Owner Installation Instructions
Axess® Pro Series 3000
37
Symptom
Possible cause
Remedy
Blank display screen.
Mains power not switched on.
Network cable not connected.
Controls cover is lose or missing.
Switch on mains power.
Connect the network cable.
Install the controls cover.
Wall control unit displays “ Drive
Disengaged”.
Hand chain is not freely hanging.
Free the hand chain.
During limit setting, pressing the
close button causing the door to
open.
Motor running in wrong direction.
Change the motor direction by
pressing stop button on wall
control unit once.
Opener Overloads.
Door is locked.
Door tracks/hardware damaged.
Full load current settings are too
low.
Unlock door.
Door requires service/repair by
qualifi ed technician.
Adjust the full Load current in
menu 2.1.
Door operates from wall control
unit (OPEN/CLOSE) button but not
from transmitter.
Transmitter code not stored in
memory.
Transmitters operation disabled
from the time clock.
The opener is in “Vacation Mode”.
Code transmitter in to openers
memory.
Enable the transmitter operation in
the time clock menu.
Turn off “Vacation Mode”.
Flat battery.
Replace battery.
Door does not close with
transmitter.
Safety Close Mode is on.
PE Beams not installed or not
working properly.
Turn the Safety Close Mode off.
Make sure PE Beams are
operational.
Door will not close fully.
Door limits positions need to be
reset.
Reset limits positions.
Door will not open fully.
Door limits positions need to be
reset.
Reset limits positions.
Auto-Close not working.
PE Beam not installed.
PE Beam or wiring faulty.
PE Beam not aligned correctly.
PE Beam is obstructed.
Door obstructed when closing.
Auto-Close time not set.
Install PE Beam.
Repair PE Beam or replace wiring.
Re-align optics.
Remove obstruction from path of
PE.
Remove obstruction.
Set Auto-Close times.
Troubleshooting
