AT&T U-VERSE® TV AND AT&T PHONE
GENERAL TERMS OF SERVICE
Effective March 2017
1. GENERAL AGREEMENT
The following Terms of Service (referred to as “TOS”) are between you, the customer, and one of the following
AT&T companies, depending upon your service address: Southwestern Bell Telephone Company; Pacific Bell
Telephone Company; Illinois Bell Telephone Company; Indiana Bell Telephone Company, Incorporated;
Michigan Bell Telephone Company; Nevada Bell Telephone Company; The Ohio Bell Telephone Company;
Wisconsin Bell, Inc.; or BellSouth Telecommunications, LLC (each individually and collectively referred to as
“AT&T”). The TOS constitute a legal document that details your rights and obligations as a purchaser of AT&T
Phone service (f/k/a AT&T U-verse Voice) and/or AT&T U-verse TV service (individually and collectively referred
to as “Services”). If you purchase AT&T Phone service, your TOS include the General Terms of Service set forth
herein, and the attached Schedule 1. If you purchase AT&T U-verse TV service, your TOS include the General
Terms of Service set forth herein and the attached Schedule 2. Your TOS also include the Acceptance Form
for Terms of Service for Purchase and Use of AT&T Phone service and/or AT&T U-verse TV provided to you
when Services are installed. Your TOS will continue to apply to your Services when they are transferred from
one location to another.
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE
DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES
AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
You must accept this TOS as a condition of receiving the Services. For purposes of these TOS, “you” and
“your” refer to the person purchasing the Services. “We,” “our,” “us,” refer to AT&T.
AT&T will comply with all applicable federal, state and local laws, to the extent that such laws apply to AT&T
and its obligations under the TOS. If there is any conflict between the TOS and such applicable law, such
applicable law controls. These conflicts could include, but are not limited to, fees and charges for service,
billing and payments, notices, and your rights and remedies.
Legal Authority.
You must be at least 18 years of age to purchase the Services as an individual or to accept
these TOS as an authorized representative for the person or entity who purchases the Services. By accepting
these TOS, you confirm you are an adult of at least 18 years of age. If you are an entity, by accepting these
TOS, you confirm (through your duly authorized representative) that you are a corporation, partnership, or
other legal entity duly formed (and incorporated if applicable) in good standing where required to do business
with all legal authority and power to accept these TOS; and you are also confirming that these TOS constitute
a valid and binding obligation of yours. All use of the Services, whether or not authorized by you, shall be
deemed for your use. You are responsible for ensuring that all use of the Services complies with these TOS.
By enrolling in, activating, using, or paying for the Services, you agree to the terms and conditions in these
TOS, including but not limited to the prices, charges, and terms and conditions provided to you in marketing
and informational materials associated with the Services and on the AT&T U-verse website, all of which are
incorporated herein by reference. If you do not agree to all of the aforementioned terms and conditions, do
not use the Services, and cancel the Services immediately by calling AT&T at 800.288.2020.
Updates.
These TOS may be updated or changed from time to time. You can review the most current version
of these TOS at any time at: att.com/uversetermsofservice. If AT&T makes a change to these TOS and that
change has a material impact on the Services, you will be provided notice of that change, and such notice
will be provided consistent with Notice provisions of this TOS. Your continued use of the Services following
such notice constitutes your acceptance of those changes.
Special Arrangements.
Some customers may receive the Services through a special arrangement with their
property owner or manager. If you have such an arrangement, these TOS shall apply to the Services, except
that AT&T may not directly charge you for Services (including Equipment) provided to you as part of the special
arrangement, and the Equipment return provisions may not apply to you even though Equipment remains
AT&T-owned. You will be responsible for fees and charges associated with additional Service orders. You may
have an additional agreement or contract with your property owner or manager that covers any applicable
special arrangement. Any such additional agreement or contract is outside these TOS and AT&T is not
responsible for nor bound by the terms of any agreement you may have with your property owner or manager.
If the special arrangement with your property owner or manager terminates, you will continue receiving
Service under standard billing terms and these TOS unless you notify AT&T.
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Terms of Service
