139
Name, Address and other contact information.
Device Info
– displays the registered product information, including the
Serial Number, Registration Date, Expire Date, and Warranty Period.
Update Info
The Update Info section displays a detailed record list of the product
’s
software update history, including the product serial number, software version
or name, and the update time.
Service Info
The Service Info section displays a detailed record list of the device
’s repair
history, including documenting device faults and repair actions including
software installation and component changes. This record is updated to the
associated online device and user accounts and synchronized to the Service
Info section.
User Complaint
Access the User Complaint screen to issue a new complaint case and/or view
historical complaint records.
Screen Layout
The User Complaint screen consists of two parts.
Figure 13-2
Sample Complaint Screen