INSIDE WIRE PROTECTION PLANS and HOME WIRING PROTECTION SERVICES
Terms and Conditions
These Terms and Conditions (“Agreement” or “Plan”) for INLINE®, WIREPRO, & LINEBACKER, INSIDE WIRE SERVICE PLAN
(as applicable to your location, and each referred to as “IWP”), and Home Wiring Protection Services for AT&T U-verse
TV, AT&T Internet and AT&T Phone customers (“HWP”) are each an optional plan offered, depending on your service
location, by AT&T Illinois, AT&T Indiana, AT&T Michigan, AT&T Ohio, or AT&T Wisconsin (referred to herein as “we,” “us,”
“our,” or “AT&T”), AT&T California, AT&T Arkansas, AT&T Kansas, AT&T Missouri, AT&T Oklahoma, or AT&T Texas (referred to
herein as “we,” “us,” “our,” or “AT&T”) to provide trouble isolation and repair services for inside telephone/communications
and coaxial cable wiring used to provide AT&T residential services (other than satellite TV services). They apply to all
customers who purchase IWP or HWP Services (collectively, “IWP/HWP Services” or “Services”).
Important Note:
PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT CONTAINS AN ARBITRATION
PROVISION THAT GOVERNS DISPUTES BETWEEN YOU AND AT&T. THIS AGREEMENT ALSO ESTABLISHES LIMITATIONS
OF LIABILITY IN THE EVENT OF A DISPUTE.
If you do not agree with these Terms and Conditions, please call us immediately to cancel IWP/HWP Services.
If you cancel within thirty (30) days after receipt of these Terms and Conditions, there will be no charge for the
Services and we will refund any amounts you paid for them. If you cancel more than thirty (30) days after receipt
of these Terms and Conditions, we will provide you a pro rata refund of the monthly charge for IWP/HWP Services.
INTRODUCTION
AT&T is responsible for maintaining its network facilities. You are responsible for maintaining and repairing all telephone/
communications wiring (twisted pair) and coaxial cable wiring inside your premises that is used to provide AT&T services
and all associated equipment (e.g., phones/soft phones, faxes, modems, computers, monitors, televisions, etc.). “Inside
Wire” is the telephone/communications and coaxial cable wiring on your side of the Network Interface Device (NID) or
Optical Network Terminal (ONT), up to and including your communications jacks and coaxial cable outlets, that is used
to provide AT&T services (other than satellite TV services). The NID/ONT is usually a box located on the outside of your
home and is the line of demarcation between Inside Wire and AT&T network facilities. In multi-unit buildings, Inside Wire
is the wire that is inside the walls of your unit and that is dedicated to your unit.
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“Standard Inside Wire” is Inside Wire
that meets, and has been installed in accordance with, the specifications outlined in the National Electrical Code and
the Electronic Industry Association standards. If something goes wrong with your Inside Wire, you have several choices.
You can fix it yourself. You can have it fixed by a third party, such as an electrician. Alternatively, you can call AT&T to fix
it. If you call AT&T, we will charge you for time and materials to fix the problem if you do not subscribe to IWP/HWP
Services. If your AT&T service is located in rented or leased facilities, military housing, or a multi-unit building (apartment,
dormitory, condominium, cooperative dwelling, nursing home or other group living facility), you should determine
whether you or your landlord/property manager are responsible for repairs to your Inside Wire prior to subscribing to
IWP/HWP Services. However, if your landlord/property manager permits, you may still choose to subscribe to IWP/HWP
Services if you prefer AT&T diagnostic and repair services to those of others.
DESCRIPTION OF SERVICES
The IWP/HWP Plan is an optional service plan that protects AT&T residential customers against unexpected
charges for repair of Standard Inside Wire, including repairs that result from normal wear and tear. If you report a
problem with your AT&T service(s) and/or your Inside Wire and you subscribe to IWP/HWP Services, we will perform
standard diagnostics to determine where the problem exists (trouble isolation). We will also repair, as necessary,
your Standard Inside Wire, as well as certain connecting components used to provide AT&T U-verse TV, AT&T Internet
and AT&T Phone services, such as jack faceplates, connectors, splitters, diplexers, baluns, short jumper cables,
external adapters, and blocking filters, (“Covered Components”)
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subject to the Exclusions listed below. Power
supplies, back-up batteries, electrical wiring, residential gateways, telephone adapters, and set-top boxes are not
covered.
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Components that are not used to provide AT&T U-verse TV, AT&T Internet and AT&T Phone services are
not covered. Inside Wire that is not connected to AT&T network facilities is not covered. (See diagram next page.)
Under the IWP/HWP, we will repair or replace defective Standard Inside Wire and Covered Components at no
additional cost to you. (You pay only your monthly IWP/HWP subscription charge). At our discretion, we will
determine the manner in which repairs will be made. We will also decide the color and specifications of replaced
wire, communications jacks, cable outlets, and connecting blocks. Surface mounting is the standard for replacing
communications wiring and jacks. Requests for replacement with concealed communications wiring requiring
extra work may be subject to time and material charges. We reserve the right to dispatch a repairman at our
discretion, since trouble isolation can often be performed through our remote testing facilities.
The IWP/HWP Plan covers Standard Inside Wire, for a single line (as defined below), at a single location on a
single customer account. If you have multiple lines at one location, you must subscribe to IWP/HWP Services
separately for each line. For purposes of this paragraph, a “line” is each outgoing telephone number used to
provide AT&T local exchange telephone services. All AT&T U-verse TV, AT&T Internet and AT&T Digital Voice services
and/or all AT&T DSL and dial-up Internet access services are considered one “line” and do not add to the total
number of lines when both local exchange telephone services and other AT&T services are provided at a single
location on a single customer account.
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Home Wiring Protection
