu.
3. Press the
abc/123
soft key to toggle between
numeric and alphabetic input.
4. Choose one of the following:
• Enter the phone number or SIP address to which you
are transferring the call.
• Select a contact from the Address Book, Call Inbox,
or Call Outbox by pressing the corresponding fixed
key.
Highlight a contact from the list and then press the
Select
soft key.
5. Choose one of the following:
While on an active call
164 Avaya 1165E IP Deskphone with SIP Software User Guide
November 2013
