4. What if my child has an AT&T e-mail sub-account?
If you create an AT&T e-mail sub-account for a child under the age of 13:
o With your permission we collect your child’s name, nicknames and aliases, alternative e-mail address,
birth date, gender and ZIP-code.
o We use the information collected on sub-accounts to create and maintain those accounts, for research, to
customize the advertising and content seen on our pages and for other marketing purposes. Your child
can use their AT&T e-mail address and password to log onto websites and online services provided by us,
like uverse.com. We and our advertising partners may collect and use information about customers who
log onto those sites as described in the “Questions about the Information We Collect, How We Collect It
and How We Use It” section of this Privacy Policy. A list of the advertising partners who collect information
on our sites and the ability to opt-out of advertising provided by those partners is available at
att.com/yourchoices. We will not contact a child under the age of 13 about special offers or for marketing
purposes without parental consent. You or your child can review, edit, update, and delete information
relating to your child’s sub-account and, if you no longer wish your child to have such an account, you can
revoke your consent at any time, by logging on to manage your account at att.com/cmpchoice.
You may e-mail us at [email protected], call us at 800.495.1547 or write to us at AT&T Privacy Policy,
Chief Privacy Office, 208 S. Akard, Room 1033, Dallas, TX 75202 with any questions or concerns you may
have about our Children’s Online Privacy Policy.
QUESTIONS ABOUT DATA PROTECTION AND SECURITY
1. Do we sell your Personal Information?
No. We do not sell your Personal Information to anyone, for any purpose. Period.
2. How long do we keep your Personal Information?
We keep your Personal Information as long as we need for business, tax or legal purposes. After that, we
destroy it by making it unreadable or undecipherable.
3. What safeguards does AT&T have in place?
We’ve worked hard to protect your information. And we’ve established electronic and administrative
safeguards designed to make the information we collect secure. Some examples of those safeguards include:
o All of our employees are subject to the AT&T Code of Business Conduct (COBC) and certain state-mandated
codes of conduct. Under the COBC, all employees must follow the laws, rules, regulations, court and/or
administrative orders that apply to our business - including, specifically, the legal requirements and company
policies surrounding the privacy of communications and the security and privacy of your records. We take this
seriously, and any of our employees who fail to meet the standards we’ve set in the COBC are subject to
disciplinary action. That includes dismissal.
o We've implemented technology and security features and strict policy guidelines to safeguard the privacy of
your Personal Information. Some examples are:
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Maintaining and protecting the security of computer storage and network equipment, and using
security procedures that require employee user names and passwords to access sensitive data;
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Applying encryption or other appropriate security controls to protect Personal Information when
stored or transmitted by us;
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Limiting access to Personal Information to only those with jobs requiring such access; and
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Requiring caller/online authentication before providing Account Information so that only you or
someone who knows your Account Information will be able to access or change the information.
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Although we strive to keep your Personal Information secure, no security measures are perfect, and we
cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with
this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy).
4. Will you notify me in case of a security breach?
Laws and regulations guide us in how to give you notification when certain types of sensitive information are
involved in a security breach. We will provide you with notice in accordance with these laws and regulations.
5. Can I review and correct my Personal Information?
Yes. We are happy to help you review and correct the Personal Information we have associated with your
account and billing records. Please contact us.
6. Have your privacy practices been certified?
Yes, and we’re very proud of it! TRUSTe has awarded us the TRUSTe Privacy Seal. As an independent third
party, TRUSTe’s mission is to accelerate online trust among consumers and organizations globally through its
leading privacy Trustmark and innovative trust solutions.
Our TRUSTe Privacy Seal signifies that TRUSTe has reviewed our Privacy Policy and practices for compliance
with TRUSTe’s program requirements. These include transparency, accountability and choice regarding the
collection and use of your Personal Information. The TRUSTe program covers only information that is
collected through our certified web sites.
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Privacy Policy
