Calling Group Overview
Feature
Overflow Coverage
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Calling Group Message
Receiver
Description
Sends calls to a designated calling
group or Queued Call Console (QCC)
operator when the programmed limit of
calls in queue is reached.
Changes the agent’s status from
available to unavailable and sends the
call to another agent when an agent
doesn’t answer a call. When active, all
agents are made unavailable following
a power failure.
Allows unanswered calls to ring at an
agent’s telephone until the caller hangs
up (agent status is not changed).
When active, all agents are made
available following a power failure.
Allows inside callers to send display
messages to a designated receiver of
messages for the calling group. This
feature lights the message lamp on the
designated telephone when a message
exists in the Voice Mail Mailbox of the
calling group. Calling groups can
share the same message receiver.
Calling Group Overview
1-5
Summary of Contents for Merlin Legend BIS22
Page 6: ...Contents A Calling Group Feature Codes A 1 B Programming Codes B 1 iv Contents ...
Page 19: ...About Your Calling Group Supervisor Telephones BIS 22D Telephone BIS 22D Telephone 2 3 ...
Page 20: ...About Your Calling Group Supervisor Telephones BIS 34D Telephone BISs 34D Telephone 2 4 ...
Page 22: ...About Your Calling Group Supervisor Telephones MLX 28D Telephone 2 6 MLX 28D Telephone ...
