ATX UCrypt, Operation Manual

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CHAPTER 2: STATUS TAB
MDU Solutions
®
– UCrypt
®
Monitoring Server - Operation Manual 2-3
2 .3 .2 Assign the ‘On Duty’ Technician
It is possible to very easily specify or change which on call technician will receive email notifications of remote Device Alerts
from a specific Monitoring Server. The Modify on Duty button, Figure 2-4, opens a dialog, Figure 2-5, which allows any user
that has been added to the Monitoring Server by LDAP to be specified to receive notification emails if the email feature has
been set up (to set up the email alerts, see “5.14 Email Alerts” on page 5-19 ). The On Duty user’s name will also be listed in
reports of intervention. Once set up, the ‘On Duty’ tech will receive emails for triggers with on_duty specified for email alerts
(to specify the on_duty technician as the email recipient, see “4.4 Configure Email Notifications” on page 4-3 ).
2 .3 .3 Status Page Tools
These clickable controls, Figure 2-6, add new remote Devices and add specific functionality to the Status page.
Add Servers
Click + Add Servers to add new remote Devices to the Monitoring Server, Figure 2-7. This is one way
to add individual Devices or a small number of Devices but it is possible to import a .csv file to add many Devices at
one time (to import a .csv file see “5.17.1 Import/Export Server Records” on page 5-23) . Adding individual Devices
is described in “1.6 Add and Monitor a Remote UCrypt Device” on page 1-3.
Reporting
Click
Reporting
to add reporting generation controls to the Status page, Figure 2-8, which makes it
possible to create a report of remote Device alerts and interventions activity between any two dates.
Figure 2-4: Modify on Duty Button
Figure 2-5: Modify on Duty Dialog
Figure 2-6: Status Page Tools
Figure 2-7: Add Servers
Figure 2-8: Reporting Tool