Features
Linear Distribution
When a call comes in, a system with linear distribution starts
searching for an available agent with the first agent (position
01) in the calling group, regardless of which agent took the
last call.
As you assign agents to telephones in a calling group with
linear distribution, be aware that the first several agents are
likely to handle most of the calls.
3-10
Calling Group Hunt Type
Summary of Contents for Merlin Legend BIS22
Page 6: ...Contents A Calling Group Feature Codes A 1 B Programming Codes B 1 iv Contents ...
Page 19: ...About Your Calling Group Supervisor Telephones BIS 22D Telephone BIS 22D Telephone 2 3 ...
Page 20: ...About Your Calling Group Supervisor Telephones BIS 34D Telephone BISs 34D Telephone 2 4 ...
Page 22: ...About Your Calling Group Supervisor Telephones MLX 28D Telephone 2 6 MLX 28D Telephone ...
