ATEN OL1000HV User Manual Download Page 61

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Appendix

Technical Support

International



For online technical support – including troubleshooting,
documentation, and software updates:

http://eservice.aten.com



For telephone support, see

Telephone Support

on page iv.

North America

When you contact us, please have the following information ready
beforehand:



Product model number, serial number, and date of purchase.



Your computer configuration, including operating system, revision
level, expansion cards, and software.



Any error messages displayed at the time the error occurred.



The sequence of operations that led up to the error.



Any other information you feel may be of help.

Email Support

[email protected]

Online
Technical
Support

Troubleshooting
Documentation
Software Updates

http://eservice.aten.com

Telephone Support

1-888-999-ATEN ext 4988
1-949-428-1111

Summary of Contents for OL1000HV

Page 1: ...Professional Online UPS OL1000HV OL1000SHV OL1500HV OL2000HV OL2000SHV OL3000HV OL1000LV OL1000SLV OL1500LV OL2000LV OL2000SLV OL3000LV User Manual www aten com...

Page 2: ...FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Warning Operation of this equipment i...

Page 3: ...UPS User Manual iii KCC Statement A RoHS This product is RoHS compliant...

Page 4: ...efective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages...

Page 5: ...manual Check to make sure that all the components are present and that nothing got damaged in shipping If you encounter a problem contact your dealer Read this manual thoroughly and follow the install...

Page 6: ...x 1 Introduction Overview 1 Features 3 Components 4 UPS Front View for all series 4 UPS HV Series Rear View 5 UPS LV Series Rear View 6 2 Hardware Setup Mounting 9 Rack Mount 9 Vertical Tower Desktop...

Page 7: ...ence Code 43 Warning Indicator 44 Appendix Safety Instructions 47 Transportation 47 Preparation 47 Installation 47 Operation 48 Maintenance service and faults 48 Technical Support 51 International 51...

Page 8: ...ssional Online UPS Its purpose features and benefits are presented and its front and back panel components are described Chapter 2 Hardware Setup provides step by step instructions to setting up your...

Page 9: ...icates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists...

Page 10: ...s batteries in total BC36V9AH 2000VA 4B 4x9AH 4 pcs batteries in total BC48V9AH 2000VA 6B 6x7AH 6 pcs batteries in total BC72V7AH 3000VA 6B 6x9AH 6 pcs batteries in total BC72V9AH Rated Description Mo...

Page 11: ...sktop computers don t have batteries built in like laptops do If you had been working on a desktop during that power outage the system would come to an immediate halt Not only would you lose your work...

Page 12: ...and runtime information as well as provide graceful unattended shut down of network computers and virtual machines connected to a battery backup during a power event Aten Professional Online UPS offe...

Page 13: ...sign All potential UPS maintenance including complete power module exchange can be performed without powering down connected equipment As long as utility power is on you may leave the UPS and connecte...

Page 14: ...View for all series No Component Description 1 Display LCD 2 On Mute Button Click this to turn on the LCD 3 Select Button Click this to jump to the next selection 4 Off Enter Button Click this to tur...

Page 15: ...Chapter 1 Introduction 5 UPS HV Series Rear View...

Page 16: ...ption 1 Programmable Outlets For non critical load connection These outlets can be programmed to provide backup power and surge protection 2 Backup and Surge Protected Outlets For critical load connec...

Page 17: ...rt up and status monitoring 6 RS 232 Communication Port For scheduled UPS shutdown start up and status monitoring 7 SNMP Intelligent Slot The UPS is equipped with intelligent slot perfect for SNMP Whe...

Page 18: ...UPS User Manual 8 This Page Intentionally Left Blank...

Page 19: ...following 1 Make sure the rail slide kit includes all the components The components include 2 slide rails 1 for each side indicated by L and R in the diagram below 6 M6 nuts 4 fixing studs and 8 M6 s...

Page 20: ...the supporting columns pull the two ends of the rail slider apart While at it fit the fixing studs into the columns holes on the same level This step serves to hold the slider rail in place for the la...

Page 21: ...to the support columns as show below 6 Attach the mounting kit onto the UPS by screwing M4 screws into the mounting kit screw holes and the UPS as shown 7 Fit the UPS onto the rack rails and stabilize...

Page 22: ...UPS User Manual 12...

Page 23: ...ble to vertically mount the unit on a desktop Do the following to vertically mount the unit 1 Orient the mounting feet as shown in the diagram below Level and connect the hooks of the mounting feet 2...

Page 24: ...UPS User Manual 14 A completed mounting feet is shown below 3 Place the unit onto the mounting feet 4 Remove the front panel Pull to loosen the hooks and withdraw the panel...

Page 25: ...are below the LCD screen 6 Replace the front panel back to the unit Mounting UPS with Battery Box You may vertically mount your UPS and a battery box in a single configuration if you use the extended...

Page 26: ...e bottom of the mounting feet as indicated by the arrow Make sure the hooks are properly hooked into the mounting feet 2 Stabilize the foot extenders by screwing M4 screws from the hooks to the mounti...

Page 27: ...dware Setup 17 4 Stabilize the mounting feet by screwing M4 screws from the hooks to the mounting feet A completed mounting feet is shown below 5 You can now place the UPS and a battery box onto the m...

Page 28: ...ed by default Please follow the steps below to reconnect battery wires Note It is recommended that no power is connected during this time to prevent electric shock 1 Remove the front panel Pull to loo...

Page 29: ...Chapter 2 Hardware Setup 19 3 Replace the front panel back to the unit...

Page 30: ...ce using a corresponding cable into the surge protected IN outlet Connect an equipment you wish to have surge protection for to the OUT outlet using another modem fax phone cable 5 Optional Connect th...

Page 31: ...Chapter 2 Hardware Setup 21 1 6 3 7 2 5 4 8 modem phone fax source modem phone fax outlet non critical powered devices critical powered devices external battery SNMP...

Page 32: ...S It is recommended to add a breaker between the positive pole of battery pack and positive pole of external battery connector on the UPS to prevent damage The required specification of breaker Voltag...

Page 33: ...up via LCD setting Please refer to EPO Logic Setting on page 37 for details Install Software For optimal computer system protection install UPS monitoring software to fully configure UPS shutdown Use...

Page 34: ...UPS User Manual 24 This Page Intentionally Left Blank...

Page 35: ...enter UPS self testing while in AC mode ECO mode or converter mode Off Enter Button Turn off the UPS Press and hold this button at least 2 seconds to turn off the UPS UPS will be in standby mode under...

Page 36: ...table range Exit setting mode or return to the upper menu When working in setting mode press ON Mute and Select buttons simultaneously for 0 2 seconds to return to the upper menu If it s already in to...

Page 37: ...ient temperature output voltage output frequency load current and load percent k kilo W watt V voltage A ampere percent centigrade degree Hz frequency Load Information Indicates the load level by 0 24...

Page 38: ...erter mode Indicates the output is working Battery information Indicates the battery level by 0 24 25 49 50 74 and 75 100 Indicates low battery Mode Alarm Pattern Battery Mode Beep once every 5 second...

Page 39: ...h Letter Display Definition ENA Enable DIS Disable ESC Escape HLS High loss LLS Low loss AO Active open AC Active close EAT Estimated autonomy time RAT Running autonomy Time SD Shutdown OK OK ON ON BL...

Page 40: ...nual 30 OC Overcharge SF Site wiring fault EP EPO TP Temperature CH Charger BF Battery fault BV Bypass out range FU Bypass frequency unstable BR Battery replace EE EEPROM error English Letter Display...

Page 41: ...eter 1 Interface Display Parameter 2 Description Output Voltage Setting Display 01 Parameter 2 Output voltage For 200 208 220 230 240 VAC models you may choose the following output voltages 200 200vac...

Page 42: ...t frequency You may set the initial frequency on battery mode BAT 50 50Hz output frequency BAT 60 60Hz output frequency If converter mode is enabled you may choose the following output frequencies CF...

Page 43: ...127 VAC models the setting range is from 3V to 12V of the nominal voltage Default 6V LLS Low loss voltage in ECO mode in parameter 2 For 200 208 220 230 240 VAC models the setting range is from 7V to...

Page 44: ...s 85 115 setting the low voltage point from 85Vac to 115Vac Default 85Vac Bypass Frequency Range Setting Display 08 Display HS Parameter 2 Acceptable high frequency point and acceptable low frequency...

Page 45: ...n battery mode Default 999 Autonomy Limitation Setting Display 11 Parameter 2 Backup time on battery mode for general outlets 0 999 Set the backup time in minutes from 0 999 for general outlets on bat...

Page 46: ...urrent based on battery capacity used The recommended charging current is 0 1C 0 3C of battery capacity as following table for reference Warning Setting the current too high may cause damage to the de...

Page 47: ...ion Display 17 Parameter 2 Enable disable external output isolation transformer connection ENA The unit is allowed to connect to an external output isolation transformer DIS The unit is not allowed to...

Page 48: ...the high voltage point in parameter 2 Default 300Vac For 100 110 115 120 127 VAC models 140 145 150 setting the high voltage point in parameter 2 Default 150Vac LLS Bypass low voltage point For 200 2...

Page 49: ...8 4 BP24V18AH 81 10 5 BP24V18AH 99 10 6 BP24V18AH 117 12 7 BP24V18AH 135 12 8 BP24V18AH 153 12 9 BP24V18AH 171 12 10 BP24V18AH 189 12 1000VA 3B 7 2 1 BP36V18AH 25 4 2 BP36V18AH 43 6 3 BP36V18AH 61 8...

Page 50: ...BP36V18AH 171 12 10 BP36V18AH 189 12 2000VA 4B 9 2 1 BP48V18AH 27 4 2 BP48V18AH 45 6 3 BP48V18AH 63 8 4 BP48V18AH 81 10 5 BP48V18AH 99 10 6 BP48V18AH 117 12 7 BP48V18AH 135 12 8 BP48V18AH 153 12 9 BP...

Page 51: ...12 8 BP72V18AH 151 12 9 BP72V18AH 169 12 10 BP72V18AH 187 12 3000VA 6B 9 2 1 BP72V18AH 27 4 2 BP72V18AH 45 6 3 BP72V18AH 63 8 4 BP72V18AH 81 10 5 BP72V18AH 99 10 6 BP72V18AH 117 12 7 BP72V18AH 135 12...

Page 52: ...Mode When the input frequency is within 40 Hz to 70 Hz the UPS can be set at a constant output frequency of 50 Hz or 60 Hz The UPS will also charge the battery Battery Mode When the input voltage is b...

Page 53: ...ent Fault Code Icon Bus start fail 01 x Battery voltage too high 27 x Bus over 02 x Battery voltage too low 28 x Bus under 03 x Charger output short 2A x Inverter soft start fail 11 x Over temperature...

Page 54: ...Over Charge Beeps every 2 seconds Site wiring fault Beeps every 2 seconds EPO enable Beeps every 2 seconds Over temperature Beeps every 2 seconds Charger failure Beeps every 2 seconds Battery fault Be...

Page 55: ...LCD Button Operations 45 NOTE Site Wiring Fault function can be enabled disabled via software Please check the software manual for the details EEPROM error Beeps every 2 seconds Warning Icon Flashing...

Page 56: ...UPS User Manual 46 This Page Intentionally Left Blank...

Page 57: ...ot connect appliances or devices which would overload the UPS system e g laser printers to the UPS output sockets Place cables in such a way that no one can step on or trip over them Do not connect do...

Page 58: ...press the OFF Enter button to disconnect the mains Prevent no fluids or other foreign objects from entering the inside of the UPS system Maintenance service and faults The UPS system operates with ha...

Page 59: ...nce to reduce likelihood of shock Remove the connection from ground if any part of the battery is determined to be grounded For internal battery Instructions shall carry sufficient information to enab...

Page 60: ...quipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause...

Page 61: ...Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the...

Page 62: ...0 240 VAC Input Voltage Range 160 300 VAC 5 100 load 110 300 VAC 5 50 load Derate capacity to 80 when the output voltage is adjusted to 200VAC 208VAC Input Frequency Range 40Hz 70Hz Rated input curren...

Page 63: ...Time Inverter to Bypass 4ms ECO Battery Runtime at Half Load min Half load 10 1 Half load 12 9 Half load 10 3 Half load 10 0 Half load 12 8 Half load 10 1 Runtime at Full Load min Full load 2 95 Full...

Page 64: ...2V7A H BC72V9A H Replacement Battery Pack Quantity 1 1 1 1 1 1 Physical Properties Rack Size 2U Form Factor Rack Tower Dimensions WxHxD mm3 438 x 88 x 410 438 x 88 x 510 438 x 88 x 630 Weight kg 11 6...

Page 65: ...C 5 100 load 55 150 VAC 5 50 load Derate capacity to 80 when the output voltage is adjusted to 100VAC Input Frequency Range 40Hz 70Hz Rated input current 9 3A 9 3A 13 2A 17 6A 17 6A 26 4A Input Power...

Page 66: ...alf load 10 0 Half load 12 8 Half load 10 1 Runtime at Full Load min Full load 2 95 Full load 4 44 Full load 2 96 Full load 2 95 Full load 4 37 Full load 2 96 Battery Type Sealed Lead Acid Battery Pac...

Page 67: ...x 410 438 x 88 x 510 438 x 88 x 630 Weight kg 11 6 14 1 11 6 14 1 15 5 19 5 23 3 27 5 Environmental Temperature Operating Storage 0 40 C non condensing 20 to 50 C Humidity Operating Storage 20 90 RH 1...

Page 68: ...n is activated Set the circuit in closed position to disable EPO function The icons of and and the warning code flash on LCD display Alarm is sounding every 2 seconds Line and neutral conductors of UP...

Page 69: ...shut down automatically because of overload at the UPS output Remove excess loads from UPS output and restart it Fault code is shown as 14 on LCD display and alarm is continuously sounding The UPS shu...

Page 70: ...on the charger output Check if battery wiring of connected external pack is in short circuit status Fault code is shown as 45 on LCD display At the same time alarm is continuously sounding The charge...

Page 71: ...de a repair service without charge during the Warranty Period If a product is detective ATEN will at its discretion have the option to 1 repair said product with new or repaired components or 2 replac...

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