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1. Option Bar
Period Filter
– displays only the complaint records within the defined
period on the list.
Status Filter
– displays the corresponding complaint records
according to the selected case status.
New Complaint Button
– starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all time
and all status by default. The summary information for each complaint
item includes the Subject Name, Ticket ID, User
’s Account ID, Date, and
the Case Status.
There are four case status types:
Open
– indicates the complaint case has been started but not
processed yet.
Suspended
– indicates the complaint case is being processed.
Waiting Customer Reply
– indicates the complaint has been replied
to by the service personnel, and requires feedback from the
customer.
Closed
– indicates the complaint case has been processed, solved
and ended.
To view the detailed complaint session, tap the
button on the right side
of the case item.
To establish a new complaint session
1. Register the product online.
2. Tap the
Support
application on the MaxiDAS Job Menu. The device
information is automatically synchronized with the online account.
3. Tap
Complaint
on the Main Menu.
4. Tap the
New Complaint
button at the upper right corner. A selection
menu with a category of service channels displays.
5. Select your target service channel and click
Next
to continue. A
standard complaint form displays. Enter pertinent vehicle
information and device information. Images or PDF files may be
attached with complaints.
6. Enter the appropriate information in each input field. To ensure that
