After you have determined which of these pieces of equipment you have, refer to the relevant sections below to
learn more about how to monitor your specific type of backup battery or batteries, how to get new batteries, and
how to install them.
Important Notes:
You are solely responsible
for monitoring the battery backup of your applicable equipment to determine when
they require replacement, and for replacing and recycling used batteries in accordance with manufacturer or
vendor directions.
•
AT&T shall have no liability
for the failure of your service to function during a power outage, including
failure due to the absence or insufficiency of battery backup power.
•
AT&T is not responsible
for ongoing maintenance or management of equipment.
•
You must properly dispose of your old battery.
You can visit call2recycle.org to find resources in your
area for recycling rechargeable batteries.
If you have an ONT or iNID
that is located in an area that you do not use regularly, check it periodically to
ensure that you receive any visual or audible warnings regarding the status of its battery backup.
If there is a broadband network outage,
your AT&T Phone service will not function and you will not be able to
make 911 calls, since AT&T U-Verse Voice is provided to you over a broadband (Internet Protocol or “IP”) network.
You should always have an alternative means of dialing 911,
such as via a cellular phone.
To conserve battery backup power for necessary calls
during a power outage, AT&T recommends that you DO
NOT use any AT&T service other than AT&T Phone. However, if you do want to use other AT&T services (high-speed
Internet and/or TV) during a power outage, you must have battery backup power for the WG, ONT, and/or iNID (as
applicable), as well as power for your devices. For example, to use your AT&T Internet service during a power outage,
you must provide battery backup power for your computer (such as an Uninterruptible Power Source [UPS], available
at certain home and electronics stores).
The backup batteries will not power
cordless phones or other equipment, such as telecommunications devices
used to assist customers with disabilities that are connected to the telephone line and require electricity from the
customer’s premises.
•
If you have a monitored home alarm
that uses AT&T Phone or Internet service as the communications
pathway, your monitored home alarm will not function during a power outage without battery backup power for
your home alarm panel (if necessary) and for your AT&T Phone or Internet service, as applicable. If you
have a monitored home alarm, you should never plug a multi-line phone directly into the WG as it could interfere
with the alarm signals.
•
AT&T recommends that you have a corded single-line phone
to use with AT&T Phone during a power
outage. This should be directly connected to your in-home wiring, or if you have a Wi-Fi Gateway, the corded
phone can be directly connected to the WG. If you connect more than one corded phone, it will use more
power. Remember that rotary and pulse phones do not work with AT&T Phone service.
•
If you connect a cordless phone,
it will not function without a separate battery backup, and not all cordless
phones are so equipped. You are solely responsible for obtaining and maintaining backup batteries or other
sources of power for any cordless phones you use with your AT&T Phone Service.
Incorrect or substitute battery connection
replacement creates a risk of explosion. Batteries are intended for
installation and operation in a controlled environment (e.g., inside the garage area, free of conductive contaminants).
Refer any repair issues
only to qualified AT&T technicians. Monitoring and/or replacing batteries are not
considered repair issues.
In the event of extended power outages,
portable generators with 120-volt outlets and extension cords can
power the WG, ONT, or iNID. See manufacturer details for operating and safety procedures before using a
45
Battery Backup Information
Figure 1
