If you Need a Service Call
If the operator needs service, call the dealer who installed
the garage door operator (for product assistance contact
..................)
Before calling for service you should have the following
information to assist in providing the appropriate
service:
Has anything happened since the door was last
1.
operating OK e.g. storm, a jolt to the door etc?
How easy is it to manually open and close the
2.
door?
What model is the operator?
3.
Who installed the operator?
4.
When was it installed?
5.
fault Indicator
When a fault is detected the service LED will start to flash
and a number of beeps will sound to indicate that there
is a fault. The fault will be active each time an attempt is
made to operate the door.
Pressing the LIMIT SET button will reset the operator. If
the fault continues to be tripped contact your dealer for
assistance.
Troubleshooting Guide
Symptom
Possible cause
Remedy
The opener does not work from the
hand remote control transmitter
Garage door in poor condition e.g.
springs may be broken
The opener does not have power
The battery in the remote control
transmitter is flat
The opener has been put into
“Vacation Mode”
The transmitter code has not been
set
Check the door for normal operation
– see monthly maintenance.
Plug a device e.g. a lamp, into the
power point and check that it is OK.
Replace the battery
Turn off “Vacation Mode” by pressing
transmitter button
See remote control transmitter &
code setting procedure
The motor runs but the door does
not move
The opener is disengaged
Re-engage the opener
The remote control transmitter range
varies or is restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery is flat or faulty
Position of the remote control
transmitter in the motor vehicle
Position of the aerial will not pick up
the radio signal
See Instructions for correct use of
remote control transmitter
Replace the battery
Change the position – see
Instructions for correct use
Install an external aerial kit – see
Accessories Section
The light does not work
Light module is not inserted/
connected properly
Check for correct connection
otherwise replace module If both fail
contact your dealer for support
The door reverses for no apparent
reason
This may occur occasionally from
weather changes
The opener automatically adjusts to
compensate for changes in the door
operating force
The door opens but will not close
Auto close or safety Infra-Red beam
not operating correctly
Check the installation
PA1000
Instruction Manual (Instructions d’installation)
30
